The University of Law Reviews 

290
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Considering 191 reviews, most reviewers were somewhat happy with their experience overall. Many consumers deeply appreciate the knowledgeable lecturers and incredibly helpful teaching staff who consistently provide clear guidance and professional support throughout their academic journey. Reviewers frequently highlight that open days, campus tours, and presentations are both highly informative and welcoming. However, some reviewers were not happy with the administrative support, citing poor internal organization and troubling communication gaps across departments. People frequently mentioned severely delayed responses from customer service, along with extremely frustrating obstacles when attempting to resolve important admission and visa queries. Some customers also noted technical glitches and access issues during online sessions.

What people talk about most

Staff

Customers consistently note ambiguous experiences with staff, highlighting both dedicated teaching and severe... See more

Service

Reviewers highlight negative aspects of service, noting that the administration is disorganized and... See more

User experience

Reviewers mention ambiguous feedback about user experience. Some consumers praise the easy application... See more

Customer service

Consumers find customer service to be ambiguous, reporting a mix of both helpful and frustrating experiences.... See more

Response time

Clients share profound dissatisfaction regarding response times, consistently reporting that emails are... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I had really great lecturers who were instrumental in ensuring I didn’t disgrace myself. My supervisor gave clear guidance around my dissertation, and the overall teaching experience was good. Sadl... See more

Company replied

Rated 4 out of 5 stars

Truly remarkable learning experience and leadership support from Tutors and students support teams. My health issues would had prevented from completing this law course however ULaw gave me the suppo... See more

Company replied

Rated 4 out of 5 stars

The quality of teaching and materials at UOL is first class and helped me become one of the 41% of participants who passed SQE1 in July 2025. Further, their support helped me pass in the... See more

Company replied

Rated 4 out of 5 stars

SQE 1 Prep course was great, good quality teaching, great resources & plenty of practice questions. SQE 2 teaching was varied, the advocacy teaching was really good and hands on. Overall passed both... See more

Company replied


Company details

  1. University
  2. Career and Education Provider
  3. Educational Institution
  4. Graduate School
  5. Law School

About The University of Law

Written by the company

With a rich heritage and a reputation for innovation and contemporary teaching practices, we continuously focus on developing the best legal and business minds.

We are the largest provider of legal education, with more law students choosing us than any other UK university in 2023 (HESA 2022/23). What really sets us apart is the guiding principle that future lawyers and business leaders should learn in a realistic, professional and contemporary context, with plenty of practical interactive engagement. That's why we keep our contact hours high and our teaching groups small.

All of our courses – from our undergraduate law degrees to our diverse range of business courses and postgraduate programmes – are designed with a unique, varied and innovative learning approach proven to deliver self-reliant professionals who can compete in the fast changing professional world.

Our track record of excellence in learning and development has helped us establish worldwide connections within the legal and business industries. We provide legal training for 90 of the top 100 law firms in the UK and exclusively deliver SQE training for over 65 leading UK and US law firms.

More than 400 of our lecturers are qualified lawyers and business professionals, and all have extensive practical experience which they are able to pass on to our students. We facilitate this process with high levels of student-to-lecturer contact time and small class sizes - one of the reasons that many firms insist their trainees study with us.

We focus exclusively on practice-based training and give students access to our expert Careers and Employability service database as soon as they accept a place with us. Students also benefit from our pioneering and award-winning pro bono programmes, which allow them to gain valuable work experience by helping real clients from the local community.

We were ranked in the top 10 for our quality of teaching across UK universities in the NSS 2024 (7th in England) and in the Office for Students (OfS) Teaching Excellence Framework (TEF) 2023, we were awarded an overall Silver rating, with a Gold rating for Student Experience and Silver rating for the Student Outcomes.

Our Postgraduate Employment Promise

Get a job in nine months or your fees back*

We’re so confident you’ll succeed that if you don’t obtain a job in nine months after completing your course, you'll get 100% of your fees back, made up of 50% as cashback, plus 50% as credit towards another course.*

Our Employment Promise is offered to students studying a selection of our postgraduate law courses, including our LLM Legal Practice (SQE1&2), and a range of our postgraduate business courses.

*Terms and conditions apply, visit our website for full details: law.ac.uk/employability/employment-promise

Contact info

3.3

Average

TrustScore 3.5 out of 5

290 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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3.3

All reviews

(290)

193 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Refund Delay and CAS Withdrawal Experience

I applied and completed my visa process, including biometrics. However, my CAS was withdrawn at a later stage, and my admission was cancelled.

While I understand such decisions may be part of internal procedures, the refund process has been very slow. It has been over 3 months, and only the health insurance amount has been refunded so far.

This delay has been frustrating, and clearer communication regarding refund timelines would greatly help future applicants.

26 January 2026
Unprompted review
The University of Law logo

Reply from The University of Law

Thank you for taking the time to leave us a review Muhammad. We appreciate your understanding around the CAS process and apologise for the frustration caused.

We've requested more information via Trustpilot so we can escalate your refund request. Alternatively, you can email us at reviews@law.ac.uk and we will do our best to support you in finding a resolution.

We appreciate you taking the time to share your feedback with us.
- Olivia

Rated 1 out of 5 stars

I applied for the January 2025 intake

I applied for the January 2025 intake, but unfortunately the university withdrew my CAS before the enrollment date without proper support or clear communication. I submitted a refund request almost three months ago, and I still haven’t received it.

The response from the university has been very slow and disappointing throughout the process. Based on my experience, I would not recommend applying here, as the handling of student concerns and refunds has been very poor.

29 April 2026
Unprompted review
The University of Law logo

Reply from The University of Law

Thank you for taking the time to leave us a review Waqas. We understand how frustrating it must have been to not receive a CAS and we apologise that you haven't felt properly supported in the process.

We've requested more information via Trustpilot so we can escalate your refund request. Alternatively, you can email us at reviews@law.ac.uk and we will do our best to support you in finding a resolution.

We appreciate you taking the time to share your feedback with us.
- Olivia

Rated 1 out of 5 stars

very bad university withdraw the cas…

very bad university withdraw the cas just because ukvi refusal i mark 0 out of 100 university play with students future by hoping for admission and then withdrawing the letter

29 April 2026
Unprompted review
The University of Law logo

Reply from The University of Law

Thank you for leaving us a review Ameer.

We’re sorry to hear that your experience wasn’t what it should have been and we understand your disappointment in not receiving a CAS.

We appreciate you taking the time to share your feedback and we will pass your comments along to our International team for their consideration.
- Olivia

Rated 5 out of 5 stars

To be honest I’ve had a challenging

To be honest I’ve had a challenging experience which tasked my mental capabilities particularly when I had to resist for my compliance interview couple of times it was really a challenging task for me which is very good I mean the origination of the compliance interview was a very nice idea because most aspiring students might not what’s coming for them and might not know much about their course of study so compliance interview is a clue where you get to know more about your course and all. So apart from that the other processes has been a nice experience for me and I can’t wait to gain more knowledge from ULAW to fulfill my career prospects. I really appreciate the ULAW it was a wonderful experience for me.

17 March 2026
Unprompted review
The University of Law logo

Reply from The University of Law

This is really nice to hear Ashiru, and I'm glad we could support you where it was needed most. Wishing you the best of luck in the rest of your course :)

- Abigail

Rated 1 out of 5 stars

Very bad and disappointed

I completed all required steps, obtained my CAS, and applied for my visa within two days. However, while my visa decision from UKVI was still pending, the university suddenly withdrew my CAS. This decision has caused serious disruption to my study plans and resulted in financial and time loss. If the university intended to withdraw the CAS, it should not have been issued in the first place, as this prevented me from applying to other universities.

23 January 2026
Unprompted review
The University of Law logo

Reply from The University of Law

Thank you for leaving us a review Muhammad. We’re sorry to hear that your experience wasn’t what it should have been and we understand your disappointment in not receiving a CAS.

We take feedback seriously and we will share this with our International team.

If you need further support, please reach out to us at reviews@law.ac.uk so we can help you directly.
- Olivia

Rated 1 out of 5 stars

The University of Law cancelled my CAS…

The University of Law cancelled my CAS without giving any prior notice. They suddenly sent me an email saying that they were cancelling it. They wasted my time, and my money remained tied up for so long. This has been the worst university experience. I would not recommend anyone to apply here.

22 January 2026
Unprompted review
The University of Law logo

Reply from The University of Law

Thank you for taking the time to leave us a review Farhan. We understand how frustrating it must have been to not receive a CAS and we apologise that you didn't feel properly supported in the process.

We will share your comments with our International team so they can take learnings from your feedback.

We appreciate you sharing your experience with us.
- Olivia

Rated 1 out of 5 stars

University administration wasted my 3…

University administration wasted my 3 months, cancel my admission twice, without any strong reason. They refered me twice in two consecutive terms but didn't issues CAS. Now, it's been 2 months and I Didn't get my refund yet.

29 April 2026
Unprompted review
The University of Law logo

Reply from The University of Law

Thank you for your review Zeshan. We're disappointed to hear about your experience and understand how frustrating this must have been.

We've requested more information via Trustpilot so we can support you in obtaining your refund. Alternatively, you can email us at reviews@law.ac.uk and we will do our best to help you find a resolution.

We appreciate you taking the time to share your feedback with us.
- Olivia

Rated 5 out of 5 stars

This university is more supportive…

This university is more supportive rather then others and this provide good education environment also provide good ways of success.
Thank you ..

27 April 2026
Unprompted review
The University of Law logo

Reply from The University of Law

We really pride ourselves on our support for students, so this is lovely to hear. Wishing you the best in your course Salman :)

- Abigail

Rated 5 out of 5 stars

Love from Nepal

I am having great experience at the University of Law. Being an international student in LLM international corporate governance i am feeling grateful towards the University of Law as it provides quality education with court visit and other practical experiences. It also provides student support services like mental health and wellbeing as well as physical activities. Further, it supports international student to cope up with the difficulties.

28 April 2026
Unprompted review
The University of Law logo

Reply from The University of Law

This is amazing to hear Nepali! Glad you are enjoying our practical approach to learning and that we've been able to support you from the beginning. Wishing you the best of luck in the rest of your course :)

- Abigail

Rated 2 out of 5 stars

I had a very bad experience with The…

I had a very bad experience with The University of Law. The university withdrew my CAS without any clear reason while my visa application was still under processing. This caused me serious stress, financial loss, and uncertainty about my future studies.

I had already followed all instructions, paid the required fees, and completed my visa process, but the sudden CAS withdrawal was unfair and disappointing. I did not receive proper communication or a satisfactory explanation from the university.

I expected professionalism and support from such a well-known university, but unfortunately, my experience was the opposite. I hope the university improves its communication and handles international students’ cases more responsibly in the future.

28 April 2026
Unprompted review
The University of Law logo

Reply from The University of Law

Thank you for your review Abdullah. We understand your disappointment in not receiving a CAS and we sincerely apologise that you didn't feel properly supported throughout the process.

We will share your feedback with our International team so they can learn from your comments and seek to make improvements for the future.

We appreciate you taking the time to share your experience with us.
- Olivia

Rated 1 out of 5 stars

If I could give this university 0…

If I could give this university 0 stars, I truly would. Had an awful experience dealing with admissions. The university made an error from their end with cost me a whole year of education wasted, on top of that it took them forever to refund me despite their mistake. I would avoid them at all costs.

1 February 2026
Unprompted review
The University of Law logo

Reply from The University of Law

Thank you for taking the time to leave us a review Anaya. We're sorry to hear that your experience fell far below the standard we strive for and we understand how frustrating this must have been.

We take feedback seriously and we appreciate you taking the time to share yours so we can learn and improve.
- Olivia

Rated 1 out of 5 stars

Very bad experience with the UOL incase…

Very bad experience with the UOL incase of fee refunding.
Moreover i passed the pre CAS interview. My CAS shield was running smoothly at it was completed 80% but at the last moment i got the message that we are sorry.
My whole year is wasted just because of you guys.
And after 4 to 5 months i got my fees back with round about 400 calls.

1 October 2025
Unprompted review
The University of Law logo

Reply from The University of Law

Thank you for your review Abdullah. We understand how frustrating it must have been to not receive a CAS and we apologise for the disappointment this has caused.

We appreciate you sharing your experience with us so we can learn from your feedback. If you need any further support, please reach out via reviews@law.ac.uk.
- Olivia

Rated 5 out of 5 stars

Honestly I just realised my classes was…

Honestly I just realised my classes was already on going. I am not sure if the module already started or is still ahead to start. After login to VLE today I released the module is on going. So please don’t think i am care less. It was lack of understanding.

Thank you for everything .

28 April 2026
Unprompted review
The University of Law logo

Reply from The University of Law

Thank you for your feedback Angel, we're always here if you have any questions. Wishing you the best of luck in your course :)

- Abigail

Rated 4 out of 5 stars

I am happy with the School

I am happy with the School. The application process is seamless and the admission staff are proactive.

28 April 2026
Unprompted review
The University of Law logo

Reply from The University of Law

Thank you so much for the feedback Mercy, glad to hear you've had a positive experience. Best of luck for the future :)

- Abigail

Rated 1 out of 5 stars

Third Class University Just wasting…

Third Class University Just wasting students time, without inform direct withdraw CAS.

23 January 2026
Unprompted review
The University of Law logo

Reply from The University of Law

Thank you for taking the time to leave us a review Abdullah. We understand your disappointment in not receiving a CAS and we apologise that you didn't feel supported in the communication process.

We will share your feedback with our International team so they can learn and improve. We appreciate you sharing your experience with us.
- Olivia

Rated 1 out of 5 stars

Not what how it look like

The campuses are very small Fees are high facilities in campuses are not good. FINANCIAL BURDEN ON INTERNATIONAL STUDENT. Promise of employment is not that what it siund like

28 April 2026
Unprompted review
The University of Law logo

Reply from The University of Law

Thank you for your review Arsalan, we’re sorry to hear that your experience didn’t meet expectations.

We're unable to confirm which campus you're referring to from the details received through our Trustpilot request, but we'd be keen to learn more so we can improve our facilities.

Please feel free to contact us at reviews@law.ac.uk if you’d be willing to share more feedback. Your insights are valuable to us and we’re committed to learning from them.
- Olivia

Rated 5 out of 5 stars

Professionalism and Efficiency at Every Step

I had a wonderful, smooth experience. Defined by both efficiency and a personal touch. Chris Tamayo was a huge help, guiding me through the application process and keeping me updated every step of the way. The admissions team was also fantastic. This level of support was matched by the admissions team as well, whose instant responsiveness and professional demeanor removed all the guesswork. And the company truly excels at proactive communication and creating a supportive environment for new students.

27 April 2026
Unprompted review
The University of Law logo

Reply from The University of Law

What a lovely review. So happy to hear that our staff have created a great experience for you. Best of luck in the rest of your course and future :)

- Abigail

Rated 5 out of 5 stars

Application

The application process was amazing and unbelievably smooth, especially with the help of my assigned Programme Advisor. The visa compliance process on the other hand, was long and stressful but proved to be extremely helpful during my visa application. I am glad I chose ULaw.

28 November 2025
Unprompted review
The University of Law logo

Reply from The University of Law

Thank you so much for your feedback Naa, really glad we've been able to support you in each step of the process. Best of luck in your course!

- Abigail

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