The University of Law Reviews 

290
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Considering 191 reviews, most reviewers were somewhat happy with their experience overall. Many consumers deeply appreciate the knowledgeable lecturers and incredibly helpful teaching staff who consistently provide clear guidance and professional support throughout their academic journey. Reviewers frequently highlight that open days, campus tours, and presentations are both highly informative and welcoming. However, some reviewers were not happy with the administrative support, citing poor internal organization and troubling communication gaps across departments. People frequently mentioned severely delayed responses from customer service, along with extremely frustrating obstacles when attempting to resolve important admission and visa queries. Some customers also noted technical glitches and access issues during online sessions.

What people talk about most

Staff

Customers consistently note ambiguous experiences with staff, highlighting both dedicated teaching and severe... See more

Service

Reviewers highlight negative aspects of service, noting that the administration is disorganized and... See more

User experience

Reviewers mention ambiguous feedback about user experience. Some consumers praise the easy application... See more

Customer service

Consumers find customer service to be ambiguous, reporting a mix of both helpful and frustrating experiences.... See more

Response time

Clients share profound dissatisfaction regarding response times, consistently reporting that emails are... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I had really great lecturers who were instrumental in ensuring I didn’t disgrace myself. My supervisor gave clear guidance around my dissertation, and the overall teaching experience was good. Sadl... See more

Company replied

Rated 4 out of 5 stars

Truly remarkable learning experience and leadership support from Tutors and students support teams. My health issues would had prevented from completing this law course however ULaw gave me the suppo... See more

Company replied

Rated 4 out of 5 stars

The quality of teaching and materials at UOL is first class and helped me become one of the 41% of participants who passed SQE1 in July 2025. Further, their support helped me pass in the... See more

Company replied

Rated 4 out of 5 stars

SQE 1 Prep course was great, good quality teaching, great resources & plenty of practice questions. SQE 2 teaching was varied, the advocacy teaching was really good and hands on. Overall passed both... See more

Company replied


Company details

  1. University
  2. Career and Education Provider
  3. Educational Institution
  4. Graduate School
  5. Law School

About The University of Law

Written by the company

With a rich heritage and a reputation for innovation and contemporary teaching practices, we continuously focus on developing the best legal and business minds.

We are the largest provider of legal education, with more law students choosing us than any other UK university in 2023 (HESA 2022/23). What really sets us apart is the guiding principle that future lawyers and business leaders should learn in a realistic, professional and contemporary context, with plenty of practical interactive engagement. That's why we keep our contact hours high and our teaching groups small.

All of our courses – from our undergraduate law degrees to our diverse range of business courses and postgraduate programmes – are designed with a unique, varied and innovative learning approach proven to deliver self-reliant professionals who can compete in the fast changing professional world.

Our track record of excellence in learning and development has helped us establish worldwide connections within the legal and business industries. We provide legal training for 90 of the top 100 law firms in the UK and exclusively deliver SQE training for over 65 leading UK and US law firms.

More than 400 of our lecturers are qualified lawyers and business professionals, and all have extensive practical experience which they are able to pass on to our students. We facilitate this process with high levels of student-to-lecturer contact time and small class sizes - one of the reasons that many firms insist their trainees study with us.

We focus exclusively on practice-based training and give students access to our expert Careers and Employability service database as soon as they accept a place with us. Students also benefit from our pioneering and award-winning pro bono programmes, which allow them to gain valuable work experience by helping real clients from the local community.

We were ranked in the top 10 for our quality of teaching across UK universities in the NSS 2024 (7th in England) and in the Office for Students (OfS) Teaching Excellence Framework (TEF) 2023, we were awarded an overall Silver rating, with a Gold rating for Student Experience and Silver rating for the Student Outcomes.

Our Postgraduate Employment Promise

Get a job in nine months or your fees back*

We’re so confident you’ll succeed that if you don’t obtain a job in nine months after completing your course, you'll get 100% of your fees back, made up of 50% as cashback, plus 50% as credit towards another course.*

Our Employment Promise is offered to students studying a selection of our postgraduate law courses, including our LLM Legal Practice (SQE1&2), and a range of our postgraduate business courses.

*Terms and conditions apply, visit our website for full details: law.ac.uk/employability/employment-promise

Contact info

3.3

Average

TrustScore 3.5 out of 5

290 reviews

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Replied to 100% of negative reviews

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3.3

All reviews

(290)

193 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Teaching fairly good, awful admin!

Teaching was fairly good, every teacher you get is or has been a lawyer which is always a plus! Unfortunately the admin at this university is absolutely awful: any issues I have get ignored if I try to email them, (or get responded to weeks/ up to a month later). When I call about an issue it’s the same thing, I get transferred about 5/6 times to different departments with no resolution & when I do manage to speak to someone they then tell me to email. It’s really quite disappointing & unfortunately if you have any issues you want to raise it does take quite a while for anyone to get back to you.

15 September 2025
The University of Law logo

Reply from The University of Law

Thanks for taking the time to leave us a review Noor. Our students' experience is our highest priority, so we're genuinely sorry to hear that we fell short on this occasion. We understand how disappointing this must have been and apologise for any frustration.

We'd really appreciate the opportunity to learn more about your experience so we can better understand what went wrong and work to prevent similar issues in the future. If you'd be open to it, please feel free to email us at reviews@law.ac.uk with any further details.

Thank you again for sharing your thoughts and we hope to hear from you soon.
- Olivia

Rated 3 out of 5 stars

A great lecturing institution, but …

I had really great lecturers who were instrumental in ensuring I didn’t disgrace myself. My supervisor gave clear guidance around my dissertation, and the overall teaching experience was good.

Sadly, I was less enamoured of the admin. The student handbook had some provisions that I had not encountered at other institutions. If you want a glitzy certificate, ULAW may not be the place for you. There’s no university crest, and the colours seem rather plain. I would also have liked to have been handed a scroll (or a scroll case) during graduation.

5 May 2026
The University of Law logo

Reply from The University of Law

Thank you for your review Theo, we're pleased to see you had a good experience with our lecturers and we will be sure to pass along your feedback.

We're sorry to see that you had some difficulties during your time with us and we'd like to learn more about these so we can investigate where improvements could be made. If you'd be happy to share more detail around the student handbook and the general administration issues you faced, please reach out via reviews@law.ac.uk.

We will share your feedback about Graduation with the team also.

Thanks again for taking the time, we really appreciate it.
- Olivia

Rated 4 out of 5 stars

Mostly Positive

I attended the (now defunct) Guildford Campus for my LLB (Hons) from 2022 to 2025. The teaching was good, delivered to us in small groups, the timetable was convenient, and my experience was generally positive.

There were just two drawbacks, really - there was very little social life (literally no societies), and the university decided to sell the Guildford campus partway through my degree, meaning the final year was done on the premises of a local college. I really can’t express how disappointing that was - they offered the opportunity to switch to another of their campuses elsewhere, but I was already stuck in a rental contract and settled in elsewhere, so I didn’t have much choice.

I am now doing my postgraduate studies with the University of Law, because I felt that my experience was sufficiently positive the first time around. I’m focusing this review on my undergraduate degree as that’s what I’ve been asked to do… and the university should really be grateful for that.

15 May 2025
The University of Law logo

Reply from The University of Law

Thank you for taking the time to share feedback about your experience. We’re pleased to hear that you found the teaching, small group learning, and timetable arrangements positive, and we are thrilled you have chosen to pursue your postgraduate studies with us. We recognise your disappointment regarding the closure of the Guildford campus, and we are sorry for the disruption this caused during your final year.

We’d welcome the opportunity to understand more about your postgraduate experience so we can address any issues you might be having. If you’re open to continuing the conversation, please email us at reviews@law.ac.uk. Your insights are valuable, and we’re committed to learning from them.

Thank you again for sharing your experience. We hope to hear back from you, and we wish you every success with your postgraduate studies. - Fay

Rated 4 out of 5 stars

I like the university and studies and…

I like the university and studies and the support. But I'm not satisfied with student finance team because Im asking them for 500pounds refund for the early bird discount and they wanted to send it to forex and I wanted the amount in my UK bank account. When I ask them about this there is no update.

30 April 2026
Unprompted review
The University of Law logo

Reply from The University of Law

Thank you for your review Hameed, we're happy to see that you've enjoying the course with us and our teams are supporting you in your studies.

We apologise for the delay in securing your refund and understand your frustration. We've requested more information via Trustpilot so we can escalate this for you - alternatively, you can email us at reviews@law.ac.uk and we will do our best to support you in finding a resolution.

We appreciate you taking the time to share your feedback with us.
- Olivia

Rated 1 out of 5 stars

They cancelled my course one month before starting

They cancelled my course one month before it was due to start. I had already arranged accommodation, booked flights, and paid for everything, so I couldn’t get any compensation for all these expenses—not to mention the money I spent applying for the master’s program, including document translations and language exams.
A total failure.

1 January 2026
Unprompted review
The University of Law logo

Reply from The University of Law

Thanks for leaving us a review Carla, we're sorry to see that your experience didn't live up to the standard we strive for and the impact that this has had.

We have requested more details through Trustpilot so we can share more information with our Programme team to find out what happened.

We appreciate you taking the time to share your feedback.
- Olivia

Rated 4 out of 5 stars

The environment is good

The environment is good , helpful mentors, serious about assignments.

7 February 2026
The University of Law logo

Reply from The University of Law

Thank you for your review Deepa, we're pleased to see you're having a positive experience with us 🙂
- Olivia

Rated 1 out of 5 stars

If there is a choice to deselect this…

If there is a choice to deselect this one star I will definitely remove it.

31 January 2026
Unprompted review
The University of Law logo

Reply from The University of Law

Thank you for taking the time to leave us a review Muhammad.

We'd really appreciate the opportunity to learn more about your experience so we can better understand what went wrong and work to prevent similar issues in the future.

We've requested more information through Trustpilot but please feel free to email us at reviews@law.ac.uk so we can follow up directly.

We hope to hear from you soon.
- Olivia

Rated 1 out of 5 stars

One of the worst university in terms of SQE 1 preparation

One of the worst university in terms of SQE 1 preparation. Expensive course and shit service is their quality. Does not try to understand the perspective and difficulties faced by students. Just opened the univesity to make money from students. Please do not use them for SQE instead find cheaper options suitable to your needs. Their face to face classes are joke just waste your time to show that they provide quality education. In additoin, they give their sqe portal access for 3 attempts/ for 1.5 years which means that you have to take sqe 1 attempts back to back. They do not care if someone has funds to take second attempt or not. However, if you take LLM SQE so then you have 5 years access to their Elite app/sqe app. Simply pushing and undue promotion of LLM to students. Would never recommend University of Law to anyone.

26 January 2026
Unprompted review
The University of Law logo

Reply from The University of Law

Thank you for taking the time to share your review Faisal. Our students' experience is our highest priority, so we're disappointed to hear that we fell short on this occasion.

We truly value all feedback and we will share yours with our SQE programme team so we can improve the service we provide.

We'd really appreciate the opportunity to learn more about your experience so we can better understand what went wrong and work to prevent similar issues in the future. Whilst we haven’t received a response to our Trustpilot request for more information, we’d still love to hear from you. Please feel free to email us at reviews@law.ac.uk so we can follow up directly.

Thank you again for sharing your thoughts and we hope to hear from you soon.
- Olivia

Rated 2 out of 5 stars

I thought

I thought, I will get a global exposer but it seems like a Asia exposer that I am receiving. When it comes to classroom, everyone sets with their local people and talk with their own language. If I try to talk in English , they just ignore me. In some courses, university should focus on more such as Data analytics for Business, this course cannot be completed with 9 classes. I got only one class for machine learning. If university cannot give us time then they should give us the access to some online course in online platforms, namely, udemy and coursera.

4 May 2026
Unprompted review
The University of Law logo

Reply from The University of Law

Thank you for your review Minhajur, we're disappointed to see that your experience isn't living up to expectations.

We will share your comments with both the academic and campus teams. As you have provided us with your Student ID, we will ask your Student Journey Advisor to reach out to you as well and signpost you to events, community groups and activities that could enhance your student experience.

If you have any other thoughts, please email us at reviews@law.ac.uk. Your insights are valuable and we’re committed to learning from them.

Thank you again for leaving us a review, we appreciate your feedback.
- Olivia

Rated 1 out of 5 stars

They don't provide CAS.

11 February 2026
Unprompted review
The University of Law logo

Reply from The University of Law

Thank you for taking the time to leave us a review Mehak. We understand how frustrating it must have been to not receive a CAS and we apologise for any disappointment caused.
- Olivia

Rated 1 out of 5 stars

I had a very disappointing experience…


I had a very disappointing experience with the admissions and finance process at this university.
After my case was cancelled, it has been over 50 days and my refund was not processed. Despite submitting all required documents promptly, the process has been unnecessarily delayed due to repeated and piecemeal requests for additional documents. Each time, I was asked to wait another week, which caused significant inconvenience.

What is more concerning is the lack of transparency. Important information regarding visa challenges for Pakistani students was not communicated at the beginning of the process, which led to avoidable complications and financial stress (A handsome amount of money deducted due to high taxes).
The overall handling of my case has been inefficient and unprofessional. Delays in refunding funds are not just administrative issues—they directly impact students’ academic plans and financial stability.

Regards
Izaz ullah khan

3 May 2026
Unprompted review
The University of Law logo

Reply from The University of Law

Thank you for leaving us a review Izaz, we’re sorry to see that your experience didn't meet expectations.

We understand your disappointment in not receiving a CAS and apologise that you didn't feel supported during the process. If you need further assistance in obtaining a refund, please email us at reviews@law.ac.uk and we can escalate this for you.

We appreciate you taking the time to share your feedback and we will pass your comments along to our International team to learn from.
- Olivia

Rated 5 out of 5 stars

Where Guidance, Excellence and Convenience Come Together....

The application process was very quick and clear, and every time I had a question, even from my home country, the staff always helped and guided me throughout the whole process. Since arriving, I have found the staff and lecturers to be very helpful and supportive, with all lecturers giving their best effort to ensure students are well supported in their studies. The university is located in Manchester city centre, which is very convenient and easily accessible by all types of public transport.

28 April 2026
Unprompted review
The University of Law logo

Reply from The University of Law

Thank you for taking the time to leave us a review Abeysinghe, we're happy to see that you're having such a positive experience with us.

We will share your kind words with the team at our Manchester campus too.

Thank you again for your review, we appreciate it 🙂
- Olivia

Rated 2 out of 5 stars

A Disappointing Journey: Gaps in Learning, Diversity, and Campus Life

To be honest, my experience so far with The University of Law has not been very satisfying. As an international student coming abroad, I had certain expectations, especially around diversity and cultural exchange. I was really looking forward to meeting people from different countries and backgrounds. However, in reality, most of my class is made up of students from one or two countries, mostly from one single nation. While there is nothing wrong with that, they tend to stay within their own groups and don’t interact much with others. Ironically, I feel like my Hindi has improved more than my English since coming here.

When it comes to the courses, the experience has been quite challenging in a negative way. It often feels like we are thrown into the middle of the ocean and expected to swim to shore on our own, without proper guidance or direction. Coming from a business background, being expected to learn coding mostly through YouTube or third-party resources is disappointing. This is not what international students pay such high tuition fees for. The PEC model they follow does not feel effective; it lacks hands-on learning, clarity, and proper instructional support.

The assignments are another major concern, which is the most important part of our education journey. We are expected to produce highly detailed, in-depth, and well-presented work, all within a strict 2,500-word limit. Trying to fit complex analysis, data, and presentation into such a limited word count feels unrealistic. It often feels like trying to compress everything into a very small space while still maintaining professionalism and quality, which is extremely difficult.

In terms of campus life, while the facilities are decent for a city like London, the overall student experience feels lacking. Classes are organised, and the reception is helpful, but there are very limited seating areas and almost no social or recreational spaces. There are no cultural programs, interactive forums, or student activities. It feels like we just come to class and then leave; there’s no sense of community or opportunity to create memories. If someone asked me about my campus life after graduation, I honestly feel like I would have very little to share.

Another issue I’ve noticed is poor maintenance, particularly in the toilets. The flush systems often don’t work properly, water gets clogged, and hygiene is not maintained well. Most concerning is that for the past three months, there have been no tissues available in any of the toilets, both male and female. This is quite disappointing and reflects a lack of basic facility management.

Studying is, of course, important, but it’s not the only reason students choose to study abroad. We come here to grow as individuals, build networks, experience new cultures, and explore new opportunities. Unfortunately, my experience so far has not lived up to those expectations.

Overall, I believe the university needs significant improvements across multiple areas to meet the standards expected by international students.

30 April 2026
Unprompted review
The University of Law logo

Reply from The University of Law

Thank you for taking the time to leave us such a detailed review Md, we're sad to see that your experience isn't living up to the standard we strive for.

We take all feedback seriously and we will be sharing your comments with both the academic and campus teams. As you have provided us with additional details, we will ask your Student Journey Advisor to reach out to you as well and signpost you to events, community groups and activities that could enhance your student experience.

If you have any other thoughts, please email us at reviews@law.ac.uk. Your insights are valuable and we’re committed to learning from them.

Thank you again for leaving us a review, we appreciate your honesty.
- Olivia

Rated 5 out of 5 stars

Here academic staff is very much kind…

Here academic staff is very much kind and helpful also.

30 April 2026
Unprompted review
The University of Law logo

Reply from The University of Law

Thank you for your review Tirth, we're pleased to see that you've had a positive experience and the lecturers have been a big support 🙂
- Olivia

Rated 1 out of 5 stars

My experience with the University of…

My experience with the University of Law has been extremely disappointing and frustrating from start to finish. I completed all required interviews and even paid the full tuition fees, trusting that everything was in order. However, at the very last moment, they refused to issue my CAS letter without giving any clear or reasonable explanation.

What followed was even worse. I applied for a refund, and it took them four long months to return my money. During that time, I had to send emails almost every single day and even escalate the matter by filing complaints with higher authorities. Only after constant pressure did they finally process my refund.

On top of that, due to exchange rate fluctuations, I ended up losing around ₹30,000 INR from the original amount I had paid. This financial loss, combined with the stress and uncertainty they caused, made the entire experience unacceptable.

The staff seemed unhelpful, unresponsive, and poorly informed. It often felt like they didn’t know how to handle student cases properly, which only added to the frustration.

In contrast, after applying to another university, I received my CAS letter promptly after the interview and even got my visa approved within just two days — which clearly shows how inefficient and disorganized this university is.

Overall, this institution wasted my time, money, and energy. I strongly do not recommend applying here. If you value professionalism, transparency, and timely communication, you should seriously consider other options.

26 March 2026
Unprompted review
The University of Law logo

Reply from The University of Law

Thank you for leaving us a review Manpreet.

We're really disappointed to read about your experience and we sincerely apologise for the frustration caused. This is not the standard we strive for and our student experience is of the utmost importance to us.

We take all feedback seriously and use it to inform improvements across our services. We will be sharing your review with the teams mentioned for their investigation.

We appreciate you taking the time to share such detailed comments.
- Olivia

Rated 1 out of 5 stars

Unreliable admissions process-beware

Unreliable admissions process-beware
I cannot recommend this university based on my recent experience. I held an unconditional offer and had already paid initial deposit of 8000GBP, yet my offer was withdrawn without any justification.
The stress and wasted effort involved in this process have been immense. If you are looking for a stable and professional admissions process, look elsewhere. A university should honor its commitments once an unconditional offer is made and paid for.

5 February 2026
Unprompted review
The University of Law logo

Reply from The University of Law

Thank you for taking the team to leave us a review Muhammad.

We’re sorry to hear that your experience wasn’t what it should have been and we understand your disappointment.

We take feedback seriously and we will share this with our teams to learn from. We apologise for any inconvenience caused.
- Olivia

Rated 5 out of 5 stars

I have great experience with the…

I have great experience with the university.I really satisfied with teacher.The university is wonderful.

29 April 2026
Unprompted review
The University of Law logo

Reply from The University of Law

Thank you for taking the time to leave us a review Ubaidullah, we really appreciate it and it's great to hear that you're having such a positive experience with us.
- Olivia

Rated 1 out of 5 stars

University withdraw my CAS and still…

University withdraw my CAS and still not refund my fee.

29 April 2026
Unprompted review
The University of Law logo

Reply from The University of Law

Thank you for your review Talha. We're sorry to see you've had a negative experience with us and we apologise for any frustration caused due to the delay in securing your refund.

We've requested more information via Trustpilot so we can escalate your refund request. Alternatively, you can email us at reviews@law.ac.uk and we will do our best to support you in finding a resolution.

We appreciate you taking the time to share your feedback with us.
- Olivia

Rated 5 out of 5 stars

Great course online

I am happy with the course online and the lecturers are doing outstanding well. There is so much resources available making it easy for me especially in relation to research.

29 April 2026
Unprompted review
The University of Law logo

Reply from The University of Law

Thank you for your review Sofiat. It's great to hear that you're enjoying the course and finding the resources so useful.

We will share your kind feedback with the lecturers for your programme too 🙂

Thank you again for taking the time to leave us a review, we really appreciate it.
- Olivia

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