La Roche-Posay Reviews 

Ordered 12th Aug and going by their website it states estimated delivery time 3-5 days, emailed 17th Aug as I checked my account and it hadn't even been processed. I was told it had been processed and I would receive tracking number from next day onwards, 2 days later and still nothing. Emailed again 19th Aug to be told the items I ordered were out of stock at the time of processing and refund will be given up to 30 days, so order has been processed then out of stock 2 days later when being processed, bunch of liars. Another email sent to say I would escalate it with my payment method as I thought 30 days was a bit long, low and behold 4hrs later another email and my order had been shipped, another lie? No because DPD messaged me to let me know they had received word of the order which I received 3 days later. I've been using their products for a few years will stick to buying in stores from now on, only bought online this time because they had a good offer on what I use. Never again, they don't seem to know what the other is doing, they lie, customer service is awful, whatsapp chat very rude and they need to word their website better as they kept going on about free standard delivery of 3-5 working days yet website says estimated delivery 3-5 days. Avoid at all cost, go to your local stores they have offers on sometimes too.

Issue with delivery as tracking number not recognised with the courier. Logged this with customer service and told to wait for an email. An email did not arrive. Messaged the wataspp customer service chat to ask to check of my issue was definitely logged and received an exceptionally rude message stream. Put in customer complaint and no response from that either and still no one has emailed or contacted me about the original issue.

I have very sensitive skin and unfortunately I had a rather severe adverse reaction to the Anthelios Fluid SPF 30. The texture, feel and subtle smell of the product was very good. It absorbed into my skin superbly and left no residue. But within two days my skin reacted like it had been burned. I only applied the fluid on my neck and this was the only area I suffered an adverse reaction. The area was very painful, blistered and swollen and it took me two weeks to recover. I sent an email to La Roche Posay and the communication from them was polite and professional. And they very kindly have offered me a refund. The lesson I have learned is to patch test any skin creams I have not tried before.

Ordered selecting next day delivery. My items did not arrive on time. Customer service was very poor; did not acknowledge the problem, did not provide any information or an apology and were rather rude. I have the original messages and order number as evidence. Items arrived eventually. Very disappointing experience have sourced alternative suitable products for the future.

I was introduced to this brand through my dermatologist. During Black Friday I purchased a large selections of products so that I could get a sample of their vitamin c serum. I have very sensitive skin so it is important for me to try a product beforehand and you cannot get samples for their products from shops like Boots.

I was sent a sample for micellar water instead of the vitamin c serum that was in my shopping basket. If they had made this clear before I checked out I would have purchased the items elsewhere. Very misleading.

I've seen lots of comments from other customers on this same issue on Facebook. They shouldn't offer something if they can't keep track of their inventory. The item was in my shopping basket and I was sent and email confirmation. Very misleading!

I am giving 3 stars because I am happy with the products I purchased. However, I would give their customer service and online shopping 1*!