La Roche-Posay Reviews 

On 03 Dec 2025, I have bought some special sunscreen for for 6-month-old baby, and paid extra for Next Day Delivery (ORDER NUMBER LRPB602118). Not only their DPD delivery driver "missed me" the next day, they kept "missing" me for several days (I have Amazon deliveries on those days, by the way; I work from home, so I have real proof that the DPD driver's missed me because they never looked for me in the first place) until today Laroche-Posay's painfully slow custumer service told me the product has been sent back to their depot. This is just appalling, and now we will travel without my 6-month-old sunscreen. Nice way to start your family holiday. Do not buy anything on their website, they just do. not. care.

The service standards of these 'reputable' companies is shocking. I bought 2 face suncreams that both arrived with a defect. They had grains that felt like a jojoba face scrub when rubbing it in.

​I reported this immediately and provided batch numbers and photos. They eventually got back to me after over a week and stated the graininess is a "known characteristic" caused by "variations in outside temperature" and they actually had the audacity to tell me how to store it corr in future.

Plus if the texture issue is a 'normal and expected' change like they claimed, then how come when I've searched UVMune 400 oil control grainy texture I can't find anyone else with this issue, I haven't seen it in any FAQs on your site or on any public forums which suggests this issue is rare and they're just trying to fob me off. I've lost all faith in this brand and I don't trust their products.

They basically confirmed that the product was compromised due to improper storage, meaning it was due to their improper storage seeing as they were like that on first use.

Despite this admission, the company refused to offer a replacement or refund, but honestly all I wanted was a replacement, I didn't expect them to be so difficult after admitting it's due to incorrect storage, especially seeing as they charge £21 for 50ml. They just concluded their internal review of my complaint and failed to acknowledge my rights under the Consumer Rights Act 2015 and ignored my explicit request for details regarding their Alternative Dispute Resolution scheme.

​As the product was not of satisfactory quality when received and the company has failed to meet its legal obligations to resolve the matter or provide escalation information, I cannot recommend purchasing directly from their site. I have now escalated this complaint to Citizens Advice and trading standards. So much time and effort when they could've just apologised and sent a replacement, instead I need to spend time and effort raising complaints. Avoid they have absolutely no care for their customers and I won't be purchasing any of their products again.

I'm extremely worried the amount of chemicals that are added to the suncreams that La Roche-Posay Anthelios Oil Control SPF 50+ Gel-Cream 50ml is selling and this is something to be reviewed.

I have trusted La Roche Posay for things are changing. The only product new added to my routine it has been this suncream, 2 days laters I have a really bad allergy reaction, redness, burning sensation on my face, acne and bad inflammation. I am not allergic to any food, I checked everything possible. I went to my dermatologist that she clearly confirmed that it has been this suncream added to my routine and she didn't advice me to use it any more as it is full of chemicals. My skin is oily prone acne but with this allergy reaction to this cream has become extremely sensitive.

I would like a compensation or solution for this bad skin problem that I am facing now,

Paid extra for one day delivery as I needed a product before going on holiday but it did not arrive. Rang customer service, they apologised but no explanation given. Day 3 and still waiting! They shouldn't offer this service if can't fulfil it.

The absolute best products, but very difficult to find what is ‘right’ for your skin type. Packaging has little in English. Had issues booking an appointment in the past (with several cancelled at the last minute) but was offered an opportunity to speak to Jade earlier this year (skin expert) which was brilliant.

I now need further advice on product purchase due to season change. Rang customer service and they said they only deal with product issues. Used WhatsApp service and no response three weeks later. Sent message on instagram, no response three weeks later. Tried booking an appointment for a video call but the website isn’t listing any appointments. Emailed Jade two weeks ago and followed that up, no response.

I genuinely just want to purchase products but it is so hard to get help.

Very poor customer service… nothing updating about my order, they can’t answer on whats up, by phone she didn’t know what she is doing….

I have places an order and paid for next day delivery. The order has not been delivered in time, so I have asked for the order to be cancelled and a refund. I explained I will be unable to accept a late delivery due to being out of country. I just received an email that my order has been left in my back garden. Terrible costumer service, no support or acknowledgement of their mistakes. Not to mention the next day delivery was £6.95, a service that was not provided but still charged.

I have had eczema since childhood and have had allergies to sunscreens in the past. I am very very cautious about what I put on my skin. I started wearing La Roche-Posay Anthelios Ultra-Light SPF50 Sun Protection Spray a couple of years ago, because it advertises on the bottle as being suitable for Sensitive Skin. At first it seemed ok. However I went on holiday this year and developed contact dermatitis whenever I wore the sunscreen. My skin flared up and became sore, red, itchy and blotchy. By the end of the week I had started to develop some small blisters too. It made the holiday unpleasant and I had to avoid going out into the sun as much as possible in order to avoid wearing sunscreen. After returning from my holiday, I am now having to treat the affected skin with heavy moisturisers and steroid creams (which I didn't have with me on holiday). I asked my sister who is a GP specialising in dermatology, and with a bit of research into sunscreens discovered that La Roche Posay's sunscreen contains methylisothiozolinone which, according to a report by the European Commission Scientific Committee on Consumer Safety, has caused a 'dramatic rise on the rates of reported cases of contact allergy'. This chemical is clearly unsuitable for sunscreens or indeed any products designed to be used on human skin and I am pretty shocked that a company who purport to be selling safe products marked as being suitable for 'sensitive skin' are still using this chemical. As someone who actively avoids aggravating products. I would have hoped that a company with a reputation like yours would be trustworthy, so I am very disappointed.

Anthelios XL
The formula has changed. I used to love this and never got burned. Tried the new stuff and badly burned every time

They asked me to fill a form to get a free product. It never arrived, but I started receiving spam emails every week for all their other products.

When they asked me about my experience, I gave a honest review (no insults or something that should be censored) but they never published it.

This was the content of the review (in Italian), I'll leave it here hoping it can be useful to someone else:
---
Non l'ho ricevuto. Ho lasciato il mio indirizzo e la mia mail, vengo tartassato di notifiche ma non ho ricevuto nulla. Scam.
---

Used the Effaclar bundle and it made my skin so dry and gave me perioral dermatitis around my eyes and mouth. Did the exact same for both my sisters and I. Do not reccomend, and didn't even clear my skin at all.

I bought the 50+ spf spray. It’s says invisible spray and it’s white! This is outrageous that company is misleading customers. I am disappointed and feel scammed!!

The worst customer service i have ever received. Keep getting automated replies from David. Asked David if i could speak to their manager as i was unhappy with the service i was getting, and again got an automated reply. David is very difficult to deal with. Honestly, sort your customer services out. Will not be buying from this company again!

I bought anthelios 50+ oil control gel- creme and the serum vitamin C12. I've been a client and to be honest after spending a lot of money on these products being so bad. I have to throw them away

My wife loves the La Roche-Posay Cicaplast cream — it’s genuinely brilliant, and we’ve used it before with great results.

But ordering directly from the site? That’s been a different story.

I saw they offered free delivery and thought, “Nice, that’ll do.” I imagined it might take up to five weeks because, who knows, maybe the parcel would take the scenic route across Europe — maybe stop off in the Alps or do a little cruise first.

What I didn’t expect was that it just… wouldn’t be shipped at all. Not even a dispatch email. Nothing. Two weeks on, it’s just sitting there in order limbo.

After reading other reviews, it seems this isn’t a one-off — the delivery side of things is just plain awful. At this point, I’m not confident I’ll ever see the products I paid for.

La Roche-Posay, your products are great — but your logistics need serious help. Buy from literally anywhere else if you actually want to receive what you ordered.

would like to express my concerns regarding these products I recently purchased with my birthday funds. I intended to treat myself following my skin cancer reconstruction surgery on my face, however I am experiencing discomfort, including tightness and a burning sensation on my face. I still have plasters on one side of my face which I havnt put the products on. Just the other side. It won't let me attach my pictures to see all products . 50+suncream
Lipkar baume ap+m
Effaclar H and Tolerianne. Really disappointed.

Que pueden decir acerca de la última noticia de FDA sobre el peligroso y cancerígeno effaclar:
The FDA listed the following products in the recall: La Roche-Posay Effaclar Duo Dual
there is a 'very low' risk that they will cause cancer.
Benzene is a 'Class 1 solvent,' a carcinogen with 'unknown toxicity' that has been linked to various forms of cancer, including leukemia and other blood disorders.
The recall comes after another L'Oreal acne treatment and moisturizer Effaclar Duo were taken off shelves due to benzene levels

Order arrived today in really lovely packaging but only with the two free samples that were chosen and the £30 plus products ordered missing. Obviously there are issue's with this company when placing orders direct and the discount is not worth the hassle.

Unfortunately!!!! Terrible customer service!
My order - LRP9770136
There is no way of telling who the carrier is once the shipping is done and no links are provided to be able to check anything. I got an email and text from dpd that there is a delivery for me but again didn’t say who it was from so pure guess.
Dpd NEVER CAME TO THE HOUSE but texted MISSED YOU. We have 2 dogs and would have known if someone came with parcel! Dpd instead of leaving a card or even trying a neighbour decided to take the parcel to post office with a cut off date that parcel needed to be picked up by- all in working days so nearly impossible to make to the post office. I called La Roche customer service after I had emailed few times to no avail!
The word UNFORTUNATELY came in conversation SO MANY TIMES that I had to ask the representative to STOP SAYING UNFORTUNATELY and do something about the situation where it was very hard for me to get to post office after work and that their communication after order placed is very poor.
Basically I was told - tough luck! Take time off and go to the post office or we will refund if you don’t pick the parcel and it comes back to them.
What is happening to the customer service! It is SHAMEFUL that as a customer I have NO VOICE and nothing is done for me even after I paid nearly £5 for delivery. I had to take time off to get to the post office to get my parcel!! La Roche should be ashamed of themselves and what that out their customers through!

I wish I could give them a “zero” star.

Worst customer service and company ever. I placed two orders during Black Friday, and only received one of them. I reached out to customer service and was told one of my parcels was returned to them by the carrier. They said they won’t send the parcel back to me, a refund process will automatically carry out and any complain, I should contact the carrier not them. I was at home all day expecting the parcel, it never came in. It’s their choice of carrier, not mine. It’s my problem that I didn’t receive the parcel? That’s ridiculous.

Never going to use their product again.