La Roche-Posay Reviews 

113
•
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, most reviewers were unhappy with their experience overall. Customers frequently complained about poor customer service, noting very long response delays, unhelpful communication, and frustrating difficulties when trying to obtain refunds or resolve order problems. Many people also experienced unexpected skin sensitivity, mild discomfort, and persistent issues with defective packaging or disappointing product performance. Some reviewers were happy with the effective formulas that provided great relief and positive results for dry or sensitive skin conditions. Consumers praised the soothing sunscreens and daily moisturizers for successfully improving skin texture, offering reliable protection, and helping manage everyday skincare needs.

What people talk about most

Product

Customers had ambiguous experiences with the product, noting that while many formulas like the sunscreens and... See more

Quality

Consumers find quality to be ambiguous, with many reviewers praising the effective sun protection and relief... See more

Customer service

Customers consistently note negative experiences with customer service, describing support as ineffective,... See more

Response time

Reviewers highlight deep frustration with response time, reporting that they still haven't received a call... See more

Order

Users describe ambiguous interactions with order experiences, as some consumers found delivery and ordering... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I purchased 400 ml La roche-Posay Lipikar Baume in pump pack. The cream is thick and very nice however as you get near the bottom, you can't get all the cream. The thick cream sticks to sides of the... See more

Company replied

Rated 4 out of 5 stars

Love la roche-posays products have really helped me skin, a tad pricier but worth it IMO. I do find it grating how they give SO much away to influencers yet seem very stingy with their customers (othe... See more

Company replied

Rated 4 out of 5 stars

Went through Chemo this year. Lipikar AP+Max, is brilliant for dry, itchy body. It made such a difference to me in this not so easy time. Will continue to use. Also used Cicaplast Baume B5+ on my f... See more

Company replied

Rated 4 out of 5 stars

Have healed my Pitiriasys rosea. But some of the products have tiny packages/size to the price of the products. Far too small :/

Company replied


Company details

  1. Skin Care Products Vending Machine
  2. Skin Care Clinic

About La Roche-Posay

Written by the company

VISIT OUR WEBSITE DELIVERY FAQS

DISCOVER OUR EXPERT SKINCARE

SUN PROTECTION BLEMISH-PRONE & OILY SKIN EXPERT AGEING SENSITIVE, ALLERGY PRONE SKIN DRY & DEHYDRATED SKIN

ABOUT LA ROCHE-POSAY

La Roche-Posay dates back to 1928 when the company started producing products enriched with the natural spring water of the  La Roche-Posay commune in western France. A dermatologist founded the brand who wanted to help patients cure pathological skin conditions using the natural properties of the thermal spring water. The spring water had already been used for decades to treat skin conditions due to its natural concentration of selenium and the restorative, antioxidant benefits.

La Roche-Posay Laboratoire Pharmaceutique was founded in 1975 by René Levayer. Today, La Roche-Posay is a premium skincare brand that continues to deliver gentle and effective skincare solutions for dry and sensitive skin. One of few clinical skincare brands that focuses more on treating skin conditions than combatting ageing, La Roche-Posay skincare may have its roots in traditional therapy but it remains at the forefront of contemporary dermatology.

La Roche-Posay is recommended by dermatologists worldwide and includes award-winning formulations for sensitive or allergy-prone skin, sun protection, and anti-ageing serums, all of which have undergone rigorous dermatological testing over 25 years of research.

CONTACT US

If you would like to contact us about any order queries or have any questions or feedback about the products you have received, please contact our customer care team below. You can also speak to this team about general brand feedback you’d like to offer us.

HOW TO CONTACT US

ONLINE FORM

CALL US ON 08000556822 OR WHATSAPP US ON +443301239854

SOCIAL MEDIA

VISIT OUR WEBSITE

Contact info

2.7

Poor

TrustScore 2.5 out of 5

113 reviews

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1-star

No recent history of asking for reviews

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Replied to 76% of negative reviews

Typically replies within 1 month

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2.7

All reviews

(113)

45 reviews in the last 12 months

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Rated 1 out of 5 stars

Not delivered

Sorry, but if they are going to get products delivered by such a terrible company like Evri, I do not care if the products are good or bad, you get a one star just because your product WAS NOT DELIVERED!!

12 September 2026
Unprompted review
Rated 1 out of 5 stars

Severe allergic reaction — very poor follow-up process

I’ve used La Roche-Posay products for years without any issues, so I was genuinely shocked when their Effaclar Micro-Peeling Gel caused a severe allergic reaction. Within hours of applying it to my face, legs, and body, I broke out in painful hives that continued spreading over the following two days — eventually covering my legs, torso, arms, wrists, and hands, with visible swelling in my hands.

Despite taking antihistamines, the reaction kept worsening. I ultimately needed to see a doctor abroad, who prescribed oral steroids and a topical gel to bring it under control, at my own cost. I am now heading into day 5 of this reaction, still dealing with its effects, which shows just how severe and long-lasting it has been. I also lost working time and had travel plans disrupted as a result.

I reported this directly to La Roche-Posay, who logged the case and sent a lengthy medical questionnaire, which I completed in full along with photographic evidence. Their response afterward was a generic acknowledgment with no offer to cover the medical costs I incurred, the cost of the product itself, or any real accountability — despite the reaction being significant enough to require prescription treatment.

I’ve since seen other users reporting similar reactions to this product on La Roche-Posay’s own social media page, so I don’t believe this was an isolated incident. I’d urge caution with this product, especially for anyone with sensitive skin, and would expect a company of this size to offer more than a form-listed response to a documented adverse reaction. This highlights a genuine lack of governance and product oversight from a supposedly esteemed organisation.

17 August 2026
Unprompted review
La Roche-Posay logo

Reply from La Roche-Posay

Hi, thank you for sharing this with us, we're sorry our response didn't meet the standard you deserved. Please reach out to our Consumer Care team at https://www.laroche-posay.co.uk/en_GB/customer-service-contact-us.html quoting reference TRUSTPILOT #100848497, and we'll make sure this is reviewed personally.
Andreia, La Roche-Posay UK & Ireland

Rated 3 out of 5 stars

Wrong Packaging for this Product

I purchased 400 ml La roche-Posay Lipikar Baume in pump pack. The cream is thick and very nice however as you get near the bottom, you can't get all the cream. The thick cream sticks to sides of the container and is not accessible with the pump pack. If you are buying this product, I suggest you only buy the tubes (a more expensive option) until they resolve this problem.

18 August 2026
Unprompted review
La Roche-Posay logo

Reply from La Roche-Posay

Hi, we’re glad the products, delivery and ordering experience have been positive, but we’re sorry the pump on the large Lipikar AP+M has made accessing the cream so frustrating. Your feedback on the packaging is genuinely helpful, and we’d love to look into this with you. Please reach out to our team at https://www.laroche-posay.co.uk/en_GB/customer-service-contact-us.html.

Andreia, La Roche-Posay UK & Ireland

Rated 5 out of 5 stars

I love all the skin care products

I love all the skin care products, the best brand to Sensitive skin.
I'm a very happy costumer.
I definitely recommend La Roche-posay.

23 July 2026
Unprompted review
La Roche-Posay logo

Reply from La Roche-Posay

Hi, thank you so much for your lovely recommendation. We’re so glad our products are keeping your sensitive skin happy and that you’ve found a range you love.

Andreia, La Roche-Posay UK & Ireland

Rated 5 out of 5 stars

The products are fantastic but the pump…

The products are fantastic but the pump on the large AP&Max makes it impossible to get to the cream. It’s far too thick so I end up cutting the container which is far from ideal.
Delivery and ordering very straightforward.
They have come back to me on this so would highly recommend

20 July 2026
Unprompted review
La Roche-Posay logo

Reply from La Roche-Posay

Hi, we’re glad the products, delivery and ordering experience have been positive, but we’re sorry the pump on the large Lipikar AP+M has made accessing the cream so frustrating. Your feedback on the packaging is genuinely helpful, and we’d love to look into this with you. Please reach out to our team at http://spr.ly/62049BEqhn7.

Andreia, La Roche-Posay UK & Ireland

Rated 4 out of 5 stars

Have healed my Pitiriasys rosea. Too small size of some products with expensive price

Have healed my Pitiriasys rosea. But some of the products have tiny packages/size to the price of the products. Far too small :/

15 July 2026
Unprompted review
La Roche-Posay logo

Reply from La Roche-Posay

Hi Anna, thank you for taking the time to leave a review, we’re really glad to hear how our products helped you. We also hear you on the product size and price, and your feedback is genuinely helpful for us. Thank you again for sharing such balanced and honest feedback. Maria, La Roche-Posay UK & Ireland

Rated 5 out of 5 stars

Love the products.

Love the products.

13 July 2026
Unprompted review
La Roche-Posay logo

Reply from La Roche-Posay

Hi there, thank you so much. We’re so glad to hear you love the products and really appreciate you taking the time to share this. Your support means a lot to us. Maria, La Roche-Posay UK & Ireland

Rated 5 out of 5 stars

After years of searching I have found the perfect sun protection

I have searched for years for a suncream that is effective, does not cause my eyes to sting or water, or irritate my skin- and now I have found it! Roche-Posay's Anthelious 400invisible fluid feels great on my skin, and offers 50SPF protection.

13 October 2025
Unprompted review
La Roche-Posay logo

Reply from La Roche-Posay

Hi Sarah, this is so lovely to hear, thank you. We’re thrilled that Anthelios UVMune 400 Invisible Fluid is the sunscreen you’ve been searching for and that it feels great on your skin without causing irritation. Knowing it gives you the protection and comfort you need really means a lot to us. Maria, La Roche-Posay UK & Ireland

Rated 5 out of 5 stars

I’ve been really impressed with the…

I’ve been really impressed with the Anthelios 50 sunscreen. It provides excellent sun protection without feeling heavy or overly sticky on my skin. It absorbs well, is comfortable to wear all day, and doesn’t leave an unpleasant residue. Definitely one of the best sunscreens I’ve come across!

8 July 2026
Unprompted review
La Roche-Posay logo

Reply from La Roche-Posay

Hi Sarah, thank you so much for sharing this. We’re thrilled to hear Anthelios 50 has impressed you with its protection and lightweight feel. Knowing it’s comfortable to wear all day and one of the best sunscreens you’ve come across really means a lot to us. Maria, La Roche-Posay UK & Ireland

Rated 5 out of 5 stars

My experience with the products has been amazing and life changing. I feel confident in my skin.

My experience with the products has been great, my skin has been smooth, toned, moisturised and it glows for 24 hours. Consistency is the key as well.

13 July 2026
Unprompted review
La Roche-Posay logo

Reply from La Roche-Posay

Hi there, thank you so much for sharing this with us. We’re so glad to hear your skin is feeling smooth, toned, moisturised and glowing. Consistency makes such a difference, and we’re delighted our products are working so well for you. Maria, La Roche-Posay UK & Ireland

Rated 1 out of 5 stars

Very Disappointed in La Roche Posay Mela B3 Serum…

I used La Roche Posay Mela B3 Serum Intensive Anti Dark Spots Concentrate for 14 weeks but I had no improvement at all in my dark spot pigmentation. Really disappointed as I followed the appropriate application routine carefully every day. This serum is advertised as a top dark spot removal serum but it simply didn't work and I have given up using it.

13 June 2026
Unprompted review
La Roche-Posay logo

Reply from La Roche-Posay

Hi Martin, we’re sorry to hear the Mela B3 Serum didn’t deliver the improvement you were hoping for, especially after using it so carefully during your skincare routine. We completely understand how disappointing that must feel. Please do reach out to our team at https://www.laroche-posay.co.uk/en_GB/customer-service-contact-us.html and we’d love to help find something better suited to your skin. Maria, La Roche-Posay UK & Ireland

Rated 5 out of 5 stars

Your products really work I have had so…

Your products really work I have had so many comments on how good my skin looks I am spreading the word

12 July 2026
Unprompted review
La Roche-Posay logo

Reply from La Roche-Posay

Hi Mark, thank you so much for sharing this with us. We’re so glad to hear our products are working so well for your skin, your review means the world to us. Maria, La Roche-Posay UK & Ireland

Rated 5 out of 5 stars

My relationship with La Roche-Posay…

My relationship with La Roche-Posay began with a dreadful experience I had with my skin when I moved to the Uk. I went through piles of products and brands to get my failing skin back to its glory where it’s glitter would have people ask questions but to no avail. Stumbling upon the Lipikar Balm was an answered prayer as it offered immediate relief to itching, dryness, and flaking I experienced. I have remained loyal, and promise to not cheat on this relationship provided the quality , quantity, and formula remains the same.

13 July 2026
Unprompted review
La Roche-Posay logo

Reply from La Roche-Posay

Hi Jeddy, this was such a lovely review to read, thank you so much for sharing it. We’re so glad Lipikar Balm brought your skin the relief it needed and that it’s earned such a loyal place in your routine. Your trust means a great deal to us, and we’ll keep doing everything we can to deserve it. Maria, La Roche-Posay UK & Ireland

Rated 4 out of 5 stars

Great for Chemo skin

Went through Chemo this year. Lipikar AP+Max, is brilliant for dry, itchy body. It made such a difference to me in this not so easy time. Will continue to use. Also used Cicaplast Baume B5+ on my face. Worked extremely well on extra dryness and extre wrinkles. All difficulties caused by Chemo. Both products left very shiny, oily sheen. Not a problem on body, but will probably discontinue Cicaplast now that I have finished Chemo, because my face is naturally very shiny anyway, which is always annoying.

13 July 2026
Unprompted review
La Roche-Posay logo

Reply from La Roche-Posay

Hi Jan, thank you so much for sharing this with us, and we’re really glad Lipikar AP+M and Cicaplast Baume B5+ were able to bring some comfort during such a difficult time. We completely understand your point about the oily sheen, especially now your skin’s needs may be changing. If you’d like, please reach out to our team at https://www.laroche-posay.co.uk/en_GB/customer-service-contact-us.html and we’d be happy to recommend something that may suit your skin better now. Maria, La Roche-Posay UK & Ireland

Rated 5 out of 5 stars

The best products ever

I have always loved the sun and been brown all year round since I was 18, using sun beds at least once a week throughout the year. I’m now 58 and had sun damage, dark spots and pigmentation. On the recommendation of my doctor I did a course of Fluorouracil all over my body, doing an area at a time. I finally did my face and the treatment was horrific and my entire face was bright red and covered in a crusty scab. I looked horrendous but when I finished the treatment I started using La Roche Posay and the results have been beyond my wildest dreams - I now look 10 years younger, all the damage has gone and my skin has never looked better. I’ve used all kinds of face cream products from various reputable companies over the years but have been blown away by the results I’ve received from LRP - I’m completely converted and can’t recommend your products highly enough. It is the essential go to for anyone after using Fluorouracil and I cannot recommend your amazing products enough

25 May 2026
Unprompted review
La Roche-Posay logo

Reply from La Roche-Posay

Hi Joanna, thank you so much for sharing your story with us. We’re truly touched to hear La Roche-Posay has supported your skin so well after your treatment, and that the results have meant so much to you. It means the world to know you feel so confident in your skin again and we’re so glad you’ve found your go-to with us. Maria, La Roche-Posay UK & Ireland

Rated 1 out of 5 stars

Bought serum to fade dark spots total waste of money !

Bought serum to fade dark spots ! Total waste of good money taken out of my pensions! Over 60 pounds paid and not one bit of difference ! Took pictures before and after and both areas exactly the same ! Didn’t even fade slightly ! Don’t waste your money ! Very very disappointed !

12 May 2026
Unprompted review
La Roche-Posay logo

Reply from La Roche-Posay

Hi Lynne, we’re sorry to hear the serum didn’t deliver the results you were hoping for, we completely understand how disappointing that must feel. Please reach out to our Consumer Care team at https://www.laroche-posay.co.uk/en_GB/customer-service-contact-us.html quoting reference TRUSTPILOT#99120386 and we’d love to look into this further with you. Maria, La Roche-Posay UK & Ireland

Rated 1 out of 5 stars

Not a good company to buy from

I bought the tinted face sun lotion in the lighter shade - I got the dark shade that made me look like I had black heads- I emailed la Roche, they eventually emailed me back asking if they could call me and could I give a few times I’d be available. I did and two months later they still haven’t called me!
As you can’t call them, I cannot be bothered to keep emailing them. Instead I’ve chose to never buy from them again.

13 July 2026
Unprompted review
La Roche-Posay logo

Reply from La Roche-Posay

Hi Debra, we’re really sorry to hear about your experience with the tinted face sun lotion and the shade you received. We’ve been able to locate your details and our team will be in contact with you as soon as possible to follow this up. Thank you for bringing this to our attention. Maria, La Roche-Posay UK & Ireland

Rated 5 out of 5 stars

Amazing products for dry & sensitive…

Amazing products for dry & sensitive skin. Easy to order and quick delivery

11 June 2026
Unprompted review
La Roche-Posay logo

Reply from La Roche-Posay

Hi there, thank you so much for your lovely review. We’re so glad our products are working well for your dry, sensitive skin and that ordering and delivery were smooth too. It means a lot to have your support. Maria, La Roche-Posay UK & Ireland

Rated 1 out of 5 stars

I purchased the dark spot remover at a…

I purchased the dark spot remover at a cost of £38 which was the biggest waste of money I’ve ever spent

4 May 2026
Unprompted review
La Roche-Posay logo

Reply from La Roche-Posay

Hi there, we’re sorry to hear the product wasn’t what you hoped for, and we completely understand how disappointing that feels. Every skin is different, and we’d love to understand more about your experience and help where we can. Please reach out to our team here: https://www.laroche-posay.co.uk/en_GB/customer-service-contact-us.html and quote reference #99119209. Maria, La Roche-Posay UK & Ireland

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