Some one took my parcel. Notified LandsEnd and EVRi. Neighbor recorded taken 1 hour later man not identified. Replacement vest Ts came yesterday. Black one not identified as LandsEnd. Will keep it tho... See more
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Review summary
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The ordering process was easy and intuitive. EVRI messed up the delivery but once it had been retrieved, the dress was gorgeous but just a bit too revealing so I had to send it back. I rarely send t... See more
Company replied
I am a conventional UK size 12 I have been frustrated and disappointed that the S size I always ordered with confidence was consistently a size too big and baggy. Furthermore when I returned t... See more
Company replied
I've been buying clothes from Landsend for many years and have never been disappointed. It's a pleasure to scroll through all the pages. Occasionally I've had a problem with size and found the small... See more
Company replied
Company details
- Clothing Store
- Men's Clothing Store
- Outerwear Store
- Plus Size Clothing Store
- Swimwear Store
- Women's Clothing Store
Written by the company
Since 1963, Lands' End have pioneered the creation of beautiful clothes, combining understated elegance and practical features with the ultimate in comfort - in sizes Petite 8 to Plus 30. Shop online now at Lands' End UK, the home of quality clothing for all the family.
Contact info
Lands' End Europe Ltd., LE15 6US, Oakham, United Kingdom
- 0800 376 7974
- customercontact@landsend.co.uk
- www.landsend.co.uk
4.5
Excellent
59K reviews
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Arrived quickly
Arrived quickly, love the material but will have to shorten the trousers as they are too long, ideal to wear on a long flight
29 July 2026
Reply from Lands' End Europe ltd
We're so pleased to hear your order arrived quickly and that you love the material! It's great that you find them ideal for long flights, and we appreciate your feedback regarding the length.
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Caroline, Lands' End Europe ltd
Reliable and helpful service
The ordering process was easy and intuitive. EVRI messed up the delivery but once it had been retrieved, the dress was gorgeous but just a bit too revealing so I had to send it back. I rarely send things back and since I last did it, the process has changed. The QR code gave confusing information so Inphoned them up and the customer services woman I spoke to was clear, patient and insisted on talking me through the entire procedure. Very reliable and classy service from Lands End. They really look after their customers.
30 July 2026
Reply from Lands' End Europe ltd
We are so pleased to hear that you found our ordering process easy and intuitive. It's wonderful to know that even with the delivery hiccup, our customer service team was able to assist you clearly and patiently with the return process. We appreciate you taking the time to share your positive experience, and we are glad we could provide a reliable and classy service.
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Caroline, Lands' End Europe ltd
Reply from Lands' End Europe ltd
We're sorry the item wasn't suitable for your needs. We appreciate your feedback.
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Caroline, Lands' End Europe ltd
Lovely top
Lovely top. Well made. Good quality material. Non-scratchy, just what I needed for my eczema.
28 July 2026
Reply from Lands' End Europe ltd
We're so happy to hear you love your top and that the non-scratchy material is just what you needed. Thank you for your wonderful feedback!
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Caroline, Lands' End Europe ltd
I am very confused with sizing
I am very confused with sizing. Never sure whether I have ordered US or GB. Swimming costumes vary in size from one fabric to another. My T shirts have US size L and UK size L in the same garment so unsure which size to order.
Chlorine resistant but don't last very long these days.
Delivery very fast and efficient.
30 July 2026
Reply from Lands' End Europe ltd
Thank you for your review. We appreciate your feedback regarding our sizing and understand that it can be confusing when comparing UK and US sizes, particularly across different product categories and fabrics. If you'd ever like assistance before placing an order, please call our freephone number and our Customer Services team will be happy to provide precise garment measurements to help you find the best fit.
We're pleased to hear that you continue to find our delivery service fast and efficient. We also appreciate your comments regarding the durability of our chlorine-resistant swimwear and will share your feedback with our product team for review. Thank you for taking the time to share your experience with us.
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Caroline, Lands' End Europe ltd
Sizing problems sorted
I am a conventional UK size 12
I have been frustrated and disappointed that the S size I always ordered with confidence was consistently a size too big and baggy.
Furthermore when I returned the items and reordered XS Petite it had sold out.
Finally had to accept the new sizes were here to stay.
I am now confident that XS Petite fits me perfectly.
Love the quantity of your cotton and linen fabrics
Pleased to note your blues from radiant navy to ice blue coordinate very well
It is becoming increasingly hard to find quality basics but you manage to supply clothes that have become firm favourites.
So thank you in a fabric world of demanding sustainability that you can still deliver classic Land End we know and love.
24 July 2026
Reply from Lands' End Europe ltd
We truly appreciate you sharing your detailed feedback with us. It's wonderful to hear that you've found the perfect fit with our XS Petite sizing, and we're glad you continue to love the quality of our cotton and linen fabrics. We also appreciate your kind words about our coordinating blue shades and our commitment to providing quality basics and sustainable practices. Your continued support means a great deal to us.
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Caroline, Lands' End Europe ltd
My neighbour showed me the catalogue
My neighbour showed me the catalogue. I had need of a zipped tote bag & found just what I needed on your website. It was easy to navigate, easy to pay & quick delivery. I’ll keep an eye on Landsend website when I’m looking in the future.
30 July 2026
Reply from Lands' End Europe ltd
We're so happy to hear that our website was easy to navigate and that you found exactly what you needed! It's wonderful to know that our quick delivery met your expectations. We appreciate you sharing your positive experience and look forward to your future visits.
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Caroline, Lands' End Europe ltd
Reply from Lands' End Europe ltd
We're glad to hear your ordering and receiving experience was smooth and quick. Thank you for your positive feedback!
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Caroline, Lands' End Europe ltd
Reply from Lands' End Europe ltd
We're glad to hear that our delivery, return, and refund processes were efficient for you. We appreciate your feedback!
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Caroline, Lands' End Europe ltd
Great quality clothing
Great quality clothing which lasts, good fit, with generous sale discounts.
Fast dispatch.
28 July 2026
Reply from Lands' End Europe ltd
We're so pleased to hear you appreciate the great quality clothing that lasts, the good fit, and our generous sale discounts. We're also glad to hear about the fast dispatch. Thank you for your wonderful feedback!
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Caroline, Lands' End Europe ltd
Reply from Lands' End Europe ltd
We're so glad to hear you were pleased with your first order! Thank you for sharing your positive feedback with us.
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Caroline, Lands' End Europe ltd
What more can i say
What more can i say. Your service is great and your clothes first class
30 July 2026
Reply from Lands' End Europe ltd
We're so pleased to hear that you are happy with both our service and the quality of our clothes! Thank you for your wonderful feedback.
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Caroline, Lands' End Europe ltd
Not in stock?
Being unable to purchase online, I rang. I explained that I wanted to buy a pair of shorts but my size was not available. The operator with whom I spoke could not have been more helpful. Although not in stock, another delivery was expected in a month or so. She asked if I wanted to place an order, which I did. The order was taken and paid for which would be sent to me when the stock arrived. In due course, my shorts arrived. I was delighted with the quality and the really deep pockets.
8 July 2026
Reply from Lands' End Europe ltd
We are so pleased to hear about your positive experience with our team and the successful delivery of your shorts. It's wonderful to know that our efforts to assist you with your order, even when the item was out of stock, resulted in such satisfaction. We are especially glad that you are delighted with the quality and the deep pockets. Thank you for sharing your feedback; it truly brightens our day to know we could help.
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Caroline, Lands' End Europe ltd
Clothing excellence
Reliable, friendly customer service.
A company with a longstanding reputation for quality and style that lasts. I loved their children's range.
Delivery prompt.Items perfect.
30 July 2026
Reply from Lands' End Europe ltd
We're so pleased to hear you found our customer service reliable and friendly. It's wonderful that you appreciate our long-standing reputation for quality and style. We're also happy to know your delivery was prompt and your items were perfect.
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Caroline, Lands' End Europe ltd
The quality of the dress was good
The quality of the dress was good. I sent back the first order for a different size and both were sent quickly and the refund for the one returned was prompt.
30 July 2026
Reply from Lands' End Europe ltd
We're so pleased to hear you were happy with the quality of the dress and that both orders were sent quickly. We're also delighted that the refund for your return was prompt!
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Caroline, Lands' End Europe ltd
From placing order to receiving these…
From placing order to receiving these shorts excellent service .
Have bought many pairs and find them comfortable easy to care for and I love them !
30 July 2026
Reply from Lands' End Europe ltd
We're so pleased to hear you received excellent service from placing your order to receiving your shorts. It's wonderful that you find them comfortable, easy to care for, and that you love them!
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Caroline, Lands' End Europe ltd
Like the product and it arrived on time
24 July 2026
Reply from Lands' End Europe ltd
We're so pleased to hear that you are happy with your product and that it arrived on time. Thank you for your positive feedback!
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Caroline, Lands' End Europe ltd
Reply from Lands' End Europe ltd
We appreciate your positive feedback! We're so happy you were pleased with the prompt delivery and the excellent quality of our clothing. Thank you!
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Caroline, Lands' End Europe ltd
Quality products at reasonable prices.
Quality products at reasonable prices.
Straightforward ordering and reliable delivery.
30 July 2026
Reply from Lands' End Europe ltd
We're so pleased to hear that you found our products to be of good quality and reasonably priced, and that your ordering experience was straightforward with reliable delivery. Thank you for your positive feedback!
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Caroline, Lands' End Europe ltd
Perfect
The coat I ordered was just as I had hoped for.
Sizing was just right, so very pleased with my purchase.
29 July 2026
Reply from Lands' End Europe ltd
We're so pleased to hear that the coat you ordered was just as you had hoped and that the sizing was just right. Thank you for your positive feedback!
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Caroline, Lands' End Europe ltd
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