Lands' End Europe ltd Reviews 

59,039
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 8,633 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the excellent quality of products, noting their durability and how well they maintain shape and color. Many also appreciate the efficient service, quick order processing, and prompt delivery of their purchases, often finding items comfortable and true to description. However, some customers noted inconsistencies with sizing, finding items too large or not fitting as expected despite guidance. A few also felt product quality has declined, with some items not holding shape after washing. Additionally, some reviewers experienced delivery delays or issues with tracking information for their orders.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality of items, with many... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the high quality of... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting quick and... See more

Order

Clients share positive opinions on order, highlighting the ease of the online ordering system and the quick... See more

Service

Reviewers mention positive feedback about service, consistently praising its efficiency and reliability.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered a long green sleeveless dress made in Indian cotton with a band of white flowers embroidered along the top of the front. The quality is very high, although the buttons down near the ankles c... See more

Company replied

Rated 5 out of 5 stars

Absolutely beautiful peachy pink blush raincoat that looks like a beautiful coat. So wonderful to see a coat in a beautiful pastel color. Generous long length nice easy big buttons to do up. Sizing s... See more

Company replied

Rated 5 out of 5 stars

I ordered two T-shirts in their sale. It appears that one of them was no longer in stock. I was very impressed that someone from their customer services phoned me personally to let me know and would... See more

Company replied

Rated 5 out of 5 stars

I bought a linen shirt in the sale in Artichoke as I loved the look of the colour. When it arrived they was a quality control issue. I returned it immediately and although there was a delay I eventu... See more

Company replied


Company details

  1. Clothing Store
  2. Men's Clothing Store
  3. Outerwear Store
  4. Plus Size Clothing Store
  5. Swimwear Store
  6. Women's Clothing Store

Written by the company

Since 1963, Lands' End have pioneered the creation of beautiful clothes, combining understated elegance and practical features with the ultimate in comfort - in sizes Petite 8 to Plus 30. Shop online now at Lands' End UK, the home of quality clothing for all the family.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

59K reviews

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4.5

All reviews

(59,039)

8,024 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sizing is consistent and descriptions…

Sizing is consistent and descriptions accurate. No returns needed.
Delivery is always fast.

21 July 2026
Lands' End Europe ltd logo

Reply from Lands' End Europe ltd

MC,

We're delighted to hear that our sizing and descriptions met your expectations, and that you've experienced fast delivery. Thank you for your positive feedback!

If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.

Alice, Lands' End Europe ltd

Rated 5 out of 5 stars

Efficient service

Efficient service, lovely quality clothing

21 July 2026
Lands' End Europe ltd logo

Reply from Lands' End Europe ltd

Debbie Marshall,

We appreciate your positive feedback! We're so happy you found our service efficient and our clothing to be of lovely quality. Thank you!

If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.

Alice, Lands' End Europe ltd

Rated 5 out of 5 stars

Lands End has an interesting selection…

Lands End has an interesting selection of clothes at affordable prices. The quality is excellent and the service exceptional.

21 July 2026
Lands' End Europe ltd logo

Reply from Lands' End Europe ltd

Geraldine,

We're so pleased to hear you appreciate our interesting selection of clothes, affordable prices, excellent quality, and exceptional service. Thank you for your wonderful feedback!

If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.

Alice, Lands' End Europe ltd

Rated 5 out of 5 stars

Very satisfied

There isn’t really much to say.
I ordered the product online, it arrived on time and I was very satisfied.

16 July 2026
Lands' End Europe ltd logo

Reply from Lands' End Europe ltd

Karen,

We're so pleased to hear that your online order arrived on time and that you were very satisfied with it. Thank you for your positive feedback!

If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.

Alice, Lands' End Europe ltd

Rated 3 out of 5 stars

After my parcel went missing I had a…

After my parcel went missing I had a long wait and very disappointed

21 July 2026
Lands' End Europe ltd logo

Reply from Lands' End Europe ltd

Mr K Blades,

Thank you for your review. We are so sorry to hear about your experience and the disappointment caused by your parcel going missing, along with the delay in receiving your order.

We can see that you have been in contact with our Customer Service team and that a replacement has now been arranged. We sincerely apologise for the inconvenience and frustration this has caused and appreciate your patience while this was resolved.

If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.

Alice, Lands' End Europe ltd

Rated 5 out of 5 stars

Quality and design of products together…

Quality and design of products together with excellent customer service make this main place for me to shop.

15 July 2026
Lands' End Europe ltd logo

Reply from Lands' End Europe ltd

Patricia,

We're so pleased to hear that the quality and design of our products, along with our excellent customer service, make us your main place to shop! Thank you for your wonderful feedback.

If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.

Alice, Lands' End Europe ltd

Rated 5 out of 5 stars

Very good

Very good quality and extra nice as purchased items in the sale. Lovely to have such a range of sizes, petite through to plus. Quick postage. Very happy to purchase again.

21 July 2026
Lands' End Europe ltd logo

Reply from Lands' End Europe ltd

Judith Elcock,

We're so pleased to hear you're happy with the quality of your sale items and appreciate our wide range of sizes. We're also glad to know about the quick postage.

If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.

Alice, Lands' End Europe ltd

Rated 5 out of 5 stars

Your service person was extremely…

Your service person was extremely helpful in answering my query efficiently & promptly so that I was able to order 2 items immediately.
Fast delivery on 29th July was impressive.

24 July 2026
Lands' End Europe ltd logo

Reply from Lands' End Europe ltd

Ann Pye,

We're so pleased to hear our service person was extremely helpful in answering your query efficiently and promptly, allowing you to order your items immediately. We're also glad the fast delivery was impressive.

If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.

Alice, Lands' End Europe ltd

Rated 5 out of 5 stars

Great product!

Great product! Arrived in time

21 July 2026
Lands' End Europe ltd logo

Reply from Lands' End Europe ltd

We are so happy to hear that you are pleased with our product and that it arrived on time. Thank you for your wonderful feedback!

If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.

Alice, Lands' End Europe ltd

Rated 4 out of 5 stars

The company are very prompt with their…

The company are very prompt with their deliveries even though I live in the North. The package was well wrapped and in great condition.
The quality and condition of the goods was very good. I am pleased with my purchase.

24 July 2026
Lands' End Europe ltd logo

Reply from Lands' End Europe ltd

Marie Kane,

We're so pleased to hear that your delivery was prompt, even to the North, and that your package arrived well-wrapped and in great condition. It's wonderful that you're happy with the quality and condition of your goods.

If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.

Alice, Lands' End Europe ltd

Rated 5 out of 5 stars

Quality product

Quality product. Fast delivery

21 July 2026
Lands' End Europe ltd logo

Reply from Lands' End Europe ltd

Rebecca,

We are so pleased to hear you are happy with the quality of our product and our fast delivery service. We truly appreciate your positive feedback!

If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.

Alice, Lands' End Europe ltd

Rated 4 out of 5 stars
Lands' End Europe ltd logo

Reply from Lands' End Europe ltd

Graham Townsend,

We appreciate your positive feedback! We are so happy you found our product good and at a good price. Thank you for your review.

If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.

Alice, Lands' End Europe ltd

Rated 5 out of 5 stars

Lovely cool-soft cotton T-shirt with a…

Lovely cool-soft cotton T-shirt with a V-neck. This would also be great in French Navy. Love Royal Mail with its quick reliable delivery service.

24 July 2026
Lands' End Europe ltd logo

Reply from Lands' End Europe ltd

Janet,

We're so pleased to hear you're enjoying the cool-soft cotton V-neck T-shirt! We appreciate your suggestion for a French Navy colour. It's also wonderful to know you're happy with the quick and reliable delivery service.

If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.

Alice, Lands' End Europe ltd

Rated 5 out of 5 stars

Good quality

Good quality, well made . Delivery service good

14 July 2026
Lands' End Europe ltd logo

Reply from Lands' End Europe ltd

Annie ,

We appreciate your positive feedback! We're so happy you found the quality good, well-made, and the delivery service good. Thank you for your review.

If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.

Alice, Lands' End Europe ltd

Rated 5 out of 5 stars

The styles and materials met my…

The styles and materials met my expectations

21 July 2026
Lands' End Europe ltd logo

Reply from Lands' End Europe ltd

We appreciate your positive feedback! We are so happy that the styles and materials met your expectations. Thank you!

If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.

Emma, Lands' End Europe ltd

Rated 5 out of 5 stars

Very helpful quick and efficient

Very helpful quick and efficient
Thank you

24 July 2026
Lands' End Europe ltd logo

Reply from Lands' End Europe ltd

We appreciate your positive feedback! We're so happy you found our service helpful, quick, and efficient. Thank you for taking the time to share your experience with us.

If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.

Emma, Lands' End Europe ltd

Rated 5 out of 5 stars

Very quick and efficient delivery

Very quick and efficient delivery. Only 2 days from order to receipt. What is useful is that the emails sent by the company on a regular basis keep customers informed of latest products. Impressed by choice available. Past orders have always been a good fit and quality.

24 July 2026
Lands' End Europe ltd logo

Reply from Lands' End Europe ltd

We're delighted to hear about your positive experience with our quick and efficient delivery! It's great to know that our regular emails keep you informed about new products and that you're impressed with the selection available. We're also pleased that your past orders have consistently been a good fit and of high quality.

If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.

Emma, Lands' End Europe ltd

Rated 5 out of 5 stars
Lands' End Europe ltd logo

Reply from Lands' End Europe ltd

We appreciate your positive feedback! We are so happy you found our company reliable and efficient. Thank you for your review.

If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.

Emma, Lands' End Europe ltd

Rated 5 out of 5 stars

I love the blouses I ordered

I love the blouses I ordered. The fabric is great and the fit is fine. Sleeveless works brilliantly in this hot weather.

24 July 2026
Lands' End Europe ltd logo

Reply from Lands' End Europe ltd

Patricia,

We're so pleased to hear you love the blouses you ordered and that the fabric and fit are great. It's wonderful that the sleeveless style works so well in the hot weather!

If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.

Alice, Lands' End Europe ltd

Rated 5 out of 5 stars

As usual the quality and sizing of the…

As usual the quality and sizing of the product is excellent . It is difficult to find petite sizes elsewhere.

24 July 2026
Lands' End Europe ltd logo

Reply from Lands' End Europe ltd

Jean Thompson,

We're so pleased to hear you're happy with the quality and sizing of your product! We understand how important it is to find petite sizes, and we're glad we could meet your needs.

If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.

Alice, Lands' End Europe ltd

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