OMG I love it, particularly the sweary offerings! I wish wish wish they would expand the sandals offering. Or just the objectionable words as brooches, interchangeable with mules/ slippers etc. m... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Beautiful slippers. I have bought many over the years for myself and for gifts and the quality is always amazing. Everyone always complements them and the fact the broaches can detach if needed allow... See more
Company replied
Absolutely first class customer service from Chantelle today, she really went above and beyond when helping me with an exchange. I love everything about this company. The slippers are top quality a... See more
Company replied
I ordered 2 pairs of classic slippers for gifts for my 2 best friends. They arrived quickly, beautifully packaged and looking even nicer in real life. Absolutely gorgeous quality slippers and the br... See more
Company replied
Company details
Written by the company
Welcome to Laines London, where comfort meets luxury in a collection designed for the modern woman. As a British company, we began our journey with exquisite slippers and have since evolved into a full range of couture fashion and accessories. Our in-house design team designs each piece with care, ensuring that every look empowers you from morning to evening. At Laines London, we prioritize femininity, effortless style, and wearability, conducting regular fit tests and rigorous quality control to ensure that our fashion and footwear embrace you in a comfort. We are proud that Laines London is an all female run brand
Contact info
4.8
Excellent
393 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wonderful company, great product
The quality of the product is great, soft fluffy slippers that are made to last. Absolutely love the ability to customise to what you want!
The customer service was above and beyond - they went out of their way to make sure I had everything I needed for my bridal team to be kitted out, I can't thank them enough.
24 February 2026
Unprompted review
Reply from Laines London
Thank You for your lovely feedback - it is truly appreciated :)
Good communication
Company contacted me regarding out of stock brooches to choose an alternative rather than cancel the order :)
31 January 2026
Reply from Laines London
Thank You for your lovely feedback - it is truly appreciated :)
Reply from Laines London
Thank You for your lovely feedback - it is truly appreciated :)
Very positive experience & I was VERY…
Very positive experience & I was VERY pleased with my purchase.
29 January 2026
Reply from Laines London
Thank You for your lovely feedback - it is truly appreciated :)
Easy to order
Easy to order. Beautiful handbag delivered quickly. Love Laines London. I always get orders quickly and well packaged.
23 January 2026
Reply from Laines London
Thank You for your lovely feedback - it is truly appreciated :)
Excellent products & service.
23 January 2026
Reply from Laines London
Thank You for your lovely feedback - it is truly appreciated :)
Really great slippers!
Really great slippers!
Just what I was looking for and delivered really quickly.
Couldn't fault the service or the quality.
19 January 2026
Reply from Laines London
Thank You for your lovely feedback - it is truly appreciated :)
Reply from Laines London
Thank You for your lovely feedback - it is truly appreciated :)
Fantastic Slippers and Experience
I purchased some unique and amazing slippers from Laines London and the entire transaction was seamless. I was actually surprised how quickly I received them given it was an out of country purchase and I had opted for the emblems to be sewn on. Communication was perfect, I received email update statuses along the way until receipt!
14 January 2026
Reply from Laines London
Thank You for your lovely feedback - it is truly appreciated :)
Excellent
Love my new slippers good quality, feel lovely excellent price as purchased in the sale.
Fast delivery would definitely order again.
Didn’t have to contact them and I like that
12 January 2026
Reply from Laines London
Thank You for your lovely feedback - it is truly appreciated :)
Very narrow fitting which is not…
Very narrow fitting which is not mentioned in the description
11 January 2026
Reply from Laines London
I am sorry to hear the fit of our slippers are not suitable for you - they do however give out after a few wears - please do get in touch and we can help arrange a return should they not be suitable for you.
Wonderful product
5 January 2026
Reply from Laines London
Thank You for your lovely feedback - it is truly appreciated :)
Reply from Laines London
Thank You for your lovely feedback - it is truly appreciated :)
Christmas Slippers
My neighbour directed me to the site as she always buys from you and I was not disappointed the slippers are just lovely and the service was great
27 December 2025
Reply from Laines London
Thank You for your lovely feedback - it is truly appreciated :)
Amazing customer support!
I had an issue with the delivery and, unfortunately, the shipping company couldn’t do anything to help. However, the store’s customer support was absolutely outstanding. They stepped in right away, handled the situation professionally, and made sure everything was resolved.
In the end, I received my products, which are excellent quality, and the whole experience turned into a very positive one thanks to their support. They truly care about their customers and went above and beyond. They’ve definitely gained a customer for life!
27 December 2025
Unprompted review
Reply from Laines London
Thank You for your lovely feedback - it is truly appreciated :)
Gorgeous present
Bought for a present and she loved them. The badges are good quality and lovely. Followed size advice and went one size up.
24 December 2025
Reply from Laines London
Thank You for your lovely feedback - it is truly appreciated :)
Reply from Laines London
Thank You for your lovely feedback - it is truly appreciated :)
Bought a pair of slippers with a…
Bought a pair of slippers with a bulldog broach for a quirky Xmas present for the mrs, she absolutely loved them. Very good quality and true to size. Prompt delivery, even over the Xmas period.
Good experience.
18 December 2025
Reply from Laines London
Thank You for your lovely feedback - it is truly appreciated :)
Super easy and wonderful company
Super easy and wonderful company - excellent customer service. My friend bought me a pair over Christmas for my birthday on the 29th and I loved them so much that I bought a pair for another friend of mine the next day.
19 December 2025
Reply from Laines London
Thank You for your lovely feedback - it is truly appreciated :)
Beautiful slippers was such a pleasure…
Beautiful slippers was such a pleasure to give two pairs for Xmas present to my amazing friends and there reactions were worth it !
I would totally recommend this company as the quality and service is brilliant x
I am going g to treat myself x
18 December 2025
Reply from Laines London
Thank You for your lovely feedback - it is truly appreciated :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.