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Laines London Reviews 

393
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 181 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and beautiful craftsmanship of the products, often highlighting their unique designs and comfortable feel. Many people appreciate the exceptional customer service, noting staff are helpful, professional, and go above and beyond to resolve issues. Reviewers also frequently mention quick delivery, with items arriving promptly and often beautifully packaged. However, some customers also noted issues with delivery times, experiencing delays or a lack of tracking updates for their orders. A few people also reported receiving incomplete orders, with some items missing despite being paid for.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing delight with the quality and... See more

Quality

Consumers find quality to be positive, with many reviewers describing products as well-made, durable, and of... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the quick and prompt delivery... See more

Order

Reviewers highlight positive aspects of order, with many finding the ordering process straightforward and... See more

Customer service

Reviewers mention positive feedback about customer service, with many describing it as excellent, above and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

OMG I love it, particularly the sweary offerings! I wish wish wish they would expand the sandals offering. Or just the objectionable words as brooches, interchangeable with mules/ slippers etc. m... See more

Rated 5 out of 5 stars

Beautiful slippers. I have bought many over the years for myself and for gifts and the quality is always amazing. Everyone always complements them and the fact the broaches can detach if needed allow... See more

Company replied

Rated 5 out of 5 stars

Absolutely first class customer service from Chantelle today, she really went above and beyond when helping me with an exchange. I love everything about this company. The slippers are top quality a... See more

Company replied

Rated 5 out of 5 stars

I ordered 2 pairs of classic slippers for gifts for my 2 best friends. They arrived quickly, beautifully packaged and looking even nicer in real life. Absolutely gorgeous quality slippers and the br... See more

Company replied


Company details

  1. Couture Store
  2. Shoe Store

Written by the company

Welcome to Laines London, where comfort meets luxury in a collection designed for the modern woman. As a British company, we began our journey with exquisite slippers and have since evolved into a full range of couture fashion and accessories. Our in-house design team designs each piece with care, ensuring that every look empowers you from morning to evening. At Laines London, we prioritize femininity, effortless style, and wearability, conducting regular fit tests and rigorous quality control to ensure that our fashion and footwear embrace you in a comfort. We are proud that Laines London is an all female run brand


Contact info

4.8

Excellent

TrustScore 5 out of 5

393 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(393)

164 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

One step beyond

Laines are a beautiful gift with plenty of options for personalisation. They arrive beautifully packaged and in good time.

31 March 2026
Laines London logo

Reply from Laines London

Thank You for your lovely feedback - it is truly appreciated :)

Rated 5 out of 5 stars

Beautiful product

Beautiful product, excellent customer service and very speedy delivery *****

30 March 2026
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Reply from Laines London

Thank You for your lovely feedback - it is truly appreciated :)

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service, beautiful products. Could not be happier would recommend to ANYONE!

31 March 2026
Laines London logo

Reply from Laines London

Thank You for your lovely feedback - it is truly appreciated :)

Rated 5 out of 5 stars

LOVE THIS COMPANY

LOVE THIS COMPANY! I have purchased slippers, slides, hats, necklaces and brooches from them over the years! All of them superb and beautifully made. Always get so many admiring compliments! Highly recommended :)

21 March 2026
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Reply from Laines London

Thank You for your lovely feedback - it is truly appreciated :)

Rated 5 out of 5 stars

Very stylish and speedy delivery

Have bought a few of these slippers and they are always well received as presents. Well made with great designs.

23 March 2026
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Reply from Laines London

Thank You for your lovely feedback - it is truly appreciated :)

Rated 5 out of 5 stars

Gorgeous products fabulous quality

Gorgeous products fabulous quality, unique designs, super comfortable slippers and speedy delivery and the little free gifts are lovely x

22 March 2026
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Reply from Laines London

Thank You for your lovely feedback - it is truly appreciated :)

Rated 5 out of 5 stars

Unique and beautiful shop

If you like things that are beautiful and slightly different Laines London is one of my favourite places to shop especially for my slippers they have various styles colours and really lovely unique designs and such good quality. Make really nice gifts for friends and family.

28 March 2026
Unprompted review
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Reply from Laines London

Thank You for your lovely feedback - it is truly appreciated :)

Rated 4 out of 5 stars

We have found the ordering process to…

We have found the ordering process to be easy, and the items are shipped very quickly.
The only discrepancy is that the two visors were slightly bent because they were packed around the slippers.

22 February 2026
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Reply from Laines London

Thank You for your lovely feedback - it is truly appreciated :) I am sorry to hear about the visors - please do get in touch so we can help resolve this for you

Rated 5 out of 5 stars

Lovely items

Lovely items. Ordered a jumper and sandals, very happy. Thank you ☺️

20 February 2026
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Reply from Laines London

Thank You for your lovely feedback - it is truly appreciated :)

Rated 5 out of 5 stars

Another great purchase

I am very happy with the products I received and hope the recipients will be equalled pleased with their presents.

15 February 2026
Laines London logo

Reply from Laines London

Thank You for your lovely feedback - it is truly appreciated :)

Rated 5 out of 5 stars

I can't tell you how happy I am except…

I can't tell you how happy I am except to say I bough 6 pairs of summer sandals and 6 pairs of slippers.... does that tell you I am in love with Laines of London

18 February 2026
Laines London logo

Reply from Laines London

Thank You for your lovely feedback - it is truly appreciated :)

Rated 5 out of 5 stars

I really enjoyed shopping at Laines of…

I really enjoyed shopping at Laines of London, beautiful quality items and excellent packaging. I really love the sliders and the sweatshirts such nice quality

13 February 2026
Laines London logo

Reply from Laines London

Thank You for your lovely feedback - it is truly appreciated :)

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