Kwik Fit Reviews 

81,873
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 4,718 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the friendly and professional staff members for delivering exceptionally quick, helpful, and courteous assistance during their visits. People genuinely appreciate the convenient mobile fitting options available, which allow essential repairs to be completed smoothly right at home. Many visitors express total satisfaction with the efficient tyre replacements and the overall quality of the service provided daily. However, some customers also noted frustrating delays and occasional problems regarding appointment scheduling and capacity planning at branches. A few reviewers experienced long wait times, poor communication, or unexpected rescheduling concerning their previously booked appointments.

What people talk about most

Service

People report positive experiences with service, highlighting fast and efficient assistance from friendly... See more

Staff

Customers had positive experiences with staff, highlighting that technicians and managers were polite,... See more

Booking process

Clients share ambiguous opinions on booking process, with some consumers reporting it as a simple,... See more

Product

Customers consistently note ambiguous experiences with product, as opinions on tire purchases and fitted... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, reflecting a wide range of differing experiences.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely fantastic service from Kwik Fit ( Clacton on sea) today. Called up when they opened, arranged to drop my car off for a tyre change. Special thanks to John ( hope i got his name correct) wh... See more

Company replied

Rated 5 out of 5 stars

Called into Forfar premises about 16.30 hrs on Fri.11.09.26 with my young grandaughter,the heat shield on her Hyundai had come loose.Your employee did not hesitate put the car on the ramp and replaced... See more

Company replied

Rated 5 out of 5 stars

Have just been (initially to Halfords who ignored me for ten minutes then said they couldn’t help me) then to Kwik fit in Shrewsbury who were better than fantastic. Polite, professional, super quick,... See more

Company replied

Rated 5 out of 5 stars

A review of Kwik Fit Otley, West Yorkshire, which exceeded my already high opinion of this branch. They fitted a tyre, which was competitively priced and did so quickly, but and also fixed a fault wit... See more

Company replied


Company details

  1. Tire Shop
  2. Car Inspection Station
  3. Car Repair and Maintenance
  4. Car Service

About Kwik Fit

Written by the company

Kwik Fit are the leading fast fit and automotive parts replacement specialists in the UK with over 600 Centres in the UK. We specialise in tyres, MOT and servicing, exhausts, batteries, brakes, mobile tyre fitting and fleet vehicle management.
Not sure if your tyres need replacing? Brakes making an odd squeaking noise? Book your free vehicle safety check today.

Book A Free Vehicle Safety Check
Buy Tyres Online
We stock a wide range of tyres for cars, vans and 4x4s to suit your driving needs and budget. We offer exclusive online tyre pricing and appointments are available 7-days-a-week. It's as easy as click and fit!

Buy Tyres at Kwik Fit
Vehicle Servicing To Suit Your Needs
We offer a choice of ways to service your car. Book your Oil & Filter Change, Interim or Full Service online today. Book an MOT test at the same time as your Service and receive an additional saving over the standard individual product price.

Book Your Service
Same Day MOTs Available
With over 500 MOT test centres throughout the UK and many open 7-days-a-week, it's no wonder we're the UK's number 1 MOT tester. Book Same Day MOT today!

Book Your MOT
Mobile Tyre Fitting
Kwik Fit is the UK’s leading mobile fitting service, replacing your tyres has never been easier. Simply order your tyres online and select mobile fitting and we’ll come to you either at home or at work at a time convenient for you.

Tyres Fitted Today
Need your tyres in a hurry? If your tyres are in stock at your selected Kwik Fit centre, choose Express Fitting when you book online and get same day or next day fitting for a small additional fee.

Kwik Fit

Written by the company


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

82K reviews

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4.3

All reviews

(81,873)

4,579 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Told me it would take an hour

Told me it would take an hour. It took 2 hours. Paid for wheel balancing and a wheel alignment “check”. Thought this meant my whees would be running straight but no. Had to pay extra for actual alignment. Slippery, deceitful marketing practices. Poor.

3 September 2026
Unprompted review
Kwik Fit logo

Reply from Kwik Fit

We're very sorry to see this review whilst the check itself is free any adjustments needed would be quoted for so we are sorry that you were unaware of this, if you would like to discuss it with our Customer Care Team, please don't hesitate to reach out by adding the full details here: https://www.kwik-fit.com/contact-us/customer-contact-form Many thanks.

Rated 5 out of 5 stars

The team at Ashby De La Zouch

The team at Ashby De La Zouch, are friendly, helpful and reliable. Thank you very much fellas.

27 August 2026
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Reply from Kwik Fit

You're very welcome. We're so pleased that you found the team friendly, helpful and reliable as this is exactly what we strive to be. If there's ever anything more we can do for you, please don't hesitate to let us know. Many thanks.

Rated 5 out of 5 stars

Excellent communication via SMSand…

Excellent communication via SMSand email. Friendly and efficient fitter. Great job. Well done

27 August 2026
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Reply from Kwik Fit

Friendly and efficient is always what we strive to be so seeing this review has really made our day. Thank you so much for the positive comments and if there's ever anything more we can do for you, please don't hesitate to reach out and let us know. Many thanks.

Rated 5 out of 5 stars

WOW!!!

WOW!!!! Great communication and great service. I couldn't recommend them more highly. A company that does what they say they will do in this day and age is a rare find.

26 August 2026
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Reply from Kwik Fit

Recommendations and reviews like this really do make us smile and it's excellent that we could communicate with you so well. Thank you so much for the positive feedback and if there's ever anything more we can do for you, please don't hesitate to reach out and let us know. Many thanks.

Rated 5 out of 5 stars

I would like to thank Paul at Kwik Fit Bexhill

I would like to thank Paul at Kwik Fit branch Bexhill on Sea today for really helping me out. I unfortunately picked up a screw in my off side tyre. I went straight to Kwik fit and Paul looked at my car straight away. Once up on a ramp he also checked my other tyres and found I had also picked up another screw in my front near side tyre. The service that I received today was so thorough and quick, I would highly recommend using Paul and his team if you would like a professional service. Thankyou!

2 September 2026
Unprompted review
Kwik Fit logo

Reply from Kwik Fit

You're very welcome! It's wonderful that we could really impress you and help you out with your tyres and we will certainly pass on your thanks to Paul and the team. If there's ever anything more we can do for you again, please don't hesitate to reach out and let us know. Many thanks.

Rated 5 out of 5 stars
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Reply from Kwik Fit

What a wonderful review and rating. It's fantastic that we could help you out with our mobile fitting service. If there's ever anything more we can do for you again, please don't hesitate to reach out and let us know. Many thanks.

Rated 5 out of 5 stars

Really good experience

Really good experience. They used a mobile fitter to fit my tyre, and the service was efficient professional and polite.

15 December 2025
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Reply from Kwik Fit

It's wonderful that we could deliver such a polite and professional service and help you out with your tyre! If there's ever anything more we can do for you again, please don't hesitate to let us know. Many thanks.

Rated 5 out of 5 stars

Really great experience

Really great experience

26 August 2026
Kwik Fit logo

Reply from Kwik Fit

We're over the moon to see this fantastic review and we're proud that we could really impress you. If there's ever anything more we can do for you again, please don't hesitate to reach out and let us know. Many thanks.

Rated 5 out of 5 stars

Have just been (initially to Halfords…

Have just been (initially to Halfords who ignored me for ten minutes then said they couldn’t help me) then to Kwik fit in Shrewsbury who were better than fantastic. Polite, professional, super quick, efficient & keen to help. The entire replacement of a punctured tyre was resolved in perhaps 15 minutes. Fantastic. A huge thank you!

2 September 2026
Unprompted review
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Reply from Kwik Fit

You're very welcome! It's fantastic that we could really impress you with the quick and efficient service we delivered and it's great that we could really lend a hand with that puncture. If there's ever anything more we can do for you again, please don't hesitate to reach out and let us know. Many thanks.

Rated 5 out of 5 stars

Speedy Mobile tyre fitting service

Ordering my tyres online after a 3am puncture halted my airport transfer, I was able to get a mobile tyre fitter appointment the following day with the tyres I wanted. The process was easy to book and I received emails and text messages to confirm my booking and an appointment window. I also was notified when my technician was on the way. When Alan turned up he was very professional and friendly, replaced my two rear tyres in a nice timely fashion and got my business back on the road again, Alan was a top notch man and I felt the whole process was excellent. I think it was really good value for money compared to other mobile fitters around. 10/10.

1 September 2026
Unprompted review
Kwik Fit logo

Reply from Kwik Fit

This is great to see! We're really pleased that you found Alan to be so professional and friendly and it's excellent that we could impress you with the price. We are grateful for you sharing this and if there's ever anything more we can do for you, please don't hesitate to reach out and let us know. Many thanks.

Rated 5 out of 5 stars

Sadly caught our tyre whist away on the…

Sadly caught our tyre whist away on the curb and badly split
Jordan was so very helpful from the start and where we thought I should not be dealt with until the following day he forfeited his lunch to fit is and make the car safe to drive would thoroughly recommend this Newquay branch and greatly efficient and helpful

2 September 2026
Unprompted review
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Reply from Kwik Fit

This is great to see and we know that Jordan will appreciate the fantastic comments about how efficient and helpful you found him to be. If there's ever anything more we can do for you, please don't hesitate to reach out and let us know. Many thanks.

Rated 5 out of 5 stars

I went to Kwik Fit at Shirley on Monday…

I went to Kwik Fit at Shirley on Monday because I had a problem with the inflation of the front tyre on the driver's side. Josh immediately and efficiently sorted out the tyre and checked all the other tyres and reset the warning light.
Thank you very much Joshf

31 August 2026
Unprompted review
Kwik Fit logo

Reply from Kwik Fit

Josh and the team will be so happy to see this and it's great that we could get that sorted for you immediately. We are grateful for you taking the time to share this and if we can ever do more for you again in the future, please don't hesitate to reach out and let us know. Many thanks.

Rated 5 out of 5 stars

Came out the same day I booked them

Came out the same day I booked them. Friendly service and quickly done

26 August 2026
Kwik Fit logo

Reply from Kwik Fit

Quick and friendly is always what we strive to be so seeing this has really made our day. We really appreciate you taking the time to share this and if there's ever anything more we can do for you, please don't hesitate to reach out and let us know. Many thanks.

Rated 5 out of 5 stars

Easy to book

Easy to book. Really good service. No hassle, straight forward service.

24 August 2026
Kwik Fit logo

Reply from Kwik Fit

This is exactly what we love to see and we're very happy that you found booking to be so easy and the service so straightforward. We are grateful for you taking the time to share this and if we can ever do more for you again, please don't hesitate to reach out and let us know. Many thanks,

Rated 5 out of 5 stars

Mobile fitter was helpful and…

Mobile fitter was helpful and knowledgeable.
Friendly and efficient job.

31 July 2026
Kwik Fit logo

Reply from Kwik Fit

We're so pleased that we could impress you with the helpful and knowledgeable service that we deliver and it's great that you found us to be so friendly and efficient. We really appreciate you taking the time to share this and if we can ever do anything more for you, please don't hesitate to reach out and let us know. Many thanks.

Rated 1 out of 5 stars

BROKEN WHEEL NUT KEY

BMW ... took my car in to have a new tyre fitted, when I picked it up, they had sheared the wheel locking nut key. I am now left with 3 locking nut wheels on the car which I cannot take off as I have no key. They said we could contact BMW to get a new locking nut key.. which i dont think is correct after they damaged the key.. why should I have to pay for a new key after they broke it! This is kwik fits fault because they did not seat the key into the locking nut correctly before using the impact gun and top of all that they charged us £9.30 for a bolt which they broke!!!!
.

1 September 2026
Unprompted review
Kwik Fit logo

Reply from Kwik Fit

This is really disappointing to see and as you can imagine it's something that we'd really like to look into. Could we ask you to provide the full details here: https://www.kwik-fit.com/contact-us/customer-contact-form please? This will go through to our Customer Care Team who will take a look into this for you and can contact you about it from there. Many thanks.

Rated 5 out of 5 stars

everything from booking to replacing…

everything from booking to replacing Tyres all good no issues

24 August 2026
Kwik Fit logo

Reply from Kwik Fit

We're so pleased to see this and it's wonderful that we could help you out with your tyres. We are grateful for you taking the time to share this and should you ever need any further assistance from us, please don't hesitate to reach out and let us know

Rated 5 out of 5 stars

Exellent service from the mobile fiyter

Exellent service from the mobile fitter

24 August 2026
Kwik Fit logo

Reply from Kwik Fit

We're so pleased to see that you received such an excellent service and we truly appreciate you taking the time to share this. If there's ever anything more we can do for you again, please don't hesitate to reach out and let us know. Many thanks.

Rated 1 out of 5 stars

Awful online customer service from…

Awful online customer service from “Elliot” either doesn’t have a clue or was just trying to be complicated, either way has lost a customer

1 September 2026
Unprompted review
Kwik Fit logo

Reply from Kwik Fit

This is really disappointing to see and as you can imagine it's something that we'd really like to look into, could we ask you to provide the full details here: https://www.kwik-fit.com/contact-us/customer-contact-form this will go through to our customer Care Team who will look into it and can contact you about it from there. Many thanks,

Rated 5 out of 5 stars

I received great service from Mark and…

I received great service from Mark and Jake at Kwikfit’s East Grinstead branch . Friendly, efficient and they thoroughly checked my car and explained what needed doing. Highly recommend

29 August 2026
Unprompted review
Kwik Fit logo

Reply from Kwik Fit

Recommendations and reviews like this are always great to see and we know that Mark and Jake will be over the moon to have received such positive comments. We're glad that we could explain everything to you so well and if there's ever anything more we can do for you again, please don't hesitate to reach out and let us know. Many thanks,

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