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Kutchenhaus Reviews 

2,564
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 288 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff and professional designers who provide great ideas and guide them smoothly through the entire process. People also emphasize the exceptional quality of the cabinetry and the meticulous, tidy work performed by the skilled installation teams. Consumers often mention how wonderful it is to work with a team that listens carefully and ensures everything looks stunning. Some reviewers were not happy with the customer service, noting persistent communication delays, missing parts, and a lack of support for aftercare. A few other people also felt that incorrect measurements and unresolved problems during installation caused significant stress and disappointment.

What people talk about most

Staff

Clients share positive opinions on staff, noting that the team is consistently friendly, helpful, and... See more

Product

Customers consistently note positive experiences with product, highlighting the excellent quality of the... See more

Service

Customers had positive experiences with service, reporting that the entire team was friendly, helpful, and... See more

Quality

Consumers find quality to be positive, frequently describing the products and fitting as exceptional and... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that staff members are extremely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Neil was extremely patient and helpful, as our plans changed, when the building work progressed. Him being in the showroom in Frome, made everything very easy. His design was practical but... See more

Company replied

Rated 5 out of 5 stars

We were lucky enough to have an appointment with Ryan Phillips from the Swansea branch and he has been amazing from the outset. He helped us with great ideas, suggesting things we hadn't considered, a... See more

Company replied

Rated 5 out of 5 stars

We have had a great experience throughout the whole process of installing a new kitchen with the amazing team at Kutchenhaus Henley. We love everything about our new kitchen, including the quality and... See more

Company replied

Rated 5 out of 5 stars

Kutchenhaus Petersfield have been amazing. Mush helped us create the perfect design and spent as long as we needed over 2 or 3 sessions to fix every detail. We had a day by day schedule/timeline which... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Kitchen Furniture Store

Written by the company

Your kitchen can be a multi-functional space where good times and great things happen. Get togethers, celebrations, memorable meals – all the things that make a Kutchenhaus kitchen… The German Kitchen. Visit one of our over 100 kitchen showrooms nationwide.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 81% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(2,564)

270 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Satisfied Customer

We recently had our new kitchen designed and installed by Kutchenhaus, and we honestly couldn't be happier with the result.

From the very beginning, the planning and design process was excellent, and everything was carefully thought through. Our account manager Iain was fantastic throughout, always attentive and happy to help. He even visited our home on several occasions during the installation to make sure everything was going smoothly and that we were completely satisfied.

The quality of the kitchen is outstanding, and the after-sales service has been just as impressive. It's clear that they genuinely care about their customers, even after the installation is complete.

We would have no hesitation whatsoever in recommending Kutchenhaus to anyone looking for a new kitchen. Thank you to the whole team for delivering such a fantastic experience.

9 July 2026
Unprompted review
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Reply from Kutchenhaus

Thank you so much for your lovely review. Reading feedback like this really does make our day!
It was a real pleasure working with you, and we're so pleased to hear how happy you are with your new kitchen. I'll be sure to pass your comments on to Iain.
We know having a new kitchen installed can be a big project, so it's great to hear that you felt looked after from the first design meeting right through to the finishing touches.
Wishing you all the very best, and if you ever need anything in the future, we're always here to help.
Kutchenhaus Chichester Team

Rated 5 out of 5 stars

From our first visit to Kutchenhaus…

From our first visit to Kutchenhaus Henley we knew Tyrone and Michelle were the right people to be working with on our project. Very knowledgeable. Great ideas for a few problematic areas we have. We felt that nothing was too much trouble and Tyrone actually relished a challenge in a very calm manner. I cannot recommend them enough. We absolutely love everything about our new kitchen and would highly recommend Kutchenhaus for their quality of cabinetry and Tyrone and Michelle for their hard work.

5 January 2026
Unprompted review
Rated 5 out of 5 stars

Japandi Kitchen

Scott Curran at Kutchenhaus has been outstanding throughout the process from initial sketch design to installation. His attention to detail was superb and nothing was unachievable even with fussy customers with a tendency to change their minds! His knowledge of the products available and his experience with hands on installation was invaluable. Any issues in installation have been quickly resolved and the quality of the kitchen units and appliances is fantastic. We wouldn't hesitate to recommend them in future. Thank you for all your time and help.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Brett and Brian were superb throughout…

Brett and Brian were superb throughout our new kitchen experience right from the start, from honest advice and money saving options developing into the kitchen I've always dreamed of, Brian fitted our kitchen to a high standard and we would absolutely highly recommend Kutchen Haus - thanks lads :)

2 July 2025
Unprompted review
Rated 5 out of 5 stars

Kutchenhaus Chichester

Kutchenhaus Chichester. We couldn't be happier with our new dream kitchen! From the outset, the team listened and assisted with our design ideas, offering expert advice and helping in creating a final design that perfectly suited our home and lifestyle. The kitchen is beautifully made, using high-quality materials that give it a premium look and feel.

In addition, the communication from the team was excellent throughout, nothing ever feeling as if it was too much trouble.

Thank you to Steve, Pip, Nina and the whole team for their attention and support throughout the whole process.

1 May 2026
Unprompted review
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Reply from Kutchenhaus

Thank you so much for your fantastic feedback, we truly appreciate it!

It means a lot to the whole team to hear how happy you are with your new kitchen. It was a real pleasure working with you to bring your ideas to life, and we're delighted that the final design is such a perfect fit for your home and lifestyle.

We hope that you enjoy your new kitchen for many years to come.

Kutchenhaus Chichester Team

Rated 5 out of 5 stars

We are absolutely delighted with our…

We are absolutely delighted with our Kutchenhaus kitchen. Purchased from Kutchenhaus Stockport. From the initial design through to the finished installation, the whole experience has been excellent, and the quality of the kitchen has exceeded our expectations.

The appliances have been fantastic. We chose the Caple self-cleaning ovens, the combination microwave oven, the built-in coffee machine, the wine cooler, and the Caple hot tap, and every one of them has been a great addition to our home. The ovens cook beautifully and the self-cleaning function is a real time-saver. The combination microwave is incredibly versatile, the coffee machine makes excellent coffee every day, the wine cooler is stylish and keeps everything at the perfect temperature, and the hot tap has become something we use constantly – we honestly wouldn’t want to be without it now.

A special mention has to go to Kevin, our kitchen fitter. His workmanship was exceptional, with incredible attention to detail, and he clearly takes great pride in his work. He was reliable, professional, tidy, and nothing was too much trouble. It’s rare to find someone so dedicated to getting every detail just right.

A year on, we can honestly say we are just as thrilled with our kitchen as we were on the day it was finished. It still looks stunning, functions perfectly, and has become the heart of our home. We wouldn’t hesitate to recommend Kutchenhaus to anyone looking for a high-quality kitchen with excellent products and first-class installation. Thank you to everyone involved! ⭐⭐⭐⭐⭐️⭐️⭐️⭐️⭐️

31 July 2025
Unprompted review
Rated 5 out of 5 stars

Navy kitchen from Kutchenhaus

We purchased our Kitchen from Rob in the Stockport showroom.
Arrived with some decent design ideas, and Rob just brought the whole kitchen design and fitting to life.
Due to the new build, we had the usual fitting obstacles for them to tackle.
Absolutely zero problem for Rob and the team, nothing too much for them to manage, working closely with us to get the result we desired.
Absolutely delighted with the results!
Excellent products, with Perfect service, (a great Team of Rob, Dave and Rebekah)
I`d highly recommend going to KutchenHaus - Stockport...
Emma and Chris (Marple, Stockport)

25 June 2025
Unprompted review
Rated 5 out of 5 stars

Dreams do come true

After being recommended to Brett and the Kutchenhaus team by my cousin who had used them a couple of years previously and having been massively impressed by the quality and the look of his kitchen i decided to get in contact with Brett. I sent him over the architect plans as it was a full renovation with walls being knocked down.I went to the Nottingham showroom where I was shown around the vast products that were on offer. After deciding what I wanted Brett got to designing my kitchen and at his Mansfield showroom he showed me the visuals on screen and walked me through the entire plan. There was then communication between my builders at every step which made life much easier and less stressful on myself and Brett kept in constant contact about delivery times and any adjustments. The kitchen is an absolute dream. Scott who Brett booked for me to install the kitchen was absolutely brilliant and I cant speak highly enough of him also.
Waited 18 years from when I first moved in to get to this i am just glad that I found Brett and Kutchenhaus to make it a reality. Thank you for everything.

24 June 2026
Unprompted review
Rated 5 out of 5 stars

Customer Service at Kutchenhaus RainhamMy wife and I had a fantastic…

My wife and I had a fantastic experience working with Phil at Kutchenhaus Rainham. He spent a significant amount of time with us, showed incredible patience, and came up with brilliant design ideas for our kitchen layout.
Ultimately, we didn't purchase our kitchen here simply because we were looking for a very specific material and colour combination that wasn't available in their range. However, the customer service and design expertise we received were absolutely top-notch.
If you are looking for a knowledgeable, creative, and highly professional kitchen planner, we highly recommend giving them a visit!

1 June 2026
Unprompted review
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Reply from Kutchenhaus

Hi Marie Rose & Hamid.
It has been a pleasure to help you with project and we wish you all the best with the works that you are doing. I'm sure it will be amazing once completed.
Regards

Phil & The Kutchenhaus Rainham Team

Rated 5 out of 5 stars

Kutchenhaus - Romsey

Erin at Romsey Kutchenhaus did a fantastic job helping us design our new kitchen/dining room. We are delighted with the quality and the additional storage it provides. The design changes have really opened up the space giving it an airy and light feel.

22 June 2026
Unprompted review
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Reply from Kutchenhaus

Thank you so much for your wonderful review! We're delighted to hear how pleased you are with your new kitchen and dining space. Erin will be thrilled to know that her design has helped create a brighter, more open room while maximising your storage. It was a pleasure working with you, and we hope you enjoy your beautiful new kitchen for many years to come. Thank you for choosing Kutchenhaus Romsey!

Rated 5 out of 5 stars

Kutchenhaus Swansea Showroom

I recently had a new kitchen with the kutchenhaus Swansea team, they were very welcoming and helpful. A very friendly bunch of people. I was lucky enough to have Ryan as kitchen designer, he is very talented and really looked at what I wanted and needed in a kitchen. Sarwar has been great at ensuring the kitchen was installed to the highest standard. They recommended Luke as a kitchen fitter, who is very good at his job, he went above and beyond to ensure everything was as I wanted it. I am very impressed with the quality of my new kitchen

I would highly recommend this company and the Swansea team.

23 June 2026
Unprompted review
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Reply from Kutchenhaus

Dear Faye,

Thank you so much for your lovely review. We’re delighted to hear you had such a great experience with the Kutchenhaus Swansea team. It’s fantastic that Ryan’s design, Sarwar’s support, and Luke’s fitting all came together to create a kitchen you’re so happy with. We really appreciate your recommendation and are thrilled you’re enjoying the quality of your new kitchen. Thank you once again for choosing us!

Best wishes,
Kh Swansea team

Rated 1 out of 5 stars

Kutchenhaus Mansfield - dreadful experience

Received plans for what we hoped would be an ideal kitchen in early 2025. On checking we pointed out safety issues with the kitchen door opening onto the oven doors. Was confidently assured by the franchise manager/designer and fitter that they had a solution to it by fitting restrainers to the kitchen door. Work started April 2025. Restrainers finally fitted December 2025 and have made the situation worse as the doors now spring back. Many other design faults include combination oven at wrong height causing hazard taking hot pans out to the extent that we just do not use it. Response from Kutchenhaus was that it works at that height in his kitchen for him!!!Have had independent surveyor in who immediately commented that the kitchen was ‘not fit for purpose’ and highlighted problems as being ‘unsafe’ ‘hazardous’ etc. Response from Kutchenhaus was that we had signed it off and therefore no contract had been broken, despite us never seeing a contract. Communication was appalling - we would have to chase every time, and wait prolonged periods of time for responses. Promises made were never kept. Yes, eventually we agreed to a slight rearrangement of ovens but after 10 weeks heard nothing about how that was going to materialise. My advice, if still considering this franchise - check, check, and document everything!!! Has caused so much stress so would not even consider having Kutchenhaus back in my house to even attempt a remedy - which will be to start all over again when we can afford it!!! Until then banning all visitors from the kitchen when cooking.

23 December 2025
Unprompted review
Rated 5 out of 5 stars

Amazing company

Amazing company, fabulous, quality products and wonderful staff. They knew exactly what we wanted and guided us through the design and also helped with the installation (we employed our own fitter but they were on hand at a moments notice to help out with direction etc). Excellent aftercare and customer service. Second to none. Highly recommend this family business.

22 June 2026
Unprompted review
Rated 5 out of 5 stars

Kutchenhaus Kitchens

We are delighted with our new kitchen. Upon entering the showroom the whole Team were polite and professional in showing us kitchens and running us through the procedure. We were kept informed and up to date with everything and nothing was too much trouble. The fitters were excellent and we were made to feel very confident with our decision. The quality of the kitchen is exceptional and we would highly recommend them in future.

20 April 2026
Unprompted review
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Reply from Kutchenhaus

Thank you so much for your wonderful review. We are absolutely delighted to hear how pleased you are with your new kitchen from Kutchenhaus Petersfield.

It was a genuine pleasure to work with you throughout the project, and we are thrilled that our professionalism, patience, and support helped create such a positive experience.

We are passionate about delivering not only exceptional kitchens, but also a seamless and enjoyable journey from concept to completion.

I particularly loved the design Mushtak created for you. Combined with the stunning views of your beautiful garden, it has resulted in a truly special space that is both elegant and inviting.

Thank you once again for placing your trust in Kutchenhaus Petersfield and for supporting our business. Your kind words mean a great deal to us and are greatly appreciated by the entire team.

We wish you many years of enjoyment, memorable gatherings, and happy moments in your beautiful new kitchen.

Warm regards,
John, Mushtak and Issy
Kutchenhaus Petersfield

Rated 5 out of 5 stars

Beautiful kitchen!!

​We had a great experience with Kutchenhaus in Bury. Dealing with Sandor and our kitchen designer, Ben, was an absolute pleasure from the get-go. They brought so much expertise to the table and worked closely with us to plan and execute a perfect kitchen/diner layout. The team was incredibly patient with us as we finalized our choices throughout the whole process. We are over the moon with the final result, glad we chose them, and would definitely recommend them to anyone looking for a premium kitchen.

13 June 2026
Rated 5 out of 5 stars

Highly positive experience

We had a positive experience from start to finish with Kutchenhaus. Harry from the Canterbury store was warm, easy to work with, generous with his time and positive energy. He listened to what we liked/didn't like, was happy to make tweaks to the design based on our feedback and was available when we had questions during the process. We liked being able to go into the show room to see the finishes of the cabinets, work surfaces and breakfast bar, as well as to be able to see various kitchens already built there - so we could see what we liked. Highly skilled kitchen fitter put it all together and we're very happy with the finished result. We'd highly recommend Kutchenhaus for the quality of the product and for their friendly, professional and skilled team of staff.

19 June 2026
Unprompted review
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Reply from Kutchenhaus

Hi Emma

Thank you for your kind words, it was a great pleasure to provide you with such a beautiful kitchen. Richard was very happy with the results and sang your builders praises too. We expect you to enjoy many years of enjoyment in this new space but if there is anything you need, even if it is just to pop in for a coffee when you are next over our way then you are very welcome.

Best Regards

The Canterbury Kutchenhaus team
Rod, Harry, San & Richard.

Rated 5 out of 5 stars

Good Kutchenhaus experience

We bought our kitchen and laundry room from Kutchenhaus Stockport and had excellent service and advice
The Stockport team were excellent to work with and nothing was ever a problem we would absolutely recommend

19 September 2025
Unprompted review
Rated 5 out of 5 stars

Kitchen Installation m

From day one of the kitchen being designed and then installed the work carried was to a very high standardery We would recommend to any one in the process of looking to have a kitchen installed

5 May 2026
Unprompted review
Rated 5 out of 5 stars

From our first interaction to our last…

From our first interaction to our last Alan from the Hythe branch was great. He really listened to what we wanted and made some suggestions that really worked for us.
The product itself is great and our fitter said that it was the best quality he'd ever fitted.
Whilst there was some damaged products delivered (not the fault of the supplier) this was swiftly dealt with and the finished product couldn't be better.
I would have no hesitation in recommending Kutchenhaus Hythe

17 October 2025
Unprompted review
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Reply from Kutchenhaus

Thank you so much for your wonderful review and for recommending Kutchenhaus Hythe.

We're delighted to hear that Alan provided such a positive experience from start to finish. Taking the time to listen to our customers' needs and creating designs that work perfectly for their lifestyle is something we pride ourselves on, so it's fantastic to know that Alan's advice and expertise helped bring your vision to life.

We're also thrilled to hear your fitter was impressed with the quality of the kitchen. Whilst we're sorry that some items arrived damaged, we're pleased that the issue was resolved quickly and efficiently, allowing the project to be completed to the high standard you expected.

Thank you again for choosing Kutchenhaus Hythe. It has been a pleasure working with you, and we hope you enjoy your beautiful new kitchen for many years to come.

Kind regards,
The Kutchenhaus Hythe Team

Rated 5 out of 5 stars

Excellent service from swansea branch

We were lucky enough to have an appointment with Ryan Phillips from the Swansea branch and he has been amazing from the outset. He helped us with great ideas, suggesting things we hadn't considered, and he was really enthusiastic and friendly to deal with. We never felt under pressure and he met with us multiple times to put our minds at ease. He communicated with us throughout the process and helped with all questions we had. We're so pleased with our kitchen which has recently been fitted and can't wait to start using it!

17 June 2026
Unprompted review
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Reply from Kutchenhaus

Dear Lisa,

Thank you for your fantastic feedback.
We’re thrilled to hear that Ryan supported you so well throughout the process and that you’re happy with the finished kitchen.
We truly appreciate your kind words. Wishing you many happy years in your new kitchen!

Best regards,
Kh Swansea team

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