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Kutchenhaus Reviews 

2,564
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 288 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff and professional designers who provide great ideas and guide them smoothly through the entire process. People also emphasize the exceptional quality of the cabinetry and the meticulous, tidy work performed by the skilled installation teams. Consumers often mention how wonderful it is to work with a team that listens carefully and ensures everything looks stunning. Some reviewers were not happy with the customer service, noting persistent communication delays, missing parts, and a lack of support for aftercare. A few other people also felt that incorrect measurements and unresolved problems during installation caused significant stress and disappointment.

What people talk about most

Staff

Clients share positive opinions on staff, noting that the team is consistently friendly, helpful, and... See more

Product

Customers consistently note positive experiences with product, highlighting the excellent quality of the... See more

Service

Customers had positive experiences with service, reporting that the entire team was friendly, helpful, and... See more

Quality

Consumers find quality to be positive, frequently describing the products and fitting as exceptional and... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that staff members are extremely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Neil was extremely patient and helpful, as our plans changed, when the building work progressed. Him being in the showroom in Frome, made everything very easy. His design was practical but... See more

Company replied

Rated 5 out of 5 stars

We were lucky enough to have an appointment with Ryan Phillips from the Swansea branch and he has been amazing from the outset. He helped us with great ideas, suggesting things we hadn't considered, a... See more

Company replied

Rated 5 out of 5 stars

We have had a great experience throughout the whole process of installing a new kitchen with the amazing team at Kutchenhaus Henley. We love everything about our new kitchen, including the quality and... See more

Company replied

Rated 5 out of 5 stars

Kutchenhaus Petersfield have been amazing. Mush helped us create the perfect design and spent as long as we needed over 2 or 3 sessions to fix every detail. We had a day by day schedule/timeline which... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Kitchen Furniture Store

Written by the company

Your kitchen can be a multi-functional space where good times and great things happen. Get togethers, celebrations, memorable meals – all the things that make a Kutchenhaus kitchen… The German Kitchen. Visit one of our over 100 kitchen showrooms nationwide.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 81% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(2,564)

270 reviews in the last 12 months

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Rated 5 out of 5 stars

Our dream kitchen

We are extremely pleased with the service provided by Kutchenhaus Swansea, from our very first visit right through to final sign-off last week. Throughout the entire process, nothing was ever too much trouble. The team were consistently professional, responsive, and attentive to detail, making the experience smooth and enjoyable from start to finish. Ryan demonstrated a real strength in design, with an excellent eye for detail and proportion. He helped us work closely with our architect to ensure the space was both highly functional and visually refined, making the most of every opportunity within the room. The finished kitchen, utility and family room is exactly what we had hoped for – practical, elegant, and perfectly suited to our needs. We also worked with Egle via email throughout the project, who kept us consistently informed and ensured clear communication at every stage. Her updates were timely and helpful, contributing to a very well-managed process overall. We are delighted with the end result and would not hesitate to recommend Ryan and the team at Kutchenhaus Swansea to others seeking a high level of service and design expertise.

16 June 2026
Unprompted review
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Reply from Kutchenhaus

Dear Kristian,

Thank you for taking the time to share such thoughtful feedback.
We’re thrilled that the team, and especially Ryan and Egle, were able to support you throughout the project and deliver a space you’re truly happy with.
We really appreciate your recommendation.
Wishing you lots of joy in your new kitchen, utility and family room!

Kind regards,
Kh Swansea team

_

Rated 5 out of 5 stars

We recently had our kitchen completed…

We recently had our kitchen completed by Kuchenhause Bury, and we couldn’t be happier with the result. From the initial design consultation through to the final installation, the team was professional, knowledgeable, and attentive to every detail. The quality of the kitchen is excellent, and the workmanship was outstanding throughout.

The whole process was smooth and well-managed, with great communication at every stage. The team went above and beyond to ensure everything was finished to a high standard, and the end result has exceeded our expectations.

13 June 2026
Unprompted review
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Reply from Kutchenhaus

Thank you so much for your wonderful 5-star review! We truly appreciate you taking the time to share your experience. We will be sure to pass your kind words on to the team—they'll be delighted to know they helped make your experience such a positive one. Thank you for choosing Kutchenhaus for your kitchen. We hope you enjoy it for many years to come!

Rated 5 out of 5 stars

We are absolutely thrilled with our new…

We are absolutely thrilled with our new kitchen from Kutchenhaus Luton! The team was incredibly helpful and patient during the design stage, making sure every little detail was perfect. Paul, the fitter was fantastic, carrying out the installation to the highest standard, and the quality of the German kitchen itself is brilliant. Highly recommended!

12 April 2026
Unprompted review
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Reply from Kutchenhaus

Thank you so much for your wonderful 5-star review! We truly appreciate you taking the time to share your experience. We will be sure to pass your kind words on to the team—they'll be delighted to know they helped make your experience such a positive one. Thank you for choosing Kutchenhaus for your kitchen. We hope you enjoy it for many years to come!

Rated 5 out of 5 stars

Kitchenhaus Guildford provide an…

Kitchenhaus Guildford provide an outstanding service . Anita Ianko expertise in her knowledge of the kitchen , the products is really outstanding . Everything was completed on time and all the products arrived from Germany extremely well packed and intact .Delivering the worktop and installing it was no mean feat with 6 people lifting . I was impressed that all these details had been thought through and it went so smoothly
Anita was on hand to explain things to our builder and even managed to calm a very demanding electrician down
We have now got a completely stunning kitchen and will be submitting photos once the decorating is complete . I loved the unusual colour scheme and Kitchenhaus is a mark above the rest as the kitchen has individuality and is far more unusual creating the wow factor instead of alot of the standard look of alot of kitchens . Every detail down to the magnetic appliance for the cooker plate was explained and demonstrated by Anita . Kitchenhaus Guildford have been very helpful every step of the way and I wouldn't hesititate to recommend them . You are certainly in a safe pair of hands . Anita is a warm person ,a true professional with lots of knowledge in her field . Lesley Blackburn Cranleigh

13 June 2026
Unprompted review
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Reply from Kutchenhaus

Thank you so much, Lesley, for your wonderful review. It was an absolute pleasure working with you on your project, and we're delighted that you're so pleased with your new kitchen.

We loved helping bring your vision to life and creating something a little different and full of character. Thank you for trusting us throughout the process and for your kind words about our service and attention to detail. We can't wait to see the finished photographs once the decorating is complete!

Wishing you many happy years in your beautiful new kitchen.

Warm regards,
Anita & Richard

Rated 5 out of 5 stars

Recently had a kitchen fitted by Kutchenhaus Taunton

We recently had a kitchen fitted by this company and are highly pleased with it. Graham the designer helped us with various aspects of the kitchen and guided us with ideas. The fitters led by Mick and Luigi went above and beyond in removing the old kitchen and installing this one. Nothing was too much trouble for them and Mick organised all the other ancillary work (lighting, gas fitters and removal of old kitchen). We were very well looked after, and they all arrived very punctually every day, and kept the area as clean and tidy as possible. We had a few minor issues, but these were rectified quickly without a problem, and to us it said more about the company responding to issues which gave us confidence in the business. We are very happy with the quality of the kitchen, and it gives our house a very nice modern feel. I would definitely recommend this company and would use them again, if we ever need to replace it. Great product, great customer support, and great fitters.

29 May 2026
Unprompted review
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Reply from Kutchenhaus

Thank you John & Liz for your lovely review. Your new kitchen looks fabulous and it's great to know that you're both so pleased with everything.

Best wishes from Graham and the Taunton team.

Rated 5 out of 5 stars

We recently had our kitchen renovated…

We recently had our kitchen renovated and couldn't be happier with the result.

From the very beginning, Elliot did an amazing job designing the kitchen. He took the time to understand exactly what we wanted and created a personalised design that perfectly suited our needs, style, and space. His attention to detail and creative ideas made the whole process smooth and enjoyable.

The installation was carried out by James, who is a true perfectionist. His workmanship was exceptional, and he took great pride in every aspect of the installation. The attention to detail, precision, and quality of finish were outstanding. Nothing was too much trouble, and he ensured everything was completed to the highest standard.

A special thank you to Patrick for organising the schedule so efficiently and keeping everything running smoothly throughout the project. His coordination helped make the entire renovation process stress-free.

We would also like to thank Josh for the professional photography. The photos beautifully captured the finished kitchen and highlighted all the details that make the space so special.

The entire experience exceeded our expectations, and the finished kitchen looks fantastic. We would highly recommend the whole team to anyone looking for a high-quality kitchen renovation. Thank you all for your hard work and dedication.

20 April 2026
Unprompted review
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Reply from Kutchenhaus

Dear Elyse, Thank you for your kind words. In order to pass your review to the correct showroom, would you be able to update your review with the showroom you dealt with. Kind Regards
Susan

Rated 5 out of 5 stars

Great friendly service from Kutchenhaus…

Great friendly service from Kutchenhaus Henley. Kitchen is high quality and thoroughly recommend Tyrone and his team!

30 May 2026
Unprompted review
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Reply from Kutchenhaus

Thankyou so much for your kind words and fantastic 5* Review!
We are delighted to hear you had such a positive experience with our team and that you’re happy with your new kitchen.
We’ll be sure to pass on your kind feedback to Tyrone and the team- it will mean a lot to them.
We really appreciate your recommendation and support!

The KutchenHaus Henley Team

Rated 1 out of 5 stars

Kutchenhaus WIRRAL

Kutchenhaus Wirral
Very disappointed with Kutchenhaus. A serious issue with my Bora hob is causing damp in my kitchen, yet no resolution has been offered.

Even worse, emails – including a formal complaint – have been ignored. Customer service has been extremely poor.

What should have been a great experience has turned into ongoing stress. I’ve now had to escalate to small claims.

Would not recommend based on aftercare alone.

10 June 2026
Unprompted review
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Reply from Kutchenhaus

Thanks for taking the time to leave a review.

We are sorry that you are experiencing problems with your hob.
We have contacted the Wirral Franchise with your feedback and comments and are awaiting a response. We will reach out as soon as we have a update.

Kind regards,

Central Operations.

Rated 5 out of 5 stars

Kutchenhaus Petersfield

We couldn't be happier with our new kitchen.

From the first design appointment, Mushtak really listened to what we were looking for — and then pushed us in a slightly different direction that turned out to be exactly right. The finished design is better than what we thought we wanted, which says a lot about his skill and experience.

The fitting team, Richard and Charlie, were excellent throughout. Professional, tidy, and the quality of their work shows in the finished result.

Overall, a really positive experience from start to finish. The kitchen looks superb and we'd have no hesitation recommending Kutchenhaus Petersfield to anyone considering a new kitchen.

21 May 2026
Unprompted review
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Reply from Kutchenhaus

Hi Paul,

Thank you for such a wonderful review, and for noting the attention to detail in the installation of your kitchen.

Mushtak works hard to ensure the client has a smooth journey and offers the best advice and guidance for their project.

It's been an absolute pleasure looking after you, and we all hope you have many years of enjoyment using your new Kitchen.
I'll be sure to pass on your thanks to Richard and Charlie, your installers.

We truly appreciate your feedback and look forward to helping you—or anyone you recommend—create another beautiful space in the future.

Next time you're passing, please pop in and say hello.

Kutchenhaus Petersfield team

Rated 5 out of 5 stars

Thrilled with our new kitchen from…

Thrilled with our new kitchen from Kutchenhaus, Wokingham. Lots of advice and support from Barry incorporating my ideas to end up with a kitchen that totally suited our needs.
Vernon and his team of skilled tradespeople completed the building works to a very high standard and Louie the kitchen fitter was professional and paid attention to the small details to ensure the quality and finish of the kitchen.

7 June 2026
Unprompted review
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Reply from Kutchenhaus

Thank you so much for your wonderful review.

We are delighted to hear that you are thrilled with your new kitchen and that the finished design perfectly suits your needs. It's fantastic to know that you felt supported throughout the process and that your ideas were incorporated to create the ideal space for your home.

We will be sure to pass on your kind words to Vernon, his team, and Louie. They take great pride in delivering high-quality workmanship and exceptional attention to detail, so your feedback will mean a great deal to them.

Thank you for choosing Kutchenhaus Wokingham. We hope you enjoy your beautiful new kitchen for many years to come.

Best wishes,

The Kutchenhaus Wokingham Team

Rated 5 out of 5 stars

Kitchenhaus MK a great experience

Kitchenhaus Milton Keynes - a truly outstanding experience!
From consultation to installation – they have been nothing short of amazing. The quality & craftsmanship of the kitchen, worktop & appliances are superb, it's completely transformed our kitchen into a warm and inviting space & made it a joy to spend time in.

What really made this experience stand out, though, was the team. They made the whole process smooth and enjoyable, and were always on hand to answer questions, offer advice, and go the extra mile to make sure everything was just right.

You don't often find a company that offers both quality products and outstanding customer care - they make other, bigger name kitchen specialists look very amateur by comparison. This has been one of the most best purchases we’ve ever made, and so glad we used Kitchenhaus, we can’t thank the team enough. Highly, highly, highly recommended!

3 June 2026
Unprompted review
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Reply from Kutchenhaus

Thank you so much, Robert, for your wonderful review and kind words. It was a pleasure working with you, and we're delighted that you're so pleased with your new kitchen. We take great pride in delivering both quality products and exceptional customer service, so your feedback means a great deal to the whole team. Thank you for placing your trust in us, and we wish you many happy years enjoying your new space.

Kind regards,

Jazeer, Farhana & the Kutchenhaus Milton Keynes Team

Rated 5 out of 5 stars

Great experience from start to finish…

Great experience from start to finish with all the team at Kutchenhaus Romsey. Erin did a fantastic job and we are very pleased with our new kitchen.

1 March 2026
Unprompted review
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Reply from Kutchenhaus

Hi Ben
Thank you so much for your lovely review!
We're thrilled to hear you had a great experience from start to finish with our team in Romsey.

Erin will be especially pleased to hear your kind words she’ll be delighted that you’re so happy with your new kitchen. We hope you enjoy it for many years to come!

Thank you again for choosing us.

Rated 5 out of 5 stars

Absolutely fabulous

Absolutely fabulous! From helping me to choose then fitting and calling in from time to time watching the process grow in to my beautiful pitching fab company from beginning to end. And stunning too

12 November 2025
Unprompted review
Rated 5 out of 5 stars

First class products and service

From our first consultations with Steve to the final installation by Paul, the Kutchenhaus team in Chichester have provided a first-class experience, matched by their high-quality products. The design process was exciting and easy with Steven providing great insights and advice without ever trying to impose his own ideas. Being able to see and feel all the different products in the showroom helped us make the right choices and know that we were getting the best quality for our money. The installation process was extremely smooth, from the advance guidance on what we needed to do to prepare things to their flexibility around our needs (we had a friend take away our old kitchen units – but Kutchenhaus were always prepared to step in for the removal stage if that plan fell through). The installation was handled by Paul and his small team of experts. Paul was easy to have around the house, communicated extremely well and did everything to an incredibly high standard. Whenever any of the little issues came up that are inevitable in a full new kitchen installation like ours, he explained them fully and provided satisfactory solutions. Similarly, post-installation when a couple of minor issues arose, the Kutchenhaus team were quick to respond and fix the issues. Overall, we are very happy with our new kitchen and can highly recommend the Kutchenhaus experience, both in terms of products and service.

18 February 2026
Unprompted review
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Reply from Kutchenhaus

Thank you so much for taking the time to share such an amazing 5 star review!
It was an absolute pleasure working with you on your new kitchen, and we're delighted to hear how happy you are with the finished result.
We'll be sure to pass your kind words on to Steve and Paul, they'll really appreciate them.
It's great to hear that you enjoyed the design process and felt supported throughout, from the first showroom visit right through to installation and those final finishing touches.
Thanks again for choosing Kutchenhaus Chichester and for taking the time to share your experience.
We hope you enjoy your new kitchen for many years to come!

Kutchenhaus Chichester Team

Rated 1 out of 5 stars

Very disappointing experience.we…

Very disappointing experience.we visited Kutchenhaus Cheltenham branch twice by appointment and spent a significant amount of time working through the design process. The design was completed,and we were told it would be emailed to us.
However,from that point onwards,all communication stopped.despite several emails and phone calls,we received no response whatsoever.our calls were not answered,messages ignored,and we never received the promised design.
We understand that businesses can be busy,but basic communication and courtesy are essential,especially when customers have invested their time and are considering a major purchase.the lack of follow up and complete absence of communication has been extremely frustrating and unprofessional.
Unfortunately,based on our experience we cannot recommend this kitchen company.

23 May 2026
Unprompted review
Rated 1 out of 5 stars

9 Months on - still not complete

I Went to Kutchenhaus about a year ago got a quote to add some cabinets to my existing kitchen (I understood the colours would not match I would spray the cabinets once installation was done)
Installation was in September and what was supposed to be a half day turned into a day as there were several incorrect measurements - the installer luckily was able to make a plan
but still not all the cabinets were install and there is a still a gap in the kitchen where a cabinet should be. I have paid in full already and ahead of installation but here we are 9 months later still not done. Can't spray-paint the kitchen yet still the last one is installed. I have emailed, called, written and only when I can get hold of them its either a problem in germany where the cabinets are made or some other issue that is totally out of their control. But 9 month of excuses is all I've had. The quality of teh cabinets which have been installed is good, sure but the job is just not complete.

1 June 2026
Unprompted review
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Reply from Kutchenhaus

Thank you for your feedback. We’re sorry to hear you feel this way, as we have supported you throughout the process to the best of our ability, particularly given the additional elements and changes made along the way.
As discussed, extending or adding to existing spaces can present challenges, and we have worked closely with both you and the installer to help manage these as smoothly as possible. We have also supported you by liaising with the installer directly.
We understand that the installer now has all of the additional materials you requested and is in contact with you to progress things further.
If there is anything further we can assist with, please don’t hesitate to get in touch.

Rated 5 out of 5 stars

Amazing kitchen.

I visited Kutchenhaus at the Cardiff showroom where I was impressed with the kitchen furniture and appliances. The staff were very helpful and informative. After the survey I received a design plan and was impressed and knew this was for me. The creation of the new kitchen is amazing and the installation engineers were polite, friendly and professional. I was kept up to date with what was happening the next day and had plenty of opportunity to ask questions, nothing was a problem.

3 February 2026
Unprompted review
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Reply from Kutchenhaus

Dear Alison,

Thank you for your lovely review.
We’re delighted to hear you had such a positive experience at our Cardiff showroom and that you’re pleased with your new kitchen.
It’s great to know our team and installers made the process smooth and kept you well informed throughout.
We truly appreciate you choosing Kutchenhaus Cardiff and hope you enjoy your kitchen for many years to come.
Many thanks,
The Kutchenhaus Cardiff Team

Rated 5 out of 5 stars

Great friendly service and quality kitchen

We originally thought kütceonhaus would be out of our price range but were recommended to go and get a quote by a family member. As soon as we stepped into the showroom, the friendly service and attention we received from Pete and Jess was far superior to anywhere else we had gone for a quote. When Pete designed our kitchen we could tell he had really listened to what we were after and even added touches to the design plan that were personalised to us which made us feel like he cared about giving us a kitchen that exceeded our expectations. The quote we received was comparable with competitors and what sold it for us was the service we received and the quality of the kitchens.

31 May 2026
Unprompted review
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Reply from Kutchenhaus

Thank you so much for your wonderful review. We're delighted to hear that your experience with us exceeded your expectations from the moment you stepped into the showroom.

We are thrilled to know that our attention to detail, and commitment to understanding your vision made such a positive impression. We take great pride in creating kitchens that are not only beautiful and functional but also tailored to each customer's individual needs, so it's especially rewarding to hear that the personalised touches in your design stood out.

We're also pleased that you found our pricing competitive and recognised the quality of our kitchens. Thank you for placing your trust in us. If there is anything we can assist with in the future, please don’t hesitate to get into touch!

Best wishes,
Kutchenhaus Isle of Wight

Rated 5 out of 5 stars

Kutchenhaus Henley were excellent

Tyrone and his team at Kutchenhaus Henley were brilliant from design through to installation. The kitchen is top quality and we couldn't be happier with the result.

26 May 2026
Unprompted review
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Reply from Kutchenhaus

Thank you so much for your kind words. It was a pleasure working with you on your new kitchen, and we're delighted to hear how happy you are with the finished result.

From the initial design discussions through to installation, our goal is always to make the process as smooth and enjoyable as possible while delivering a kitchen that our clients will love for years to come. Your feedback means a great deal to Tyrone and the whole team.

Thank you for choosing Kutchenhaus Henley, and we wish you many happy years enjoying your beautiful new kitchen.

Rated 5 out of 5 stars

Clitheroe (Lancashire) branch

Clitheroe (Lancashire) branch
We honestly can’t recommend Kutchenhaus Clitheroe enough! From start to finish, everything just went really smooth and easy. Danni and Danny were great the whole way through, really friendly, easy to deal with, and always kept us updated, we never had to chase.

The kitchen is stunning, it’s everything we wanted and more and the quality of the kitchen and the installation is top notch. Everything turned out even better than we expected. The whole team were fantastic, we used the tradesmen recommended by Kutchenhaus

We are over the moon with the finished result and honestly just wish they did bathrooms too! Big thanks to everyone involved. we would definitely recommend Kutchenhaus Clitheroe to anyone looking for their dream kitchen.

27 February 2026
Unprompted review

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