KOI Footwear Reviews 

21,681
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 1,063 reviews, reviewers had a great experience with this company. Customers frequently mention that the items feature unique designs, and orders arrive very quickly in beautifully presented packaging that enhances the overall unboxing experience. Reviewers also state that the footwear is comfortable to wear for various activities, and the overall purchasing process is smooth and easy to navigate. However, some people mentioned that their purchases were significantly delayed or never arrived, leaving them quite frustrated with the lack of timely updates and communication. Some reviewers were not happy with the overall quality of certain shoes, noting specific issues like flimsy straps, unexpected scuffs, or colors bleeding after the very first wear.

What people talk about most

Product

Clients share positive opinions on product, highlighting that shoes and boots are extremely comfortable,... See more

Quality

Reviewers mention positive feedback about quality, praising the beautiful craftsmanship and comfortable... See more

Delivery service

Users describe positive interactions with delivery_service, noting prompt dispatch and speedy arrival times.... See more

Order

Reviewers highlight ambiguous aspects of order, as experiences vary significantly among customers. While many... See more

Customer service

Consumers find customer service to be ambiguous, reflecting a sharp division in experiences. While many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The service was good but the items themselves are variable in quality. I have a different colour in the same size in the same style of shoe and fit is completely different and the materials are poor... See more

Rated 4 out of 5 stars

Easy ordering process, quick delivery and lovely looking shoes. That said, the elasticated buckle broke on them in less than 2 weeks. The customer services team responded very quickly apologising and... See more

Company replied

Rated 5 out of 5 stars

I love the unique design with the frilly lace trim and the adorable cherry pattern! Excellent quality and fast delivery. Highly recommended Koi as I have purchased shoes from them before and I’m very... See more

Rated 5 out of 5 stars

Lovely shoes and great support team. I ordered for them twice already and I absolutely enjoy both pairs. Cant tell much about the quality yet but they are comfortable to wear, the delivery was very... See more

Company replied


Company details

  1. Shoe Store

Written by the company

KOI is an independent brand that creates collectable, identity-driven designs rather than disposable, trend-chasing fashion. The design philosophy is rooted in subculture and self-expression, not seasonal trend cycles. Every pair features improved construction, reinforced stitching and materials chosen with longevity in mind. All products are backed by a six-month warranty.

Koi Footwear - Fashion Footwear

Written by the company

Independent British Brand
From classic Mary Jane to iconic platform boots, we design bold shoes with edge, attitude, and roots in the city that made us.

6 Month Manufacture Warranty

Direct purchases from KOI

All KOI footwear comes with a 6-month manufacturing warranty when purchased directly through our website. We stand by the quality of our shoes and want you to feel confident with every purchase — if something's not quite right, we're always here to help. Contact us at help@koifootwear.com

Contact info

4.2

Great

TrustScore 4 out of 5

22K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 78% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.2

All reviews

(21,681)

1,056 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Love the spiked shoes and if it was…

Love the spiked shoes and if it was just them I would have given a five but, haven't worn the 3 other pairs I bought yet but if the first pair are anything to go by it'll be a five all the way. Will come back and edit when I do. Great service and prices (bought in the sale and a proper bargain too)

14 July 2026
Rated 5 out of 5 stars

Eye catching with Comfort

Absolutely love my boots and can't wait to give them their maiden voyage at Shambala Festival in August. They fit extremely well, are comfortable and arrived beautifully packaged. Thank you.

6 July 2026
Rated 4 out of 5 stars

I love the shoes I got

I love the shoes I got, because you can’t find the jelly shoes anymore in the United States. I just wish they were more squishy where your foot sits. It hurts your foot after a while and I don’t like wearing socks with sandals.

13 July 2026
Rated 5 out of 5 stars

I love my shoes

I love my shoes, theyre my favourite especially since i am obsessed with Rats. Delivery and dispatch were fast and arrived in great condition

13 July 2026
Rated 5 out of 5 stars

Great prices, fast delivery

I have ordered from Koi twice now and both times I was really happy. Unfortunately my first pair of Mary Janes broke after heavy use, and me refusing to unbuckle my Mary Janes when taking them off and putting them on, which resulted in the strap ripping at the base where the elastic is. This was clearly mostly my fault. My other pairs of shoes have been great and have not shown any damage. Considering the price they're absolutely worth getting! I also love the inclusive sizes compared to other places.

13 July 2026
Rated 5 out of 5 stars

Excellent value and service

Prompt dispatch of my order, great communication from dispatch through to delivery of the item. The product itself was the greatest surprise - perfect for the intended use and offered at an incredible price. The careful packaging of the item meant it was received in pristine condition!

13 July 2026
Rated 1 out of 5 stars

Never ordering again, claimed delivery but items were never received!

Updated because it doesn't look like there is an option to reply to their reply in which they claim I didn't contact them :
I can send you screenshots of my attempts to contact you both to the exact help email, and your Instagram page :) so please respect my brain

They claimed delivery but the items were never received, asked for either actually send it or refund but no reply from them (I tried contacting them through emails, Instagram, and so so many phone calls). Now waiting for my bank to resolve the issue. Never ordering from them again!

10 July 2026
KOI Footwear logo

Reply from KOI Footwear

Hi there,

Thank you for taking the time to share your feedback.

We can see that your order was returned to the sender. We have reviewed our records and unfortunately cannot find any previous correspondence from you regarding this issue.

We can also see that there is currently an open charge back investigation with your payment provider. Unfortunately, we’re unable to push this through or override the chargeback process, as this is managed directly by your bank/payment provider.

While the charge back remains open, we’re unable to issue a refund or replacement for the order. Once the investigation has been completed, we will be happy to review the outcome and assist further where possible.

if you wanted to contact us to discuss further our email is

help@koifootwear.com


I look forward to hearing from you and resolving this issue.


help@koifootwear.com

Rated 4 out of 5 stars

Great shoes

Loves the shoes and they are super comfy. Only downside is that the color on the Website looked different due to the lighting than what the shoes actually looked like in natural light.

17 November 2025
Rated 5 out of 5 stars

Great price and item

Super fast delivery.amazing price in the sale and all round pleasant shopping experience.i absolutely love koi as a company

10 July 2026
Rated 5 out of 5 stars

Excellence Again

Beautifully crafted footwear, unique, comfortable, wearable, but so outstanding from the crowd. My ninth purchase from Koi. Packaged with inserts to keep boots n shoes in perfect form, wonderfully boxed with tissue, making the perfect gift, size spot on. Go on, dare to be different 🤭😃🥰

10 July 2026
Rated 5 out of 5 stars

Love them

Fast shipping and the shoes are exactly as pictured. So far, they seem to be of great quality and can be worn for extended time without any discomfort.

9 July 2026

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