The service was good but the items themselves are variable in quality. I have a different colour in the same size in the same style of shoe and fit is completely different and the materials are poor... See more
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Company details
Written by the company
KOI is an independent brand that creates collectable, identity-driven designs rather than disposable, trend-chasing fashion. The design philosophy is rooted in subculture and self-expression, not seasonal trend cycles. Every pair features improved construction, reinforced stitching and materials chosen with longevity in mind. All products are backed by a six-month warranty.
Koi Footwear - Fashion Footwear
Written by the company

- Independent British Brand
- From classic Mary Jane to iconic platform boots, we design bold shoes with edge, attitude, and roots in the city that made us.
6 Month Manufacture Warranty
Direct purchases from KOI
Contact info
Manchester, United Kingdom
- 07884199278
- help@koifootwear.com
- www.koifootwear.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 78% of negative reviews
Typically replies within 1 week
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Love the spiked shoes and if it was…
Love the spiked shoes and if it was just them I would have given a five but, haven't worn the 3 other pairs I bought yet but if the first pair are anything to go by it'll be a five all the way. Will come back and edit when I do. Great service and prices (bought in the sale and a proper bargain too)
Eye catching with Comfort
Absolutely love my boots and can't wait to give them their maiden voyage at Shambala Festival in August. They fit extremely well, are comfortable and arrived beautifully packaged. Thank you.
I love the shoes I got
I love the shoes I got, because you can’t find the jelly shoes anymore in the United States. I just wish they were more squishy where your foot sits. It hurts your foot after a while and I don’t like wearing socks with sandals.
I love my shoes
I love my shoes, theyre my favourite especially since i am obsessed with Rats. Delivery and dispatch were fast and arrived in great condition
Great prices, fast delivery
I have ordered from Koi twice now and both times I was really happy. Unfortunately my first pair of Mary Janes broke after heavy use, and me refusing to unbuckle my Mary Janes when taking them off and putting them on, which resulted in the strap ripping at the base where the elastic is. This was clearly mostly my fault. My other pairs of shoes have been great and have not shown any damage. Considering the price they're absolutely worth getting! I also love the inclusive sizes compared to other places.
Excellent value and service
Prompt dispatch of my order, great communication from dispatch through to delivery of the item. The product itself was the greatest surprise - perfect for the intended use and offered at an incredible price. The careful packaging of the item meant it was received in pristine condition!
Shipping was fast
Shipping was fast, all the shoes fit and are comfortable. Overall, very happy.
It’s made my granddaughters birthday…
It’s made my granddaughters birthday very special she loves the shoes
Never ordering again, claimed delivery but items were never received!
Updated because it doesn't look like there is an option to reply to their reply in which they claim I didn't contact them :
I can send you screenshots of my attempts to contact you both to the exact help email, and your Instagram page :) so please respect my brain
They claimed delivery but the items were never received, asked for either actually send it or refund but no reply from them (I tried contacting them through emails, Instagram, and so so many phone calls). Now waiting for my bank to resolve the issue. Never ordering from them again!

Reply from KOI Footwear
I love the shoes I bought well actually…
I love the shoes I bought well actually their boots. I love the boots I bought but what I really like was they didn't bankrupt me.
Great shoes
Loves the shoes and they are super comfy. Only downside is that the color on the Website looked different due to the lighting than what the shoes actually looked like in natural light.
Great shoe, great comms, great company
The shoes were dispatched in very good time and delivered without incident. They were also well packaged. My daughter absolutely loves them!
Great price and item
Super fast delivery.amazing price in the sale and all round pleasant shopping experience.i absolutely love koi as a company
Excellence Again
Beautifully crafted footwear, unique, comfortable, wearable, but so outstanding from the crowd. My ninth purchase from Koi. Packaged with inserts to keep boots n shoes in perfect form, wonderfully boxed with tissue, making the perfect gift, size spot on. Go on, dare to be different 🤭😃🥰
Love them
Fast shipping and the shoes are exactly as pictured. So far, they seem to be of great quality and can be worn for extended time without any discomfort.
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