KOI Footwear Reviews 

21,671
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 1,056 reviews, reviewers had a great experience with this company. Consumers frequently praise the exceptionally fast shipping services, lovely unique designs, and remarkably comfortable fit of the footwear. Many people also deeply appreciate the careful packaging, beautiful presentation boxes, and consistently responsive customer support team. Buyers often mention how wonderful it is to receive online orders very quickly and in pristine condition. Some reviewers were not happy with extended delivery delays, unforeseen stock issues, and tracking information that failed to update. A few other people also felt that certain product materials were occasionally prone to early scuffing or fragile strap breakage.

What people talk about most

Product

Clients share positive opinions on product, highlighting that shoes and boots are extremely comfortable,... See more

Quality

Reviewers mention positive feedback about quality, praising the beautiful craftsmanship and comfortable... See more

Delivery service

Users describe positive interactions with delivery_service, noting prompt dispatch and speedy arrival times.... See more

Order

Reviewers highlight ambiguous aspects of order, as experiences vary significantly among customers. While many... See more

Customer service

Consumers find customer service to be ambiguous, reflecting a sharp division in experiences. While many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The service was good but the items themselves are variable in quality. I have a different colour in the same size in the same style of shoe and fit is completely different and the materials are poor... See more

Rated 4 out of 5 stars

Easy ordering process, quick delivery and lovely looking shoes. That said, the elasticated buckle broke on them in less than 2 weeks. The customer services team responded very quickly apologising and... See more

Company replied

Rated 5 out of 5 stars

I love the unique design with the frilly lace trim and the adorable cherry pattern! Excellent quality and fast delivery. Highly recommended Koi as I have purchased shoes from them before and I’m very... See more

Rated 5 out of 5 stars

Lovely shoes and great support team. I ordered for them twice already and I absolutely enjoy both pairs. Cant tell much about the quality yet but they are comfortable to wear, the delivery was very... See more

Company replied


Company details

  1. Shoe Store

Written by the company

KOI is an independent brand that creates collectable, identity-driven designs rather than disposable, trend-chasing fashion. The design philosophy is rooted in subculture and self-expression, not seasonal trend cycles. Every pair features improved construction, reinforced stitching and materials chosen with longevity in mind. All products are backed by a six-month warranty.

Koi Footwear - Fashion Footwear

Written by the company

Independent British Brand
From classic Mary Jane to iconic platform boots, we design bold shoes with edge, attitude, and roots in the city that made us.

6 Month Manufacture Warranty

Direct purchases from KOI

All KOI footwear comes with a 6-month manufacturing warranty when purchased directly through our website. We stand by the quality of our shoes and want you to feel confident with every purchase — if something's not quite right, we're always here to help. Contact us at help@koifootwear.com

Contact info

4.2

Great

TrustScore 4 out of 5

22K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.2

All reviews

(21,671)

1,047 reviews in the last 12 months

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Rated 1 out of 5 stars

Very bad quality

Very bad quality! The dark pink left stained streaks on the light pink on first wear.
The strap is extremely flimsy and poorly constructed as well.
Over all I am very disappointed in them and will not be purchasing from this brand again unless serious reforms happen in terms of quality. The only good thing I have to say is that they did fit. I bought these on clearance and was disappointed in the quality for the price, can’t imagine how upset I would be if I paid full price.

13 July 2026
KOI Footwear logo

Reply from KOI Footwear

Hi Pearl,

Thank you for taking the time to share your feedback. We're very sorry to hear that you were disappointed with your purchase.

We were concerned to read your review, particularly as we haven't received any contact from you through our customer support team. Had we been made aware of these issues, we would have been more than happy to review them with you.

The style you purchased was part of a clearance range, but regardless of the price paid, we stand behind the quality of our products and offer a warranty against genuine manufacturing faults.

If you're happy to do so, we'd love the opportunity to look into this for you. Please contact our customer support team with your order details and photos of the issues you've experienced, and we'll be happy to review your claim in line with our warranty policy.

We appreciate your feedback.


KOI

Rated 5 out of 5 stars

Chronic Illness lifesavers.

I ordered these and within 2 days they had arrived. I suffer with Elhers Danlos syndrome which is a connective tissue disorder and find even small walks excruciating and wear out most shoes pretty quickly due to my posture and mobility issues however these are perfect. I did size up due to my condition and having wide feet and they fit amazingly with plenty of wiggle room, it doesn’t put extra toll on my mobility and I’ve had so many compliments on them already. They are gorgeous. Will definitely be shopping with KOI again.

17 July 2026
Rated 1 out of 5 stars

I ordered online and after two weeks of…

I ordered online and after two weeks of the tracking not changing statuses, I sent an email requesting info on my delivery date. It took two or three days for them to respond with an apology, state that the order HAD left the warehouse and that clearly something was wrong so they offered to send a replacement or opt for a refund

Wanting the product, I requested a new shipment. After three days of no response to that, I sent a follow-up email, to which they replied 2 days later with a quick "apologies for the mishap, here is your refund".

Why even offer me the option of you are going to refund me? I was disappointed TWICE.

Not to mention the slowness in customer service.

9 July 2026
Rated 5 out of 5 stars

My daughter loves her KOI unchained…

My daughter loves her KOI unchained belt monster boots, they arrived quickly and in perfect condition. The box is also covered in amazing artwork and adds to the product. The boots are well made and exactly as shown on the website. Very happy daughter even though she’s now nearly six foot in them!

15 July 2026
KOI Footwear logo

Reply from KOI Footwear

Hi Nathan,

Thank you so much for your wonderful review!

We're so happy to hear your daughter loves her Unchained Belt Monster Boots. It's great to know the artwork on the box was a hit too, we love making the whole unboxing experience feel special.

We hope she enjoys wearing them (and the extra height! 😄). Thanks again for taking the time to share your experience and for choosing us


KOI

Rated 5 out of 5 stars

Great shoes

Great affordable shoes

2 July 2026
KOI Footwear logo

Reply from KOI Footwear

Hi Daniel,

Thanks for taking the time to review your shoes with us, its great to hear you had a good first shopping experience with us.

Hope to hear from you again soon

KOI

Rated 5 out of 5 stars

Well made, beautiful and comfortable!

Great shoes. Quite comfy. Fit and finish is great.

13 July 2026
KOI Footwear logo

Reply from KOI Footwear

Hi There,

Thank you for taking the time to leave a review and sharing your feedback. Its great to hear you're pleased with the overall fit and finish.

Look forward to hearing from you again!

KOI

Rated 4 out of 5 stars

Love the spiked shoes and if it was…

Love the spiked shoes and if it was just them I would have given a five but, haven't worn the 3 other pairs I bought yet but if the first pair are anything to go by it'll be a five all the way. Will come back and edit when I do. Great service and prices (bought in the sale and a proper bargain too)

14 July 2026
Rated 5 out of 5 stars

Eye catching with Comfort

Absolutely love my boots and can't wait to give them their maiden voyage at Shambala Festival in August. They fit extremely well, are comfortable and arrived beautifully packaged. Thank you.

6 July 2026
Rated 4 out of 5 stars

I love the shoes I got

I love the shoes I got, because you can’t find the jelly shoes anymore in the United States. I just wish they were more squishy where your foot sits. It hurts your foot after a while and I don’t like wearing socks with sandals.

13 July 2026
Rated 5 out of 5 stars

I love my shoes

I love my shoes, theyre my favourite especially since i am obsessed with Rats. Delivery and dispatch were fast and arrived in great condition

13 July 2026
Rated 5 out of 5 stars

Great prices, fast delivery

I have ordered from Koi twice now and both times I was really happy. Unfortunately my first pair of Mary Janes broke after heavy use, and me refusing to unbuckle my Mary Janes when taking them off and putting them on, which resulted in the strap ripping at the base where the elastic is. This was clearly mostly my fault. My other pairs of shoes have been great and have not shown any damage. Considering the price they're absolutely worth getting! I also love the inclusive sizes compared to other places.

13 July 2026
Rated 5 out of 5 stars

Excellent value and service

Prompt dispatch of my order, great communication from dispatch through to delivery of the item. The product itself was the greatest surprise - perfect for the intended use and offered at an incredible price. The careful packaging of the item meant it was received in pristine condition!

13 July 2026

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