While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 87 reviews, most reviewers were let down by their experience overall. Customers frequently encountered significant problems with their orders, often receiving incorrect items or experiencing substantial delays. Many people were also dissatisfied with the product quality, noting issues like items falling apart quickly or being defective upon arrival. A common complaint revolved around customer service, which reviewers found unhelpful, unresponsive, and difficult to reach. Consumers reported concerns regarding pricing, including unexpected fees and items being considered overpriced. Reviewers consistently highlighted issues with product sizing, often receiving items drastically different from what was ordered or inconsistent in measurement. Furthermore, many people struggled with the return and refund processes, describing them as difficult, costly, or resulting in credit instead of money back. Some customers also reported being charged for unwanted membership programs or facing high shipping costs.

What people talk about most

Order

Reviewers express significant dissatisfaction with the ordering process, citing issues such as orders not... See more

Product

People report negative experiences with product quality, with many items being described as poor quality,... See more

Customer service

Consumers consistently express extreme dissatisfaction with customer service, describing it as terrible,... See more

Price

Customers consistently note negative experiences with price, frequently describing items as overpriced and a... See more

Payment

Clients share negative opinions on payment, with many reviewers reporting issues such as being double or... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I just received my fifth mis-order from this company. Customer service says that machines are doing the warehouse stock picking for orders. Which makes me double perplexed that I've had this problem... See more

Rated 1 out of 5 stars

I ordered six shirts for my son for Christmas. They mailed the package to an incorrect address. They refused to give me a refund or replacement of the shirts and told me I could file a complaint via s... See more

Rated 1 out of 5 stars

I placed an order in august… paid more than half before the end of the month… 9/12 paid amount due on website $24…something… yesterday 10/21 got a message to contact them… they said the 9/12 payment w... See more

Rated 1 out of 5 stars

Thieves! Ordered 3 pair of pants 36x38. One of the pairs Kingsize sent was 54x36 an obvious Kingsize error. Upon returning the wrong pair Kingsize charged me the shipping fee for the return, the... See more


Company details

  1. Men's Clothing Store
  2. Clothing Store
  3. Plus Size Clothing Store
  4. Underwear Store
  5. Women's Clothing Store

Information provided by various external sources

Specializing in mens big and tall clothing for over half a century, we carry sizes L-9XL, waist sizes 36-80, and wide and extra wide shoe sizes 8-16.


Contact info

1.1

Bad

TrustScore 1 out of 5

476 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.1

All reviews

(476)

86 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I give this company zero stars

I wish I would have read all the reviews below before purchasing. I give this company zero stars. I ordered a 3XLT blue champion t shirt, and what I received in the mail was a 7XL sweatshirt. When you call customer service
They only offered to start a return process to where I return the item and they give me a gift card. This place is a total scam. Absolutely, Do not purchase any item from this site.If you do not want to lose money.

16 August 2024
Unprompted review
Rated 1 out of 5 stars

Involuntary recurring charge signup

I ordered one shirt and they signed me up for some recurring charge, that I luckily saw on my bank statement. I did not agree to this charge, even my receipt says nothing about it. I was able to call and they say they will refund me. Absolute scam.

20 May 2024
Unprompted review
Rated 1 out of 5 stars

$70 order and they sent the totally…

$70 order and they sent the totally wrong item. Returned it, only got a $40 credit. Called 3 time said they couldn’t refund the shipping and the $7 hemming charge. Finally after 3 emails, they refunded the full amount but it was like pulling teeth. Use LL Bean they have XX Large pants and 34 inseams for big and tall guys. Didn’t like my first order, immediately got a return shipping label online and they refunded the whole amount.

5 July 2024
Unprompted review
Rated 1 out of 5 stars

Horrible customer service and still haven't received items

Its all a SCAM at this point.
Husband is on the large size we we tried ordering him some polo work shirts from here.
Its been six months and multiple calls to customer service.
Items were delayed and we got no confirmation the only way we found this out was that we went to look up the order. Well now the order is no longer showing up on his account!
When we contacted customer service and they gave us a tracking number that hadn't updated and only said in transit. That was 2 months ago. Still nothing and the number no longer works.
Tried calling customer service again but couldn't get ahold of anyone. Ill try calling again but I'm stick of all this. 6 months for 2 shirts that are who knows where that have already been paid for and calling to talk to anyone is pain if you can get anyone to work with you at all.
Wont be ordering from this site ever again. Save yourself the time and effort and stay away.

25 July 2024
Unprompted review
Rated 1 out of 5 stars

Horrible

Horrible! Horrible products! Horrible customer service! DO NOT ORDER FROM THIS COMPANY! You’ll likely regret it!

22 July 2024
Unprompted review
Rated 1 out of 5 stars

I have been ordering t shirts from king…

I have been ordering t shirts from king size for several years and I am very very very unsatisfied with my last to orders. I only ordered a second time is I thought it was a clearance item as to why shirts were so thin and not true to size, but my second order is just as bad. The shirts remind me when I go to Mexico because they have tissue thin shirts. I will be looking for a new place to buy my shirts.

6 July 2024
Unprompted review
Rated 1 out of 5 stars

Bait and Switch

I had an order in my cart. They refused to apply a coupon that said take an extra $30 off a $100 order. I added more eligible items to my cart for this coupon. It still wouldn't apply. Chat Customer service said because the items were on back order even though it showed in stock. I went back to edit my order, removed the coupons and found that the shirts that were for $11.99 were now $5.99. I went back to my cart and deleted all items then went back to the product page where they were listed as $5.99. I added those to my cart. When I went back to my cart they were $11.99 each. I contacted customer service via chat and they said there was nothing they could do. I sent screenshots and the web address. They told me to call customer service who tried to apply a coupon that did not give the same advertised price. They said it was showing $11.99 even though I was on the product page and it said $5.99. I sent them an email with the screenshots as requested. I feel like this website is not legimate and has been way to much hassle to purchase from. 4 hours time wasted to buy shirts for my husband.

4 July 2024
Unprompted review
Rated 1 out of 5 stars

Run from them

First and only time ordering g through king size. I ordered five shirts for my husband's birthday. FedEx claimed to have left package on porch however I was not home at time of delivery. Never received the items. I was I formed I would have to make a police report and mail it back. I did and now they are saying they won't refund me after all. I explained from the get go I wasn't home at time of delivery and was assured I would get refund after making a police report. Now I'm being told no I am out of luck

12 June 2024
Unprompted review
Rated 1 out of 5 stars

Raymond

0 Stars if I could! RUN away from this company! Starting charging me $16.95 (Member Fee) a month for 2 months before I caught them!! I never agreed to that charge to my card, I had to call them to have the monthly charge canceled. Very shady practices!

3 July 2024
Unprompted review
Rated 1 out of 5 stars

I would put zero stars if I could

I would put zero stars if I could! Customer service is AWFUL. Ordered sz 15 men's waterproof clog. Received a size 7 women's floral tennis shoe! I used MY vehicle to return to UPS store, MY gas, MY time! Instead of giving me a proper refund, the customer service (on the phone) sent me a gift card via email to use instead of refunding my money! The gift card wasn't even enough to cover the money I was out for the purchase! They just lost my 20+ year of being a customer. Plenty of other places to shop for big and tall.

26 June 2024
Unprompted review
Rated 1 out of 5 stars

This company has no integrity!!!

They mailed an item ordered almost 6 months ago and recipient has moved. They emailed the next day that the mailed package. I live in a different city over 5 hours away and it is my responsibility to track down package so I can get a refund. Customer service is exhausting and unhelpful. I will not use them again. They never seem to have products available and they refuse to do the right thing. No integrity!!!

25 June 2024
Unprompted review
Rated 1 out of 5 stars

the worst service on earth

Can't speak to an English person 1 problem 2 problem they will take your money even when they don't have it in stock give you a date 3 weeks later after talking to no one that cares sorry we don't have you items and never had slam but very quick to take your money I contacted the St attorney office and filed they told me about several complaints all ready on file do not do busniss with these loosers.

9 June 2024
Unprompted review
Rated 1 out of 5 stars

What happened to King Size

What happened to King Size? Once upon a time, they were a reputable company to deal with. I placed my order and waited but never got the clothing. They asked that I return the unreceived order before they can refund or replace the clothing. How am I supposed to do that?

20 June 2024
Unprompted review
Rated 1 out of 5 stars

Placed order.

Placed order.. was given a date I'd have it by.. never made it.. customer service less than helpful and since I speak English I was not able to understand the person I was speaking to hardly .. Don't order!!!!!! I'll update if and when I get my money back.

11 June 2024
Unprompted review
Rated 1 out of 5 stars

Please 🙏 find somewhere else to spend your money!!!

I placed an order and received it today. It came sooner than I expected which was great until I opened my package. I was shipped the wrong item. I called customer service and was told I have to make a payment for the correct item and I don't think I should have to pay for something I already paid for. I told them I want to return the incorrect item once they send me my correct item with a return label in the package, they refused. I offered to pay for the incorrect item at a discounted rate because it's not what I ordered and they could ship me the correct item, they refused. I have spent over 3 hours and 7 phone calls to them because they either hang up on me, transfer me to a department that is closed, or place me on hold for over an hour because I asked for a supervisor.

8 June 2024
Unprompted review
Rated 1 out of 5 stars

No item and no refund

I would give them 0 stars if it were an option. I ordered $300 worth of merchandise for my elderly father. The order arrived and was missing 2 of the items that I ordered, but had 3 tank tops that would not have worked for anyone in my family. After several e-mails and no response about the missing items, I finally called. One of the items was backordered and that was cancelled. The second item was mistakenly swapped out with the unusable tank tops. They won't send the missing items unless I return the mistaken items. Which would mean a several week turnaround, and, according to my state's consumer protection laws, I do not have to return at all. After being put on hold for several minutes, I was hung up on. I am out $53.99. I would advise anyone else thinking about doing business with this company to run quickly in the other direction.

6 June 2024
Unprompted review
Rated 1 out of 5 stars

Terrible shorts, terrible customer service

1st time ordering from king size, the shorts I ordered looked good. 1st time I wore them the whole backside ripped out, not the seam. Called customer service to be told because I wore them, there was nothing they could do. Will never order again

5 June 2024
Unprompted review
Rated 1 out of 5 stars

BEWARE!!

BEWARE!!! Their billing is terrible. You pay off their bill in full and then they turn around and bill you $2 the next month. Then, if you don't pay it, you get a $37 late fee added. I was on paperless billing and since I had paid in full did not know I even owed anything until it showed up on my credit report. I thought it was just an add or sale so i did not open emails. I cannot believe how they can keep charging you. Now my bill is $138 Please be careful, if you pay your bill off, add $2 or you will continue to be charged and then interest on top of that. I called to speak to a representative, but he was SOOO rude and hung up on me because I asked him how could they continue to charge someone who's paid off their bill. BEWARE, you will be ripped off!

4 June 2024
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look