I made an order at Saturday, 3 days before Christmas. I received parcel in 2 days in Italian canton. Very fast, I am so grateful! Daughter is happy. Site is fast and comfortable for choosing products.... See more
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See what reviewers are saying
Il est impossible de commander les items Pokémon 30 ans car il y a des bots qui pirate votre site. On voit partout sur les réseaux des gens qui on scame votre site. C’est pas normal que cela se passe... See more
I ordered a piece that was on stock (according to the system) but I never received it. I checked the availability for a few days and it was still available. As I didn’t receive the piece I called th... See more
Click and collect impeccable. On n'attend pas. Attention juste à signaler une rupture de papier cadeau 10 jours avant Noël, c'est bien dommage.
Company details
About King Jouet
Written by the company
King Jouet est une enseigne française spécialiste des jeux et jouets.
Achetez en ligne sur notre site e-commerce ou dans nos magasins de jouets en France ou en Suisse.
Si vous êtes à la recherche d'un cadeau, vous trouverez le jeu ou jouet idéal grâce à nos nombreux produits pour un anniversaire, Noël ou une petite attention. Que ce soit pour un bébé, un enfant ou encore un adulte vous trouverez votre bonheur dans l'une de nos catégories : jouets d'éveil, jeux de société, figurines, loisirs créatifs, peluches, poupées, jeux de construction, jeux électroniques, jeux d'extérieur...
Vous trouverez également nos marques de jouet incontournables comme LEGO, Playmobil, VTech, Fisher Price ou encore Play-Doh.
Et si vous recherchez les héros préférés des petits et des grands, vous aimerez nos univers Pokémon, Star Wars, Disney, Marvel, Harry Potter, Barbie, Pat Patrouille et bien d'autres.
Découvrez l'expertise de nos vendeurs et la qualité de nos services digitaux (Retrait en magasin sous 2H en points relais, à domicile, livraison express...).
Written by the company
Contact info
Rue Louis Neel - ZA des Blanchisseries, 38500, Voiron, France
- 04 56 80 23 00
- service-consommateurs@king-jouet.com
- www.king-jouet.com
3.9
Great
99K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Simple et rapide!
27 March 2025
Super top 👍👍👍
5 February 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I order something and i received…
I order something and i received something else.
Also cheaper.(the box was opened before,not new)
Not very helpful customer servici.the supposed to refund me the sifference of price on my account ,but still nothing.bot answer to my email with the pictures request.. king Jouet is not what is was ...Never orderin again
(Answering you here as i can't to your reply)
"Dear King Jouet" I send 3 ,no one email to your collegue straith after our phone call and i didnt get any answer ,any refund..just left blindsided. Is a pity i cant updated here the screenshots with my emails send (date and time).
7 January 2025
Reply from King Jouet
Hello Alexandra,
After consulting your file, I see that my colleague asked you for a photo of the defective item before offering you this commercial compensation. Please don't hesitate to send us this picture so we can compensate you.
Thank you,
Regards,
King Jouet Team
Very good service
I appreciate to be able to track my package and it even came earlier than expected
7 January 2025
Package received quickly and in good…
Package received quickly and in good condition.
24 December 2024
Tromperie sur fourniture
Produit non conforme à la description du catalogue
Ou description trompeuse sur le ecatalogue
21 December 2024
Not very impressed…
I bought two products and everything was fine. Then 1 day before delivery one of them was not available anymore. So i don't understand why you had that listed as available o the first place.
20 December 2024
Nothing was delivered despite the…
Nothing was delivered despite the promise to deliver kids’ Christmas gifts on Dec 23. Did not happen on Dec 25 either. This was a massive letdown
22 December 2024
Magasin nul comme la vendeuse
Bon magasin avce vendeuse de merde qui fait que raler car on essaye un jeu mais elle veut nous renvoyer du magasin . Agressive racisme menaçante et aigris .
23 December 2024
Unprompted review
Staff's attitude
I ordered online and collected the item in the shop. The staff were super nice.
19 December 2024
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