Kickers Reviews 

5,637
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 1,032 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality and craftsmanship of the products, highlighting their durability and comfort. Many appreciate the classic style and robust materials, noting shoes last well for both children and adults. Ordering was often straightforward, with prompt and well-packaged delivery. However, some customers reported issues with the refund process, experiencing delays or non-receipt of money after returns. A few people also noted inconsistent sizing, receiving shoes too large or small, and encountered quality concerns like broken zips, soles falling apart, or products not lasting as expected.

What people talk about most

Product

Customers consistently note positive experiences with product quality, comfort, and style, with many... See more

Quality

Consumers generally express satisfaction with the quality of the products, often highlighting their... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers praising the quick and... See more

Order

Customers had ambiguous experiences with order, with many reporting quick delivery and ease of ordering.... See more

Refund

People report negative experiences with refund, with many customers still waiting for their money weeks after... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Shoes are great. Delivery was good. Only (very small) issues were: the suede is a slightly different colour than appears on the website but that's probably to be expected with natural materials. More... See more

Rated 4 out of 5 stars

I ordered items and their courier lost them twice. Although Kickers were amazing at handling it, I ended up not getting my original order. Something needs to be done with your choice in courier.

Company replied

Rated 4 out of 5 stars

Great service fast delivery but shoes came up too small (usual size ordered) so had to return which was an easy process. Will order the next size up as soon as I get my refund.

Company replied

Rated 4 out of 5 stars

Easy, straightforward ordering and returns process. Fast delivery. Unfortunately I had to return as the shoes were too big but they were well packaged and perfect quality. All parts of the process wo... See more

Company replied


Company details


Contact info

4.0

Great

TrustScore 4 out of 5

6K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.0

All reviews

(5,637)

1,006 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Thank you. Shoe’s are lovely, good quality. A*

21 May 2026
Kickers logo

Reply from Kickers

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards, Natalia

Rated 5 out of 5 stars

Quick delivery and satisfied customer.

Quick delivery and satisfied customer.
My Son, loves his new school shoes and recommends it as it's very comfortable.

11 May 2026
Kickers logo

Reply from Kickers

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards, Natalia

Rated 5 out of 5 stars

Good and quality shoes

Good and quality shoes, very comfortable and good value for the money.

18 May 2026
Kickers logo

Reply from Kickers

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal customers.

Your feedback helps us to maintain and improve our services, and the team will be very pleased to hear your kind comments.

If you have any questions or queries, please do not hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind regards,
Natalia

Rated 5 out of 5 stars

Straightforward

Straightforward, fast delivery, arrived day after

8 May 2026
Kickers logo

Reply from Kickers

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal customers.

Your feedback helps us to maintain and improve our services, and the team will be very pleased to hear your kind comments.

If you have any questions or queries, please do not hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind regards,
Natalia

Rated 1 out of 5 stars

Never received my parcel DPD said they…

Never received my parcel DPD said they gave it to my neighbour? They took a picture of there house as evidence no parcel in sight. Still waiting for a response

18 May 2026
Kickers logo

Reply from Kickers

Hello John,

Thank you for your review.

I am very sorry to hear of the issues encountered with your recent order and I do appreciate your frustrations. Taking a look at your account, I can see that this matter has now been resolved by our Customer Service team.

Should you have any questions or concerns, please do not hesitate to contact us and we will be happy to assist.

Kind regards,
Liam

Rated 5 out of 5 stars

Great easy to use website

Great easy to use website. Fantastic purchase. Quick and efficient delivery.

18 May 2026
Kickers logo

Reply from Kickers

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal customers.

Your feedback helps us to maintain and improve our services, and the team will be very pleased to hear your kind comments.

If you have any questions or queries, please do not hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind regards,
Natalia

Rated 5 out of 5 stars

excellent customer service

excellent customer service, thank you.

6 May 2026
Kickers logo

Reply from Kickers

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal customers.

Your feedback helps us to maintain and improve our services, and the team will be very pleased to hear your kind comments.

If you have any questions or queries, please do not hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind regards,
Natalia

Rated 1 out of 5 stars

I'm still waiting for the item to be…

I'm still waiting for the item to be delivered,I was sent a message that its has been delivered with a photo of the item outside my door,by the time I get home it wasn't there, I've put a notice on my door asking for any delivery if I'm not in to be left at #20 or 22 and that hasn't been done, now my parcel is no way to be found.

5 May 2026
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Reply from Kickers

Hi Leon,

Thank you for leaving your review.

I am sorry to hear that you have had an issue with the delivery of your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.

I look forward to getting this resolved.

Kind Regards,

Ben

Rated 5 out of 5 stars

My son love his new school shoes

My son love his new school shoes

15 May 2026
Kickers logo

Reply from Kickers

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Natalia

Rated 5 out of 5 stars

Love this brand

Love this brand , been wearing kickers since 1982, always impressed 😍

1 May 2026
Kickers logo

Reply from Kickers

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Natalia

Rated 5 out of 5 stars

Speedy delivery and great quality…

Speedy delivery and great quality footwear for my toddler!

14 May 2026
Kickers logo

Reply from Kickers

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Natalia

Rated 5 out of 5 stars
Kickers logo

Reply from Kickers

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Natalia

Rated 5 out of 5 stars

Thanks

Quick good service

12 May 2026
Kickers logo

Reply from Kickers

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Natalia

Rated 5 out of 5 stars

It was a nostalgic trip as I always…

It was a nostalgic trip as I always wore these in my teens 20s and then became unavailable to me I'm now at 57 years so nice to be wearing them again 🙃 thank you ,arrived in time and we'll packaged .back in the day I used to also wear clothing by yourselves also but have never saw anything available

11 May 2026
Kickers logo

Reply from Kickers

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Natalia

Rated 5 out of 5 stars

Everything.

11 May 2026
Kickers logo

Reply from Kickers

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Natalia

Rated 4 out of 5 stars

Great experience

Easy, straightforward ordering and returns process. Fast delivery. Unfortunately I had to return as the shoes were too big but they were well packaged and perfect quality. All parts of the process worked well from customer perspective

11 May 2026
Kickers logo

Reply from Kickers

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards, Natalia

Rated 5 out of 5 stars

Excellent service and a quality…

Excellent service and a quality product, what more can you ask for!

11 May 2026
Kickers logo

Reply from Kickers

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Natalia

Rated 5 out of 5 stars

Comfortable and good value for money

Comfortable and good value for money

30 April 2026
Kickers logo

Reply from Kickers

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Natalia

Rated 2 out of 5 stars

They look amazing only problem is the…

They look amazing only problem is the over strap not enough hole ones on the last one other one on the second from last not going to last much longer even tho there new

29 April 2026
Kickers logo

Reply from Kickers

Hi,

I appreciate you sharing your feedback regarding the strap holes. We are sorry to hear they aren't meeting expectations. We will look into this.

I’ve just sent you a message. Please take a look when you have a moment.
Best Regards,
Natalia

Rated 5 out of 5 stars

Quality product and good customer…

Quality product and good customer service satisfaction.

28 April 2026
Kickers logo

Reply from Kickers

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Natalia

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