Exceptional Service from Start to Finish from Ollie the manager to the excellent, hard work of his staff. A BIG Thank you. Mikky & Nick were most helpful and accommodating showing them where to place... See more
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Without going into personal details, Kelly's have been outstanding in their help and support through what has been an extremely stressful time in our lives. Special mention to Oliver Cose, who has al... See more
Company replied
Ben, you're an absolute legend, thank you so much again. I don't usually write reviews but this company is absolute class. I cannot fault it at all. I would highly recommend Kelly's to anyone who's ex... See more
Company replied
Nick and Gil unloaded all of my heavy belongings into my first floor flat with no complaints and did an excellent job of putting everything where I asked them to without scratching any walls etc. Woul... See more
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Company details
Written by the company
Established over 80 years ago, Kelly's was the first company in the UK to offer convenient Mobile Self Storage solutions to customers. Still, in the family, the company now holds 2 facilities servicing London and the South East and delivers storage units direct to the door of more UK households than ever before. Not content with pioneering the Self Storage industry, Kelly's launched Kelly's Document & Data Management which specialises in bespoke document and data storage for businesses as well as Kelly's Storage Charity Events, a unique concept in charitable giving whereby they pay for and organise sporting, fund-raising events with 100% of money raised going to local charities. Set up by the Directors in 2010, Kelly's Storage Charity Events Department, with support & engagement from all members of staff, has raised over £700,000 to date! As a family business, our focus is on providing exceptional customer service - so we're proud to say our Customer Service Team is helpful and efficient, and receives consistently excellent feedback. And, with direct lines, it's likely you'll speak to the same person every time you call, meaning you'll receive a unique and personal service from beginning to end. The same also goes for the road - our drivers are experienced and knowledgeable and will text and email you prior to and on the day of your booking with their name, number, and time of arrival - so you're not left in the dark. And, to keep things simple, we tell you about all the costs upfront - there are no hidden extras, no deposits, and no need to buy a padlock. In fact, we won't charge you anything until we've actually stored your goods and, even then, you only pay for the days you actually use.
Contact info
United Kingdom
- www.kellystorage.co.uk
4.4
Excellent
305 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 24 hours
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Excellent help from Barry & Callum
Excellent help from Barry & Callum - thank you! Fantastic service
25 April 2025
Unprompted review
Reply from Kelly's Storage
Thank you for the wonderful feedback! We’re glad Barry and Callum provided excellent help. We appreciate your kind words and support!
Barry and Callum v helpful and…
Barry and Callum v helpful and friendly. Thanks v much
25 April 2025
Unprompted review
Reply from Kelly's Storage
Thanks so much for your kind words! We’re glad Barry and Callum were helpful and friendly. We appreciate it!
Incredible service from Barry and…
Incredible service from Barry and Jessy.
They were on time, extremely efficient, very polite, nice conversation and gave great customer service.
23 April 2025
Unprompted review
Reply from Kelly's Storage
Thank you for the wonderful feedback! We're so glad Barry and Jesse impressed you with their punctuality, efficiency, and friendly service. We’ll be sure to pass your kind words along!
Fantastic staff excellent service…
Fantastic staff excellent service staff member named Barry was amazing andvery helpful tended to all our concerns thank you so much for making our visit stress free
16 April 2025
Unprompted review
Reply from Kelly's Storage
Thank you so much for your kind words! We're thrilled to hear Barry provided amazing and helpful service to make your visit stress-free. We really appreciate your feedback!
Shout out to Barry
Went in to check some of our stock kept here and was very simple and easy to organise this. Once i arrived Barry was extremely helpful and went above and beyond to make sure i was all ok to do what i needed
21 March 2025
Unprompted review
Reply from Kelly's Storage
Thank you for sharing your experience! We're glad Barry was so helpful and went the extra mile to ensure everything went smoothly for you. We appreciate your feedback!
Always the best service here at…
Always the best service here at Kelly’s. Special shout out to Barry who could not have been more helpful and went above and beyond. Am a loyal customer of 10+ years and could not recommend more highly!
14 March 2025
Unprompted review
Reply from Kelly's Storage
Thank you so much for your amazing loyalty and kind words! We're thrilled Barry continues to go above and beyond for you. Your long-term trust means the world to us — thanks for being part of the Kelly’s family!
Barry and Aaron are so helpful and…
Barry and Aaron are so helpful and great guys who helped me with an item of heavy furniture which they didn’t need to do. Great service thanks!
10 March 2025
Unprompted review
Reply from Kelly's Storage
Thanks so much for your kind words! We're glad Barry and Aaron were able to help you out with the heavy furniture — going the extra mile is what we’re all about. We appreciate your feedback!
Bobby and Aaron are fab
Bobby and Aaron are amazing. Always so helpful and service with a smile.
6 March 2025
Unprompted review
Reply from Kelly's Storage
Thank you for the lovely feedback! We’re so happy to hear Bobby and Aaron consistently provide helpful service with a smile. We’ll be sure to pass your kind words along!
Parking Scam LUTON
At Luton they are running a beautifull scam on parking fines
You park at night near there gates they will issue you a fine that takes 6 months to reach you which is then outside the time for you to argue the payment They then pass it to a collection agency with further fees
You email them or telephone them they do not reply in the allotted time
Beaware of this scamming company
I am now aware that it is Universal Parking that are scamming us by taking upto to the 6months to inform people of the offence giving little time to talk about the fine and as for blocking the entrance the company is not working 24/7
22 June 2024
Unprompted review
Reply from Kelly's Storage
Hi Tony,
Thank you for your feedback. We understand your frustration, and we want to clarify that we have had ongoing issues with unauthorised vehicles blocking access to our facility, which is why we enlisted a third party to manage parking enforcement.
There are clearly visible signs, double yellow and red lines outside our gates stating that parking or stopping is not permitted. Unfortunately, to ensure access for our customers and staff, enforcement measures are in place.
If you are a genuine customer of ours and believe you have received a fine unfairly, we would be happy to review the details. Additionally, you can contact Universal Parking, the company managing the enforcement, directly at mail@universalparking.co.uk to discuss your case.
Please feel free to reach out to us at chris.bazen@kellystorage.co.uk if you need further assistance.
Phoebe from the Customer Experience and…
Phoebe from the Customer Experience and Culture Team is always so friendly, helpful and supportive with any issues that I present her with. She is always quick to respond and no issue is to big or too small for her to assist with. I cannot fault her approach to customer service.
20 February 2025
Unprompted review
Reply from Kelly's Storage
Thank you so much for your wonderful feedback! We’re delighted to hear Phoebe consistently provides friendly, helpful, and supportive service. We’ll be sure to pass your kind words on to her — she’ll really appreciate it!
Brillaint Company...flawless
I've had a brilliant customer experience and needed to write about. Toby and Ian (gentlemen who moved all my items), turned up and wee very professional, polite and knowledgeable in terms of how best to pack and store my items. They are an asset to the Company and I would highly recommend Kelly's Storage. Fantastic pricing , honest and very proactive. Go and book them..
17 February 2025
Unprompted review
Reply from Kelly's Storage
Thank you so much for sharing your brilliant experience! We’re thrilled Toby and Ian impressed you with their professionalism and expertise. Your recommendation means a lot to us, and we’re glad you found our pricing honest and proactive. Thanks again for choosing Kelly’s Storage!
Excellent service from Barry and Danni!
15 February 2025
Unprompted review
Reply from Kelly's Storage
Thank you for the great feedback! We’re glad Barry and Danni provided excellent service. We appreciate you sharing your experience!
Great service!
I had some technical issues with my account and Allen was great with solving them, making sure a delivery and collection could take place promptly in the meantime.
12 February 2025
Unprompted review
Reply from Kelly's Storage
Thank you for sharing your experience! We’re glad Allen was able to resolve your technical issues quickly and ensure your delivery and collection went smoothly. We appreciate your feedback!
Dan & Jay were excellent today
Dan & Jay were excellent today. Professional, friendly, polite & helpful. Great form to organise my storage as I declutter post a move. Kieran & Jackie were great too! Thank You.
5 February 2025
Unprompted review
Reply from Kelly's Storage
Thank you so much for your kind words! We're delighted Dan, Jay, Kieran, and Jackie provided excellent, friendly, and helpful service to make your storage experience smooth. We appreciate you choosing us!
Great Service
Stored items for over 2 years with Kelly's. Professional and user friendly. Dealt with Jay for the return who was highly communicative and efficient, thank you!
27 January 2025
Unprompted review
Reply from Kelly's Storage
Thank you for your loyalty over the past two years and for sharing your positive experience! We’re glad Jay provided efficient and communicative service during your return. We appreciate your support!
Always a good service
This is my third time using Kelly’s Storage. Brilliant service, especially from Jay, Ricky, and Dan. They made what was a very stressful move with a newborn so efficient and easy. The guys at Kelly’s are always communicative, friendly, and personable. Thank you gents!
23 January 2025
Unprompted review
Reply from Kelly's Storage
Thank you so much for your continued trust and wonderful feedback! We’re delighted Jay, Ricky, and Dan could help make your move smoother, especially with a newborn in tow. Your kind words mean a lot to the whole team — thanks again for choosing Kelly’s Storage!
Amazing service by Kelly’s.
Amazing service by Kelly’s.
Accommodating and went without a hitch.
Unloaded and arranged without any problems or hesitation by Calam and Jay.
Would definitely use again for moving and storage.
7 January 2025
Unprompted review
Reply from Kelly's Storage
Thank you for your fantastic feedback! We're thrilled to hear Calam and Jay provided accommodating and hassle-free service. We look forward to helping you again with any future moving and storage needs!
Kelly's storage were absolutely epic!
Kelly's storage were absolutely awesome. They were helpful throughout the process, from initially doing some research about what we needed through to picking up and storing our goods. I would highly recommend them to anyone looking to store their stuff!
Mark and Toby came to pick up our stuff and they were AWESOME. They were super kind and helpful, and made packing all our things into the storage container a breeze. We were all done in about 40 minutes! We couldn't have done it without them.
10 December 2024
Unprompted review
Reply from Kelly's Storage
Thank you so much for your glowing review! We're delighted Mark and Toby made the packing and storage process quick and easy for you. Your recommendation means a lot to us — thanks again for choosing Kelly’s Storage!
Couldn’t fault the service we had…
Couldn’t fault the service we had through Kelly’s removals and storage. Special thanks to Mike and Nick who were respectful, courteous and quick! Nothing was too much trouble for them, despite all the stairs!
13 December 2024
Unprompted review
Reply from Kelly's Storage
Thank you for your wonderful feedback! We’re so glad Mike and Nick provided respectful, courteous, and efficient service—even with all those stairs! We’ll be sure to pass on your thanks. Appreciate you choosing Kelly’s Removals and Storage!
Excellent movers
Kelly's storage helped us with a short-notice house move and were flexible with our changing move dates. They literally saved our bacon and were easily the best quote we recieved. Awesome company.
7 November 2024
Unprompted review
Reply from Kelly's Storage
Thank you so much for your kind words! We’re thrilled we could help with your short-notice move and provide the flexibility you needed. It means a lot to hear we were the best option for you. Thanks for choosing Kelly’s Storage!
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