Kelly's Storage Reviews 

The guys in the storage bit and girls in the office have been so accommodating and helpful in difficult circumstances. Thank you, in particular to Barry,Brent and Roger in the Guildford depot. All in good humour and voice too!

Barrya nd Gill were first class. Super helpful and packed our belongings like first-class tetris players.

I recently used Kelly's Storage to collect all my items from my loft and transport them to a storage facility, and I couldn’t be happier with their service. Living in Australia, I had to coordinate everything remotely, but their professionalism and efficiency made the entire process smooth. Kyle, Scott, and Tom were fantastic—extremely honest and trustworthy. Their WhatsApp service was second to none, with great communication throughout. They even video called me to reassure me that everything would fit into one unit, which really gave me peace of mind. I contacted them on a Monday, and by Thursday, everything had been moved out—now that’s fast! I can see why they get such excellent reviews. Well done, gents! I wouldn’t hesitate to recommend them or use their service again.

Tim was so helpful when he came to collect my boxes! I will be using Kelly’s Storage again 😊 everyone is so friendly and happy to help!!

Massive thank you to Phoebe & Barry for all there help during my visit today. They were so polite, very helpful and made my visit a real pleasure. I’m always impressed when visiting their Guildford warehouse, It’s so professional!

Barry and Gil were so helpful today! Couldn’t have done more to help me when I was struggling to find something, and were so quick! Thank you!

To put it simply, Kelly's storage have been my saviours in a move that I was handling completely on my own.

One issue that caused me a lot of stress is that I was buying my furniture on Wayfair, which doesn't necessarily offer 1st floor delivery. I couldn't possibly lift the furniture on my own to the first floor either. And I couldn't deliver the furniture into my old flat as it was too small to store it all. The obvious solution to me was to find a storage company who could reception and keep my deliveries, then re-deliver to me on the 1st floor once I moved. I contacted several storage and moving companies but none could provide that service. Until I called Kelly's storage and the person I spoke to said "Actually, we did that for someone recently!"

Just like that, a huge weight was lifted off my shoulders. Arranging for my storage unit to be set up was very quick, and done entirely remotely. Oli, my main point of contact, was super efficient and responsive and he even did a stock check at my request. It was also quite cheap considering how much it helped me so I also hired Kelly's storage services to assemble some furniture that was too challenging to do on my own. The team who came to deliver my furniture and assemble it was great, professional and friendly, despite the heat and the fact that some of my furniture was a bit challenging to figure out.

Moves are so stressful, but I can honestly say that Kelly's storage has taken off so much stress of my shoulders with their services.

I would 100% use their services again if I move in the future.

The payment system is terrible. Bills that you have paid are shown as unpaid, and customer service representatives blame you, claiming that the system is working correctly. It's impossible to communicate. They don't even respond to the emails I send. And they’re probably intentionally messing with the system to make you stay longer, or they’re not making any effort to investigate the issue. They are never helpful and expect you to do their job. My belongings are practically being held hostage.

UPDATE!

I would like to thank the Kelly's team for their quick and effective assistance in resolving my issue. Although I initially encountered a representative who was unable to help, the team that later handled my case resolved the problem and was very helpful. However, I noticed that the invoice I previously paid still appears as unpaid in the system, which is a bit concerning for the future. Nevertheless, I am happy that my furniture has arrived and I was assured there is no issue with the payment. Hopefully, this does not come up as an issue again.

Thank you for your help Kieran, Chris & Nick!

The guys were all really helpful and very good mooded and accommodating!

Plenty of tea and help moving out boxes!

Especially Callum, Jay and Leo.

Thanks again, it made it all a very good experience.

Always a pleasure to deal with the guys at Kelly’s. Ollie is our go to guy and Barry helped us in the yard. Full of energy and so helpful.

Very helpful. We came in to do stock check and were very happy with how our stuff was packed and the efficiency of the staff on site!
Thank you to Barry for your great work!

Nick, Ian, Tim thanks so much for a very friendly , painless and organised moving you were able to fit so much of my stuff in the 3 conyainers , really appreciate all your help , Mrs Anel Gleeson

Calum and Jay are absolute legends. Friendly, professional and solid at their job. We had a bit of a nightmare flat to move out of but they made it look easy. Used them a few years ago and this was another faultless experience with Kelly's, can't recommend them enough 👌

Wow what an amazing company this is. 5 star service, Ian Mark and Moss were simply fantastic
I cannot recommend this company enough

Kellys storage is a wonderful company.
Chris who works in the office was extremely helpful at arranging the move.
Listening and making sure all the timings were correct.
Nick and Mike came to move my belongings and were extremely polite and professional.
They were a great team.

I would recommend Kelly’s definitely a 5 star service.

Really great experience with Ian, Mikey, Mark and Wes! Efficient and helpful and friendly.

Fantastic service from Ian and Micky!
End superbly arranged by Ollie at Kelly’s office.
This is why I am a returning customer.
Well done chaps! Well done Kelly’s !

Tony and Jay were professional and courteous from the moment they arrived. They introduced themselves and set about dismantling furniture and packing my daughters belongings into their van. All was done with care and respect and any questions were asked to ensure everything was correct and as we wanted. Fantastic communication right down to a text to inform me that my daughters belongings had been safely stored. It's a long time since I've dealt with such professional people and a company who treated me like a person. Can't recommend them highly enough! Thank you Tony and Jay!

I have to give praise to Kelly’s Storage who today took my items into storage. My items were properly, carefully wrapped, protected and stored in to pods.

I would like to commend Callum, Liam and Sam who were absolute professionals and had a great sense of humour despite working in the rain.

All three gentlemen are a credit to Kelly’s Storage. Thank you.

Final thanks to Chris who took my booking and who patiently answered my questions.

Good service all round and would recommend this company.

Excellent service! Friendly and efficient, would definitely recommend.