Exceptional Service from Start to Finish from Ollie the manager to the excellent, hard work of his staff. A BIG Thank you. Mikky & Nick were most helpful and accommodating showing them where to place... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Without going into personal details, Kelly's have been outstanding in their help and support through what has been an extremely stressful time in our lives. Special mention to Oliver Cose, who has al... See more
Company replied
Ben, you're an absolute legend, thank you so much again. I don't usually write reviews but this company is absolute class. I cannot fault it at all. I would highly recommend Kelly's to anyone who's ex... See more
Company replied
Nick and Gil unloaded all of my heavy belongings into my first floor flat with no complaints and did an excellent job of putting everything where I asked them to without scratching any walls etc. Woul... See more
Company replied
Company details
Written by the company
Established over 80 years ago, Kelly's was the first company in the UK to offer convenient Mobile Self Storage solutions to customers. Still, in the family, the company now holds 2 facilities servicing London and the South East and delivers storage units direct to the door of more UK households than ever before. Not content with pioneering the Self Storage industry, Kelly's launched Kelly's Document & Data Management which specialises in bespoke document and data storage for businesses as well as Kelly's Storage Charity Events, a unique concept in charitable giving whereby they pay for and organise sporting, fund-raising events with 100% of money raised going to local charities. Set up by the Directors in 2010, Kelly's Storage Charity Events Department, with support & engagement from all members of staff, has raised over £700,000 to date! As a family business, our focus is on providing exceptional customer service - so we're proud to say our Customer Service Team is helpful and efficient, and receives consistently excellent feedback. And, with direct lines, it's likely you'll speak to the same person every time you call, meaning you'll receive a unique and personal service from beginning to end. The same also goes for the road - our drivers are experienced and knowledgeable and will text and email you prior to and on the day of your booking with their name, number, and time of arrival - so you're not left in the dark. And, to keep things simple, we tell you about all the costs upfront - there are no hidden extras, no deposits, and no need to buy a padlock. In fact, we won't charge you anything until we've actually stored your goods and, even then, you only pay for the days you actually use.
Contact info
United Kingdom
- www.kellystorage.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A professional and efficent service
Kelly's were so efficient in unloading our belongings from storage back into our home after our renovation. Such a friendly and polite team!
There were a couple of issues with a couple of our items of furniture, but Joley was so efficient and prompt in sorting this out for us so effectively and quickly.
Highly recommend Kelly's Storage!

Reply from Kelly's Storage
Top service, would recommend
Barry was brilliant. Sorted everything, let me choose times that worked for me, and kept me in the loop the whole way! Top service, lovely bloke.

Reply from Kelly's Storage
As a company we have used kellys for… years
As a company we have used kellys for storage solutions of years. This year we had to have an office move. From contact with Emily and Kieran they made it so easy to deal with. They arranged containers to arrive at the office on the day they also confirmed pricing etc and advised what we needed to store everything. Nick, Jeffrey and Jack turned up and just were amazing guys they offered their help support and advise and stored everything safely. Great company, friendly people. Great Job thank you look forward to our move into the new office :-)

Reply from Kelly's Storage
Really helpful understanding staff
Really helpful staff who couldn't have done more to help me from Ollie in the office accommodating us over ever moving completion dates at short notice to Phil, Ollie and George who did the physical move. We were moving my sister, recovering from an illness into a retirement flat. They were patient, kind and very understanding of the situation plus having to deal with 3 sisters who all had a view on where to put things! They laughed along with us, offering good suggestions and made the whole day as 'enjoyable' as any move can be. Rare these days to find a company that seems to have created a cohesive team spirit amongst their employees. We've used Chappells in the past and now owned by Kelly's we were not disappointed and from our experience would happily recommend them.

Reply from Kelly's Storage
Fantastic throughout from booking to…
Fantastic throughout from booking to collection. The team Phil, Graham and George were brilliant on the day. So friendly and professional, went above and beyond and provided additional packing boxes as I was short by a few. Great experience and took the stress out of moving day. They even packed up the last few boxes for me. I hope I have the same team on redelivery, minus Phil as he’ll be in Malaga. Thanks so much Kelly Storage.
PS hope they’d found the glass to the wing mirror on the way back.

Reply from Kelly's Storage
Kelly Storage - the best
Kelly Storage offers a simple, reliable, and stress-free booking process. The team was punctual, professional, and efficient, completing the job in two hours with excellent communication. Friendly, honest, and flexible service made moving much easier. Highly recommended—especially the Luton site and all the team there. Its convenient and superior to other storage providers.

Reply from Kelly's Storage
Very helpful and efficient
Kelly’s was recommended on our road’s WhatsApp group.
I got in touch to ask about storage for our belongings while we have building work done, as well as collection of the items.
From the very first conversation, any concerns about the process were completely put to rest, and I booked straight away.
Mark and Ian came last week to collect everything and were incredibly conscientious, making the absolute most of the space in the container — which even meant I was able to add a couple of extra items.
Every member of staff I’ve dealt with has been really helpful and efficient. I’d highly recommend them.

Reply from Kelly's Storage
Extremely friendly staff and great…
Extremely friendly staff and great service! Would highly recommend!

Reply from Kelly's Storage
I had a great experience when needed to…
I had a great experience when needed to access my storage unit the other week.
Luke, who helped me with my storage unit was very professional and efficient and made my experience really easy and pleasant.
Definitely recommend them.

Reply from Kelly's Storage
Amazing support at the storage facility…
Amazing support at the storage facility from Joseph , Layton and another colleague in Luton
So helpful. So polite.
We have been a customer for years and highly recommend

Reply from Kelly's Storage
Amazing service from Barry and Luke
Amazing service from Barry and Luke
Can’t believe they got all my stuff in! Wow!!
So helpful and friendly.
Thanks guys.

Reply from Kelly's Storage
In Luton parking charge kelly storage
Wile driving in Luton, i did a Uturn in the road infront of kellys storge.
Almost 4 months later i reserved a parking fine pcn saying id illegally park At the site. I was never on the site. But now im being threatened with bailiffs. So i googled kellys and parking at luton and its a common thing..turn pull up any where outside the closed gates, even when the premises are closed they can take a screenshot from there security camera of your reg. and you get a pcn. (Parking charge notice) for diving on the public highway i have a disabled blue badge and can park on the yellow lines outside for three. But i was only turning around.... tomorrow i have a call with channel 4. So it may be on tv soon. Heads up.
Thanks kellys storage for being complicit with Universal parking enforcement ltd. Discussing criminal mis use of the dvla for details.
More to come.

Reply from Kelly's Storage
Good service
I arranged to remove some items, and add other items, from my two self storage containers. Nobody was at reception when I arrived to do this, but after I called someone this was quickly remedied and Leighton/Leyton (uncertain of spelling) was very polite and helpful.

Reply from Kelly's Storage
Barry and Luke did an amazing job
Barry and Luke did an amazing job! super efficient and quick

Reply from Kelly's Storage
A huge thanks to Luke and Barry
A huge thanks to Luke and Barry! Anyone looking for easy access and safe storage use Kelly’s! Thanks guys for all your help & support.

Reply from Kelly's Storage
Barry and Luke were so professional and…
Barry and Luke were so professional and took such great care with my property they were extremely efficient and took all the stress out of a very anxious day I would highly recommend
Thanks again to Barry and Luke legends!!!

Reply from Kelly's Storage
Barton to Houghton Regis
Absolutely first class service from start to finish. Moved out, stored for a few weeks and moved back. Recommended by a friend and really happy I trusted her judgement. Great communications. Friendly, quick and efficient and went over and above for us with collection and then delivery. Thank you especially to Barry and Luke for all your hard work today. Five star service!

Reply from Kelly's Storage
Leighton and Callum were extremely…
Leighton and Callum were extremely helpful. Leyton even went beyond the call of duty and help me bring the items home with me. `highly recommend!

Reply from Kelly's Storage
Great Service!
The team at Kelly's have been providing a great storage service to our business. Joley especially is always very helpful and responsive to any requests that we may have.

Reply from Kelly's Storage
Just wanted to say what a great team…
Just wanted to say what a great team you sent for my removal today. Nothing was too much trouble, even though I was probably a bit less organised than they would have liked...patient, polite, professional and very efficient, they definitely made a traditionally stressful day, much less so - thankyou so much!

Reply from Kelly's Storage
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







