Absolutely can not fault them. Not just the superb quality of the backdrops (I ordered 4 big custom ones) but the speed of delivery and the amazing customer service I have received from Vina. I will b... See more
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I am so incredibly impressed with Kate Backdrop! Out of about 10 very well known global brands for printing graphics and backdrops, Kate Backdrop was the only company to stay with the charity until th... See more
Kate Backdrops made fourteen families VERY HAPPY this Christmas. My husband and I purchased four Christmas-themed backdrops and invited friends and family to come get their "Christmas Card" photo done... See more
We paid for the rush delivery, but it didn't seem worth it since it arrived right around a normal delivery time. One backdrop was of a large balloon garland and I'm not sure if it was AI-generated,... See more
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Company details
About Kate Backdrop
Written by the company
Welcome to Kate Backdrop, where we specialize in creating stunning microfiber printed backdrops that bring your photography to life! Our collection includes a wide range of photo backgrounds, props, and stands, along with seamless paper backdrops.
Looking for something unique? We offer custom-designed backdrops perfect for birthdays, events, and wedding photo booths. Plus, for those seeking an artistic touch, we craft hand-painted backdrops tailored to the needs of professional photographers.
Contact info
United States
- support@katebackdrop.com
- www.katebackdrop.com
4.4
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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it was super quick though I have to say…
it was super quick though I have to say it would be awesome if you guys could give extra recommendations talking about proportions cause I ordered my background and when I used it It was kinda bigger than people in it but i a weird way
12 November 2024
Reply from Kate Backdrop
Thank you so much for your feedback! We're glad to hear that you received your backdrop quickly.
We truly appreciate your suggestion about providing extra recommendations regarding proportions. If you could kindly send us a photo of the backdrop you received to support@katebackdrop.com, we would be happy to further investigate the issue and share your feedback with the relevant department for improvement.
Your input is invaluable to us, and we are committed to making your experience even better in the future. Please don’t hesitate to reach out if you have any further questions or concerns!
Beyond Happy
I had a vision of a white-on-white set for our Santa party and when I set up the backdrop that I purchased it was EXACTLY what I envisioned. I was and am beyond happy and the amount of compliments on our photo was outstanding.
12 November 2024
Full of Color
Full of Color! Great material I was so pleased by this back drop I ordered the two sides and floor, I got so many compliments and the photos turned out so good!! I am definitely buying more for up coming sessions, this was so great at the markets I went to and set this up as a booth.
12 November 2024
Kate Backdrops made fourteen families…
Kate Backdrops made fourteen families VERY HAPPY this Christmas. My husband and I purchased four Christmas-themed backdrops and invited friends and family to come get their "Christmas Card" photo done in our home. You see, I had open heart surgery six months ago and this was our "thank you" to everyone who helped us during my recovery with meals, get well cards, visits, emails, phone calls, flowers, and texts. It was a wonderful way of showing our deepest gratitude to them for their support & love. (I'd love to show you some of the fun photos.)
11 November 2024
Customer Favorite!
Customers loved the quality and quaintness of the backdrop and were very pleased with the results!
7 December 2024
Great backdropGreat fast service
6 November 2024
Very Impressed with the quality
Very Impressed with the quality, customer service and delivery.
9 November 2024
Worth every penny!
I received my backdrop from Kate's Backdrops it was packed nicely. It did not take as long as the date was given. I was so amazed on how realistic it looked. It is beautiful. I haven't used it yet, it is for pictures for our Christmas Eve party. I did set it up too see how it would look, I love it. I am not a photographer. I just wanted something nice to take pictures with my family and friends. I will be purchasing more in the future for other events. I have purchased other backdrops from other websites for parties but nothing as nice as this one. Quality of the material is great too.
8 November 2024
I have ordered several backdrops from…
I have ordered several backdrops from Kate, all have been in perfect condition, great color. Shipping has been fast. Will continue to purchase from Katebackdrops.
8 November 2024
The color was incorrect + more
The color was incorrect, the dimensions were off and customer support hasn't been helpful so far.
8 November 2024
Reply from Kate Backdrop
Thank you for bringing these concerns to our attention. We deeply apologize for the inconvenience caused by the incorrect color, dimensions, and the lack of helpful support so far. Your experience is extremely important to us, and we take your feedback very seriously.
We have already escalated your concerns to the relevant departments to ensure improvements are made. In the meantime, we are committed to resolving these issues for you promptly. Please rest assured that we will reach out to you via email with the best possible solution tailored to your needs.
You don’t need to worry—we’re here to support you and ensure your satisfaction. If you have any additional details or questions, feel free to share them, and we’ll address them right away.
Thank you for your understanding and patience as we work to make things right for you.
It's beautiful
It's beautiful, soft material that drapes nicely. Great background for Santa photos.
24 October 2024
Still have not received my backdrop
Still have not received my backdrop. Was just told it’s stuck with Canada post with the ongoing strike. However no other options or solutions were mentioned. Have a photoshoot coming soon with no backdrop as of yet.
7 November 2024
Reply from Kate Backdrop
We sincerely apologize for the delay in receiving your backdrop, and we completely understand the frustration this has caused, especially with your upcoming photoshoot. We want to assure you that we are aware of the situation and are doing everything we can to resolve it.
Due to the ongoing strike with Canada Post, your order has unfortunately been delayed. However, we have already contacted our logistics team to expedite the process and explore alternative solutions to avoid any further delays.
We understand the urgency of the matter, and we will be reaching out to you directly via email to offer the best possible solution. Please don't worry—we are committed to resolving this and ensuring you are satisfied with your order.
Thank you for your patience and understanding. We will do our best to get this sorted out as quickly as possible.
Reply from Kate Backdrop
We are truly sorry to hear that your parcel has not arrived yet, especially with your Christmas photoshoots depending on it. We completely understand your frustration, and we sincerely apologize for the delay.
Unfortunately, there has been a disruption in Canada due to a strike, which has caused delays in shipments. We are actively working with our logistics team to optimize and resolve the situation as quickly as possible.
Please rest assured, we are doing everything we can to ensure that your order is delivered to you as soon as possible. We will also reach out to you via email with the best possible solution to resolve this issue.
We appreciate your understanding and patience during this time, and we will continue to work hard to ensure your complete satisfaction.
Thank you once again for bringing this to our attention.
Positive Experience, Photographs well
I took advantage of their anniversary sale to try Kate Backdrops for the first time. They had many amazing deals and used 3 of the purchases in my holiday sessions this year, all clients loved the backdrops. They photograph well, and hold up well in the wash (I washed the snow backdrops about 5 times this season and it still looks good). I'm about to purchase a custom sweep backdrop and can't wait.
23 October 2024
TOP company
I appreciated the great Professionalism of this company both in the choice of materials used for their products for sale, and in customer care. I am a professional photographer specialized in photos of show biz and sports, so I use their beautiful backdrops for my artistic photo books. TOP company, for me.
22 October 2024
False Advertising Products
I have ordered from this company before with no issue.
But this time i ordered a backdrop for an important event - the backdrop was delivered and did not look anything like the photo of the backdrop on the website. NOTHING like it. I cannot believe they sent out the backdrop knowing what it looked like
14 October 2024
Reply from Kate Backdrop
We are very sorry to hear that your recent order didn’t meet your expectations, especially for such an important event. I completely understand how frustrating this must be, and I sincerely apologize for the inconvenience caused.
To help us resolve this as quickly as possible, could you please send us a few photos of the backdrop you received? Specifically, we’d like to see close-up images and any details that show how it differs from what was shown on our website. This will allow us to thoroughly review the issue and work with our team to prevent this from happening again in the future.
Rest assured, we will get in touch with you via email shortly to provide you with the best solution. Please don’t worry—we are fully committed to resolving this matter to your satisfaction and ensuring that your experience with us is a positive one.
Thank you for your understanding and cooperation. We will do everything we can to make this right for you.
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