Karen Millen Reviews 

I wish I’d read the reviews before ordering from Karen Millen. I selected express delivery on 9th July, my order didn’t arrive on 11th July. I ordered a dress for my sister’s wedding on the 17th, so ordered thinking I had plenty of time in case of a delay. Contacted Karen Millen via the WhatsApp (help) bot which now says my delivery won’t arrive until 24th July. Evri says the parcel is still with the sender, which I believe is true, given the reviews and the fact that Evri are good at updating their system (even if delayed). I fear I will now be dealing with a very poor refund process (I will update as things proceed).

The customer care from this company does not exist. I ordered an expensive dress which did not arrive. All I got from this company was a message saying this parcel is shown as delivered, please check your outhouses etc., unless you are prepared to loose money because they don’t care where your parcel actually is, then don’t risk it.

If I could give them zero I would, I bought a dress from Karen Millen, didn’t like it so I returned it. I unfortunately asked for a credit voucher to be added to my account. That was over a month ago and despite emailing continuously for a number of weeks they still haven’t sorted this fiasco out.
I’m so sick of this I don’t think i will ever buy from them again.
Some of the staff emailing back have also been extremely unhelpful.

Had a problem with refund and they solved it seamlessly.
Thank you
Nuray

What a shambles of a company. Earlier this week i received a dress with damage to a panel on the back and had to pay to return it and now i have received a parcel which should have 2 dresses in but only has one!!!!! Cannot contact a human and have to go through message or email

KUK106381331

I ordered a dress from them and decided to return because it was too big. I send this item back early May 2026 for a store credit not even money back. store credit so i could purchase again from them. Up until this very moment i am writing the review, they have not issued any credit and all i keep getting from them is technical issues with printing the gift certificate. If i don't email them they don't and if i do, they tell me they will respond within 24 hours. sometimes it feels like their customer service email is a scam. I am highly disappointed in them. even these lesser stores will honor you what their refund or return policy is within a couple of days or week.

Terrible returns and refunds service - still haven't got my money back nearly a month after returning the goods

I ordered a suit from Karen Millen (KUK106308064) but had to return the suit as I didn't like the product and the sleeves on the jacket were too puffed up. I processed the return on 12 June 2026, posted it the same day and they have not sent my full refund, nearly a month later. There was no acknowledgement of receipt of the return, but thankfully the courier they used, DPD had a tracker, which helped confirm the package was delivered.

It is outrageously poor service from a retailer that sells way above averagely priced clothing. The service I have received has definitely put me off ordering from them directly. It is incomprehensible why they don't care about their customers.

The delivery was extremely fast, but unfortunately, the item arrived defective. However, I received excellent support from Jade regarding this issue and got help within just an hour. We quickly reached a fair solution, and I really appreciate the smooth communication.

I now hope and expect that the refund will appear in my account within the promised timeframe. Thank you, Jade!

My parcel from Karen Millen got lost by Evri. I was so pleased that KM resent me the order.
When the order arrived the bag was ripped and one item was missing.
I've contacted KM customers service, sent them a photo for the bag and they refunded me the item.
There were few other things regarding returning and refund but they were absolute great dealing with it. Thank you so much.

I find this staff-Jade very efficient and helpful because he resolved my issue promptly.

I text Karen Millan about a item I haven’t received and within minutes I heard back from Jade who answered my text and sorted it out straight away

Ordered a dress end of May, it arrived damaged (big hole at base of zip, pulled threads etc). It was a sale item and the last one - so no exchange, returned for refund. Item returned beginning of June, tracked and received back to KM 7th June. After 15 days (length of time they told me it would take to refund) and no refund I contacted them. Long story short, that’s my money only just gone back into my bank account now 6th July - over 4 weeks later! Won’t be ordering from them again. Different customer services people telling me different things, I genuinely believe that if I hadn’t chased it up with them it would have been forgotten about!

As mentioned in other reviews, Karen Millen like to hold onto your money instead of just refunding. I was chasing a refund and was informed I would have it on 25th June. That date came & went with no refund. I had to remind them they had a legal obligation to refund me via my original payment method and I was getting trading standards involved if I didn’t receive my refund the next day. They finally sent it then 3 weeks after I sent back the item. Never again will I shop with this brand.

Refused to refund my money back to my original method, only gave me a voucher back, even though I had emails from them stating they would refund to my bank account.

I am very happy with the support I received from Karen Millen customer service. The AI put me of initially. However when I spoke to a human assistant called Jade. She was great and swiftly resolved by issue and my refund was issued. 5 stars to Jade 🌟

I’m tracking an order with the person I communicated with who was through & helpful…told me exactly what & when to follow up

Jade in customer services was very helpful and resolved my issue

They have the slowest returns process on earth. I haven't been refunded on three orders returned weeks ago. You cant contact anybody, you just deal with bots. I swar they hang on to your money as long as possible and earn the interest off it. I've wasted hours trying to chase them up. DO NOT USE THEM UNLESS YOU WANT TO GO THROUGH HELL!!!!

Do not waste your money!! I thought Karen Millen was a really good brand worthy of the very expensive price point, but I have been appalled at their quality of their clothes and service. I ordered 5 dresses online for over $1200. It took 3 weeks to arrive in Australia and two of the dresses were completely different from what I ordered. One was meant to be a denim shirt dress and I received a lace aqua dress that was the brand Coast and not even Karen Millen, or my size. Another was meant to be a bandage dress and I got what looked like a potato sack. The other dresses were cheap fabric that didn’t look like the pictures online. I asked to return all dresses and they wanted to charge me, even though I’d paid extra to be able to return for free given I was nervous about sizing (and they didn’t publish measurements online). They then sent me a link to do the returns which doesn’t work. Very frustrated and disappointed for the amount of money I paid to now have to go through all this. Do not trust this organisation and waste your money and time!!

Karen Millen repeatedly takes over a month to process refunds. According to the courier tracking, my returned parcels usually arrive at their warehouse the next day, or within two days at most. There is no reasonable justification for taking another four weeks to issue a refund, other than a deliberate tactic and poor management.
Since the Boohoo Group took over, the decline in quality has been equally obvious. The materials, tailoring, and overall craftsmanship are nowhere near the standard Karen Millen was once known for. It’s disappointing to see such an iconic British brand stripped of the quality and reputation that built its name, seemingly in favour of cutting costs and maximising profits.