Karen Millen Reviews 

Karen Millen repeatedly takes over a month to process refunds. According to the courier tracking, my returned parcels usually arrive at their warehouse the next day, or within two days at most. There is no reasonable justification for taking another four weeks to issue a refund, other than a deliberate tactic and poor management.
Since the Boohoo Group took over, the decline in quality has been equally obvious. The materials, tailoring, and overall craftsmanship are nowhere near the standard Karen Millen was once known for. It’s disappointing to see such an iconic British brand stripped of the quality and reputation that built its name, seemingly in favour of cutting costs and maximising profits.

What an absolutely disappointing experience buying from Karen Millen! What you see and what you get are very different. The photos are swish & look like luxury items but in reality they are just another fast fashion company with poor fabrication and disappointing lack lustre clothing. I bought during a sale and the discount codes were just not loading, there was an obvious glitch at the time of purchase. So I went ahead and ordered thinking I would send screenshots to customer service and have them attach the codes manually. The customer service person was abysmal and so unresponsive. There was absolutely no interest in helping or looking into the matter.Straight away she shut me down saying that the items I bought were not eligible for sale. Despite showing her that the discount codes worked the morning after I purchased. I bought 2 items on different transactions and both were really poor quality. I asked if they would send out postage labels for faulty items but customer service would just not take responsibility for it, stating that I had to pay for the postage myself! So I sent both off in one parcel and I managed to get a partial discount minus the postage to & from $40 per item up and down. They pretended that they only received one item. I had to open a PayPal dispute as I got nowhere with them directly. I am still yet to get the final refund for the postage. Don’t waste your time on this company, as you will be wasting your time and your money only to be left with infuriation and disappointment!! And the customer service team are just rude, unresponsive, lazy and clearly have giant attitudes!!

No customer service, no refund! Do not buy from this company unless you 100% know that you won’t need to return any goods. They keep the goods and your money!

I am waiting for 2 different returns. Still waiting from 11th June. I won't use them again after I do receive this. Such a shame as used to be a good company

​Absolute scam behavior, avoid at all costs!
I have been waiting nearly a month for a refund, which is completely unacceptable. Their customer service is nonexistent. I have sent multiple emails and haven't received a single response. At this point, it feels like a total scam. Save your money and stay away!

Karen Millen’s customer service is fantastic and super convenient to use. I sent a text message and was assisted by Jade who very promptly resolved my issue.
The product seems to have a fault in that the fabric goes bobbled after a few wears. Jade very kindly refunded the item for me. I just uploaded a few images to show the fault. Thank you Jade for your prompt and efficient customer service.

I ordered a couple of dresses and received them within a couple of days, unfortunately one of the dresses is too small and I will be returning it. I entered details in the returns portal and received an email with a QR code but no label.. I will be returning it through In Post which I have not used before. I contacted Kai on the KM Facebook page and Kia helped me through the procedure being very patient and helpful. Thank you Kai

Items I ordered were crumpled and had odd stains on them too. Quality wasn’t what I expected from KM either from previous items I’ve had in the past.
I sent them back and I am still waiting on a refund 15 days later. Customer services advised I would receive it but I am still waiting.
Clothes and service used to be great but won’t be buying anything from KM again!

DO NOT BUY! SCAM This company is incredibly shady. If your clothes work out, you are lucky, if they don't. Your money is gone. They will continually claim to have sent your refund, then ask for 5 more days, then claim an It glitch, allow 24 more hours, 48 more hours, send your original order confirmation, ask for your email again, your refund was sent, allow 5 more days, IT glitch, 24 more hours. The point is to exhaust you until you give up and they keep hundreds of dollars.

Terrible in every way. Paid £200 for a dress that came in a bag the size of a sandwich bag and was so creased it was more crease than dress! I returned it and 20 days after returning I have still not received a refund. I also unchecked all the spam boxes but have received marketing emails every day since the purchase. I keep trying to unsubscribe. Avoid.

I spent over £500 with this company in April and needed to return approximately £300 worth of items.
The returns process includes a small, easily missed option asking whether you want a refund to your original payment method or store credit via e-vouchers. Unfortunately, I missed this and was automatically issued vouchers instead of a refund.
That aside, what followed has been an exhausting and frustrating experience.
I first had to chase the vouchers because they never arrived. Customer service insisted they had been sent, but they were nowhere to be found—not in my inbox, spam folder, or junk mail.
As I didn't want £300 tied up in store credit, I reluctantly used the vouchers. Unfortunately, the replacement items weren't suitable either, so I returned them.
Weeks passed. No new vouchers arrived. I chased again.
The response? Exactly the same. I was told the vouchers had been sent and advised to check my spam and junk folders. Once again, there was nothing there.
What makes this even more frustrating is that there is no telephone support. As an online-only company, customers are left with no way to speak to a real person when something goes wrong. I also question how accessible this approach is for vulnerable customers who may struggle with lengthy online correspondence.
Months later, I'm still doing the legwork to find out where my money is. A refund or voucher should not require this much chasing, and being repeatedly told something has been sent when they clearly haven't is incredibly frustrating.
The repeated delays, missing vouchers, and difficulty obtaining a refund create the impression that keeping customers' money for as long as possible is built into the process. I can't say whether that's actually the case, but it's certainly how this experience has felt from a customer's perspective.
Based on my experience, I would think very carefully before ordering, particularly if there's any chance you'll need to make a return. A straightforward refund process should not take months, multiple follow-ups, and this much effort from the customer.

Although KM has a good quality in their clothes, my last experience was not good in terms of a return. They have 2 sites allowing you to choose either UK or EU, and even though i made an order via the EU portal, ALL the returns are in the UK, and it is not stated in KM website, which misleading the customers. That means that the customer has to pay the customs clearance and thereturn fee, as the parcel will be returned to a non EU country. BE Careful customers!

AVOID!!!! Purchased a swimming suit in the sale at £34. Waited such a long time then they refunded me £23! When I queried they have charged me for a SEEL protection £2.99 which I didn't agree to, a £4.00 return fee and £3.99 super saver service! Ive reported this to Trading Standards. Absolutely shocking! Plenty other places to purchase high quality goods and not be treated like this! And no Karen Millen don't come back and try to justify any of this. I wouldn't give your company another penny and recommend to others to do the same!

What’s really disappointing is the returns process. It feels really slow, and there’s been zero communication about my refund. The parcel was delivered back to you nearly 10 days ago, and I’ve still not had any confirmation or update. There’s nothing showing on my account either, which is worrying.
It’s also frustrating that the only way to contact customer service is by email and then you’re just left waiting. When you’re paying premium prices, you expect a much better level of service than this.
Overall, the whole experience has been quite disappointing.

Problem with a return resolved very quickly- thank you to Jade for her assistance & great customer service

Jade was very helpful in resolving my issue with a dress

Impossible to get a human to connect. Emails are not dealt properly as whoever answers these has no access to your account! Ask umpteen questions, can’t see screenshots, can’t find order numbers and you end up with the most frustrating experience! And as for REFUNDS - zero chance of seeing anything until a month or more after chasing them up - each time order not found. DIABOLICAL

Jade was very helpful with my query today very prompt and efficient.

I received a beautiful crystal embellished top but it arrived slightly damaged due to the nature off the material.

Jade helped me with the order and sent a replacement straight away.

What a pity. I use to love Karen Millen and now they sold out to a shyster company called Boohoo. Buyer beware. Unfortunately I didn’t learn this until after my purchase. Not only did they not deduct the 20% that should have been applied with the code I entered, they also added a “shipping protection” charge of $13.53. So in addition to my $16.16 shipping charge (that I was willing to pay), I also have this additional charge. Apparently there is a box that THEY conveniently check for customer and I needed to uncheck the box in order for them not to apply. Who has time for all this? I will never ever buy from them again. I did reach out to the company…. they aren’t sure why the 20% wasn’t applied but stated they cannot apply it at this time. I’ve read that the quality isn’t what it use to be. Time will tell when I get my $250 dress with the almost $30 shipping charge!

Great support and prompt response and action by Jade at Karen Millen today to process my return request.