Karen Millen Reviews 

Karen Millen effectively stole €167.21 on refund which should have totalled €367.91, for 2 dresses returned in perfect condition, I have photogrpahy of everything. They did not alert me when refund was made, or that there would be a deduction, or say why they were deducting it. I followed all the conditions, but didn't check up on the actual amound refunded unitl "too late" to be given any explanation or refund - a mere month after the sale. I will never go back to Karen Millen. WHile they may make a lot of money this way, they are defrauding their customers, and are not interesed in the long term. DO NOT SHOP HERE,

Excellent and efficient customer service provided by Jade Amber today.
I had trouble applying a promotional code and Jade sorted it all out for me. A effortless and very pleasant experience. Thank you very much Jade. You are an asset to the company.

I purchased a dress on 4 July 2026 for my brother's wedding, which will take place abroad. Unfortunately, I never received the dress, and as of today, 19 July, it has still not been delivered.
Since 7 July, I have been tracking my order and contacting InPost, the delivery company, on multiple occasions. Despite numerous conversations, I received nothing but conflicting information, and no meaningful action was taken to resolve the issue. Their handling of my case has been completely unacceptable.
I also contacted Karen Millen to request an update on my order. I was advised to wait until 18 July and was informed that, if the parcel had still not been delivered by that date, it would be considered lost and the refund process would then be initiated.
I followed those instructions and waited until 18 July, as I was advised. As there was still no update from the courier, I had no choice but to purchase the same dress again on 18 July for next-day delivery on 19 July, as I am travelling tomorrow and could not risk being without the dress.
Today, 19 July, I contacted Karen Millen customer service expecting to proceed with my refund, in line with the information I had previously been given. Instead, I was informed that I would now have to wait until 25 July before the refund process could even begin. This directly contradicts the information I was originally provided and has caused me significant inconvenience and unnecessary expense.
I have acted in good faith throughout this process, followed all the instructions I was given, and waited for the agreed deadline. The continued delays and changing information are unacceptable. I therefore expect my refund to be processed immediately without any further delays.

I would advise customers to avoid this company.. poor customer service, not reliable

I had dress didn't suit me . I swns it back I never got the refund. I lost £60 . I try to contact with the customer service and email to them no response. Please stop buying from this Brand you will loose your money.

Make sure you double check delivery options. Its very hidden and before you know it you've paid 14.99 or even £30+ for delivery. Ive raised a dispute but it's all AI. Also, their app only supports apple so you have to use fb or insta messages. Id stay away!

I ordered a dress for my elderly mum for a family wedding. The dress had been reduced and even better, there was an extra 10% off, or so it said. It was a silver embellished full length evening dress. When I came to pay, it didn't look like the extra reduction had been applied. I then got an email confirming my order and showing a reduced amount I had supposedly paid. I was confused so emailed customer services (there is no call option). It was confirmed what I had paid was the correct amount as it included £16.91 for SEEL. I queried what SEEL was and was advised it was an extra amount to ensure my purchase had insurance included and to give me an extra 7 days to return the item if I didn't want it. Apparently you need to tick a box if you don't want this. I was still charged £3.99 for delivery. I buy 99% of my shopping online and have never come across this anywhere else. It was also not clear on the checkout, so I was really unhappy. On top of this the dress arrived rolled up into a plastic bag with no protection to stop it getting damaged. It was an expensive gown and I expected it to come in a box, or at least folded and packed carefully. I have had no reply to my latest email with my concerns. I had to pay return postage so the extra £16.90 didn't include a possible return charge. All in all it was a very bad shopping experience and I would suggest avoiding shopping at Karen Millen.

I ordered online 30/6- never received my order. Customer service is so poor I have no clue who to call to request a refund. I managed to found them on Facebook and had a chat. They first told me to wait until 14/7 before they declare it a missing parcel on 15/7 I wrote to them I want my money back in full. They then said I need to wait until 17/7. Another message has just been sent, no reply. KM I want my money back in full please!!

I ordered a dress in 2 different colours for my daughter’s graduation. I preferred the red one but it was faulty so I returned and re-ordered it. The re-order is lost in transit and I still haven’t received it. 2 days before the event I placed a 3rd order for the same dress and paid £7.99 for next day delivery. It arrived on time thankfully. I’ve complained to Karen Millen as I feel it’s unfair I’ve paid 3 lots of postage (£18)and return postage (so far £3 but probably £6 if the lost dress arrives). I’ve been asked so many times for order numbers and tracking numbers I’ve lost count! I finally got past AI and a member of staff text abruptly to say there’s nothing they can do and closed the complaint! Absolute rubbish customer service and I won’t shop there again. No wonder the brand is in financial difficulty!

The customer service is very helpful and patient! Thanks very much!

Jade was very helpful and found a solution quickly

Sadly my dress arrived damaged due to missing/loss of beads but Jade helped me with a return refund due to this in a very lovely way. Understood how disappointing it was due to the occasion and made sure to highlight this. Awaiting my refund. Thank you Jade!

I only wish I had read the KM reviews before making my purchase.

Unfortunately, I didn’t — and I quite literally paid the price.

After realising I had been inadvertently directed by KM’s website to an overseas KM store, I immediately attempted to cancel the order before it had even shipped, however KM refused.

What followed was an unnecessarily frustrating and expensive experience, made significantly worse by an unreasonable returns policy, and exceptionally poor customer services.

The irony is that I had always intended to repurchase the same item from my local KM store once the incorrectly ordered item had been returned.

Instead, the experience has permanently changed my view of the company. Not only will I never purchase from KM again, but I will actively discourage others from doing so too.

Companies are ultimately judged by how they respond when something goes wrong. On that measure, KM failed badly.

Customer service is appalling.

I have shopped with KM for over 20 years but their customer service has gotten so bad that they have lost a loyal customer.

I am unable to contact them regarding a refund for items I returned using the QR code they provided and the tracking number provided in their e-mail does not register anywhere??

Their customer service e-mail address does not work and there is not a contact telephone number.

I will be shocked if KM still exist in 12 months time with this level (or lack thereof) of customer service.

Please read the reviews before buying anything from Karen Miller! They are unprofessional and unhelpful! The refund process is a nightmare. I have returned items on 27 the May and I still waiting for the refund. Customer service telling me to wait another 8 days- they are simply a joke . If I could I give the -1 rating !

Ordered a dress that cost over £100, it came in packaging ten times worse than a Shein order, highly surprising for a dress of that cost. I then needed to return the order which was not an easy process. I was left chasing my refund for two weeks after they received my order and didn’t send me any confirmation. Would never order from them again.

I wish I’d read the reviews before ordering from Karen Millen. I selected express delivery on 9th July, my order didn’t arrive on 11th July. I ordered a dress for my sister’s wedding on the 17th, so ordered thinking I had plenty of time in case of a delay. Contacted Karen Millen via the WhatsApp (help) bot which now says my delivery won’t arrive until 24th July. Evri says the parcel is still with the sender, which I believe is true, given the reviews and the fact that Evri are good at updating their system (even if delayed). I fear I will now be dealing with a very poor refund process (I will update as things proceed).

The customer care from this company does not exist. I ordered an expensive dress which did not arrive. All I got from this company was a message saying this parcel is shown as delivered, please check your outhouses etc., unless you are prepared to loose money because they don’t care where your parcel actually is, then don’t risk it.

If I could give them zero I would, I bought a dress from Karen Millen, didn’t like it so I returned it. I unfortunately asked for a credit voucher to be added to my account. That was over a month ago and despite emailing continuously for a number of weeks they still haven’t sorted this fiasco out.
I’m so sick of this I don’t think i will ever buy from them again.
Some of the staff emailing back have also been extremely unhelpful.

Had a problem with refund and they solved it seamlessly.
Thank you
Nuray