I was very satisfied with my experience. The staff was polite, friendly, and helpful throughout the process. Everything went smoothly, and they were happy to answer my questions. The only thing I woul... See more
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See what reviewers are saying
JYSK was great. There no problem with them. But the GLS service was absolutely useless. We paid extra to have our mattress delivered to our door for it was urgent. It is my wife to be home alone who... See more
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: We visited JYSK Taastrup today to buy items for our new house, and we had an excellent experience thanks to Natasha. She was incredibly supportive, patient, and professional throughout... See more
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I’ve had a really positive experience shopping at JYSK Denmark. I bought quite a few items for my home, and I’m very satisfied with both the quality and the prices. The products were affordable, pract... See more
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Company details
Written by the company
JYSK har altid et godt tilbud til dig indenfor alt til boligen - gå på opdagelse i vores store sortiment og se alle de gode tilbud idag!
Om JYSK
Written by the company
Contact info
Sødalsparken 18, 8220, Brabrand, Denmark
- +45 70808190
- kundeservice@jysk.com
- www.jysk.dk
4.3
Excellent
50K reviews
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Diaco at Jysk Vermlandsgade
Excellent service by Diaco at Vermlandsgade 51, 2300 København.
We asked for the availability of a table and Diaco was quick, helpful and kind but most importantly very professional as he was super busy with other customer but didn’t forget us.
Keep it up 🙏🏼
Hassan
15 May 2026
Unprompted review
Reply from JYSK Danmark
Hey Hassan.
Thank you very much for your kind review. 😊
I’m happy to hear that you had a good experience with us at JYSK, and that my colleague Diaco from the Amager store was able to assist you with what you were looking for.
Have a nice day.
// Caroline JYSK Customer Service.
Reply from JYSK Danmark
Hi Silvana,
Thank you very much for your review 😊🙏
We are very happy to hear that you had an effective experience – and thank you so much for your kind words 💙✨
We really appreciate you taking the time to share your feedback with us 🌟
// Annesofie - JYSK Customer Service
Reply from JYSK Danmark
Hi Amrit
Thank you for your review – we’re happy to hear that you were satisfied with the service provided by our employee 👍
We really appreciate your feedback and hope to be able to assist you again another time.
Have a great day 🌼
// Anne - JYSK Customer Service
I recently purchased two duck down…
I recently purchased two duck down pillows (50x70, 750g) from the JYSK store in Sumqayit. I was expecting comfort and a good night's sleep, but these pillows have been a complete disappointment.
Even though they are filled with duck down, they have almost no loft. The moment you put your head down, they become completely flat and provide zero support. It is very upsetting to have spent my money on a product that is impossible to use for its intended purpose.
JYSK is a brand I usually trust, but the quality of this specific item is very poor. I feel that I have wasted my money on these pillows and would not recommend them to anyone.
9 May 2026
Unprompted review
Reply from JYSK Danmark
Hi Esmira
Thank you for your review.
You submitted a review for JYSK Denmark. We have therefore reported it so that it finds the right place.
We hope you receive the assistance you need.
https://jysk.az/store/153
Have a nice day.
// Anne JYSK Customer Service Denmark
i ordered home delivery and it was…
i ordered home delivery and it was delivered to the pakkeshop and I dont have a car and it was horrible and they still charged me for home delivery price
12 May 2026
Reply from JYSK Danmark
Hi Rasa
Thank you for your feedback, and I’m really sorry to hear about your experience.
It’s completely understandable that you’re frustrated – you ordered home delivery but the item was instead delivered to a parcel shop, and on top of that you were still charged the home delivery price. Especially without a car, that creates a lot of unnecessary inconvenience.
This is not the experience we want to provide. We recommend that you contact our customer service with your order details so we can look into what went wrong and make sure you’re either refunded the delivery difference or offered a proper solution 👍
Thank you for bringing this to our attention.
Have a good day 🌼
// Anne - JYSK Customer Service
I used klick og hent
I used klick og hent, purely for speed, but even though I was notified the order was ready to collect, it was not and the only reason they received a four star was because the assistant went out into the shop to collect my order. So obviously not as fast a service as I hoped.
11 May 2026
Reply from JYSK Danmark
Hi Veronica
Thank you for your feedback – and we’re sorry to hear that your Click & Collect experience did not meet your expectations in terms of speed.
It is of course frustrating to be notified that an order is ready for pickup, only to find that it is not fully prepared. We understand your disappointment, especially since you chose Click & Collect specifically for a fast and convenient service.
We are, however, glad to hear that the assistant helped by going out to collect your order, and we appreciate your recognition of that effort.
Your feedback is valuable, and we will pass it on so we can improve the accuracy and timing of our Click & Collect process.
Have a great day 🌼
// Anne - JYSK Customer Service
Horrible delivery and after-sale service
Horrible delivery and after-sales service, worst I've ever experienced!
I waited at home all day, and the GLS (Global Logistics Service) delivery person didn't even notice me, delivering my package directly to the self-pickup point. So I had to walk 800 meters to pick up my huge box of chairs.
The problem wasn't just the delivery service; I contacted JYSK, and they refused to refund the extra delivery fee I paid. It's incredibly disappointing; IKEA's postal service is far superior to JYSK's.
12 May 2026
Unprompted review
Reply from JYSK Danmark
Hej Eric
Thank you very much for sharing your experience – and we are truly sorry to hear about your delivery with GLS.
We completely understand your frustration, as you waited at home all day, only for the parcel to be sent to a parcel shop without notice. This is not the delivery experience we want for our customers – especially when it involves a large and heavy package like chairs.
Your feedback is very important to us, and we will make sure to pass it on to our transport partner so they can review how home deliveries and delivery notifications are handled.
Have a nice day 🌼
// Anne - JYSK Customer Service
Reply from JYSK Danmark
Hej Inge
Tusind tak for din anmeldelse – det glæder os at høre, at du har fået super service 👍
Vi sætter stor pris på din feedback og håber at kunne hjælpe dig igen en anden gang.
Rigtig god dag 🌼
// Anne - JYSK Kundeservice
Reply from JYSK Danmark
Hej Rubby
Tusind tak for din anmeldelse – det glæder os at høre, at du har haft en fantastisk oplevelse 👍
Vi sætter stor pris på din feedback og håber at kunne hjælpe dig igen en anden gang.
Rigtig god dag 🌼
// Anne - JYSK Kundeservice
Reply from JYSK Danmark
Hej Birte
Thank you very much for your review – we’re really happy to hear that you experienced good service and fantastic delivery 👍
We truly appreciate your feedback and hope to be able to help you again in the future.
Have a great day 🌼
// Anne - JYSK Customer Service
Hi JYSK Kundeservice,
Hi JYSK Kundeservice,
I am having extremely bad customer experience with JYSK this case 30688760. There are so many levels of mistakes made here both from the store, kundeservice and also the backend system. Following is the sequence of action so far.
1. I placed an order of DKK 8745 in JYSK Nørrebro store on 11.04.2026. Order number 4089007083. I wanted the delivery date to be on 10.05.2026. But the store agent by mistake set the delivery date on 25.04.2026.
2. On 24.04.2026 I received the automated mail that my order is ready for delivery on the next day that is 25.04.2026
3. It was not possible for me to accept the delivery on that day, hence I called Knudeservice to cancel the order.
4. Kundeservice canceled the order, sent me a credit note PDF document (order number 4900697265). Asked for my bank account details where they said refund money (DKK 8570) will come in the next 5-10 business days.
5. Kundeservice also mentioned that the delivery charge of DKK 175 cannot be refunded by system, so they gave a gift card of the same amount.
6. On 08.05.2026, as it was already 11 business days since I requested for the refund and nothing was paid out yet, I called Kundeservice again and they said the refund failed in the system due to technical error and asked me to go to the store to get the money back.
7. I went to the JYSK Nørrebro store and the store agent after talking to the Kundeservice over phone and checking the details in the system, told me it is not possible for him to help with the refund. A Kundeservice agent Victoria (I don't the full name or the correct spelling) would call me on 08.05.2026 or 09.05.2026 to further discuss the case to find a solution. I have not received any call yet and still waiting for it.
In the meantime I had to obviously order everything again as I needed those furniture and paid for everything once more while waiting for the refund for the cancelled order.
So far I have visited the store 5 times and called Kundeservice 4-5 times already for various issues related to this order and refund related problems. Not sure how many more rounds it will take to solve it.
JYSK has always been my preferred brand when it comes to purchasing furniture. But the unfortunate experience this time is really impacting my impression as a customer about JYSK and how you handle the case and compensate when customers need to suffer for mistakes committed from the company end.
I hope someone reads this and sends an acknowledgement and works towards finding a solution as soon as possible.
24 April 2026
Unprompted review
Reply from JYSK Danmark
Hi Lisa
Thank you very much for taking the time to describe your experience in detail – and we are truly sorry to hear about the issues you have had with your order 30688760.
It is clear that several mistakes have occurred throughout the process, including the delivery setup, cancellation, and the subsequent refund handling. We fully understand your frustration at having to contact both the store and customer service multiple times without receiving a final resolution. This is not the experience we want to provide our customers, especially in a case involving so many touchpoints and significant time spent on your side.
It is also very unfortunate that you are still waiting for a clear and final resolution, including your refund. This should of course have been handled much faster and more consistently than what you have experienced.
We will immediately ensure that your case is escalated internally so it can be followed up without further delay. If you have not already done so, you are very welcome to contact us again and write “ATT: Anne” in the subject line, so we can locate your case and ensure a correct and swift resolution.
Thank you for bringing this to our attention – it is very important for us to address issues like this properly.
Have a great day 🌼
// Anne - JYSK Customer Service
I’ve had a really positive experience…
I’ve had a really positive experience shopping at JYSK Denmark. I bought quite a few items for my home, and I’m very satisfied with both the quality and the prices. The products were affordable, practical, and matched the descriptions well. I also appreciated the clean store layout and the helpful staff. Overall, a great place for home essentials and furniture shopping in Denmark.
8 May 2026
Reply from JYSK Danmark
Hi Nadia
Thank you so much for your kind review – we’re really happy to hear that you’ve had such a positive experience shopping at JYSK Denmark 👍
It’s great to know that you’re satisfied with both the quality and prices, and that the products matched your expectations. We also appreciate your kind words about our store layout and helpful staff 😊
We truly value your feedback and hope to see you again in the future.
Have a great day 🌼
// Anne - JYSK Customer Service
Wonderful !
Great bed frame quality,color and wonderful helping staff in Jysk,Faaborg❤️🙏
30 April 2026
Reply from JYSK Danmark
Hej Camelia
Thank you so much for your wonderful review – we’re truly happy to hear that you are pleased with both the quality and colour of your bed frame, as well as the helpful staff at JYSK Faaborg ❤️
It’s great to receive such positive feedback, and we will make sure to pass your kind words on to the team 😊
Have a great day 🌼
// Anne - JYSK Customer Service
Reply from JYSK Danmark
Hi Yuksel
Thank you for your feedback – and we’re sorry to hear that your delivery took longer than the 3 days you were initially informed.
We understand how frustrating it is when expected delivery times are not met. This is not the experience we aim to provide, and we appreciate you bringing it to our attention.
Your feedback is valuable, and we will pass it on internally so we can look into improving our delivery communication and timelines.
Have a great day 🌼
// Anne - JYSK Customer Service
Unbelievably fast
Ordered on Friday, received the day after. Can't ask anything more than this. However, when I asked the physical shop they replied they could only get what I needed in, maybe, 2 weeks. At this point perhaps they should consider closing the shop and only having the webshop, or not?
9 May 2026
Reply from JYSK Danmark
Hi Valerio
Thank you for your feedback – we’re really glad to hear that your online order was delivered incredibly fast, just the day after ordering 👌
At the same time, we understand your frustration regarding the information you received in the physical store. It’s not a good experience when availability differs between channels, and we can see how that would feel confusing and inconsistent.
Stock levels and delivery options can sometimes vary between webshop and store due to different supply flows, but your experience shows clearly that communication around this should be better aligned. We appreciate you pointing it out.
Your feedback is very valuable and will be passed on internally so we can improve the consistency between our stores and webshop.
Have a great day 🌼
// Anne - JYSK Customer Service
Good product
6 May 2026
Reply from JYSK Danmark
Hej,
Tusind tak for din anmeldelse 😊🙏
Det glæder os rigtig meget at høre, at du er tilfreds med produktet – det betyder meget for os 💙✨
Tak fordi du tog dig tid til at dele din oplevelse med os 🌟
// Annesofie - JYSK Kundeservice
Everything was fine except the delivery…
Everything was fine except the delivery promised to arrive between 9-12, then arrived at 8:30 anyway
5 May 2026
Reply from JYSK Danmark
Hej Zdenek
Thank you for your review.
We’re glad to hear that everything else went fine with your delivery.
That said, we’re sorry that the arrival was earlier than the promised time window.
We understand that timing matters, and we appreciate you pointing this out so we can take it into account for future deliveries.
Have a great day.
//Mette – JYSK Customer Service
Reply from JYSK Danmark
Hej Hannah
Thank you for your review 🌟
We’re glad to hear that you see JYSK as a great place to find affordable furniture and home décor 🙂
That’s exactly what we aim to offer our customers.
Have a great day.
//Mette – JYSK Customer Service
Terrible customer service & after care
I ordered a bed 19 April, website said delivery within 10 working days. On 23rd April I received an email saying 10 working days from that day. On the 28th I received a message from the delivery company advising the delivery date as 2 May between 9-15. I waited all day at home and arranged for friends to be available to help assemble the bed. It never arrived. Transport company not contactable and Jysk simply said “it’s within the 10 days. It’ll be rescheduled.” Very unhelpful. The new date was rescheduled for today, 7 May between 9-15 and it’s now 16.20 and still nothing. The customer service operator was very unhelpful again today and simply said “someone from the delivery company will be in touch” and then disconnected the chat. No apologies, no attempting to solve the problem. Now almost 3 weeks of no bed. Go to IKEA. It’s not worth the hassle.
Update 12/05/2026
The delivery was rescheduled for 11/05/2026 between 15-20.00. Yet again it was not delivered. Yet again no-one called me to say “it’s not coming today”. I instead had to spend HOURS this morning trying to get in touch with Jysk/the delivery company only to get more “sorry for the inconvenience”, “delivery will be rearranged”. No-one will take responsibility for the error. No-one has offered compensation for the error. No-one has attempted to actually help solve the issue. Just a lot of passing me from one place to another. Jysk’s reply to my very real complaint is also incredibly weak. The whole experience has left me very unsatisfied and I would NEVER recommend shopping with them.
7 May 2026
Unprompted review
Reply from JYSK Danmark
Hi
Thank you for taking the time to share your experience – and I’m truly sorry to hear about the repeated issues with your delivery and the way the situation has been handled.
What you describe is clearly not the level of reliability or customer service we aim to provide. Missing deliveries, lack of clear communication from the transport company, and feeling dismissed in contact with customer service is understandably very frustrating – especially when you’ve had to arrange your time and help around the expected delivery dates.
This should have been handled much better, with clearer updates, proactive communication, and proper support throughout the process. I understand your disappointment, and I’m sorry that you were left without both your order and proper assistance.
Your feedback will be passed on so we can review both our delivery coordination and customer support handling.
Thank you for sharing it – even though it’s a very unfortunate experience.
We hope the situation gets resolved quickly for you 🌼
// Anne - JYSK Customer Service
Always favourite stoare
5 May 2026
Reply from JYSK Danmark
Hi Snehlata
Thank you very much for your review – we are delighted to hear that we are your favourite store 👌
We truly appreciate your feedback and hope to be able to help you again another time.
Have a great day 🌼
// Anne - JYSK Customer Service
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