Terrible website. They have opened an account without my permission and taken money from me. I know I have not set this payment up as I have not received a product and the information is linked to my... See more
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terrible store. please pay attention, do not enter into a VIP partnership! You get credits and must redeem them. Payout ? no chance. the clothes are unfortunately also anything but great... See more
Company replied
I'm really Happy with JustFab onlineshop, all clothes are very high quality, perfect packaged and quick delivered... I recommend it to everyone because I am very satisfied, it is possible to find... See more
Company replied
The Material ist rough on skin ,ist not well glued, the earings came deffected and the shoe size doesnt Match. Awfull experience .
Company replied
Company details
Information provided by various external sources
Es ist kein Geheimnis, dass Frauen gerne verwöhnt werden und es lieben FABelhaft auszusehen. JustFab bietet Dir Zugang zu Style Experten und zu den angesagtesten Trends für Schuhe, Handtaschen, Jeans und Schmuck, um für Dich ein unvergessliches Einkaufserlebnis zu schaffen. Jeden Monat werden unsere Fashion Profis Dir eine auf Dich zugeschnittene Auswahl der trendigsten Schuhe, Handtaschen und Jeans per E-Mail zusenden - eigens für Dich ausgewählt.
Contact info
Schlesische Str. 38, 10997, Berlin, Germany
- (030) 56838013
- support@justfab.de
- www.justfab.de
2.2
Poor
14K reviews
Replied to 34% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
very helpful when i had a problem in…
very helpful when i had a problem in ordering and answered very quickly on instagram. thank you so much. looking forward to see my order
25 November 2021
Reply from JustFab Deutschland
Hi Nour,
thank you for writing this wonderful feedback.
We are very happy, that you are satisfied with our shop and our customer service. It is very important to us that our employees conscientiously take care of our members' inquiries. Thank you for sharing your great experience with us! 😊
Best regards,
Lisa - JustFab Team
Reply from JustFab Deutschland
Hello Martina, thank you very much for your great 5-star review! 🥰
We are very happy to hear that you like our shop and our products. 🥰
Happy shopping! 😍
Kind regards,
Natascha - JustFab Team
Cancellation after two weeks of waiting!
I signed up for the VIP JustFab Germany this month. I ordered three pairs of shoes right away. When I received the shoes, 2 out of the 3 fit but one of the boots i purchased ran too big, about half to a whole size too big. So i thought "no problem, I'll just exchange". And that I did, i processed the exchange on my app and waited patiently for my item to get here. However, after 2 weeks of waiting for my boots i hadn't received an email or anything of that sort. So i decided to contact an agent via their online chat website. The agent apologized for the inconvenience and said my order was processed and i would be receiving my boots in a few business days but that was a lie. When i ended the chat with her i got an email saying that my order was cancelled! I right away got on the chat again and spoke with a different agent confirming that in fact my order was cancelled because they no longer had my size and were completely sold out. I was able to receive some help with their customer service team which I appreciated.
24 November 2021
Unprompted review
Reply from JustFab Deutschland
Hello Jennifer,
Thank you for taking the time to review our shop. We are terribly sorry that you had such a bad experience with us.
Some styles are so popular that they sell out extremely quickly. I'm really sorry that the item you wanted couldn't be shipped because of that. We are truly sorry!
We think it's a pity that we couldn't meet your expectations with your exchange and hope to meet them with your future orders!
If you have any questions or need help, you can contact us at any time via social media (Facebook, Instagram).
Best regards,
Natascha - JustFab Team
thank you!!!!
24 November 2021
Reply from JustFab Deutschland
Hi Donatella, thank you for your wonderful 5 stars review!
We are very happy, that you are satisfied with our Shop. Thank you for the feedback!
We hope to continue to meet your expectations in the future! Have a lovely day.
Kind regards,
Milla - JustFab Team
Super produck
23 November 2021
Reply from JustFab Deutschland
Hi Mohamed,
Thank you for this wonderful feedback.
It makes us happy that you are satisfied with out products. Have fun shopping! 😊
Best regards,
Lisa - JustFab Team
Just love it <3
23 November 2021
Reply from JustFab Deutschland
Hi Kerstin,
thanks for rating us!
We are very happy that you love our shop! Visit us again soon. 😊
Kind regards,
Lisa - JustFab Team
Ja is bessssst!!!
23 November 2021
Reply from JustFab Deutschland
Hi Marcela,
Danke für Dein Feedback.
Es freut uns riesig, dass Dir unser Shop zusagt. Viel Spaß beim Shoppen! 😊
Beste Grüße,
Lisa - JustFab Team
I am delivering every month and the…
I am delivering every month and the shoes are perfect
22 November 2021
Reply from JustFab Deutschland
Hi Ceyda,
thank you for this feedback!
We are very happy that you like our shop and our shoes so much! Visit us again soon, we will publish a new collection on the 1st of December. No doubt that you will find something interesting! 🥰
Happy Shopping!
Kind regards,
Lisa - JustFab Team
Reply from JustFab Deutschland
Hello Iasmina Elena, thank you very much for your wonderful review and the kind words!
We are very pleased that you enjoy shopping with us so much. Thank you for the 5 stars and your support.
We wish you many fabulous moments with your new products! Have a great day. 😍
Kind regards,
Milla - JustFab Team
Super toll 🌺
21 November 2021
Reply from JustFab Deutschland
Hey Mustafa! 😊
Wir bedanken uns von ganzem Herzen für diese wunderbare Auszeichnung!
Es gibt für uns einfach nichts Schöneres, als einen Kunden glücklich zu machen. 👌 😊
Wir wünschen Dir weiterhin viel Spaß beim Shoppen und wünschen Dir noch eine erfolgreiche Woche, bis bald!
Liebe Grüße,
Peter- JustFab Team
Reply from JustFab Deutschland
Hello Elisa! 😀
Thank your very much for your 5 star review.
We are very happy that you are satisfied and that you have rewarded us with this great review. 👌
We wish you a nice week! 😀
Best regards,
Peter - JustFab Team
Reply from JustFab Deutschland
Hey Fiona,
thank you for writing this great review!
We are happy that you are satisfied with our shop and your order! Have a wonderful day! 😊
Kind regards,
Lisa - JustFab Team
Reply from JustFab Deutschland
Hello, thank you for your review. 😊
We are very happy that you are satisfied and that you will certainly order from us again soon.
Thank you very much for your feedback, we hope that we will give you even more pleasure in the future. 🙏😀
Have a great weekend! 😀
Best regards,
Peter - JustFab Team
That was amazing!!!!
18 November 2021
Reply from JustFab Deutschland
Hi Djellona,
Thank you very much for your wonderful review and the kind words!
We are very pleased that you enjoy shopping with us so much. We wish you many fabulous moments with your new products and a nice day!
Kind regards,
Emma - JustFab Team
Reply from JustFab Deutschland
WOW Gözdee, herzlichen Dank für Deine tolle 5 ⭐ Bewertung!
"Perfect & wonderful nice" klingt wie Musik in unseren Ohren. 🎵
Super, dass Dir Deine Produkte so gut gefallen und Du von der Qualität angetan bist. 😍
Folge uns gerne auf Facebook & Instagram und lass Dich begeistern, inspirieren und faszinieren. Wir teilen diese Momente gerne mit Dir! 💖
Ich wünsche Dir einen fabelhaften Tag! 💐
Liebe Grüße aus dem Team Deiner JustFab Familie 😊
Lilly
Reply from JustFab Deutschland
Hello Zeynep! Thank you for this great 5 star rating! 😊
We are very happy that you are satisfied with our styles and great prices. Your feedback means a lot to us!
Have a nice day! 😊
Best regards,
Peter - JustFab Team
I love the material of the boots on…
I love the material of the boots and so this is my second order and in very happy with my orders😍❤️
17 November 2021
Reply from JustFab Deutschland
Hey Heema,
thank you for this wonderful review!
We are very happy that you like our designs and we hope to be able to impress you more and more with each new collection! 🥰
Kind regards,
Lisa - JustFab Team
Reply from JustFab Deutschland
Hi Ana,
thanks for taking your time to rate our shop!
We are glad that you are satisfied with your products! However, we are sorry that you had problems with our website. We will pass on your feedback, to make sure that we provide the best possible shopping experience to our members. Thank you for your feedback!
Kind regards,
Lisa - JustFab Team
This is my first purchase
This is my first purchase. I cannot really comment until I receive the purchase. It was easy to order. Only problem is you can only put in a German telephone number which is not practical when ordering from Austria.
16 November 2021
Reply from JustFab Deutschland
Hi CJ,
thanks for writing this review!
We are always looking for new ways to further develop and your feedback will certainly help us. We therefore thank you very much for your constructive criticism, which helps us to improve the quality of our website in order to offer our customers the best possible service.
We hope that you will love your new products! 😊
Best regards,
Lisa - JustFab Team
A couple of windows didn't open
A couple of windows didn't open. Most importantly at the register and when I wanted to read your AGB. As well as the side didn't accept my phone number. I needed to log myself out completely.
Otherwise great products and I love that you can adjust the size and colour of stuff in your Cashier so easily.
16 November 2021
Reply from JustFab Deutschland
Hi Henriette,
thanks for your feedback.
We are very sorry that you had troubles while ordering on our website. Try to use PC while ordering and it might help you to clear cache & cookies before trying to use our website again. We are going to pass on your feedback, to make sure that we solve any possible technical issue.
Kind regards,
Lisa - JustFab Team
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