Terrible website. They have opened an account without my permission and taken money from me. I know I have not set this payment up as I have not received a product and the information is linked to my... See more
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See what reviewers are saying
terrible store. please pay attention, do not enter into a VIP partnership! You get credits and must redeem them. Payout ? no chance. the clothes are unfortunately also anything but great... See more
Company replied
I'm really Happy with JustFab onlineshop, all clothes are very high quality, perfect packaged and quick delivered... I recommend it to everyone because I am very satisfied, it is possible to find... See more
Company replied
The Material ist rough on skin ,ist not well glued, the earings came deffected and the shoe size doesnt Match. Awfull experience .
Company replied
Company details
Information provided by various external sources
Es ist kein Geheimnis, dass Frauen gerne verwöhnt werden und es lieben FABelhaft auszusehen. JustFab bietet Dir Zugang zu Style Experten und zu den angesagtesten Trends für Schuhe, Handtaschen, Jeans und Schmuck, um für Dich ein unvergessliches Einkaufserlebnis zu schaffen. Jeden Monat werden unsere Fashion Profis Dir eine auf Dich zugeschnittene Auswahl der trendigsten Schuhe, Handtaschen und Jeans per E-Mail zusenden - eigens für Dich ausgewählt.
Contact info
Schlesische Str. 38, 10997, Berlin, Germany
- (030) 56838013
- support@justfab.de
- www.justfab.de
2.2
Poor
14K reviews
Replied to 34% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I'm really Happy with JustFab…
I'm really Happy with JustFab onlineshop, all clothes are very high quality, perfect packaged and quick delivered... I recommend it to everyone because I am very satisfied, it is possible to find products of any age and size.
⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐
Ich bin wirklich zufrieden mit JustFab Onlineshop, alle Kleidung ist sehr hochwertig, perfekt verpackt und schnell geliefert... Ich empfehle es jedem, weil ich sehr zufrieden bin, es ist möglich, Produkte jeden Alters und jeder Größe zu finden.
⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐
15 July 2022
Unprompted review
Reply from JustFab Deutschland
Hey Love Jukes!
Wow! Was für eine traumhafte Rezension! Da kommen mir ja fast die Freudentränen! 😀
Vielen Dank für diese überaus tolle Auszeichnung! 👌
Bei uns ist natürlich für jeden Geschmack etwas dabei. 😊
Wir freuen uns sehr, dass wie immer alles super geklappt hat und zu Deiner Zufriedenheit lief.
Genieße diesen wunderschönen Tag und hab noch ein schönes Wochenende! 🙌
Bis zum nächsten Einkauf!
Liebe Grüße vom gesamten Team,
Peter- JustFab Team
The shoes from just Fab are just high…
The shoes from just Fab are just high quality and l love them.
11 July 2022
Unprompted review
Reply from JustFab Deutschland
Hi Sachell,
thank you for leaving us your impression!
We hope you will always find the quality and range of our products to your satisfaction! Your support means a lot to us.
Stay Fab! 😊
Lisa - JustFab Team
Thank you so much love all the product…
Thank you so much love all the product i ordered from you everything is nice and the quality is woooow. Thank you once again. Will continue ordering from you
7 July 2022
Reply from JustFab Deutschland
Hello Safia, we have to thank you for your impressive rating! 🙏🏻
We are delighted that you are completely satisfied with us and that we can inspire you with our products. 🥳
We are proud and happy that we have won a TOP customer like you and thank you very much for the trust that you have placed in us. 🤗
Thank you very much for your 5 stars and we hope to be able to fulfill your wishes in the future.
You are always welcome with us. 💖
Have a nice weekend and see you soon. 👋🏻
Warm greetings
Lilly - JustFab Team
Excellent service
16 June 2022
Reply from JustFab Deutschland
Hi Teresa, vielen herzlichen Dank für die 5 Sterne Bewertung!
Wir sind stolz, dass wir so eine tolle Kundin wie Dich haben und hoffen, auch zukünftig Deinen Wünschen gerecht zu werden. :)
Ich wünsche Dir viele fabelhafte Momente mit Deinen Styles!
Viele Grüße,
Emma - JustFab Team
Honestly
Honestly, I want the real money for my credits back. But it seems, that this doesn't work. So I try to buy some things in the shop.
But it is ridiculous that I have to pay for an order although I still have credits.
Take care with this shop - after my credits are spend I won't buy here again.
5 June 2022
Reply from JustFab Deutschland
Hello Miri, thank you for taking the time to write this review!
We are truly sorry that you had problems with using your credits. To make it easier for members to shop with credits, these credits are to be viewed as units worth € 39.95 and can also be redeemed as such. For example, if you order goods for € 45.90 one credit will be charged, but the next credit cannot be broken up. The difference will be paid using your stored payment method. But if the amount covers 2 full credits, both credits will be applied.
Should you have any questions or need help, you can contact us at any time via social media (Facebook, Instagram).
I wish you a fabulous day!
Kind regards,
Natascha - JustFab Team
Very nice products
1 June 2022
Reply from JustFab Deutschland
Hi Gabriela,
thank you for leaving us such a good review. 😍
It is inspiring to read about the pleasure that our styles bring to our customers. We can’t be more proud to have you as a representative of our styles, which means so much to us. 💖
We can't wait to have you in our online-shop again! 🚦🛒
Thanks for choosing JustFab. 🌟
All the best,
Zoé
JustFab Team!
Reply from JustFab Deutschland
Wow, great feedback, thank you Tatyana. 🤩
We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. 😇
Stay Fab! 🌟
All the best,
Zoé
JustFab Team!
Reply from JustFab Deutschland
Hello Gerlinde, thank you for the wonderful 5-star rating. 🙏
It sounds like you're completely satisfied. That's what we want. 🤩
Follow us on Facebook & Instagram and let yourself be inspired, inspired and fascinated. We are happy to share these moments with you! 💖
We hope that we can welcome you again soon. 🤗
Warm greetings
Lilly - JustFab Team
Reply from JustFab Deutschland
Hallo, vielen lieben Dank für Deine prächtige Bewertung!
Wir lieben es, Dich mit unseren Styles glücklich zu machen. Danke für Deine endlose Treue und Zufriedenheit mit uns.
Es würde uns sehr freuen, bald wieder von Deinen Erfahrungen zu lesen. 🌷
Schöne Grüße,
Emma - JustFab Team
Super produk.
1 May 2022
Reply from JustFab Deutschland
Hallo Henrietta, wir danken Dir vielmals für Deine super 5-Sterne-Bewertung! 😍
Wir sind immer sehr bemüht, völlig neue Trends und TOP Styles herauszubringen, die jeden ansprechen. Super, wenn wir Deinen Geschmack getroffen haben. 🥳
Ich wünsche Dir noch einen schönen Tag und freue mich schon auf Deinen nächsten Besuch! 🤗
Weiterhin freuen wir uns sehr, über Deine Erfahrung zu hören. 😊
Liebe Grüße aus dem Team Deiner JustFab Familie 😊
Lilly
I am totally for it!
I have read many critics about subscription traps at Just fab, but i have still chosen to try, and i have not once regret it! There are clear rules about how to use it, you just have to read it carefully, you don't have to pay every month, just have in mind that you have to pause the month on time. Ordering and ist super easy, delivery is fast, and so is back sending if you don't like it. I would definitely recommend it!
1 May 2022
Reply from JustFab Deutschland
Hello Tamara! Thank you for this fantastic review! 🙏
We are happy to hear that you like our shop and our VIP membership that much!
Share your good experiences with your friends and visit us again soon! 💗
Have a great day! 😊
Best regards,
Peter - JustFab Team
Reply from JustFab Deutschland
Hi Ulrike,
thank you for your lovely feedback!
We are very happy to have provided you with such a positive experience and we are thrilled you are satisfied with our products and offers!
Happy shopping! 😊
Kind regards,
Lisa - JustFab Team
Absolute Verarsche.
18 April 2022
Reply from JustFab Deutschland
Hi Camis,
vielen Dank für Deine Bewertung unseres Shops.
Es tut uns sehr leid, dass unser Shop so einen schlechten Eindruck bei Dir hinterlassen hat. Wir geben uns große Mühe unser Programm und die Konditionen beider Mitgliedschaften so
verständlich wie möglich darzustellen.
In den FAQ http://www.justfab.de/hilfe/faq sind alle wichtigen Informationen zu JustFab kurz
zusammengefasst.
Sollten dennoch weitere Fragen aufkommen, hilft auch gerne unser Kundenservice
weiter.
Wir geben uns unser Bestes und hoffen, zukünftig Deiner Anforderung gerecht werden zu können.
Beste Grüße,
Lisa - JustFab Team
I got an offer for using my credits…
I got an offer for using my credits with an Email that said there are lots of offers reduced to 5,95 €.
I shopped 3 reduced items for (all together) about 39 €. But this 39 € will be taken from my bank account - why couldn't I use that credit I have?
Sorry, but this is not okay - I am lured to use my credit for reduced offers and can't even redeem my credit.
18 April 2022
Reply from JustFab Deutschland
Hi Denise,
Thank you for your feedback. I'm terribly sorry that your credit wasn't applied the way you wanted.
Our main goal is to make a customer happy and we would be glad to look into that.
One of our customer service representatives will contact you via mail in order to help you resolve your issue.
Have a fabulous day!
Kind regards,
Emma - JustFab Team
Not satisfied with the customer service
15 April 2022
Reply from JustFab Deutschland
Hello, we are extremely sorry that you are unsatisfied with our customer service.
It is the highest priority for our customer service staff to take care of our members' inquiries as best as they can. If we did not succeed in this with your inquiries, we would like to sincerely apologize.
Since we want to continuously improve, we are happy to pass on your feedback.
If you have any questions or need help, feel free to contact us via social media (Facebook or Instagram) so that we can assist you as soon as possible.
Best regards,
Emma - JustFab Team
Love the site..but sizes not available
13 April 2022
Reply from JustFab Deutschland
Hello Vaishnavi, thank you very much for your wonderful 4 stars!
We are very happy, that you love our site and shop! 🤗
Since we put a new collection online every month, it is possible that particularly popular styles are quickly sold out. I'm really sorry that something like this happened to you with the items you wanted.
Nevertheless, I wish you a lot of fun with shopping! Visit us again soon! 🥰😍
Kind regards,
Natascha - JustFab Team
Reply from JustFab Deutschland
HI Marina,
thanks for rating us!
It makes us happy that you are so satisfied with our shop!
Visit us again soon! Happy shopping! 😊
Kind regards,
Lisa - JustFab Team
I enjoy buying shoes at JustFab .
7 April 2022
Reply from JustFab Deutschland
Hi Petrina,
Thank you for taking your time to provide us with a review!
It makes us happy that you enjoy shopping! We are glad to hear you like our shop and our products. Thank you for shopping at JustFab!
Kind regards,
Lisa - JustFab Team
I have ordered countless time by…
I have ordered countless time by JustFab and my items both shoes, bags and clothes was very beautiful and are made of high qualities. The items was also delivered to my house within one week. My suggestions to JustFab is that they should compel the post office to make sure they deliver to door step so as to avoid those items been stolen since they always inform before delivery. They left mine on the ground floor without any notification while i live on 9th floor, i was very fortunate to see it on time.
5 April 2022
Reply from JustFab Deutschland
Dear OGE,
Thank you for leaving us a five star review. 😍
We are happy you are satisfied with the quality of our items, and prompt delivery. 🤸🏻♂️
We are terribly sorry that the postman delivered your package without notification. This shouldn't have happened. We will report the concern immediately to avoid such circumstances in the future. We are grateful for your support! 🙏🏻
Thanks for shopping with JustFab! 🤗
We wish you a great day. 💐
All the best,
Lilly - JustFab Team
I have bought more than 10 times from…
I have bought more than 10 times from JustFaub and i am very satisfied with the quality and the prices! Well done!
5 April 2022
Reply from JustFab Deutschland
Hi Georgios,
We are more than happy to hear this! Great quality/price ratio is what we strive to offer our valued customers. Thank you for recognizing this and rewarding us with 5 stars! ✨
We hope your excitement will continue to grow, as our designers are putting a lot of love and effort into every collection.
Have a lot of great moments with your new styles and a wonderful day!
Best regards,
Emma - JustFab Team
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