JUST EAT Ireland Reviews 

A Joke!!!! Over an hour and a half waiting for a delivery that I could have walked there myself 4 times and back because they have no drivers!!!! If you can’t provide a service, don’t promise that you will, wasted my time and can’t even throw a drink as courtesy what a disgrace

The order placed through your platform was for 8 Hot Wings, yet only 6 were delivered. This means the goods supplied were incomplete and not what I paid for. Your decision to refuse a refund or any corrective action is unacceptable.

Under Irish consumer law, including the Sale of Goods and Supply of Services Act 1980 and the Consumer Rights Act 2022, consumers are entitled to receive the goods they paid for. Where goods are missing or incorrectly supplied, the trader is required to provide an appropriate remedy such as a refund or replacement.

If this matter is not resolved promptly, I will proceed with escalating the issue. This will include submitting a formal complaint to the Competition and Consumer Protection Commission (CCPC) and initiating a chargeback through my bank for goods paid for but not supplied.

In addition, I intend to share my experience publicly through reviews and with others I interact with professionally. I work in retail and speak with a large number of customers and people daily, and I will be open about this experience and the outcome of this matter.

I have been a Just Eat customer for over 10 years, which makes this response particularly disappointing. I would strongly encourage you to review this matter again and resolve it appropriately.

Kind regards
Keiran Brown

I can see why the reviews are so bad... their chat function is useless... waiting over an hour for an order to be delivered within 35 minutes, and latest update on site is another hour or more...

No response to Just Eat Chat and finally through to the restaurant... who can't help as it is all organised through Just Eat.

With a delivery that may take 2 hours to get here... dreadful services on all parts, and systems that are designed to not be responsive to customers who have issues.

Also, quite telling.. no response to any of the complaints on here from Just Eat... obviously don't care a jot.

To add insult to injury, a driver turned up and then cycled by ... called him 3 times to ask him to return the way that he came. Eventually blocked my calls and marked the delivery as complete... I called the partners number and was told that they could see all this, and now I await a refund... Needless to say, AVOID

Waited over 90 minutes for a delivery. Food was cold. Customer service really unhelpful. I will not use Just Eat again after this experience. Even their feedback option on their website is broken when you click on it.

Good selection of restaurants to choose from. However, not all restaurants provide the service expected. But overall a good experience

The Delivery Takes longer then IT should be by time IT gets Here ITS cold. Delivery Has my pfone Nummer but keep saying cant get true.

Easy 2 use and great when u have no cash to order

It depends on where I order from. McDonalds can be hit or miss in that most of the time the food arrives cold and it seems that you have to request milk with your Americano.
With other locations,it depends on how many orders they have and whether your order arrives in one piece.
Overall, a great facility and one stop shop where there is a great choice of restaurants and a facility to see the approximate time of delivery.

Ordered. Paid online. Received confirmation that order was received. Drove there. Received confirmation that order was ready for collection. Takeaway was shut and had been shut all evening.

Just Eat are ruining small businesses. I ordered food from a small business and the food arrived freezing cold. This is not the restaurants fault but the driver for Just Eat who take on multiply orders at once. The customer service is non existent and this is the lies they sent me. It took him 15 minutes to eventually tell me when the driver collected my food. This restaurant is 15 mins away. He magically got it to me in 4 minutes and was absolutely freezing cold. The restaurant had it made but he didnt update his system for ages. I wish businesses had their own delivery service and we could stop wasting our time on Just Eat

Robbers !! I have made numerous orders with just eat and any time I order McDonald’s for my kids there is always missing iteam and when I email just eat you get the same reply each time which is

Thank you for contacting us about your recent order. We're sorry to hear you didn't have the great experience we wanted for you.

We've looked into everything in detail to see what we can do. On this occasion, we're unable to offer a refund or compensation based on all the information we have. We appreciate your understanding.

Thanks again for getting in touch with us.

Just Eat

They never compensate you for the items
That are missing ,this has happened multiple times ,never order from just eat !! Try somewhere else and there also more expensive then ordering from other places.

Confirmed food was collected from restaurant and could see delivery driver on app near house but then delivered appeared on app. FOOD WAS NOT DELIVERED. Last time using Just Eat!

Should be able to give 0 stars.

No customer service at all.

Hard to get the money back after order being cancelled.

ETA on the orders 30-40 min, expect to be 1.5-2 h at least.

it should be 10 stars because Just Eat is outstanding

My wife ordered a McDonalds for delivery and after waiting for ages she contacted the courier only to be told the order had been "cancelled" and was told the payment would be refunded after 3 days. She rang McDonalds to complain but was told it wasn't their responsibility. Question is what happened to the order? Was it never sent out? Was it sent out but never delivered? If so then was it returned to Mcdonalds or did the courier keep it for their lunch? Don't ever use this shower of incompetent sham artists. I don't know why McDonalds use them it tarnishes their whole reputation.

I cancelled an order, made over Just Eat, direct with restaurant as Just Eat are only contactable by email. Restaurant were excellent and refunded the cost via Just Eat. I contacted Just Eat by mail but they 'repeatedly' denied my refund even though they had received the money back from the restaurant!!.
The restaurant area manager had to intercede with Just Eat to make the refund happen.
The interaction with Just Eat was like dealing with a bot and despite telling them that they had my money they didn't seem to care

Yesterday I got food from a local shop and everything was like always click on the items you want pay and wait. After 20-30 min I got a call from the driver asking me for the code I told him I'll give him the code when he's downstairs and then he told me if I don't provide the code he wont be able to come and deliver my food I was like sure here is the code I didn't think much of it, then he told me food will be there in 10 min. After 20 min I tried to call the driver but the number didn't work I called the restaurant and asked if the driver is close as it was marked as delivered on the app. The restaurant told me they don't know as they don't have the drivers information or phone number then I opened the chat with Just Eat and they told me that the food was delivered and the code was entered correctly there is nothing they could do, I asked if they can call the driver as it's one of their employees or check with him or something. In a "respectful" they told me they don't do anything once the order is finished and the correct code was provided basically they don't care anymore, l asked the same question again for them to check with my driver as the food was not cheap the agent just responded with is there anything I can help you with? I said no that this is my only concern and then the agent closed the chat like WTH?????
Unfortunately this was my last time that I used Just Eat.
Just Eat if you read this thabk you for the polite agents and the superb drivers "meaning" ➡️💩