JUST EAT Ireland Reviews 

2,122
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Considering 262 reviews, most reviewers were unhappy with their experience overall. Customers frequently experienced missing orders, where food was marked as delivered by drivers but never actually arrived at the correct address. People also struggled to obtain refunds for these missing items and described customer support interactions as completely unhelpful or even rude. Some people were satisfied with the service, pointing out that placing orders is simple and regular deliveries are frequently prompt. These consumers appreciated the wide selection of available restaurants along with fast and efficient delivery times when ordering from reliable places. Reviewers also noted that problems were sometimes resolved quickly and smoothly by specific establishments.

What people talk about most

Delivery service

Clients share negative opinions on delivery service, frequently reporting that orders never arrive even... See more

Order

Consumers find order to be negative, frequently highlighting missing items, incorrect deliveries, and long... See more

Customer service

People report negative experiences with customer service, highlighting frustration when dealing with... See more

Service

Customers consistently note negative experiences with service, expressing widespread dissatisfaction and... See more

Refund

Reviewers mention negative feedback about refund policies, frequently reporting that customer service refuses... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The app is easy to use, I trust it, and unlike some other apps, your orders arrive with zero fuss. My only gripe would be the venders are adding on the Just Eat charges to their items. So using Just... See more

Rated 3 out of 5 stars

Order was wrong I was advised to contact justeat as I paid online through them. No reply on 2 occasions.

Rated 2 out of 5 stars

An order I placed was delivered with some items missing. I rang the shop and they said they were out of stock and that I would be refunded via justeat ie, it's been two weeks and no sign of the refund... See more

Rated 2 out of 5 stars

Just eat used to be a great company at "FIRST".I used to use them twice a week or more for over a 10 year period!! But once they started with this service charge for customers was a bad move on... See more


Company details

  1. #2 of 2 best companies in Online Food Ordering Service

Written by the company

We're Ireland's leading online takeaway ordering service. We've got over 1,700 of your favourite local restaurants online for you to choose from #minifistpump! A reminder that this page is for reviewing JUST EAT and not our restaurants. If you wish to review your meal, you can do so via your account page on JUST-EAT.ie

Written by the company


Contact info

2.7

Poor

TrustScore 2.5 out of 5

2K reviews

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2.7

All reviews

(2,122)

246 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Owing to a glitch on the just eat app I…

Owing to a glitch on the just eat app I was charged three times for the same order apache pizza after complaining was told it would be rectified as yet nothing has been done I feel very let down by both just eat and apache pizza both of which I used regularly but will not be using either again

4 April 2026
Rated 1 out of 5 stars

The driver got my address wrong and…

The driver got my address wrong and rather than confirming my order they just left it on some random persons front door and marked it as complete. There was no attempt to contact me about the issue. The website was so clunkly that it made it really difficult to report the issue as well

1 April 2026
Unprompted review
Rated 1 out of 5 stars

Bad service

Just eat delivery service is a disgrace. For two nights in a row now we haven't had our food delivered. The attitude of the delivery driver was a disgrace. He said he texted and rang my number, and he did neither. God only knows where my food is. Then when we got on to customer service, while they were helpful enough they could only give credit note so I didn't even get my money back and I'll have to order from them again. I certainly would not recommend their service.

29 March 2026
Unprompted review
Rated 1 out of 5 stars

I will to step back from this app

I will to step back from this app, they will charge you without your bank details and now I tried to dispute an order that their driver didn't deliver and they said they can't help me.
I will have to dispute the charge with the bank now.
I will not use the app anymore.

26 March 2026
Unprompted review
Rated 1 out of 5 stars

Accidentally made an order from the…

Accidentally made an order from the wrong restaurant (with a very similar name) rang the restaurant and they told me to contact just eat to cancel.
Customer service refused flat out to do anything about it even though the restaurant had agreed to them cancelling it. 40 quid down the drain to order food in another county

18 March 2026
Unprompted review
Rated 1 out of 5 stars

Please never order from this platform(They don't care about customers)

Please never order from this platform! Not only did I get the wrong item in my order (garlic cheese fries instead of curry cheese, and family member is extremely allergic to garlic) they also refused to help or give any refund for this! Extremely disappointing to see from this platform, it really has fallen off as I have been a regular user of the platform for years now, but this is seriously making me now just never use this platform again if they disregard their customers so much. If my family member ended up getting hurt as a result of this they could have been seriously hurt.

13 March 2026
Unprompted review
Rated 1 out of 5 stars

Very bad ordered a meal lazt night i…

Very bad ordered a meal lazt night i never got it when i conraced just eat they told me they were not giving my money back but the take away said they has no drivdrs to deliver the meal but just eat said i was not getting my money back because they had the meal ready but i had no way of getting the food so had to cancel as they would not deliver what a waste of 30 euro my grandson was buying a meal for his mother to surprise her for mothers day and they would not give him his 30 euro back if you cant deliver the food they should give you your money back.very bad service.....

13 March 2026
Unprompted review
Rated 1 out of 5 stars

I don't know w ho the ceo of just eat…

I don't know w ho the ceo of just eat is or what way she runs her company an absolute disgrace robbing people's food waiting too get your money back definitely the company is a shambles will be going further about it 5 orders not delivered app deleted never use them again and if people had any sense they wouldn't either

10 March 2026
Unprompted review

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