Joseph Joseph Reviews 

I ordered the large blue nesting tray approx one uear ago (on a set of three) - I could see that the non stick material started wearing off and I ultimately made the decision to not use it as I didn't want the coating to chip away into the food ! I contacted JJ and Mariela was amazing !! She ordered a replacement for me the very next day ! I love their products adn will continue to buy and use - customer service is A+++

We had a small issue with one of our knives from a block which was still under guarantee and both customer services representatives we spoke to at Joseph Joseph were incredibly helpful and replaced our item for us quickly and at no charge. Excellent service.

I have several products of Joseph Joseph and I'm fully satisfied of their quality and also of their customer service. 🔝

Ruth was exceptionally prompt in responding to my request and resolved the problem within 24hours. She was polite and helpful. This is the kind of customer service which should be expected but is rarely experienced with other brands.

Wouldn't usually bother to write a view, but very happy with both the laundry basket and the bin! Well designed as well as being functional. The customer service experience was also seamless.

Unfortunately the coating on my large roasting tin had started to peel after a few months of use. I contacted the customer service and my item was quickly replaced, great communication the whole way! Huge thanks to Joy, appreciate your help in resolving my problem. Great customer service!

After 2,5 years my EasyStore Shower Squeegee fell apart. Annalise from customer care send a complete new one as a replacement. Top service!!

Ruth from customer service provide me with a very quick feedback and solve my problem very quickly. I highly recommend to buy Joseph and Joseph products directly with them to be protected and supported by their incredible client service team. Great products but also great customer experience.

The knife bought as a single item blade seperated from handle within guarantee, the product made individually back then is no longer available singular - i hope JJ will recreate this availability in future- however i was offered and sent a voucher towards another item and bought a knife set with this voucher deducted, great service and customer care, very quickly dealt with and appreciated and Annalise was very helpful throughout- thankyou , i have bought many joseph joseph items over the years and been very satisfied with them

All problems solved by Kokila, I am very happy with Joseph!

What great customer service. The lid on my Totem bin stopped working it wouldn’t close properly. Sent in batch number and order codes, JJ asked me to send a video of the bin lid opening and closing. They confirmed same day that a replacement bin would be sent out and I received it the following day. That is definitely excellent customer service

5 star service, with excellent support from Ruth, who helped with a mistake I’d made with delivery details. She went above and beyond to help me.

After purchasing a laundry pop basket as I was due to move I kept it stored away.

When eventually I moved and wanted it set up the item was damaged

I called and spoke to a very helpful and polite person called George who without hesitation arranged a replacement

Excellent service and 1st class treatment credit to George for your efforts and help

Honest review – disappointed with performance and support.
I really like the sleek design of this Joseph Joseph trash compactor, but that’s about where the positives end for me.

At $225, I expected far more than a glorified tall trash bin. The manual crusher is underwhelming and struggles with basic items like plastic bottles, cans, or rigid food containers. It simply doesn’t have the power or design needed for effective compaction.

On top of that, the bag holder is unreliable — the bag constantly slips off, which defeats the purpose of a premium bin.

Customer service was equally frustrating. I was asked multiple times for information and sent videos of the issues not once, but three times. Communication felt like dealing with a chatbot, and after all that, there’s still no resolution.

I wanted to love this product, but for the price, it falls well short of expectations. Would not recommend unless you only plan to use it with very soft waste and don’t mind fighting with the bag holder.

My current workaround: I now use my old inexpensive waste basket with cheap bags. When full, I loosely tie the bag and place it into the Joseph Joseph bin to crush it. This method is far more effective and avoids all the tearing and slipping issues.

The customer service of this company is second to none
Quality items that last years

Ive nothing but good to report. Bought a salt and pepper mill a while back- the top fell off from time to time. I sent an email to raise the issue. Within 24 hours, a replacement was despatched to me. That’s why I buy Joseph Joseph - they stand over their products.

Having used Joseph Joseph products over the years and loved their designs and usefulness. I was upset that the handle had sheared off my totem bin. Not sure if the new design lid in spare parts would fit my bin I rang to check and spoke to Cindy in Customer Services who was very helpful. After emailing details and photos of my old bin unfortunately the new one was incompatible with my bin. The good news was they would send me a replacement bin. I was not expecting this at all and was delighted at this outcome. Thank you to Cindy and Mariela for help with this you/they are great ambassadors of a great brand. I'm happy to be the owner of a new totem bin!

I cannot comment on the product quality but delivery service and actions to resolve the issue are only worth 1 star.
DX (UK carrier) notifies you by text of the delivery day. No live tracking data available. Waited in day 1 looked at the text link again to find delivery rescheduled for the Nextday day2. No notification. Waited in day2 no sign by lunchtime so contact Joseph Joseph - “Sorry but it has been rescheduled at your request for the Nextday (day3) again going back onto the text link and sure enough rescheduled again. Cannot communicate with DX. JJ customer service advised if it doesn’t arrive tomorrow we will look into it! Shocking - expecting us to wait in for 3 days and hope.
Update. Following the publication of this review I was contacted by Joseph Joseph with an immediate resolution and the goods arrived special delivery. Why does it take reviews for Companies to react correctly? Thank goodness for Trustpilot. The original goods still haven't arrived - avoid DX

I ordered a bbq set which did not turn up. I contacted Joy from Joseph Joseph, and she sent me another one out straight away. She also kept in touch all the way though the process making sure I received it.

I enquired if a replacement part was available and received a comprehensive guide together with a link for the part from customer service representative called George.
I replied saying I found the postage rather outrageous for such a small and lightweight part and considered the matter closed.
George then looked further into my enquiry, traced the original purchase and found out I was still within warranty so got back in touch and dispatched a replacement free of charge!
Now that is customer service of the highest quality; not being asked, just doing it right for the customer.
Well done George!