Joseph Joseph Reviews 

I was very impressed with how quickly Customer Service at Joseph Joseph replied to my query. They were friendly, helpful and professional, kindly offering me a contribution towards purchasing a replacement spatula, as my 4-year-old one’s handle had started to disintegrate.

My Totem Max Recycling bin is such a great design and I love using it. But suddenly the lid opening mechanism stopped working so the lid would not pop up. Ruth and Shaq in customer support responded very promptly when I contacted them, and they were most helpful. A replacement bin is now being sent to me by DPD. Excellent service from a very reliable company.

After a shaky start when my order didn’t arrive on scheduled date and speaking to a rather vague answer machine, satisfaction was reached when my goods arrived- albeit 4 days late. Thank you to George for his concern. All’s well that ends well.

Our bin lid catch broke on our older model Totem 60L so the lid would not stay closed. I contacted customer service and Amina became my contact. She helped me check whether the bin was still in warranty and immediately sent a replacement lid. Unfortunately it was for the new model and when I enquired about getting one for the older one, Amina confirmed it was no longer being made. Again, as the bin was still under warranty a new bin has now been dispatched. The whole process was dealt with seamlessly and the customer service was excellent. Would highly recommend Joseph Joseph in the future.

Mariela was very kind and it helped me to substitute an item that had arrived broken

I waited a few weeks before posting this to be sure, and honestly, I don’t regret this purchase for a second.

*A small hiccup at the start, but outstanding customer service*
The first delivery was a bit rough: the package arrived open and the bin had taken a knock. I contacted customer service and wow, they were amazing. Ruth and then Annalise took over super quickly. Responsive, professional, no hassle. A new bin was sent out right away and it arrived in perfect condition. Thank you both for your efficiency!

*The bin itself? Incredible.*
It’s literally changed the way we handle waste at home. Sorting has become simple, pleasant, and even a bit rewarding.

What I love:
- *The bottom bin on wheels*: such a simple but brilliant design. The bin stays in the kitchen, and after meals I just pull out the bottom bin and roll it into the dining room to clear the plates. No more awkward back-and-forth trips.

- *The food waste bin*: same thing, easy to move and use. My kids, aged 5 and 3, got the system quickly and now sort their waste on their own.

- *The odor filter*: it actually works. We no longer feel like we have a bin in the kitchen. Smells are contained, even with food waste.

*Result*: we sort more, we sort better, and without the hassle. The whole family is absolutely delighted with it.

If you’re hesitating, don’t. The Totem Max isn’t just a bin, it’s a real little upgrade to daily life. Thanks to the team for the product and for the flawless customer service!

The item I received was faulty. I contacted customer service, they replied promptly and sent a replacement. Excellent customer service. Highly recommend.

Really impressed with the customer service!

I had an issue with a Totem bin lid mechanism and, after contacting support, the team handled everything professionally, quickly, and very fairly. Special thanks to the support team for being helpful and understanding throughout the process.

It’s refreshing to deal with a company that stands behind its products and genuinely cares about customer experience.

Happy customer here and will definitely continue buying from them.

Great design and quality of products for kitchen and bathroom. Had one problem with which they were very helpful and honourable. My supplier of choice.

Great service from Kokila today. She responded quickly and was very helpful throughout the whole process. Everything was handled efficiently and clearly, making the warranty claim easy and stress-free. Really appreciate the support.

I bought the clean tech cleaning set and it arrived damaged. I called JJ and spoke to Amina who could not have been more helpful. Within an hour she had organised a replacement which is arriving today. Obviously I haven’t used the tools yet but they look very sturdy and well worth the money.

I like JJ products for the functionality and aesthetic but Annalise in customer service made it everything stress free and put my mind at rest. The aftercare, or should I say 'in between' care made alk the difference.

Timely very correct and thoughtful answers.

We have a totem bin and it has a ten year guarantee which runs out in a few months.
Without any quibble at all, the company have honoured that guarantee.
The customer service from Joy has been prompt, efficient and first class.
Highly recommend buying from this company.

One of our roasting trays developed a fault in the non stick layer six months after purchase. I emailed the company and they were amazing and the next day I received a replacement. Fantastic customer service would definitely recommend.

Incredible service from JJ. Had an issue with finding parts for my bin which was very old. As they didn’t make the parts anymore they sent me an entirely new bin! I’m absolutely blown away by the service and care. Special props to Amina for the fantastic communication and customer service whilst dealing with my case!

Issue with product, resolved straightaway with a replacement sent out. Very happy with the customer service.

I emailed the complaint this morning and it was resolved this afternoon by Ruth

Excellent service

Super quick customer service response from George, much appreciated!

Fantastic customer service! An item broke over the weekend, so I messaged on Sunday. By Monday lunchtime I had a response, and within 2 hours a replacement item had already been sent out with the order numbers provided. Really impressed with the quick turnaround and support — 5 stars from me. Thanks again!