Joseph Joseph Reviews 

Great products ! I am a loyal client for many years and recently had a slight problem with one of last items I purchased. The customer care service has been kind and efficient in solving the problem with no delay! I recommend it !!!

Joseph Joseph always quality products. First time return because the item was too large.
My experience with Customer Service representative Mariela was excellent. Things went so smoothly…I was pleasantly surprised.
Thanks for your help

The response process is first class . No quibble on a faulty item. Brand new item delivered very quickly .
Of course the item was faulty it was the totum bin the spring on the lid broke replacement sent immediately as item was within the 2 year warranty. Thank you

Hello

I’m writing to express my sincere gratitude for the exceptional customer service provided to me. I recently reached out to your team regarding a potential replacement for a product, and Cindy went above and beyond to assist me.

She meticulously outlined all my options and guided me in the right direction. Cindy also sincerely apologized for the inconvenience caused and genuinely wanted to help me resolve the issue. Although I had purchased the item through a third party, which I will never do again, Cindy was understanding and gently led me back to that seller.

Even when delivering disappointing news, Cindy maintained a courteous and caring demeanor, ensuring my satisfaction as a customer. Ultimately, she successfully arranged for a replacement to be sent out and resolved the situation.

The training that Cindy received in handling the customer experience must be commended as well. It is a true reflection of a company who deeply cares about their customers.

I do hope that Cindy is a real person, but if she were an AI, I would also commend the script used to train them.

Thank you again

Your loyal customer
Jaffa

Speedy response to my query about warranty of product (stackable ice cube tray with lid) and very considerate customer service.
Thank you

I bought a Totem Max 60L about 5 years ago, it's been a good product overall, but recently I had an issue with it and Joseph Joseph solved it almost instantly for me. I was already a fan of their products but now I'm very pleased with the support as well.

Had a small issue with my product however it was very quickly resolved. Thank you to ‘Joy’ at customer services who handled my issue with understanding and efficiently.

I made a purchase but forgot to change the delivery address. I immediately emailed customer service, and they not only responded very quickly but also made sure my order arrived at my current address!

I like the design of JJ. I used to buy in Galerie Lafayette. Lately I didn’t find. I ordered already by mail and it arrived quick and well. This time I had a problem with ordering and Mr Kokila helped me. Thanks.

Thank you to Kokila for taking into account and solving the problem I had with a product from the brand Joseph. His responses to my emails were immediate and meant to find a solution that perfectly satisfies me.
Thank you to him and the Joseph company for having such an efficient after-sales service.

Excellent company and excellent people. Very quick and very good seller .Kokila is the Best !!!

I mistakenly made my order twice and I requested they cancel one. it was explained to me that once an order was in the system, it was hard to stop. But Annalise at Joseph Joseph managed to catch the order, cancel It and get me a refund. Thank you!

Very prompt service when contacted them about broken bin brought via Amazon 4 years ago - replacement being sent.
Great service

Bought a ironing board 7 months ago and unfortunately the leg collapsed spoke to Ruth regarding this at customer service and was amazed by the excellent customer service that was given,the issue was resolved within 2 days and I have been sent out a replacement would definitely recommend products from Joseph Joseph amazing quality and customer service once again thank you Ruth

My parcel after four weeks had not arrived and within 24hours of contacting Joseph Joseph Ruth had sent me a replacement parcel. They were so helpful and of course their products are of such a high quality.

Joseph Joseph has such unique products that stand out from the rest. This was the reason for my order. I had one item arrive broken. I contacted the company and Ruth handled everything smoothly. I had a replacement delivered to my home in two days. Talking about great customer service. I will most definitely order again. The products that I did order look amazing and I cannot wait to use them in our new travel trailer. Keep up the good work.

This is a company that cares. No ChatGPT email responses but quick, helpful and caring approach to problems. I was most happy about my interaction with Annalise about a problem with a product. She was a good listener and resolved my problem swiftly and with kindness. I love their innovate and colourful designs.

Had to phone them, pleasant exchange and my issue was resolved quickly, props to them!

I received an excellent reply re my questions. Here is my email back to the name on the email thanking them. "Hello Mariela,

Thank you very much for the prompt reply AND for the excellent suggestions. I am so interested I getting better at knowing what I can do to see what’s actually on the website rather than 1/3 or the page on the left and maybe the same on the right filled with ads that are super annoying. Then as I had with your website, the top part kept coming down so I couldn’t see much of the product, for example.

I’ll certainly give the suggestions you’ve given to me a try.

Thank you again.

Mary

i love the Joseph Joseph travel cups, I use mine everyday. I needed a new one but the design I prefer was not on website so I emailed customer service. I received a very prompt and detailed response from Annalise. she has been wonderful in sorting out a replacement cup for myself, not only in quick service but in being very understanding and kind in our emails! made me feel very listened to; for some it's just a little cup but it's my favourite cup and Annalise really went above and beyond to help me. best customer service ever! an absolute life saver and great conversation!