JMW Reviews 

2,029
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 422 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for their professional attitude and thorough support during difficult moments. Reviewers often highlight the exceptional service, noting that team members are always available to answer questions and keep everything moving smoothly. However, some customers also noted issues with communication delays and a complete lack of responsiveness after their initial interactions. A few other people also felt that the handling of certain administrative tasks lacked transparency, leading to unnecessary confusion and frustration. Some reviewers experienced difficulties getting clear explanations regarding costs and specific documentation requests from their representatives.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting their professionalism,... See more

Service

Customers had positive experiences with service, frequently highlighting the outstanding professionalism,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting timely advice, clear communication,... See more

Response time

People report positive experiences with response time, noting that reviewers frequently praised prompt... See more

Claim

Users describe positive interactions with claim handling, highlighting professional support and successful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hoj, Jade and Sophia supported someone close to me through a very difficult time. Alongside their legal expertise, the compassion and personal care they showed meant a great deal. Their hard work help... See more

Company replied

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Really happy with the service from Scott Ritchie. It was my first time dealing with this kind of paperwork, so I wasn’t really sure what to expect, but Scott made everything so easy and... See more

Company replied

Rated 5 out of 5 stars

Was given this company through my home insurance for a claim. Very good experience. Process took 3 years almost, but ended up with a positive outcome. Would recommend ask for Lucy, she was... See more

Company replied

Rated 5 out of 5 stars

It was my first ever claim in my life at age 48. I've never believed in winning claims. In first impressions, when my details has taken by the customer service, I felt the positivity and hope. I had... See more

Company replied


Company details

  1. Lawyer
  2. also in
  3. Conveyancer
  4. Immigration Attorney
  5. Law Firm
  6. Legal Services
  7. Personal Injury Attorney

Written by the company

JMW is here to help whatever your problem. We provide legal services and advice for individuals and businesses. We are truly a full-service law firm, offering the highest standard of client experience. No matter who you are or what you need, you can be assured of a great personal service from JMW.

JMW Solicitors

Written by the company


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(2,029)

389 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional, Supportive and Reassuring Throughout

I recently instructed JMW Solicitors to act on my sons behalf in a case that had been hanging over us for over 3 years. I want to thank Arabella Dulcie for her support. I can honestly say she was clear and reassuring throughout the entire process. She explained everything in a way we could understand and was always available whenever we needed communication or advice which really helped put us at ease. She also recommended the right barrister for court who was excellent and helped achieve the best possible outcome for my son.
We are extremely grateful for all the support and professionalism shown throughout and would definitely recommend JMW Soliciors.

15 March 2026
Unprompted review
JMW logo

Reply from JMW

Hi Katy,

Thank you for your kind words. We're delighted to hear that Arabella provided clear and reassuring support throughout your son's case. It's great to know that her recommendations contributed to a positive outcome.

Best regards,
JMW.

Rated 5 out of 5 stars

Saeed&Shauna

Shauna and Saeed at JMW Solicitors are on another level. From day one, they took full control of the situation and handled everything with precision, confidence, and zero wasted time. No chasing, no confusion just results … Their communication was sharp, their approach was strategic, and they delivered exactly what was needed without any stress on our side.
Outstanding from start to finish.

1 April 2026
Unprompted review
JMW logo

Reply from JMW

Hi Hassan,

Thank you for your fantastic feedback. We're thrilled to hear that Shauna and Saeed provided such precise and confident support throughout your experience. It's great to know that their communication and strategic approach made the process stress-free for you.

Best regards,
JMW.

Rated 5 out of 5 stars

Excellent - Complex crypto dispute

Excellent - Graham, James, and Lily helped enormously with a crypto dispute that was complex and took a number of years for settlement. Throughout, they were always attentive and incorporated our ideas and feedback. Most importantly, collaborative rather than dismissive of our own insights and work. In the end, we achieved the settlement we set out for despite the numerous challenges along the way that were expertly handled.

15 May 2026
Unprompted review
JMW logo

Reply from JMW

Hello,

Thank you for your excellent feedback. We're glad to hear that Graham, James, and Lily provided attentive support throughout your case.

Best regards,
JMW.

Rated 5 out of 5 stars

Saeed & Shauna 10/10

I’ve been dealing with Saeed & Shauna from JMW for quite a while now and they have been absolutely brilliant! Very professional, informative and helpful through out the whole process I couldn’t be happier! Highly recommend to anyone in the need of help or even a little advice!

13 May 2026
Unprompted review
JMW logo

Reply from JMW

Hi Khaleef,

Thank you for your fantastic feedback. We're thrilled to hear that Saeed and Shauna provided you with professional and helpful support throughout the process.

Best regards,
JMW.

Rated 5 out of 5 stars

Experience with JMW was fantastic!

Experience with JMW was fantastic. The whole team in commercial litigation showed really good attention to detail, however, the standout members of the team were Ellie, Jack & Scott.

Thank you for your assistance.

13 May 2026
Unprompted review
JMW logo

Reply from JMW

Hi Matthew,

Thank you for your fantastic feedback. We're thrilled to hear that Ellie, Jack, and Scott made a positive impact on your experience with our commercial litigation team.

Best regards,
JMW.

Rated 5 out of 5 stars

I cannot recommend JMW more highly

I cannot recommend JMW more highly. Ten stars, if I could! Outstanding service in every way from Helen Kelsall and Olivia. Professional, understanding of human frailties (this client in my case) and 24/7 availability. I found the partnership to handle my speeding case via Google. Now I give the reader of this - a personal recommendation. The confidence to make contact with JMW will result in an overwhelmingly reassuring experience over and above what a first-timer might expect. Far beyond my naive expectations from a lawyer. THANK YOU HELEN AND OLIVIA!

14 May 2026
Unprompted review
JMW logo

Reply from JMW

Hi Jan,

Thank you for your outstanding feedback. We're thrilled to hear that Helen and Olivia provided you with such professional and understanding service.

Best regards,
JMW.

Rated 5 out of 5 stars

Magistrates Court

My business had made a simple honest mistake with paperwork. A few days before the magistrates hearing I contacted Helen at JMW. JMW were able to get the issue quickly resolved
Delighted with JMW

12 May 2026
Unprompted review
JMW logo

Reply from JMW

Hi Papa K,

Thank you for your positive feedback. We're pleased to hear that Helen was able to quickly resolve the paperwork issue before your magistrates hearing.

Best regards,
JMW.

Rated 5 out of 5 stars

Highly recommend solicitor Kathryn…

Highly recommend solicitor Kathryn Morgan in the Wills Trusts and Estates Planning team. Professional and calm at all times. Highly efficient. Great communicator.

1 May 2026
Unprompted review
JMW logo

Reply from JMW

Hi Susan,

Thank you for your fantastic feedback. We're pleased to hear that Kathryn provided professional and efficient support while communicating effectively throughout the process.

Best regards,
JMW.

Rated 5 out of 5 stars

Needed to find a solicitor for a case…

Needed to find a solicitor for a case and found JMW got a great quick polite responce helped all the way through jade was fantastic sorting everything out and on the day paddy came listened to what I had to say processed it to legal terms and got the fantastic result of no prosecution was really happy with it, also a quick mention louise that took payments was polite understanding thank you will be contacting again if ever need there services again

12 May 2026
Unprompted review
JMW logo

Reply from JMW

Hi Shane,

Thank you for your positive feedback. We're thrilled to hear that Jade and Paddy provided excellent support throughout your case, and that you were pleased with the outcome. It's great to know that Louise also made your experience smooth.

Best regards,
JMW.

Rated 5 out of 5 stars

Cara Doyle - expertise and service

Cara was patient helpful and clear in her explanation of our options and possible solutions

9 May 2026
Unprompted review
JMW logo

Reply from JMW

Hi Aruther,

Thank you for your positive feedback. We're pleased to hear that Cara provided patient and clear explanations regarding your options and solutions.

Best regards,
JMW.

Rated 5 out of 5 stars

Excellent from the very start

I cannot thank my solicitor Katie Nolan enough for all of her amazing help and support throughout my claim. From the very start she was supportive, approachable and professional. She always explained each and every step clearly and she constantly kept me updated. Katie has helped change my life and has fought to get the justice that I deserve. Me and my family can’t thank her enough for everything that she’s done, not just for me but for our family as a whole. I am very grateful for Katie.

12 May 2026
Unprompted review
JMW logo

Reply from JMW

Hi Shannon,

Thank you for your heartfelt feedback. We're thrilled to hear that Katie provided such exceptional support throughout your claim and made a positive impact on your life and your family's.

Best regards,
JMW.

Rated 5 out of 5 stars

I would like to thank Helen Kelsall and…

I would like to thank Helen Kelsall and her mentor Olivia for their excellent work in handling my road traffic accident case with CPS over the last 6 months which achieved a positive outcome.
From the start to finish, they have both been professional and supportive throughout the whole process and arranged a wonderful counsel to represent me.
Thank you both for your support, kindness and professionalism during what was a very stressful time xx

12 May 2026
Unprompted review
JMW logo

Reply from JMW

Hi Thama,

Thank you for your heartfelt feedback. We're thrilled to hear that Helen and Olivia provided you with professional support throughout your road traffic accident case. It's great to know that you achieved a positive outcome.

Best regards,
JMW.

Rated 5 out of 5 stars

JMW for legal advice

I was recommended JMW for legal advice following an incident where a driver knocked me off my cycle. My case was handled by Laura Roche on a no win no fee basis.
The service I received was excellent. Professional, patient, efficient and at all times the communication was prompt and clear. Laura was highly effective on pursuing my case and she achieved a very good outcome in settlement.
I would pass on this recommendation to anyone unfortunate enough to need support after such an accident.

11 May 2026
Unprompted review
JMW logo

Reply from JMW

Hi Andy,

Thank you for your positive feedback. We're pleased to hear that Laura provided excellent service and achieved a good outcome for your case.

Best regards,
JMW.

Rated 5 out of 5 stars

I am extremely happy with the service…

I am extremely happy with the service provided by the solicitor team for successfully completing my visa renewal in such a short time. The whole process was handled professionally and efficiently, which made everything stress-free for me.
A special thanks to Mr. Kaleem, who was very kind, supportive, and always quick to reply to all my visa-related queries. He explained everything clearly and guided me throughout the process with patience and professionalism.
I highly recommend their services to anyone looking for reliable and excellent immigration support.

11 May 2026
Unprompted review
JMW logo

Reply from JMW

Hi Ashish,

Thank you for your fantastic feedback. We're thrilled to hear that Kaleem provided the support and guidance you needed for your visa renewal. It's great to know that the process was stress-free for you.

Best regards,
JMW.

Rated 5 out of 5 stars

Consumate professionals

This is the second time my family have used JMW after being referred to Hojol Uddin by a good friend. On both occasions, the communication, clarity and result have all been top notch! Jack Pittam was clear, patient and understanding at all stages. Both are a credit to the legal profession and I would have no hesitation in recommending them to others.

7 May 2026
Unprompted review
JMW logo

Reply from JMW

Hi Graham,

Thank you for your fantastic feedback. We're thrilled to hear that both Hojol and Jack provided clear and patient support during your experiences with us.

Best regards,
JMW.

Rated 5 out of 5 stars

Excellent from start to finish

Excellent from start to finish. Highly recommend. Thank you Scott & Holly

30 April 2026
Unprompted review
JMW logo

Reply from JMW

Hi Tracy,

Thank you for your excellent feedback. We're thrilled to hear that Scott and Holly provided you with outstanding service from start to finish.

Best regards,
JMW.

Rated 5 out of 5 stars

Iconic Firm of Solicitors

I have been a client of JMW for over 50 years. Their service never fails to impress. Cara & Emily looked after my recent legal requirements admirably. I would strongly recommend this long standing law firm to anyone seeking professional legal represntation.

27 April 2026
Unprompted review
JMW logo

Reply from JMW

Hi Kathleen,

Thank you for your long-standing support and kind words. We're thrilled to hear that Cara and Emily provided you with admirable service for your recent legal needs.

Best regards,
JMW.

Rated 5 out of 5 stars

Solicitors with compassion

I can’t thank our solicitor, Lucy Mellor, enough for the outstanding support throughout our claim. From start to finish, she was incredibly compassionate, approachable, and professional. She took the time to explain every step clearly, ensuring we always understood the process, and kept us regularly updated, which gave us real peace of mind. Her dedication and care made a difficult situation much easier to navigate, and we are truly grateful for everything she has done.

6 May 2026
Unprompted review
JMW logo

Reply from JMW

Hi Sue,

Thank you for your kind words about Lucy. We're delighted to hear that she provided compassionate and professional support throughout your claim, ensuring you felt informed and at ease.

Best regards,
JMW.

Rated 2 out of 5 stars

Confusing and inconsistent billing with poor communication

I would not recommend this firm based on my experience, particularly in relation to their handling of costs and payment arrangements.

There was a lack of clear and consistent communication about fees from the outset, and the way the total costs and payment plan were presented changed more than once. This made it difficult to understand what was actually owed and why. I had to send multiple emails asking for clarification, but the responses did not fully address the questions raised or explain how the figures had been calculated in a clear and transparent way.

Despite requesting clarification on the breakdown of costs and how the revised payment amounts were reached, this was not properly explained, which added to confusion and uncertainty about the balance being claimed.

Overall, I found the approach to billing and payment handling to be unclear and inconsistent, and the communication around costs did not meet the level of transparency I would expect.

1 February 2026
Unprompted review
JMW logo

Reply from JMW

Hi Emily,

Thank you for leaving your review. Please reach out to us directly at feedback@jmw.co.uk with your case number so we can investigate this further.

Best regards,
JMW.

Rated 5 out of 5 stars

JMW Fantastic company,life changing outcome for the better

I wish to express my sincere thanks for the exceptional guidance, persistence and consideration provided by JMW Solicitors and in particular, Steven Brown for his personal understanding, support and dedication during the most difficult period of my life.

Whilst the whole process may have been lengthy, I really appreciate the extremely high level of professional expertise, attention to detail and determination in pursuing the best possible outcome for me.

Thank you.

1 May 2026
Unprompted review
JMW logo

Reply from JMW

Hi Mr. Mick Brookes,

Thank you for your heartfelt feedback. We're glad to hear that Steven provided you with exceptional guidance and support during such a challenging time.

Best regards,
JMW.

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