JMW Reviews 

2,029
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 422 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for their professional attitude and thorough support during difficult moments. Reviewers often highlight the exceptional service, noting that team members are always available to answer questions and keep everything moving smoothly. However, some customers also noted issues with communication delays and a complete lack of responsiveness after their initial interactions. A few other people also felt that the handling of certain administrative tasks lacked transparency, leading to unnecessary confusion and frustration. Some reviewers experienced difficulties getting clear explanations regarding costs and specific documentation requests from their representatives.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting their professionalism,... See more

Service

Customers had positive experiences with service, frequently highlighting the outstanding professionalism,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting timely advice, clear communication,... See more

Response time

People report positive experiences with response time, noting that reviewers frequently praised prompt... See more

Claim

Users describe positive interactions with claim handling, highlighting professional support and successful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hoj, Jade and Sophia supported someone close to me through a very difficult time. Alongside their legal expertise, the compassion and personal care they showed meant a great deal. Their hard work help... See more

Company replied

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Really happy with the service from Scott Ritchie. It was my first time dealing with this kind of paperwork, so I wasn’t really sure what to expect, but Scott made everything so easy and... See more

Company replied

Rated 5 out of 5 stars

Was given this company through my home insurance for a claim. Very good experience. Process took 3 years almost, but ended up with a positive outcome. Would recommend ask for Lucy, she was... See more

Company replied

Rated 5 out of 5 stars

It was my first ever claim in my life at age 48. I've never believed in winning claims. In first impressions, when my details has taken by the customer service, I felt the positivity and hope. I had... See more

Company replied


Company details

  1. Lawyer
  2. also in
  3. Conveyancer
  4. Immigration Attorney
  5. Law Firm
  6. Legal Services
  7. Personal Injury Attorney

Written by the company

JMW is here to help whatever your problem. We provide legal services and advice for individuals and businesses. We are truly a full-service law firm, offering the highest standard of client experience. No matter who you are or what you need, you can be assured of a great personal service from JMW.

JMW Solicitors

Written by the company


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(2,029)

389 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent firm

Excellent firm! I highly recommend. Special Thanks to Joana Santos that looked after my case from beginning to end professionally.

2 June 2026
Unprompted review
JMW logo

Reply from JMW

Hi Mauricius,

Thank you for your excellent feedback. We're glad to hear that Joana provided professional support throughout your case.

Best regards,
JMW.

Rated 5 out of 5 stars

Great assistance in digital assets case

Graham, James and Lily made a great work assisting me in a complex digital assets-related matter. They provided deep expertise and showed a fast understanding of complex issues, which helped make the process as efficient as possible. I highly recommend them for crypto-related matters.

1 June 2026
Unprompted review
JMW logo

Reply from JMW

Hi Jordan,

Thank you for your excellent feedback. We're pleased to hear that Graham, James, and Lily provided you with deep expertise and efficiently handled your complex digital assets matter. Your recommendation for crypto-related issues is greatly appreciated.

Best regards,
JMW.

Rated 5 out of 5 stars

Great communication answered all the…

Great communication answered all the query’s I had promptly and finalised my claim with no issues would use again me definitely recommend

20 May 2026
Unprompted review
JMW logo

Reply from JMW

Hi Ryan,

Thank you for your positive feedback. We're glad to hear that our communication was effective and that your claim was finalised without any issues.

Best regards,
JMW.

Rated 5 out of 5 stars

Outstanding Support Throughout Our Surrogacy Journey

We engaged JMW Solicitors to support us through our surrogacy journey and Parental Order application, and we could not have asked for better legal support.

From our very first meeting, JMW guided us through what was, at times, a complex and emotional process with professionalism, empathy and clarity. Throughout the pregnancy, birth and post-birth legal process, we always felt that we were in safe hands.

Following the birth of our son, JMW supported us through the Parental Order application, liaising with the Court, CAFCASS and all parties involved. When unexpected challenges arose following the birth, the team was also available to provide clear and decisive advice at exactly the right time.

During the final stages of the application, JMW ensured everything progressed smoothly through to the final hearing.

The result was a successful Parental Order being granted, allowing our family to reach the final legal stage of a journey that had taken several years.

What stood out most was not only the team’s legal expertise, but their genuine care, responsiveness and understanding of what this journey meant to us as a family.

We would have absolutely no hesitation in recommending JMW Solicitors to anyone considering surrogacy or requiring specialist family law advice.

Our sincere thanks to Lucy, Beverley, Megan and the wider JMW team for helping us bring our son home and complete this very special chapter in our lives.

Panesar Family

28 May 2026
Unprompted review
JMW logo

Reply from JMW

Hello,

Thank you for your heartfelt feedback. We're honoured to have supported you and your family through such an important journey. It's wonderful to hear how Lucy, Beverley, Megan, and the team provided support during the process.

Best regards,
JMW.

Rated 5 out of 5 stars

Scott and Holly at JMW were great!

Scott and Holly at JMW were great.
They made the whole process extremely easy and painless.
They were very informative and answered emails and queries in a timely manner!
I would highly recommend them.

29 May 2026
Unprompted review
JMW logo

Reply from JMW

Hi Sharon,

Thank you for your recommendation. We're glad to hear that Scott and Holly provided brilliant service and made the process easier.

Best regards,
JMW.

Rated 5 out of 5 stars

Professional

Professional, efficient, no nonsense approach and JMW know what they are doing. As they say, "you get what you pay for". We will always use them for any legal advice as we 100% trust them and their service.

28 May 2026
Unprompted review
JMW logo

Reply from JMW

Hi Rob,

Thank you for your amazing feedback! We are glad we could support you.

Many thanks,
JMW

Rated 5 out of 5 stars

Chelsey Kneen completed the recent sale…

Chelsey Kneen completed the recent sale our shared ownership property. It was a complicated process with lots of different parties, Chelsey handled it all with ease and efficiency. She was quick to respond and happily (hopefully) replied to our inane questions.

I can't thank Chelsey enough and would recommend her and JMW.

26 May 2026
Unprompted review
JMW logo

Reply from JMW

Hi Alexandra,

Thank you for your great feedback! We are delighted to hear how Chelsey supported you with your claim.

Many thanks,
JMW

Rated 5 out of 5 stars

Very helpful and professional

Very helpful and professional, from start to finish and would highly recommend

27 May 2026
Unprompted review
JMW logo

Reply from JMW

Hi Kevin,

Thank you for your positive feedback. We're glad to hear that you found us to be professional and helpful.

Best regards,
JMW

Rated 5 out of 5 stars

Exceptional Service

My experience with JMW and Sarah was brilliant. I had never had to use a legal service like this before so admittedly I was a bit a nervous but Sarah was extremely professional, very helpful and sincerely compassionate due to the sensitive nature of me reaching out to JMW in the first place.

Sarah helped me achieve what I had set out to do (something that I thought was going to be near enough impossible to achieve).

Following my positive and pleasing experience, I would use JMW in a heartbeat again if required.

Thanks again Sarah (and JMW)

6 April 2026
Unprompted review
JMW logo

Reply from JMW

Hi Daniel,

Thank you for your fantastic feedback! We're glad to hear that Sarah provided you with the support and compassion you needed during this time.

Best regards,
JMW.

Rated 5 out of 5 stars

Andrew and his team were very…

Andrew and his team were very supportive and efficient. Communication was easy and I’m happy with the outcome. Thank you JMW.

22 May 2026
Unprompted review
JMW logo

Reply from JMW

HI Cassie,

Thank you for your feedback! We're glad to hear how Andrew and his team helped move your claim forward. It's great to know that you were satisfied with the outcome.

Many thanks,
JMW

Rated 5 out of 5 stars

I had a great experience with JMW…

I had a great experience with JMW Solicitors, particularly working with Rhiannon Baldwin. She was incredibly helpful, polite, and consistently clear in her communication throughout the process.
Whenever I had questions—or even just needed reassurance or clarification on emails I’d received—Rhiannon was always approachable and happy to talk things through, making sure I fully understood everything. That level of support made a big difference and really put me at ease.
Overall, a top-notch service. I wouldn’t hesitate to recommend JMW Solicitors, especially for anyone dealing with commercial litigation.

8 April 2026
Unprompted review
JMW logo

Reply from JMW

Hi James,

Thank you for your positive feedback. We're glad to hear that Rhiannon was helpful and polite. Thank you for recommending us!

Best regards,
JMW.

Rated 5 out of 5 stars

RTA claim

When my claim seemed to be taking a long time, Michael Mawdsley took over and things really moved from then. At all times Michael kept me fully informed of progress and what I needed to do. The case was completed to my satisfaction .

20 May 2026
Unprompted review
JMW logo

Reply from JMW

Hi Thelma,

Thank you for your positive feedback. We're glad to hear that Michael kept you informed and helped move your claim forward. It's great to know that you were satisfied with the outcome.

Best regards,
JMW.

Rated 5 out of 5 stars

Highly recommend

My experience with JMW has been nothing but professional, supportive and I would highly recommend their services. I would especially recommend Helen Kelsall and Olivia Daibell who dealt with my case specifically regarding a driving incident and the outcome was the best I could have hoped for at the hearing.

19 May 2026
Unprompted review
JMW logo

Reply from JMW

Hi Rachel,

Thank you for your positive feedback. We're glad to hear that Helen and Olivia provided professional and supportive service regarding your driving incident case. It's wonderful to know that you were pleased with the outcome.

Best regards,
JMW.

Rated 5 out of 5 stars

Cycle Accident

Having had a cycle accident that was not my fault I contacted JMW solicitors as they offered a no win no fee deal.
I was recommended this company by someone else who had used them for a similar claim and I must admit they were great throughout the whole claim process.
There were plenty of emails and communication from them and they earned every penny of the 25% they take from the final settlement amount.
Hopefully I won't need their expert help ever again but if the worst did happen I would not hesitate to use them again.

19 May 2026
Unprompted review
JMW logo

Reply from JMW

Hi Phil,

Thank you for your positive feedback. We're glad to hear that you had a great experience with us during your claim process and that our communication met your expectations.

Best regards,
JMW.

Rated 5 out of 5 stars

Highly recommended

I’m glad I took the advice to approach JMW to deal with my claim & seek legal advice after being misdiagnosed, My clinical negligence case was handled by Mark Havenhand on a no win no fee basis.
The service I received was excellent, Mark’s expertise in that area certainly proved useful he kept regular contact with me when necessary even though at times it felt things were not moving in the direction expected, However, I’m pleased to say my was settled with a good outcome. I’d like to thank Mark & his team at JMW Solicitors for all their efforts and hard work, I would highly recommend anyone seeking to make a medical negligence claim to consider them.?

17 April 2026
Unprompted review
JMW logo

Reply from JMW

Hi Dani,

Thank you for your positive feedback. We're glad to hear that Mark and his team provided excellent service and support throughout your clinical negligence case. It's great to know you were pleased with the outcome.

Best regards,
JMW.

Rated 5 out of 5 stars

I had a great experience with Milly…

I had a great experience with Milly Blunt who represented me in a complex malicious allegation against me and 2 others. Throughout the process I felt she had my back and listened to my side when others refused to. The case resulted in no case to answer and i feel this was massively down to Milly's response to the allegation on my behalf as well as keeping me reassured at points of worry or anger when there was developments. Couldnt of asked for a better representative.

19 May 2026
Unprompted review
JMW logo

Reply from JMW

Hi Dylan,

Thank you for your fantastic feedback. We're glad to hear that Milly provided you with the support and reassurance you needed during such a challenging time. It's great to know that her efforts contributed to a positive outcome for your case.

Best regards,
JMW.

Rated 5 out of 5 stars

Professional service from start to finish

From the very beginning, I received nothing short of a brilliant professional service. Helen and Olivia were fantastic at providing legal support, helping me understand the processes involved. For someone without any legal knowledge, they were excellent.

5 May 2026
Unprompted review
JMW logo

Reply from JMW

Hi Will,

Thank you for your fantastic feedback. We're thrilled to hear that Helen and Olivia provided excellent support and helped you understand the legal processes involved.

Best regards,
JMW.

Rated 5 out of 5 stars

Great solicitors, efficient and thorough

We have had a really good experience working with Sophie, Abiola and Irmak at JMW Solicitors. We initially joined them for the sale of our flat via KFH, and then kept them when we changed estate agents to Foxtons as we really loved working with them. They are efficient and thorough, and were supportive on our (very long!) flat sale and house purchase journey. Would highly recommend!

11 May 2026
Unprompted review
JMW logo

Reply from JMW

Hi Nina,

Thank you for your fantastic feedback. We're thrilled to hear that Sophie, Abiola, and Irmak provided efficient and thorough support throughout your flat sale and house purchase journey. It's great to know you enjoyed working with them.

Best regards,
JMW.

Rated 5 out of 5 stars

I cannot thank Mark enough for the…

I cannot thank Mark enough for the support he gave me throughout my claim. He helped me through a horrible circumstance over a long period of time, always making me feel listened to, supported and genuinely prioritised.

He fought for me when I needed someone in my corner, and we were successful because of his dedication, knowledge and persistence. I am incredibly grateful for everything he has done for me and would recommend him without hesitation.

9 March 2026
Unprompted review
JMW logo

Reply from JMW

Hi Amy-Rose,

Thank you for your heartfelt feedback. We're so glad to hear that Mark provided you with the support and dedication you needed throughout your claim. It's wonderful to know that you felt prioritized and listened to during such a challenging time.

Best regards,
JMW.

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