JMW Reviews 

2,029
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 422 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for their professional attitude and thorough support during difficult moments. Reviewers often highlight the exceptional service, noting that team members are always available to answer questions and keep everything moving smoothly. However, some customers also noted issues with communication delays and a complete lack of responsiveness after their initial interactions. A few other people also felt that the handling of certain administrative tasks lacked transparency, leading to unnecessary confusion and frustration. Some reviewers experienced difficulties getting clear explanations regarding costs and specific documentation requests from their representatives.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting their professionalism,... See more

Service

Customers had positive experiences with service, frequently highlighting the outstanding professionalism,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting timely advice, clear communication,... See more

Response time

People report positive experiences with response time, noting that reviewers frequently praised prompt... See more

Claim

Users describe positive interactions with claim handling, highlighting professional support and successful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hoj, Jade and Sophia supported someone close to me through a very difficult time. Alongside their legal expertise, the compassion and personal care they showed meant a great deal. Their hard work help... See more

Company replied

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Really happy with the service from Scott Ritchie. It was my first time dealing with this kind of paperwork, so I wasn’t really sure what to expect, but Scott made everything so easy and... See more

Company replied

Rated 5 out of 5 stars

Was given this company through my home insurance for a claim. Very good experience. Process took 3 years almost, but ended up with a positive outcome. Would recommend ask for Lucy, she was... See more

Company replied

Rated 5 out of 5 stars

It was my first ever claim in my life at age 48. I've never believed in winning claims. In first impressions, when my details has taken by the customer service, I felt the positivity and hope. I had... See more

Company replied


Company details

  1. Lawyer
  2. also in
  3. Conveyancer
  4. Immigration Attorney
  5. Law Firm
  6. Legal Services
  7. Personal Injury Attorney

Written by the company

JMW is here to help whatever your problem. We provide legal services and advice for individuals and businesses. We are truly a full-service law firm, offering the highest standard of client experience. No matter who you are or what you need, you can be assured of a great personal service from JMW.

JMW Solicitors

Written by the company


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(2,029)

389 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Laura Roche was very helpful and…

Laura Roche was very helpful and efficient as was her colleague, Alfrooz, with the car smashing cycle compensation.

1 May 2026
Unprompted review
JMW logo

Reply from JMW

Hi Dave,

Thank you for your feedback. We're glad to hear that Laura and Alfrooz were helpful and efficient in assisting you with your compensation claim.

Best regards,
JMW.

Rated 5 out of 5 stars

I highly recommend Scott and Holly

I highly recommend Scott and Holly. They were brilliant and they keep you updated regularly.

23 February 2026
Unprompted review
JMW logo

Reply from JMW

Hi Tobi,

Thank you for your recommendation. We're glad to hear that Scott and Holly provided brilliant service and kept you updated throughout the process.

Best regards,
JMW.

Rated 5 out of 5 stars

Professional and clear service

Professional and clear service, with timely communication and helpful guidance. The process was explained well, including potential delays, which made everything reassuring and straightforward.

30 April 2026
Unprompted review
JMW logo

Reply from JMW

Hi Mobin,

Thank you for your positive feedback. We're glad to hear that you found our service professional and clear, and that the communication was timely and helpful throughout the process.

Best regards,
JMW.

Rated 5 out of 5 stars

Spot on

Clare Fleming and Stephanie were absolutely spot on !

30 April 2026
Unprompted review
JMW logo

Reply from JMW

Hi Tobechukwu,

Thank you for your positive feedback. We're glad to hear that Clare and Stephanie provided you with excellent service.

Best regards,
JMW.

Rated 5 out of 5 stars

Helen and Olivia’s vast knowledge and…

Helen and Olivia’s vast knowledge and experience gave me much help, guidance and support throughout the whole process that I couldn’t have done without. Thank you both!

29 April 2026
Unprompted review
JMW logo

Reply from JMW

Hi Mr. Warren,

Thank you for your kind words. We're thrilled to hear that Helen and Olivia provided you with the guidance and support you needed throughout the process.

Best regards,
JMW.

Rated 5 out of 5 stars

AMAZING!

Clare and Stephanie worked on both the sale and purchase property for me, they were amazing, always at the end of a email or phone-call with any queries I had, we completed on both properties in a quick time scale! I would definitely recommend JMW solicitors.

30 April 2026
Unprompted review
JMW logo

Reply from JMW

Hi Lucy,

Thank you for your wonderful feedback. We're thrilled to hear that Clare and Stephanie were responsive and helped you complete both properties quickly.

Best regards,
JMW.

Rated 5 out of 5 stars

Clinical negligence claim - birth

My claim was dealt with very professionally and they kept me well updated. They managed a change of lawyer really well and were happy to explain things in more details relating to the litigation process. I feel heard and supported throughout and they took the time to confirm instructions. I would definitely recommend JMW and Lucy as these sorts of claims are often very emotionally charged - she took the time to empathise and explain things clearly. Thank you!

30 April 2026
Unprompted review
JMW logo

Reply from JMW

Hi Alexandra,

Thank you for your kind words. We're glad to hear that Lucy provided you with professional support and clear communication throughout your clinical negligence claim.

Best regards,
JMW.

Rated 1 out of 5 stars

CON ARTISTS IN SUITS - AVOID

In my experience with JMW Solicitors I genuinely believe they are con artists that act dishonestly and fraudulently towards their clients.

They quoted me £600 to resolve a legal issue, but then billed almost £50,000.

They could not explain in the slightest why the bill reached such a high amount, they couldn’t even provide an accurate breakdown of costs. When they did provide a partial cost breakdown, some of the work they billed for was never even carried out, they just hoped I never noticed and would still pay.

If you use JMW Solicitors like I did then I guarantee you’re going to get scammed also just like I did.

1 April 2026
Unprompted review
JMW logo

Reply from JMW

Hi Joseph,

Thank you for your review. So we can investigate this matter, please get in touch with feedback@jmw.co.uk with your case number and full name.

Kind regards,
JMW.

Rated 1 out of 5 stars

High-end prices, low-end empathy. Don't bother unless you're a celebrity

I approached JMW regarding a serious data negligence case involving a minor and a written admission of liability from an NHS Trust. Instead of a professional legal review, I was directed to a 'Client Services' team who treated a child’s safety like a commercial transaction.
​Their first response was to ask for thousands of pounds upfront for a 'Media Litigation' team, despite this being a standard data breach matter that most ethical firms handle on a CFA (No-Win, No-Fee). They showed zero interest in the evidence of negligence provided and were only interested in the depth of my pockets. If you are a parent looking for justice rather than a bill, look elsewhere

28 April 2026
Unprompted review
Rated 5 out of 5 stars

My father had a great experience with…

My father had a great experience with this company being legally supported by Beth Middleton for her professionalism, knowledge and helpfulness and supportive approach and it was always appreciated with the efficient, clear communication, and quick response times.

28 April 2026
Unprompted review
JMW logo

Reply from JMW

Hi Rachel,

Thank you for sharing your father's positive experience. We're pleased to hear that Beth provided professional and supportive legal assistance, along with clear communication and quick responses.

Best regards,
JMW.

Rated 5 out of 5 stars

Outstanding Service and Support – Heartfelt Thanks

I want to express my sincere appreciation for the exceptional service provided by Lucy Hicks and your team at JMW Solicitors.
During what has been one of the most challenging periods of my life, your firm demonstrated a level of professionalism, empathy, and dedication that truly set you apart. From the outset, I felt supported, understood, and reassured that my case was in capable hands.
Lucys efficiency and responsiveness were remarkable. Every query was handled promptly, and communication was always clear, timely, and thorough. This level of attentiveness made a significant difference, easing what could have otherwise been an overwhelming process.
What stood out most was the genuine care and compassion shown throughout. It was evident that your approach goes beyond legal expertise—you provide real support to your clients when they need it most. That human element, combined with your professionalism, made a lasting impression on me.
I am deeply grateful for your hard work and commitment, and I would not hesitate to recommend JMW Solicitors to anyone in need of outstanding legal representation.
Thank you once again for your dedication and support.

27 April 2026
Unprompted review
JMW logo

Reply from JMW

Hi Costas,

Thank you for your heartfelt appreciation. We're thrilled to hear that Lucy and the team provided you with exceptional service during such a challenging time. Your recognition of their professionalism and compassion means a lot to us.

Best regards,
JMW.

Rated 5 out of 5 stars

Thankyou

My experience with JMW in such a challenging, worrying time of my life has been nothing but smooth and given me the feeling of being heard and secure.
Sara, in particular is a wonderful human being who understands I struggle to understand the vast majority of the processss that is being carried out in my case, she ensures I understand and consitently has kept me updated throughout the process.
Thankyou so much for all your support and I would highly recommend this firm of solicitors.
Jaye

27 April 2026
Unprompted review
JMW logo

Reply from JMW

Hi Jaye,

Thank you for your kind words. We're glad to hear that Sara provided you with the support and understanding you needed during this challenging time.

Best regards,
JMW.

Rated 5 out of 5 stars

Thank you JMW

Thank you JMW, particularly Rhia who was always responsive and supportive when I had queries.

27 April 2026
Unprompted review
JMW logo

Reply from JMW

Hi Jerry,

Thank you for your kind words. We're glad to hear that Rhia was responsive and supportive during your experience with us.

Best regards,
JMW.

Rated 5 out of 5 stars

Stand-out law firm across many service areas

My experience with using JMW for a range of services from litigation, disputes, legal document preparation has always been excellent.

Daniel Martin is one of the best regulatory solicitors in London. He is always on hand with prompt and excellent support, whether that's across commercial or regulatory disputes, or pointing me in the right direction in other areas of the business.

Joe Da Silva in particular is the best conveyancing solicitor I have worked with in my 15 years working in the area.

I would always highly recommend JMW as stand-out among all of the many law firms I have worked with.

25 April 2026
Unprompted review
JMW logo

Reply from JMW

Hi Alex,

Thank you for your excellent review. We're glad to hear that Joe Da Silva and Daniel Martin provided you with outstanding service and support across various legal areas.

Best regards,
JMW.

Rated 5 out of 5 stars

Excellent experience with Rabiah Niaz…

Excellent experience with Rabiah Niaz who helped us execute a refinance deal. Prompt, professional, a real go getter and speed of transaction was phenomenal. Overall, I would highly recommend her and the company.

22 April 2026
Unprompted review
JMW logo

Reply from JMW

Hi User,

Thank you for your excellent review of Rabiah Niaz. We're glad to hear that she provided prompt and professional service during your refinance deal.

Best regards,
JMW.

Rated 5 out of 5 stars

A great result for our business, and I wouldn’t hesitate to recommend them.

We engaged JMW Solicitors for representation at a Public Inquiry and had a very positive experience.

We were fortunate to work with Jack and Scott, who were both professional, calm and clearly very experienced in this area.

Their support in the lead up to the hearing, along with their guidance on the day, made the process much more manageable.

A great result for our business, and I wouldn’t hesitate to recommend them.

1 April 2026
Unprompted review
JMW logo

Reply from JMW

Hi Chloe,

Thank you for your positive review. We're glad to hear that Jack and Scott provided you with professional support during your Public Inquiry, making the process more manageable.

Best regards,
JMW.

Rated 5 out of 5 stars

Starting with a great first meeting on…

Starting with a great first meeting on line, I was taken through the whole process at an unrushed pace.
Every question of mine was answered so my 'non-legal' mind could understand things.
I must mention Kathryn Morgan, who was fantastic in making my will precisely what I wanted and needed.

10 April 2026
Unprompted review
JMW logo

Reply from JMW

Hi Martin,

Thank you for your positive review. We're glad to hear that Kathryn Morgan provided you with a thorough and understandable experience while creating your will.

Best regards,
JMW.

Rated 5 out of 5 stars

I recently had the pleasure of working…

I recently had the pleasure of working with the JMW team - who supported me through a litigation process.

From the outset, they were approachable, clear, and incredibly reassuring during what was a very stressful time. Legal matters can often feel overwhelming, but they took the time to explain everything in detail - making sure I fully understood each step of the process and what my options were.

What stood out most was their professionalism combined with a genuinely personable approach. I never felt like “just another case” - they were responsive, attentive, and always made time to answer my questions -no matter how small. Their attention to detail and strategic thinking gave me real confidence that my case was being handled properly.

Thanks to their guidance and persistence, the outcome was very positive, and I’m extremely grateful for the support I received throughout.

Would highly recommend their services to anyone needing legal assistance.

Thanks again to JMW and all the team!

22 April 2026
Unprompted review
JMW logo

Reply from JMW

Hi Kelvin,

Thank you for your detailed and positive review. We're glad to hear that our team provided you with clear communication and support during your litigation process. It's great to know that you felt reassured and confident throughout.

Best regards,
JMW.

Rated 5 out of 5 stars

Great service and excellent…

Great service and excellent communication throughout. We had contacted several solicitors to help set up a trust but struggled to get any responses. The team at JMW were a breath of fresh air. Cara was incredibly knowledgeable and handled everything efficiently, making the whole process straightforward. I would highly recommend JMW.

22 April 2026
Unprompted review
JMW logo

Reply from JMW

Hi,

Thank you for your fantastic review. We're glad to hear that Cara provided knowledgeable and efficient service, making the process straightforward for you.

Best regards,
JMW.

Rated 1 out of 5 stars

Serious concerns about data transparency — filing ICO complaint

I provided JMW Solicitors with sensitive personal medical records as part of my engagement with them. When I subsequently requested erasure of that data under UK GDPR, my request was refused. The response cited a legal exemption but gave no meaningful explanation of why retaining my specific medical information remained necessary given that my file had been closed. I found the communication dismissive and lacking in transparency. I am now pursuing a complaint with the Information Commissioner's Office. I would urge anyone considering sending sensitive personal data to this firm to understand their rights under UK GDPR first and to ask detailed questions about data retention before providing any medical records.

21 April 2026
Unprompted review
JMW logo

Reply from JMW

Hi Aria,

We are very sorry to read of your experience. Please may we ask that you provide us with further information including your case reference number to feedback@jmw.co.uk and we shall look into this right away.

JMW.

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