We found our holiday in Lanzarote very nice. The hotel was above our expectations as we had previously stayed at two other H10 hotels. Upgrading of arrival to ‘privilege’ was the icing on the cake.... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Leeds Bradford- used twilight check-in good helpful staff - wheelchair assist was easy to navigate again very helpful staff Transfer at other side good hotel nice bar staff a bit miserable food o... See more
Menorca is a beautiful island with some of the most beautiful places to swim we’ve seen and some lovely places to visit and great places to eat. It’s also a little cheaper than other places in Europe... See more
Stayed at the Grand Ascot hotel which was a 5 minute walk from the main square- lovely hotel and great location. Visited Auschwitz which was very harrowing but a must do, the Salt mines which are amaz... See more
Company details
Written by the company
Cheap package holidays from just £60pp deposit. Find all-inclusive and last minute cheap package holidays, ABTA and ATOL protected, at Jet2holidays.
Written by the company
- What to expect
- In a world that’s ever-changing, one thing will stay the same – us. We’ll still bring you great service, great destinations and most importantly, a great holiday.
Contact info
Low Fare Finder House, Leeds Bradford International Airport, LS19 7TU, Leeds, United Kingdom
- 0800 408 0778
- customerservice@jet2holidays.com
- www.jet2holidays.com
4.4
Excellent
476K reviews
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Excellent holiday
Excellent holiday, great customer service, only complaint was around the assisted support on the way back from fuertaventura, was chaotic, but otherwise great location, great hotel.
17 June 2026
Slightly disappointed
Slightly disappointed. Very isolated. Lovely hotel and grounds but overlooking shanty town. Food ok not a lot of choice when you have fish allergy. Staff lovely. Clean. Al la carte great experience. Shuttle very unreliable.
9 July 2026
Not impressed with Jet2!!
Standard of Jet2 staff at Turkish airport very poor. Transfer coach driver virtually demanding tip.
10 July 2026
Everything from booking to friendly…
Everything from booking to friendly staff, smooth process and a holiday that was exactly what it said it was
2 June 2026
Excellent standards
We always have excellent customer service from Jet2. We tend to travel to the same place at least three times per year. Flights are rarely delayed, standards are excellent. The reason for four stars rather than five is because of the clunky app that does require urgent attention.
7 July 2026
Excellent
We thoroughly enjoyed our holiday at the Royal Savoy, Madeira. From booking to airport customer support and to flights Jet 2 were excellent. Our ' go - to ' short haul holiday company.
26 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Worst travel experience of my life! They lost my baggage and zero customer service!
My flight was delayed by over 2 hours with very little communication from the gate agents. When we finally boarded, the cabin felt cramped, and the tray table was sticky. But to top it all off, when we landed, my checked bag was completely missing!!!
I waited in line at the baggage service desk for two hours just to file a claim, however the staff member's only desire was to finish their shift and go home, they couldn’t care less, it’s absolutely disgraceful! It took five days to get my luggage back, and I had to buy essential clothing out of pocket. When I contacted the customer support they ignored my reimbursement requests. I will never fly with this airline again!
18 July 2026
Unprompted review
Reply from Jet2holidays
Hi Rachida,
Thanks for your review.
I'm sorry to read about your recent experience.
If you would like us to investigate the points you've raised, kindly send details of the issues you faced by visiting our website at www.Jet2holidays.com/contact-us. A member of our friendly team will then be in touch in due course.
Thanks again for your review.
Kind Regards,
Gemma Stocks
Customer Service Executive Support
Great holiday and everything ran smoothly
From booking to landing home everything was great. Booking a last minute holiday on the app was easy, checking in online was easy, great communication throughout. Checking luggage in at the airport through the self service was easy and staff on by to help out.
Flight was on time, transfer was on time and quick, the hotel and staff were great. We saw that the Jet2 rep was at the hotel and was notified when they were there, but never had to use. Transfer back was on time and easy. The only snag was the long queue at the returning airport to check luggage in, however there were lots of desks open. Overall the experience was great.
9 July 2026
Other holiday firms could learn a lot from jet 2…
Great value holidays..check in at Bhx is second to none. Plenty of staff all friendly .my 7th holiday with Jet 2 .the 8th is alreadybooked
22 June 2026
Cala D’or fun
Lovely holiday, flight on time, transfers went to plan.
Lovely hotel, clean and friendly. Food was good.
Enjoyed our time in Cala D’or
9 July 2026
great hotel lots of space plenty sun…
great hotel lots of space plenty sun loungers and pools .very enjoyable holiday .
9 July 2026
Fantastic holiday company
Fantastic holiday company! From booking the holiday right through to the ens of the holiday All staff super friendly and professional. Great value for money!
8 July 2026
Excellent holiday and travel with Jet2
Excellent holiday and travel with Jet2. Hotel and staff were exceptional, I would strongly recommend Hotel Mlini for a relaxing adult stay in a fantastic location with water taxi connections to Dubrovnik and other local sights
9 July 2026
The hotel was lovely staff was great…
The hotel was lovely staff was great evening entertainment not so good also far to many kids for the time of year so as of that would not return
9 July 2026
Steep hill down to the beach
Great room great views
Lovely breakfast
Beautiful pool
Room sparse but comfortable
Balcony small but amazing views
9 July 2026
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