Jet2holidays Reviews 

475,718
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 88,655 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the helpful and friendly staff, who are often described as professional and efficient, making interactions smooth and pleasant. Many people found their holidays to be well-organized and enjoyable, with the service exceeding expectations from start to finish. Reviewers frequently highlight the excellent locations of accommodations, often central or offering great views and easy access to attractions. However, some customers also noted issues with staff conduct, including instances of unhelpfulness, and reports of insufficient staffing levels. A few other people also felt that transfer arrangements were sometimes problematic, citing delays, long waits, or full coaches, and some experienced issues with room availability or cleanliness.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Service

Consumers find service to be positive, with many reviewers describing the overall experience as great from... See more

Holidays

People report positive experiences with holidays, with many describing them as great, fantastic, and... See more

Location

Users describe positive interactions with location, frequently highlighting its convenience for accessing... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers praising the cleanliness of the hotel,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We found our holiday in Lanzarote very nice. The hotel was above our expectations as we had previously stayed at two other H10 hotels. Upgrading of arrival to ‘privilege’ was the icing on the cake.... See more

Rated 4 out of 5 stars

Leeds Bradford- used twilight check-in good helpful staff - wheelchair assist was easy to navigate again very helpful staff Transfer at other side good hotel nice bar staff a bit miserable food o... See more

Rated 4 out of 5 stars

Menorca is a beautiful island with some of the most beautiful places to swim we’ve seen and some lovely places to visit and great places to eat. It’s also a little cheaper than other places in Europe... See more

Rated 5 out of 5 stars

Stayed at the Grand Ascot hotel which was a 5 minute walk from the main square- lovely hotel and great location. Visited Auschwitz which was very harrowing but a must do, the Salt mines which are amaz... See more


Company details

  1. Tour Operator
  2. Holiday Accommodation Service
  3. Tour Agency
  4. Travel Agency
  5. Travel Aggregator

Written by the company

Cheap package holidays from just £60pp deposit. Find all-inclusive and last minute cheap package holidays, ABTA and ATOL protected, at Jet2holidays.

Written by the company

What to expect
In a world that’s ever-changing, one thing will stay the same – us. We’ll still bring you great service, great destinations and most importantly, a great holiday.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

476K reviews

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4.4

All reviews

(475,718)

85,464 reviews in the last 12 months

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Rated 1 out of 5 stars

Agent failed to book the correct rooms

Agent failed to book the correct rooms. Audio clearly shows me ask twice for 3 rooms. Cost me an extra £720 in resort and Jet2 show no signs of recifying their mistake, hiding behind a 28 day to respond clause despite having had this issue on their radar for over a month now. Zero customer care shown. Very very disappointed. Already sent into customer care, clearly by the response to this you haven't even seen it! It just gets worse the lack of anyone's ability to fix the problem. You just don't care!

26 June 2026
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Reply from Jet2holidays

Hi Mark,

Thanks for your review.

I'm sorry to read about your recent experience.

If you would like us to investigate the points you've raised, kindly send details of the issues you faced by visiting our website at www.Jet2holidays.com/contact-us. A member of our friendly team will then be in touch in due course.

Thanks again for your review.

Kind Regards,
Gemma Stocks
Customer Service Executive Support

Rated 5 out of 5 stars

Enjoyed holiday

Enjoyed holiday, hotel Makari was lovely, breakfast same everyday would of liked a change. Staff at the Maraki were first class, unfortunately was sent to hospital/clinic which was horrendous, I had very bad sciatica, couldn't walk. Medicare around corner from hotel sent me there. Wasn't the best idea, read reviews after admission, would never had gone, cannot understand why I was sent there. Anyway, girls from Jet2 were fabulous, could not fault them, Jon and Chelsy. In hands of insurance.

28 June 2026
Rated 2 out of 5 stars

Lovely holiday, terrible flight!!

Our holiday to Turkey was perfect - as soon as we got off the plane.....
There were some extremely disruptive passengers on our flight who were blocking the aisle of the plane, swapping seats, & walking up & down drinking from an open bottle of alcohol. They were drunk & very loud & were clearly upsetting other passengers on the plane. Jet2 staff announced over the tannoy that if the behaviour continued they would refuse to sell any further alcohol, however despite the disruption continuing for the full duration of the flight, they were served more alcohol after this announcement. Much to my disgust, Jet2 staff then actually ferried messages from one group to another regarding who had the credit card to pay for drinks!! I did not see Jet2 have words with those directly involved, only saying again over the tannoy at the end of the flight that they were sure 'we were all glad to be landing, some more than others'! I spoke to Jet2 staff on disembarking & understated 'that was a very rowdy flight' hoping for some sort of acknowledgement or apology for the first part of our holiday being ruined, however I got the completely inadequate reply 'yes we've had a lot of birthdays'?!! I am totally dissatisfied with that response & I expected much more from your company.

26 June 2026
Jet2holidays logo

Reply from Jet2holidays

Hi Wendy,

Thanks for your review.

I'm sorry to read about your recent experience.

If you would like us to investigate the points you've raised, kindly send details of the issues you faced by visiting our website at www.Jet2holidays.com/contact-us. A member of our friendly team will then be in touch in due course.

Thanks again for your review.

Kind Regards,
Gemma Stocks
Customer Service Executive Support

Rated 5 out of 5 stars

Initially on arrival I was A very happy memorable holiday. unsure…

Initially on arrival I was unsure however through out our stay experienced continuous friendly professional and attentive staff on all levels of hospitality.
The two ladies at the reception who spoke very clearly in English Despina and her colleague gave detailed information of the surrounding location, arranged a visit to the Bee Museum and another experience we truly enjoyed and appreciated. Nothing was a problem or inconvenience. There are two lifts in the hotel easily accessible and a ramp at the entrance of the hotel.The breakfast was always with a lovely selection of fresh produce a buffet style menu omelette and pancakes were freshly made if desired and evening dinner served at their sister hotel within walking distance only a couple of minutes away. Having sampled on various occasions can highly recommend their menu that changes daily again buffet style I normally prefer independent restaurants which we did experience during our stay but found their kitchens quality of dishes outstanding. Set within walking distance to the old town provided exciting discoveries of this historic site.
Filled with shops and restaurants I would recommend a little research before you visit. Excursions to Symi Lindos, Turkey can be found along the harbour some including snorkelling diving combined with refreshments lunch and dinner.
Smaller vessels for that more intimate experience from crowded noisy individuals highly recommended.
Overall experience the local community were very friendly sharing many conversations on different topics.
Don’t be surprised with the disruption at the side of this location… the hotel staff will try and accommodate any concerns.
We didn’t use the swimming pool rather swam in the sea provided it wasn’t too choppy with big waves not to mention that continuous cool constant breeze.
If you decide to travel south you’ll definitely miss this as it alleviates you from the heat of the day and night.

9 July 2026
Rated 5 out of 5 stars

Always use jet2

Always use jet2 and they never disappoint, great service at the departure airport and same at the arrival airport. Speedy boarding, great on board service

9 July 2026
Rated 5 out of 5 stars

The hotel was incredible

The hotel was incredible, the food was amazing, and we had the most wonderful experience all round. Jet2 were really good and there was only a very slight delay on our outbound flight.

9 July 2026
Rated 3 out of 5 stars

Air plane very noisy food service not…

Air plane very noisy food service not to good slow

9 July 2026
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Reply from Jet2holidays

Hi there,

Thanks for your review.

I'm sorry to read about your recent experience.

If you would like us to investigate the points you've raised, kindly send details of the issues you faced by visiting our website at www.Jet2holidays.com/contact-us. A member of our friendly team will then be in touch in due course.

Thanks again for your review.

Kind Regards,
Gemma Stocks
Customer Service Executive Support

Rated 3 out of 5 stars

Villa Maria Sorrento Great hotel

Villa Maria Sorrento Great hotel. Jet2 Flight out my daughter’s meal was wrong and nothing else could be offered. Long wait for connecting coach. Flight back staff were rude. Again transfers were poor. Not enough info given on new Immigration which could have made the process easier. Trips sold out but we easily booked with Tui. Not the best experience.

22 June 2026
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Reply from Jet2holidays

Hi Clare,

Thanks for your review.

I'm sorry to read about your recent experience.

If you would like us to investigate the points you've raised, kindly send details of the issues you faced by visiting our website at www.Jet2holidays.com/contact-us. A member of our friendly team will then be in touch in due course.

Thanks again for your review.

Kind Regards,
Gemma Stocks
Customer Service Executive Support

Rated 5 out of 5 stars

Everything made easy

Easy check in process and smooth boarding at both Manchester and Prague. Good choice of drinks and snacks during the flight. Hotel Pav in Prague, selected off the jet 2 site proved to be perfect for our needs - good breakfast, comfy room and well located. Will definitely use Jet2 again for future city breaks.

29 June 2026

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