Jet2holidays Reviews 

475,718
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 88,655 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the helpful and friendly staff, who are often described as professional and efficient, making interactions smooth and pleasant. Many people found their holidays to be well-organized and enjoyable, with the service exceeding expectations from start to finish. Reviewers frequently highlight the excellent locations of accommodations, often central or offering great views and easy access to attractions. However, some customers also noted issues with staff conduct, including instances of unhelpfulness, and reports of insufficient staffing levels. A few other people also felt that transfer arrangements were sometimes problematic, citing delays, long waits, or full coaches, and some experienced issues with room availability or cleanliness.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Service

Consumers find service to be positive, with many reviewers describing the overall experience as great from... See more

Holidays

People report positive experiences with holidays, with many describing them as great, fantastic, and... See more

Location

Users describe positive interactions with location, frequently highlighting its convenience for accessing... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers praising the cleanliness of the hotel,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We found our holiday in Lanzarote very nice. The hotel was above our expectations as we had previously stayed at two other H10 hotels. Upgrading of arrival to ‘privilege’ was the icing on the cake.... See more

Rated 4 out of 5 stars

Leeds Bradford- used twilight check-in good helpful staff - wheelchair assist was easy to navigate again very helpful staff Transfer at other side good hotel nice bar staff a bit miserable food o... See more

Rated 4 out of 5 stars

Menorca is a beautiful island with some of the most beautiful places to swim we’ve seen and some lovely places to visit and great places to eat. It’s also a little cheaper than other places in Europe... See more

Rated 5 out of 5 stars

Stayed at the Grand Ascot hotel which was a 5 minute walk from the main square- lovely hotel and great location. Visited Auschwitz which was very harrowing but a must do, the Salt mines which are amaz... See more


Company details

  1. Tour Operator
  2. Holiday Accommodation Service
  3. Tour Agency
  4. Travel Agency
  5. Travel Aggregator

Written by the company

Cheap package holidays from just £60pp deposit. Find all-inclusive and last minute cheap package holidays, ABTA and ATOL protected, at Jet2holidays.

Written by the company

What to expect
In a world that’s ever-changing, one thing will stay the same – us. We’ll still bring you great service, great destinations and most importantly, a great holiday.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

476K reviews

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4.4

All reviews

(475,718)

85,464 reviews in the last 12 months

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Rated 5 out of 5 stars

Just can’t fault it!!

We’ve had a fabulous and much needed holiday. It’s the first time I’ve travelled abroad with my teenage daughter.
Naturally I was slightly nervous, however I’ve visited Salou in the past & it felt familiar.

Our hotel was absolutely perfect , I genuinely can’t fault a single thing. The reception staff were warm and welcoming. I love the cashless concept! Easy to use and the staff always provide a receipt so you know if your fib needs topping up. Bar/pool staff lovely and always helpful. They work some serious hours but always manage to make the effort for a chat and bit of banter.

In fact every member of staff had a smile and nothing was too much trouble.
Our room was lovely, I was a tad sceptical having a room facing the main road but wow what a fab people watching spot. The sounds of holidays makers didn’t bother us one bit!!! In fact it really wasn’t that noisy- probably the only night was after the Spanish had won the footie. That said the atmosphere was electric, great to see and hear everyone celebrating.

Our room overall suited us down to the ground, little fridge which was perfect. Air con was super powerful (every menopausal women’s dream 🤣) oh and a safe which was included!
Are beds and room was cleaned daily….
Spotless!

I had seen mixed reviews about the restaurant - all I can say is perhaps you just can’t please everyone. We found a lovely selection of food everyday! Delicious and a good variety! Couldn’t fault a single meal. I loved the options of swapping dinner for lunch!
Yes it gets a bit busy and it has its peak time, however we were never left waiting for a table and never rushed. The restaurant staff were lovely and the two ladies on the door were just lush! ! Always smiling and friendly.
The pool is great, nice size always found a sunbed. We hired the super comfortable sun loungers for a day , used the jacuzzi ( open to everyone)

We didn’t use the gym although it looked great 🫣

If you’re travelling as a family, single parent or a couple this hotel is perfect.
And most importantly we felt safe!!! We will definitely book again!

11 July 2026
Unprompted review
Rated 3 out of 5 stars

Jet 2 are excellent

Jet 2 are excellent! The airport staff were amazing on both uk and Tenerife, the flights were smooth and on time and the pilot very informative each way.
The hotel however was not brilliant, definitely not the 5 stars they promote, the bar staff were rude and we were left waiting at least 30mins to be served, the hotel seemed very understaffed. The cleaners and chambermaids were fantastic. H10 Tenrife

8 July 2026
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Reply from Jet2holidays

Hi Sally,

Thanks for your review.

I'm sorry to read about your recent experience.

If you would like us to investigate the points you've raised, kindly send details of the issues you faced by visiting our website at www.Jet2holidays.com/contact-us. A member of our friendly team will then be in touch in due course.

Thanks again for your review.

Kind Regards,
Gemma Stocks
Customer Service Executive Support

Rated 5 out of 5 stars

An amazing villa!

A really good flight from Bournemouth, and when we arrived at the villa, it was spotlessly clean. The pool was amazing, the beds were super comfortable and the villa was well appointed with everything we needed. All in all, one of our best holidays ever! ,

9 July 2026
Rated 4 out of 5 stars

The apartment was ok, with limitations.

The apartment was ok, but paying for air conditioning??
Arrived at 02.00am - no amenities, such as soap. Also, in the bathroom, there were no hooks for hanging a towel.
Hanging space was limited to shirts. If your lady has a dress, then there wasn’t any room.

3 July 2026
Rated 4 out of 5 stars

Another good Jet2 holiday.

The Jet2 process from booking to arriving home was very good. The communication and organisation was excellent. The only issues were the hotel was very clean but basic, breakfast was OK but repetitive. Also issue with return flight after the aborted takeoff and return to stand for 60+ minutes into the afternoon heat no offer of any water.

9 July 2026
Rated 1 out of 5 stars

The return flight was delayed by over…

The return flight was delayed by over two hours, and then we had to wait another two hours for our luggage; I am not happy with this trip.

7 July 2026
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Reply from Jet2holidays

Hi Andrzej,

Thanks for your review.

I'm sorry to read about your recent experience.

If you would like us to investigate the points you've raised, kindly send details of the issues you faced by visiting our website at www.Jet2holidays.com/contact-us. A member of our friendly team will then be in touch in due course.

Thanks again for your review.

Kind Regards,
Gemma Stocks
Customer Service Executive Support

Rated 2 out of 5 stars

Too many steps with no handrails

Too many steps with no handrails - only one lift working the whole time we were there and flight home emphasised on selling duty frees as this was sold before any refreshments so we didn’t get a coffee until nearly 20 mins before we landed

9 July 2026
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Reply from Jet2holidays

Hi there,

Thanks for your review.

I'm sorry to read about your recent experience.

If you would like us to investigate the points you've raised, kindly send details of the issues you faced by visiting our website at www.Jet2holidays.com/contact-us. A member of our friendly team will then be in touch in due course.

Thanks again for your review.

Kind Regards,
Gemma Stocks
Customer Service Executive Support

Rated 4 out of 5 stars

I love how everything is included in…

I love how everything is included in your holiday package . It’s very good for luggage allowance and like how there is always some one on hand to help weather it in resort or at home . Always great service and always had a great experience with jet 2 wouldn’t go with any one else .

9 July 2026
Rated 4 out of 5 stars

Jet2 have never let me down and would…

Jet2 have never let me down and would not travel with anyone else.
The staff are helpful knowledgeable and always available.
Unfortunately my last stay at Gran Bali in Benidorm was not good at all.
I have been to the Bali quite a few times and feel that British people are not welcome.
The Gran Bali is in a nice location and the hotel looks impressive, but that is where it ends.
The lifts are awful, the reception ignores you, and will see to Spanish guests before anyone else.
The rooms are dated and the bath is dangerous to get in and out of.
The location of the Bali is nice and quiet, and the bus service which stops outside is excellent at only 1 euro 60 and you can get off where you want new or old town.
The food is ok and something for everyone. The pool.was full of children as Spanish children's holidays begin in June.
The entertainment was non existent and there used to be daytime music and water aerobics which no longer exist so not a good atmosphere anymore. I would not go back to this hotel.

29 June 2026
Rated 3 out of 5 stars

Delayed going out and coming back

Delayed going out and coming back

9 July 2026
Jet2holidays logo

Reply from Jet2holidays

Hi Kerrie,

Thanks for your review.

I'm sorry to read about your recent experience.

If you would like us to investigate the points you've raised, kindly send details of the issues you faced by visiting our website at www.Jet2holidays.com/contact-us. A member of our friendly team will then be in touch in due course.

Thanks again for your review.

Kind Regards,
Gemma Stocks
Customer Service Executive Support

Rated 5 out of 5 stars

Fabulous hotel

The staff and the rooms at the hotel Sea Breeze were fantastic. Overlooking the harbour with 4 restaurants within 2 minutes walk

9 July 2026

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