Jennings Ford Direct Reviews 

all the other guys are giving 1 star so i will too

Got my used BMW 1 series today paid £9500 for it to be delivered , Tom the sales rep Failed to mention the chip on the passenger side door that had been touched up and new it was there makes it worse. The Car arrived this morning reported it to Tom the sales rep. I was Absolutely shocked at his attitude, not even wanting to offer to repair it, gave me the car with the extremely low petrol light with 17 miles left, This is the professionalism this ESTABLISHED Dealership offers. Tom was more keen to have the car back, not once did he ask what can we do to make it things right. I hope richard the branch manager is viewing this. Tom had a stinken attitude when i reported my finding on the arrival of the car TODAY. The surprise car was for my wife and it Left her upset today .Tom failed to mention The chip and the touch up on the door. When I spoke to him His reply was its a used car and 8 years old its not going to be a perfect car, my reply was if you had not failed to mention it, maybe we wouldn’t be having this conversation. But have the decency to let me know and allow me the payer to make the final judgment in what’s acceptable and whats not acceptable. Basically don't hide it when you knew it was there and expect me to accept your failure , So the car has been today rejected. Ill doubt of Richard the general manager will even ring me on why things went wrong.
Guys please do not use this unprofessional dealership. Clearly you can see there customer satisfaction is totally zero. Imagine giving a car with petrol tank so low says it ALL 😡

Took my car into Jennings Washington today at 8.30am for its MOT.
Got a call at 10am to be told it had failed on tyres and it would be worthwhile changing all four even only one was the cause if the failure.
I agreed and was told the car would be ready late afternoon.
Got another call around 4.20pm when they told me the tyres had only been delivered and they didn’t have time to fit them (how long does it take to change 4 tyres) before they closed at 5.30.
They said I could only pick my car up the next day.
Why did it take over 5 hours for the tyres to be delivered when in my area of the North East there are at least 8 Jennings Ford Dealers within a 30 mile radius.
However being a Ford Dealer and the car a Ford Mondeo why on earth did they not have them in stock?
This is the first time I have used Jennings because it is 100 yards from where I live,but this is the LAST time I will use them and go back to Halfords where I used to take my previous cars.
Nev

Customer service is like a circus, nobody knows what is happening they all tell you different story’s. My car is 1 month old and in the garage for a little plastic clip to be fitted and 3 weeks later it’s still not even ordered!!! I highly recommend to go to any other garage, as there is no customer care or service. This is the second Ford I have had the first I had for 3 years and spent 18 months in the garage awaiting parts, very unprofessional and I will certainly never go back after this!!!!!!

South Shields Branch Jennings Ford. What an absolute Joke this outfit are! Worst Customer Service I’ve ever experienced ever! Can’t diagnose faults accurately. Guess at problems and expect the Customer to foot bill. Openly admit they can’t pin point the fault but still refuse to refund for unnecessary work carried out.
Do Youself a massive favour and shop elsewhere. There’s plenty of Companies out there who appreciate your business.

Avoid Jennings at all Costs!
Worst Experience of My Life!
£2200+ spent on Repairs and no further forward! 3 times in quick succession with the same fault and this lot haven’t a clue what’s wrong but quite happy to relieve you of your cash during their process of elimination. Replacing parts that don’t need replacing. Then have the audacity to try and justify that they’ve done the right thing?!?
Had my car over a month. Crashed into whilst in their possession. Not even an offer of a courtesy car. Work at a snails pace replying to you. No Customer interest whatsoever.
Please do yourself a huge favour and take your hard earned money elsewhere to people that appreciate it.

Bought a used Kuga Vignale from the South Shields branch. Excellent service and easy to deal with. Mark Taylor was very helpful and managed to do everything I asked him to do. Worth the 250 mile round trip, can't recommend them enough

cheeky monkeys tried to sell me a pile of faeces saying it was a quality car, bumper was out of alignment all chipped and scraped all over bumper was a different colour but told it was dirt, manky inside as well

If I could give them a lower rating I would. I purchased a car from Jennings in August 2017 and had multiple problems, problem after problem, I asked for a refund as the car was not fit for purpose, was told no. I then escalated the case and was finally given a full refund. I will NEVER use this company again and would advise anyone who is thinking of using them to avoid them. The South Shields branch were very helpful, I purchased it from the Stockton branch who were certainly not helpful. The only time I heard from the General Manager of the Stockton branch was to ask me to pay off the car loan as they had a customer interested in the car. No previous correspondence from him, no apology for everything I had been through. Never again!

Found the car we were wanted at Jennings of South shields, as we live in Cornwall it wasn't possible to view and get a px on our current car. However they asked me to describe condition etc and gave a fair valuation.
We also trusted that the fiesta was in excellent condition.
On arrival to do the exchange, Gary was brilliant, covering everything that could expected, the car looked great, and even had over half a tank of diesel. The road tax was already sorted, all in all probably the best car px experience I've ever had.
Thankyou Gary and team for making it a easy transaction.

Good experience with Jennings Ford Direct from South Shields.
A very helpful Arran Rain sent me an valuation for my part exchange car and told me were the car that I was looking for was located it( on a different place than advertised on the website )
Drove twice from Edinburgh to South Shields, once to see the car and agree on the details and second to pick it up.
The Sales executive Steve Ternent was helpful and customer orientated .
Definitely they could do better with another valeting company because my car wasn't spot on, actually cost me £20 to have it done again.
Another down side was the fact that I had fuel in the car that I bought less that I need it to arrived home, so cost me more money to add fuel too ( and yes I did ask for some extra fuel, which wasn't extra after all since I let fuel in my part exchange car too)
And the comprehensive 7days insurance which came (or should) with all Ford Direct used cars it's just on paper since I've been told at the dealer that if I chose to have that insurance will take more than a couple of hours to have it sort it out, when in my opinion supposed to be ready in the same time with all the paper work on the day that the deal it is concluded. So done it on line with my insurance company in less than 20min.
Overall good experience but the management need to pay attention also on the small and not that small details which will make the customer happier.

My car needed lots of work doing to it as paint as covered the seats and carpet within the car. Jennings ford at Stockton is my local dealership. After months of waiting for parts to arrive, Jennings had my car for two days. After collecting my car, despite a surperior valet being supposedly completed, the car was filfthy, alloys black with dirty and the inner valet was just as bad. This is the second time my car has came out like this. The service at this particular dealership is terrible. Staff think they are better than you and speak to you very badly. You never get a good job done and it's always a painful visit.

Took car in to get looked at because i was losing water in coolant. After nearly 2 hrs of waiting and without the offer of a coffee i was told it was the water pump and was quoted £245 with vat. Got the part ordered and told it would be within a week. After considering the price i decided to take it to a local back st garage to get another quote but to my amazement was told it was the radiator matrix that was leaking and my pump was fine. U quickly cancelled water pump with jennings to their dissaproval. I will never use jennings again and will be cancelling my monthly service plan

I bought my car over the internet with Paul Robinson my contact at Jennings. Paul looked after me every step of the way and I have nothing but good things to say about him, within one week from the first call from me to Nicola up there and including the dealings with the DVLA swapping private plates etc this car was delivered looking immaculate to my door down in Yorkshire, my old car was taken away at the same time. All the people at Jennings that I spoke to were a credit to the firm and deserve to get on. Yorkshire Ford dealers take note, there is a lesson to be learned here somewhere.

Bought a used Ranger from Jennings over the internet; a bit of a risk, as I had never done this kind of transaction before, and was obviously relying on trust. The vehicle was delivered as agreed, on time, and was as described. There was a problem with a light fitting, and the spare part was dispatched next day, with no questions asked. Mark Brown was efficient and friendly. I couldn't recommend them enough

I had a very pleasant experience at jennings when buying my ford ka. Peter nesbit from south shields branch was excellent, not pushy but new exactly what I needed because I wasn't sure being a new driver . Everybody at the branch was very polite and friendly. My husband and I have been back to Peter and bought another car for my husband and we will recommend people to him.We would not have known about jennings if it wasn't for the brilliant advertisement on Facebook by Sam Roberts at the Washington branch UK

I was treated well and given good information. But I was also promised a TitaniumX badge for the car. After two EMails to the Salesman regarding the above I have had no reply. I am disappointed that this has not yet been delivered to me. It may seem a small thing but it is important to me as it would finish off the car to my wishes, ty CH

Service good,well explained re offers available,

Very quick, no hassle service, very pleased with the car, transaction and communication with Jennings Ford Direct. Would recommend them.

Great service. Not pressured in to sale. Salesman very patient, good advice. Product knowledge of salesman very good. Would recommend Jennings Ford direct to other people