I TRAVELLED FROM WILTSHIRE TO BARNSLEY AFTER SPEAKING TO OLLIE ON THE PHONE. WITHIN 22 HRS I WAS IN RECEIPT OF MY SUPER DUPER AMITI E+ PRO ELECTRIC BIKE. GREAT COMMUNICATION, THANKS OLLIE. ON ARRIVAL... See more
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Review summary
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Reviews shaping this summary
Always have a good experience at J E James in Rotherham. But wanted to pass on my thanks to Nathan for sorting a warranty issue out so quickly. I dropped the bike in at 10am and by Midday the followin... See more
Company replied
Absolutely outstanding service from this store! Extremely polite, helpful, and quick. Staff great, and Adam in workshop.... you're a star! Fixed my e-bike which I desperately needed whilst doing my... See more
Company replied
Bought a Giant Reign 2022 for my son for Christmas using PayPal Credit & it went as smoothly as possible company kept me informed of every move with the bike & it arrived on time. No issues with the b... See more
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Company details
Written by the company
J E James Cycles is a family run business who have been established for over 50 years. We are one of the largest independent cycle retailers in Europe, with three large stores in the South Yorkshire/Derbyshire area of the UK. Our aim is to stock as wide a selection of cycling goods as possible. Whilst ensuring that each product line has been tested for quality, performance and value for money. Our excellent reputation has been built on service and quality. We guarantee you will receive reliable advice from friendly staff with specialist knowledge of all types of cycling. J E James Cycles is also a member of the Association of Cycle Traders (ACT), which is an independent non-profit making organisation, whose activities help ensure consumers can continue to benefit from the skills, services, enthusiasm and choice of products available from their local independent bike shop.
Contact info
The Old Fire Station, S65 1RF, Rotherham, United Kingdom
- 01709538374
- support@jejamescycles.com
- www.jejamescycles.com
3.8
Great
2K reviews
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Replied to 45% of negative reviews
Typically replies within 1 week
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Sheffield store as…
Went to the Sheffield store as rebuilding my bike up from just the frame and never done anything like this before. They guys in the shop were so incredibly helpful, knowledgeable and fun! Bought some drivetrain components for a 1x11 conversion. They gave great advice on what would work and what wouldn't, and whaddya know, they were spot on!! Prices for the parts were also much cheaper there than in shops in my home town (1 hour drive away!!).
Will definitely go back there for more bike bits.
14 January 2026
Unprompted review
Reply from J E James Cycles
Thank you for leaving us a review! We are delighted that you are happy with the service, hopefully we will see you again soon :)
Kind Regards
Josh
I TRAVELLED FROM WILTSHIRE TO BARNSLEY…
I TRAVELLED FROM WILTSHIRE TO BARNSLEY AFTER SPEAKING TO OLLIE ON THE PHONE. WITHIN 22 HRS I WAS IN RECEIPT OF MY SUPER DUPER AMITI E+ PRO ELECTRIC BIKE. GREAT COMMUNICATION, THANKS OLLIE. ON ARRIVAL I MET ELISE & TOM, THESE GUYS ARE SUPERB, KNOWLEDGABLE, FRIENDLY & PROFFESIONAL. I DIDNT GET THE GUYS NAME IN THE WORKSHOP BUT HE ADDED THE EXTRAS ON BIKE AS REQUESTED OVER THE PHONE AND HE TOO WAS PROFFESIONAL, FRIENDLY AND KNOWLEDGABLE. WELL WORTH THE 5 HOUR TRAIN JOURNEYS /3 TRAINS LOL).
4 February 2026
Unprompted review
Reply from J E James Cycles
Hi Eddie,
Thank you for choosing to travel to us, was a pleasure dealing with you.
Hope you have many miles of smiles on your bike.
All the best
J E James Cycles
Ordered a set of specialized Krypo…
Ordered a set of specialized Krypo pedals once opening the box I noticed the pins and the inner pedal had all completely corroded and were deteriorated. Emailed there support with photos and also tried to contact there number with 0 response. For the first time using them I definitely won’t be in a rush to use again.
6 February 2026
Unprompted review
Reply from J E James Cycles
Hi Ben,
Sorry to hear about this, the product was box fresh and therefore we must have received the pins ourselves like this. However we did respond to your email straight away and resolve this issue - I am unsure regarding you trying to call (if it was a weekend we are closed) so I cannot comment on that, however we are a small business and only have one man answering the phone. We certainly try our best and I hope you would be willing to try us again, especially after a quick and easy resolve.
Kind regards
Josh
Excellent communication and guidance…
Excellent communication and guidance through the cycle to work scheme. Bike checked and prepared prior to delivery. Great support.
Thank you
26 January 2026
Reply from J E James Cycles
Thanks for taking the time to leave us a positive review Spencer.
Reply from J E James Cycles
Thank you for the review Kay :)
Visit to shop to collect pedals ordered…
Visit to shop to collect pedals ordered online. Simple online ordering and pick up the following day
25 January 2026
Reply from J E James Cycles
Thanks Martyn - hope to see you again soon.
Good reliable online retailer, quick service and good delivery charges
Bought a couple of times from here over a few years, always good service. This time Specialised 2FO shoes at a great price. Very comfy, haven’t used in anger yet as I’m still waiting for the new bike (from Saracen). Delivery was really quick even right after Christmas.
29 December 2025
Reply from J E James Cycles
We hope your bike has finally turned up Colin, we're eager to hear how good the shoes are at shredding with anger :)
All the best + have fun
J E James Cycles
Great shop in Sheffield with good stock…
Great shop in Sheffield with good stock levels at decent prices and staff were really helpful
29 December 2025
Reply from J E James Cycles
This makes us happy to hear. Thanks for visiting Craig, hopefully see you again soon.
J E James Cycles
Very good and efficient customer…
Very good and efficient customer service and very competitive price
29 December 2025
Reply from J E James Cycles
We always try our best Pete, thanks for the kind review.
J E James Cycles
Reply from J E James Cycles
That sounds like us, thanks Jim :)
J E James Cycles
A great bike shop that I have used…
A great bike shop that I have used since being a kid in the eighties. Nice service.
29 December 2025
Reply from J E James Cycles
Thanks Ian, we're here whenever you need us. All the best, J E James Cycles.
Perfect
Just bought a new e-bike all the staff were so friendly and put me at ease as it’s a while since I had a bike. They were above and beyond getting it ready for the day after buying it. Then on collection I was shown how to use the bike so all in all can’t fault anything as they were helpful and honest from start to finish. So thank you, team.
27 December 2025
Unprompted review
Reply from J E James Cycles
Thank you for taking the time out to leave us a review Archer. We hope you are enjoying the new bike!
All the best
J E James Cycles
Reply from J E James Cycles
Hi Lynda,
Thank you for taking the time to leave us a review. We appreciate it :)
All the best
Josh
Great Service
Always have a good experience at J E James in Rotherham. But wanted to pass on my thanks to Nathan for sorting a warranty issue out so quickly. I dropped the bike in at 10am and by Midday the following day Nathan had already sourced and fitted upgraded parts to help prevent the same issues it’s my crank happening again. Great service as always.
22 November 2025
Unprompted review
Reply from J E James Cycles
Hi Sam,
Thanks for the review. I have passed your comments on to Nath and the team. We will see you again :)
Josh.
Reply from J E James Cycles
Hi Harry,
I have checked on this and I can see that we did reply to your email the following day 11/11/25. Please just double check your email inbox or possibly your junk / spam folder in case it has filtered us out.
Thank you for being an awesome customer, we will finally get you sorted once you reply back to us :)
All the best -
Josh.
As described
27 October 2025
Reply from J E James Cycles
Thanks for the review Marcin - much appreciated. Adam
Offer good sales prices but dont have your size in stock
Fast shipping, sadly however (and like alot of cycling places now) they advertise good deals but when you visit the website to order they dont have it in your required size, or they do but its not at the ‘sale’ price that you saw online. Had to return the shoes as they didnt fit, and that costs you money.
27 October 2025
top service at JE James Barnsley
called on Tueday at the barnsley branch to have my gears indexed, I had tried and failed. The workshop guys were brilliant, found the fault(a sticking cable on a nearly new bike) A friendly chat and a cup of coffee, top service, highly recomend
28 October 2025
Unprompted review
Reply from J E James Cycles
Thanks for popping by. You know where we are if you need us again.
All the best
Josh
Bought a Giant Reign 2022 for my son…
Bought a Giant Reign 2022 for my son for Christmas using PayPal Credit & it went as smoothly as possible company kept me informed of every move with the bike & it arrived on time. No issues with the bike once out the box & put together so yeah very pleased with the service from JE :) happy to purchase again in the future
27 October 2025
Reply from J E James Cycles
Hi Michael,
We are happy to hear this! :)
We hope he enjoys the new steed.
All the best
Josh
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