J E James Cycles Reviews 

The worst company I’ve ordered off. Brought a range extender only to find out it was used had deep marks and mud between button. After ringing for a long time was told to return it. No apology kept saying they come with a few marks as it comes with plastic cage.but mud and being year 2023,so 3 years old before I get it.no refund for my postage cost and felt it was my fault do not buy from them.

Good price for a bike but they don’t reply to emails and they don’t pick up the phone. On hold for over 30 mins for a query about a delivery. I only want to ask one question but now they have my money they aren’t bothered.

About a year ago I purchased an Orbea mountain bike. In the lead up, the staff we're unbelievably helpful, responding quickly to all my queries. I collected the bike with no issues, again the staff were fantastic and pleasant. I would have no hesitation in recommending, and would prefer to use the store for any future purchases. This was regards the Rotherham store.

Took an ebike wheel in to be fixed, told 1-2 weeks which fair enough as they'd need to order a rim.... one month later no progress, no work done to the wheel still 'waiting for spokes'. Absolutely shocking, they'd obv forgotten about the job so I'll take the wheel somewhere a bit more competent.

Purchased a number of bikes from Chesterfield and Sheffield stores over the years. Excellent customer care when inevitable problems occurr with the bikes purchased from them. Special mention of Dean and Steve in Chesy

Bought two inner tubes which both where faulty. Fixed one myself and the second one was blocked and again I had to fix it myself but the issue persists.

After back and forth and initially being offered either a refund or a replacement this was no longer an option as the person stated I fixed the issue

The inner tubes were lumpy and raised a safety concern with it potentially pushing the inner tube of the bead which would result in possibility a really bad injury especially at speeds.

Also, could not apply slime into the tyres.

I have just had a back and forth via email and going around in circles.

I will go and buy inner tubes elsewhere.

Thanks for your bitter responses.

Firstly the inner tubes were missing one circular ring and a tube cover which I decided wasn't worth getting replacements.

I'm not sure how you have the audacity to refer to due to me wanting to apply slime in my tyres this is something wrong.

As a bicycle company you should know people may want to put slime in their tyres to avoid things like pictures right.

After you wasted so much of my time with your responses which ignored my actual responses .

Btw when I placed the inner tube in the second one which no slime got in as the value was blocked which I had to fix as I wanted to use it.

The tyres actually kept popping of due to the tyre coming out.

After reversing the tyres and trying again i managed to fix the issue.

UUtterly shambolic from start to finish. Ordered a Fox front mudguard, had to email them because the order stated short-long. This is 2 different sizes & I wanted long. It took them 2 days to reply and then a week for the delivery. It turned out that the guard was not suitable for my forks but this was only noted on the back of the packaging NOTHING on their website re round or straight fork bridges. Emailed them stating that I had to return it and they had to pay the postage because they sold an incompatible item because they didn't have the correct information on their website.
Nothing from them apart from the return label.
Useless, incompetent and law breakers under Distance Selling Regs & Consumer Protection Regs.
I will NEVER use their pathetic services again. Ordered the correct item (because the description was on their website) from Leisure Lakes Bikes. Ordered Sunday, dispatched Monday, delivered Wednesday.
After clearly stating to them that they were at fault they finally sent a pre-paid postage email. No word of apology, no word of amending their woeful website, nothing.
JE James Cycles you are the worst I have had the misfortune of dealing with. God awful customer service, in fact 2 words you have no idea what they mean when used together. If I could award -10 stars then you'd get that. Please avoid buying anything from these idiots.
Their reply is a lie. I had to email them asking if the long guard had been ordered because my invoice stated "short / long"..I have that email reply from them. Also NOWHERE does it state that the guard will not fit curved fork brace...that's what I'm making the point about yet you idiots still don't pick that up. Then the audacity of saying I didn't reply, well you lot just sent automated responses so that again is a total lie. Busy? I'd be surprised given how crap you treat customers, no apology, no acknowledgement that you website is inaccurate and still no refund. Utter incompetence from start to...still not finished yet as I haven't got my refund days after I should have.
Useless beyond belief and liers to boot.
Please do not use these shisters and liers.
Where's my refund then you lying idiots?
Not showing since the 24th April when you state 3 working days?!
Utterly incompetent liers.

Just the very best service and products! We bought 2 MiRider bikes and 2 storage bags to keep them safe in our camper van. Andy and Freddie was the loveliest guys you could ever meet, both knew their stuff and were so very helpful. The service we received was nothing less than outstanding! 🤩 cannot wait to buy more from you, the soo is full of great quality merchandise at affordable prices. Thanks Andy and Freddie at Barnsley! 👋

Good prices but very slow. Ordered Tuesday, items still hadn't been dispatched on Friday, so phoned and was told it would likely be dispatched after the weekend. A bit disappointing when you are waiting for a bike part. A couple of things I had ordered from other suppliers at the same time were delivered within 3 days. I have used this company twice and both times were slow, probably won't use again for this reason.

Good selection of products to choose from at competitive prices.
Once I ordered my pedals were delivered very quickly.
Excellent experience.

All the stuff turned up on time. Really simple. I did have an issue with one item, got through really easily via phone, yes someone picked up the phone and we got the problem sorted without any dramas. Thank you guys, would use again without doubt!

Found exactly what I needed easily on site, quickly delivered without any problems.

They Seem to treat locals better based on reviews I've seen. I tried to purchase a bike online and was told they wouldn't fit upgraded parts I bought with the bike because it would take too much time or help me with basic fitting. Lost a sale I'll go where I feel valued as a customer. I was put through to Rotherham store and the guy was very dismissive and unhelpful. I understand it's busy time but I would expect some kind of positive discussions.

Great price on pedals but slow despatch compared to the competition. These days if you order one day you expect despatch the next day..My item was not despatched until two more further days so with hindsight I should have gone elswhere as the other parts I need I got from Balfes, Merlin and Tredz and these arrived with me before the part from J E James had even been despatched. All Items were listed as in stock.

Ordered my helmet from Je James cycles and I'm so glad I did which turned up at the door today... Great communication... Fast delivery and the helmet is great... Thank you Je James cycles.

Adam at Rotherham, and his daughter, were both super helpful and knowledgeable. Great service and support with my new Megamo e-bike. Rob

I purchased a cycle online from JEJAMES the whole experience was a delight from ordering to delivery and after service. Ordering was very easy, the delivery company (FEDEX) kept informed at every stage and actually arrive on time when they said they would be turning up.
I Had to pop my cycle down to James cycles in Rotherham and the service was outstanding I was actually WOWED everyone was so helpful and a gentleman call Josh from distribution who sorted out my problem someone who actually genuinely cared.
Thank you Josh for your outstanding and exceptional service. I would highly recommend to use this company.love my bike really great quality and worth every penny.

I bought a bike from JE cycles from Sheffield. There were many problems firstly as I left the store the bike broke on my way out the salesman said it was road safe it was not as it broke on my way home. I brought it back to get it fixed. It broke again and later he blamed me for not using the bike enough. I am never shopping their again

Friendly happy staff get your problems dealt with quickly and smoothly