JEGS Performance Reviews 

I recently needed specific replacement parts for my Mercedes-Benz and decided to call JEGS after doing some research. I was fortunate to be connected with Mike McLoughlin, a technical professional at JEGS.

From the very beginning, Mike demonstrated exceptional expertise. After I explained the year and model of my car, he quickly identified the exact parts I needed, verified that they would be a perfect fit, and assured me they would resolve the issue I was facing. He then created the invoice and placed the order for me — all during the same call.

The replacement parts arrived earlier than expected and were precisely what I needed to get my car back on the road. Mike not only exceeded my expectations but also exemplified true professionalism, technical knowledge, and customer care.

Because of this outstanding experience, I will confidently continue to use JEGS for my automotive needs and will gladly recommend them to everyone I know. Thank you, JEGS, and a special thanks to Mike McLoughlin for a job well done!

I ordered a wheel center cap in March of 2025. I get a message from Jeg's stating my order was on back order and will be in July 5th, I then get another message saying Sept. 15th the item will ship. I then get a message stating the part was discontinued. Aug. 31st I ordered a fog light valance for my OBS Chevy. Jeg's said it will be shipped by Sept. 15th. Well it's the 18th so I call them and they say the vendor is another 60 to 90 days out granted my order says shipped please make that make sense. BULL CRAP.

Never ordering again. Advertised a great new carb, ordered immediately. A month goes by with no contact other than original email saying it was backordered and would be shipped on9/19. Have called twice and gotten different dates both times. No communication at all unless you call them. Go somewhere else.

Bunch of crooks! $16.95 for shipping on a $0.87 clip.
Highway robery. Also it took 2 weeks to recieve said clip. Will never deal with this company ever again.

The worst place to purchase parts! I deeply advise you to go to American Trucks to purchase parts.

I have purchased item several times waiting on items they have in stock and online items that they don’t have in the response they don’t care about the customer I will never purchase anything again from them I hope they will go out of business soon

3 plus weeks for delivery. Only to get wrong parts. I was out of pocket 22 bucks to return to sender. I’m still waiting on my 1,300.00 bucks. I can’t believe this place is still in business. Smh I hate auto zone but I would’ve been better off. DO NOT BUY FROM JEGGS!!!!!!

Terrible customer service. Don’t waste your money paying for overnight shipping. They will send a part of the order and you won’t get the rest of the order for days if not weeks. They will do nothing about it in the end order somewhere else.

Horrible customer service!!
Wrong parts listed to use together
Incomplete exhaust kits, missing hardware
Pier in Customer Service essentially told me to wait!!
Pier also said his Tech Guys did not know shit and I the customer should not listen to them??
WOW talk about a Company Going Down to Shit

There scammers they take your money in a heart beat give you a fake order number that doesn’t work on there website , you can’t get in contact with them it is impossible. I had to file a report with the better business bureau and stop the payment on my credit card. They ain’t shipping you nothing

I never write reviews but this simple stuff. Wish I could give 0 stars.

Made an order for a Holley 4150 float and float chamber gasket. Everything was shown as in stock, checked a day later and it was marked as shipped. Few days go past and nothing, I'm expecting the postman to bring my parts. I see no tracking so got in touch with JEGS, I was then told parts were on a 2 month backorder... Annoyed no one wanted to get in touch with me and let me know.

Ok I'll switch the order up and go for some cheaper pattern parts. Asked the live chat to confirm these were in-stock using the part numbers on their website. Was told they were, great! Then I was asked to pay an additional $33... for cheaper parts. Questioned it and I still couldn't couldn't get an actual reason why, so I asked to cancel my order and I'd order again on their website. I did so, again showing in-stock. Waited a few days, nothing, marked as shipped but no tracking. Got back in touch and AGAIN these parts are on backorder, end of September...

I was speaking to the same agent that told me they were in-stock. No apology, no reason why no one got in touch with me, very blunt and unhelpful.

Joke of a business, you need to be running stock checks but instead I'm getting daily emails about offers, promos and SALES!!!. Do the basic stuff first maybe.

Terrible, do not use Jegs. You order something that shows in stock and then after a week they just keep pushing out the eta. You get ran around in circles with vague responses. You ask for refund in the express freight they wont, ask to submit a complaint in chat you cant. Expensive and absolutely hopeless to deal with

Customer service was rude on a 1st purchase, close to $500. Did not offer similar items for better price point or coupon. Went elsewhere.

Where did I start? I ordered a backorder item that was about 2 months out est.Ok, fine.6 months later and about literally 50+emails, I FINALLY found out the item was never ordered in the first place!!!WTF? Worst customer service ever by FAR.I will never ever buy anything from Jegs as long as I live.Damn Chinese owned company anyway.Do yourself a favor and order from Summit Racing and get the shit in 1 or 2 days.Oh, headers I ordered were dented too.Didnt notice until too late to return.

There shipping is absolutely garbage this Is the second time my car has been down waiting on parts for jegs.

I bought a fuel tank that was supposed to be a direct replacement but the flange for the vapor valve was oversized. I contacted customer support. Seth was extremely unhelpful telling me that there was nothing wrong with the tank. There is clearly a difference looking at the two side by side, but Im sure Seth would know better from behind his computer screen.
I sent pictures with measurements showing it was oversized. No reply. I tried to return it but with the restocking fee and shipping I would only get back around $30. What a rip off. Jegs customer service is one of the worst you'll ever have the pleasure of dealing with.

I give Jegs a 1 out of 5 rating. If I could go lower I would. Worst return policies. I bought a l slip joint eliminator for my 2001 Jeep Wrangler. The double carden joint was loose. Jegs's would only honor a return if I sent back the old parts. So my jeep will dit around for weeks. It took 4 hours to install. It will take the same to do it again.

Moral of the story, DON’T BUY THINGS FROM Jeg’s!

BTW, I even spoke to the manufacturer who said they would honor the non-return of the part.

Jeg’s you SUCK!

TCI th350
Don't purchase it had been welded in one spot before, had a crack in the tailshaft housing, and less than 500 miles on it the bell housing snaps

Your parts are total crap,you send out parts that are wrong, then send them out wrong a second time. Then I ordered a rear bumper and what a joke it was terrible what happened to your quality control. DONT waste your time or money with them. They talk a good talk but there parts and lack of quality control is a joke

PRETTY PORE ON YOUR PART JACK ME AROUND ON COUPONS NO DISCOUNT BOY WHAT A SHELL GAME YOU GOT GOING HERE YOU GOT SCANERS RUNNING TOO TO HIT MY CARD UP FOR MORE MONEY WHAT A JERKIMG AROUND I GOT TODAY REMEMBER WAY BACK WHEN JEGS WOULD ANSWER THE PHONE AND HELP DOES NOT GIVE A SHIT ALL ABOUNT THE BENJEMINS ????????