Vicky in the Charlton store today was very helpful and sefved me. And i was very happy with my purchase. Unfortunetly before Vicky offered to help another member of staff was aervinf me. And was quo... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Fast service,box had seen better days smashed up .Trainers were in perfect condition ty.
Company replied
Perfect item, delivered promptly. However i wasnt able to link my jd status to my purchase so i missed out on any cash rewards so 4 stars only today
Company replied
On floor staff gave great customer service being pleasant and nothing too much trouble. What let it down was the fact you then had to stand in a very long queue to pay. Need to think of a better syste... See more
Company replied
Company details
About JD Sports
Written by the company
JD Sports is the UK's leading sports fashion retailer. Offering an extensive online range of men's, women's and kid's trainers, footwear, sportswear, fashion clothing and accessories - of which 80% is exclusive to JD. The current product range covers all the popular sports fashion brands such as Nike, Adidas, Bench, Timberland, K Swiss, Reebok, Converse, Lacoste, Ecko, Puma...plus many more including the JD exclusive brands McKenzie and Carbrini.
Contact us via Customer CareContact info
United Kingdom
- 0161 393 7055
- www.jdsports.co.uk
3.8
Great
359K reviews
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Fabulous
Fab and fast delivery bit gutted I didn’t get an over the shoulder carrier bag! ;)
26 August 2026
Reply from JD Sports
Hi,
Many thanks for taking some time to give us a 5 star review. We hope your next experience with us is as good as this one.
Thanks again
JD Customer Care Team
Good everything came well just…
Good everything came well just something happened and I had to wait 2 weeks for the football I bought
26 August 2026
Reply from JD Sports
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
JD Sports Customer Care Team
Reply from JD Sports
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
JD Customer Care Team
On time good quality and price
21 August 2026
Reply from JD Sports
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
JD Customer Care Team
I only have two moans….
I only have two moans….
1. I used my whole lunch break waiting for my parcel to be found out the back & it was finally found it the wrong name.
2. They took £10 off the shoes the day after I ordered! 🤪
Apart from that happy with trainers & delivery was quick! :)
26 August 2026
Reply from JD Sports
Thanks for giving us 4 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
JD Sports Customer Care Team
Easy to use app .
It was quite easy to order off the APP , took a bit longer than I thought for my order to be able to be picked up .
26 August 2026
Reply from JD Sports
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
JD Customer Care Team
the top looks great it is comfy and it…
the top looks great it is comfy and it fits perfectly
26 August 2026
Reply from JD Sports
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
JD Customer Care Team
On time friendly delivery and …
On time friendly delivery and excellent value for money
25 August 2026
Reply from JD Sports
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
JD Customer Care Team
Jd are #1
Jd are #1 , plenty to choose from all sizes . Not bad prices . Quick order & delivery service. Always what you ordered . Perfect .
26 August 2026
Reply from JD Sports
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
JD Customer Care Team
Reply from JD Sports
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
JD Customer Care Team
Reply from JD Sports
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
JD Customer Care Team
I been asking for a refund for 2 weeks…
I been asking for a refund for 2 weeks I even send the item back that came diff size than the one I ordered no response from them .
23 August 2026
Reply from JD Sports
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at jdsports.co.uk/customer-service/contact/
Thanks again for your time,
JD Sports Customer Care Team
Fast delivery and as the purchase was a…
Fast delivery and as the purchase was a gift for my grandson he was very happy
21 August 2026
Reply from JD Sports
Hi,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
JD Customer Care Team
Very poor
Very poor, my item had not been dispatched so I rang to be told it's not in stock, they were not even going to tell me, I cancelled the order because they said it could be a while if at all, shocking from such a big company
21 August 2026
Reply from JD Sports
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at jdsports.co.uk/customer-service/contact/
Thanks again for your time,
JD Sports Customer Care Team
Click and collect very easy quick and…
Click and collect very easy quick and reliable service
21 August 2026
Reply from JD Sports
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
JD Sports Customer Care Team
Terrible missing item that was part of…
Terrible missing item that was part of a set and JD are saying the item wasnt missing! Absolute joke when you pay for something you expect to receive all items!
21 August 2026
Reply from JD Sports
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at jdsports.co.uk/customer-service/contact/
Thanks again for your time,
JD Sports Customer Care Team
All good 123
21 August 2026
Reply from JD Sports
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
JD Customer Care Team
Amazing gym.staff all amazing like 1…
Amazing gym.staff all amazing like 1 big family ❤️
21 August 2026
Reply from JD Sports
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
JD Customer Care Team
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