Vicky in the Charlton store today was very helpful and sefved me. And i was very happy with my purchase. Unfortunetly before Vicky offered to help another member of staff was aervinf me. And was quo... See more
Company replied
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Review summary
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Reviews shaping this summary
Fast service,box had seen better days smashed up .Trainers were in perfect condition ty.
Company replied
Perfect item, delivered promptly. However i wasnt able to link my jd status to my purchase so i missed out on any cash rewards so 4 stars only today
Company replied
On floor staff gave great customer service being pleasant and nothing too much trouble. What let it down was the fact you then had to stand in a very long queue to pay. Need to think of a better syste... See more
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Company details
About JD Sports
Written by the company
JD Sports is the UK's leading sports fashion retailer. Offering an extensive online range of men's, women's and kid's trainers, footwear, sportswear, fashion clothing and accessories - of which 80% is exclusive to JD. The current product range covers all the popular sports fashion brands such as Nike, Adidas, Bench, Timberland, K Swiss, Reebok, Converse, Lacoste, Ecko, Puma...plus many more including the JD exclusive brands McKenzie and Carbrini.
Contact us via Customer CareContact info
United Kingdom
- 0161 393 7055
- www.jdsports.co.uk
3.8
Great
359K reviews
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Postman left on door for everyone to…
Postman left on door for everyone to see. Parcel not there when I got home. I have told you twice but no response
26 August 2026
Reply from JD Sports
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at jdsports.co.uk/customer-service/contact/
Thanks again for your time,
JD Sports Customer Care Team
Reply from JD Sports
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
JD Customer Care Team
Ive still yet to receive my order
Ive still yet to receive my order, infact it hasnt even been dispatched
26 August 2026
Reply from JD Sports
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at jdsports.co.uk/customer-service/contact/
Thanks again for your time,
JD Sports Customer Care Team
Reply from JD Sports
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at jdsports.co.uk/customer-service/contact/
Thanks again for your time,
JD Sports Customer Care Team
Over half my order was cancelled…
Over half my order was cancelled because you decided that the items that were in stock at the time of ordering was no longer in stock so the whole ordering experience from you was very disappointing and has put me off ordering from you again
26 August 2026
Reply from JD Sports
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at jdsports.co.uk/customer-service/contact/
Thanks again for your time,
JD Sports Customer Care Team
Reply from JD Sports
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at jdsports.co.uk/customer-service/contact/
Thanks again for your time,
JD Sports Customer Care Team
Jdsports the number 1 store
I've shopped at jdsports for many years in-store and online perchances. I've bought many items over the years and been very happy the staff have been wonderful and very helpful. Thank-you for making my experience with jdsports wonderful. 💯
23 August 2026
Reply from JD Sports
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
JD Customer Care Team
Reply from JD Sports
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at jdsports.co.uk/customer-service/contact/
Thanks again for your time,
JD Sports Customer Care Team
I still haven’t received my purchase…
I still haven’t received my purchase and I’ve also not received a reply in response to my requested response from JD
26 August 2026
Reply from JD Sports
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at jdsports.co.uk/customer-service/contact/
Thanks again for your time,
JD Sports Customer Care Team
Very helpful staff in Edinburgh Hanover…
Very helpful staff in Edinburgh Hanover street jd super quick better than ST James centre jd
26 August 2026
Reply from JD Sports
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
JD Customer Care Team
Item was delivered quickly
26 August 2026
Reply from JD Sports
Thanks for the 4 star review.
We hope your next experience with us is as good as this one.
Thanks again
JD Sports Customer Care Team
Reply from JD Sports
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at jdsports.co.uk/customer-service/contact/
Thanks again for your time,
JD Sports Customer Care Team
Reply from JD Sports
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
JD Customer Care Team
Reply from JD Sports
Hello,
Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.
Thank you for choosing to shop with us.
Kind regards,
JD Customer Care Team
Terrible service
Terrible service. It took 7 days to receive a parcel that I'd paid 48 hour delivery on. It was badly packaged with the shoe box being damaged on arrival. JD customer service were beyond useless. They didn't respond to emails and when I phoned up I was promised a refund on my postage, that I had to chase up.
In response to the automated JD reply. No, I don't want to chase you to discuss my experience. If you cared, you'd chase me.
26 August 2026
Reply from JD Sports
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at jdsports.co.uk/customer-service/contact/
Thanks again for your time,
JD Sports Customer Care Team
Customer service shocking
I ordered trainers for next day collection took 5 days, then when I collected them they were wrong shoes, complete different brand and size to what I ordered. I had to chase for a refund I WILL never purchase online from JD again.
Customer service was a joke
26 August 2026
Reply from JD Sports
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at jdsports.co.uk/customer-service/contact/
Thanks again for your time,
JD Sports Customer Care Team
Reply from JD Sports
Hi,
Many thanks for taking some time to give us a 5 star review. We hope your next experience with us is as good as this one.
Thanks again
JD Customer Care Team
Reply from JD Sports
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
JD Customer Care Team
Great delivery
Great delivery. Kept up to date with emails. Only thing is if something goes out of stock and your buying something else as well obviously it won't let you put the order through. Even if it's showing as in stock. So that needs massive improvement. Otherwise great.
26 August 2026
Reply from JD Sports
Hello,
Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.
Thank you for choosing to shop with us.
Kind regards,
JD Customer Care Team
Great products and quick delivery.
26 August 2026
Reply from JD Sports
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
JD Customer Care Team
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