I have had a very bad experience after ordering a door through a third party. To start with, a wrong door was delivered. This is where the nightmare started. For weeks I kept chasing for the door I... See more
Company replied
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See what reviewers are saying
Ordered wrong doors opened one rang about an exchange no problem picked them up dropping new order off no problem no charges and full refund very smoothly done.customer service spot on doors ar... See more
Company replied
Rang on Friday at 4.30pm having forgotten to do an order for a valued customer. A lady in sales called Debra, took pity on me, and all resolved within hours. Doors with customer within 2 days. Br... See more
Company replied
We at OakWood doors have worked with JB kind for years but since we have been dealing more with Jordan the level of customer service we receive has surpassed expectations. he will go over and above... See more
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Company details
Written by the company
JB Kind Doors supply via a network of builders merchants and online partners. Choose from over 200 different wooden door designs to suit all tastes and budgets. Contemporary and classic internal doors, external doors, fire doors and pocket door systems.
Contact info
Unit 2 Enterprise Way, S75 3DZ, Tankersley, United Kingdom
- 01283554197
- info@jbkind.com
- www.jbkind.com
4.3
Excellent
301 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
External doors
The doors are great the delivery chap was great, what I dont get is the communication first Im told the 12th so I stay in no doors, then Im told the 17th & then the 18th very poor practise on someones part
18 January 2024
Unprompted review
Reply from JB Kind Doors
Dear Chris
Thank you for your feedback, we are delighted that you are happy with your doors. We will also ensure that your feedback is passed onto our driver.
Looking at our planning system, we cannot see that a communication was sent out advising a date of the 12th. As our texts are sent automatically, we are looking into the log to see how this communication may have been sent in error.
The change in delivery date from the 17th to the 18th was due to driving hours. Unfortunately, there was a delay earlier in the delivery run which led to the change. We hope that this was notified in plenty of time.
Kind regards
The JB Kind Doors team
Recommended
2 doors ordered through Wayfair, delivered by JB Kind. We were updated throughout via text msgs, delivery slot was confirmed and adhered to (even in snowy conditions). Friendly, helpful driver. Doors were appropriately packaged - no damage.
16 January 2024
Unprompted review
Reply from JB Kind Doors
Dear Lynn
Thank you so much for taking the time to leave us a 5 star review.
We're pleased to hear that you are happy with your doors and our delivery service. Your feedback will be passed onto the driver concerned.
Kind regards
The JB Kind Doors team
Excellent service and very competative…
Excellent service and very competative pricing.
Prompt delivery, and delivery driver was excellent, very nice Gent, very helpful, pleasant conversation and very careful of the delivered goods.
Thank Yiu.
16 January 2024
Unprompted review
Reply from JB Kind Doors
Dear Mr Ramshaw
Thank you so much for taking the time to leave us a 5 star review, it is much appreciated.
We're pleased to hear that you are happy with your doors and our service.
Kind regards
The JB Kind Doors team
Excellent range and service
Excellent range and service. Recommended to all
11 January 2024
Unprompted review
Reply from JB Kind Doors
Dear Gerry
Thank you for taking the time to leave us a 5 star review, it is much appreciated.
We're pleased to hear that you are happy with your doors and our service.
Kind regards
The JB Kind Doors team
Brilliant Service keeping you updated…
Brilliant Service keeping you updated giving you hour slot before arriving definitely will recommend drivers are helpful
10 January 2024
Unprompted review
Reply from JB Kind Doors
Dear Ajmal
Thank you for your 5 star review.
We’re pleased to hear that you are happy with your doors and our service.
We’ll be sure to pass your feedback onto our delivery team.
Kind regards
The JB Kind Doors team
Multiple issues
Delivery instructions were not followed, even when explicitly made clear.
The doors I ordered look nothing like they do in the pictures and are, as such, unusable.
Doors need more protection in transport.
I will see if I can get a refund.
8 January 2024
Unprompted review
Reply from JB Kind Doors
Dear George
We are sorry to hear that you have had a negative experience purchasing JB Kind products.
Unfortunately, your query does not raise any recollection with our team. To ensure that this is reviewed and dealt with, we kindly ask that this is reported back to the retailer that you have purchased the doors from. Once reviewed, we will then ask that the retailer passes on our response for your reference.
Kind regards
The JB Kind Doors team
Door purchase & delivery
Arrived at time stated, Sean (driver) was very helpful and offloaded the doors straight to into my hall. The doors were in protective wrapping & in good condition.
I would recommend J B Kind doors.
5 January 2024
Unprompted review
Reply from JB Kind Doors
Dear John
Thank you for taking the time to leave us a 5 star review.
We’re pleased to hear that you are happy with your doors and our service.
We’ll be sure to pass your feedback onto our driver Sean.
Kind regards
The JB Kind Doors team
Fantastic quality and service
This was our second experience with the company. Fantastic as we have wide doors. Amazing service yet again and still have more to purchase. Thank you
19 December 2023
Unprompted review
Reply from JB Kind Doors
Dear Erin
Thank you so much for taking the time to leave us a 5 star review, it is much appreciated.
We're pleased to hear that you are happy with your doors and our service.
Kind regards
The JB Kind Doors team
We had a problem with damage to doors…
We had a problem with damage to doors but it wasn’t a problem as the matter was resolved quickly and politely from the company, so no complaints from us !!👍
12 December 2023
Unprompted review
Reply from JB Kind Doors
Dear Claudia
Thank you for taking the time to leave us a positive review.
We're pleased we could help resolve your issue quickly and that you like your doors.
Kind regards
The JB Kind Doors team
Great doors and customer service
Great doors, well priced and excellent customer service! Thank you
8 December 2023
Unprompted review
Reply from JB Kind Doors
Dear Kiran
Thank you for taking the time to leave us a 5 star review, it is much appreciated.
We're pleased to hear you are happy with your doors and our service.
Kind regards
The JB Kind Doors team
Buy doors the easy way …
Doors purchased on line. Easy website. Delivered within a few days, on time, with high level of care. No issues.
Happy to use again.
Happy to recommend!
30 November 2023
Unprompted review
Reply from JB Kind Doors
Dear Peter
Thank you for taking the time to leave us a 5 star review.
We are pleased to hear that your purchase went smoothly and that you would happy be happy to use us again.
Kind regards,
The JB Kind Doors Team
Excellent and professional service
Excellent and professional service. Very pleased with internal doors I ordered - will definitely use again and strongly recommend.
30 November 2023
Unprompted review
Reply from JB Kind Doors
Dear Catherine
Thank you for taking the time to leave us a 5 star review.
It is great to hear that you are happy with your doors and that your order and delivery went smoothly.
Kind regards,
The JB Kind Doors Team
You’re delivery driver was very…amazing
You’re delivery driver was very professional in keeping the customer informed phone me when 30 minutes away and very pleasant to speak to it’s very refreshing to see very good person with these skills and we gave her 10 out of ten thanks
29 November 2023
Unprompted review
Reply from JB Kind Doors
Dear Peter
Thank you for taking the time to leave us a 5 star review.
It is great to hear that you are happy with our delivery service and your lovely comments have been passed onto the driver concerned.
Kind regards,
The JB Kind Doors Team
Good on time delivery
Good on time delivery. Good Communication. All doors look in great condition but have yet to fit so can’t give a full review but see no issues.
21 November 2023
Unprompted review
Reply from JB Kind Doors
Dear Stefan
Thank you for taking the time to leave us a 5 star review, it is much appreciated.
We're pleased to hear you are happy with your doors and our delivery service.
Kind regards
The JB Kind Doors team
Excellent communication regarding…
Excellent communication regarding delivery. Friendly driver arrived in time slot given. Would definitely use again and highly recommend.
20 November 2023
Unprompted review
Reply from JB Kind Doors
Dear Jo
Thank you for taking the time to leave us a 5 star review.
It is great to hear that you are happy with our service and that your delivery went smoothly. We will be sure to pass on your positive feedback.
Kind regards,
The JB Kind Doors Team
Excellent company
Ordered 5 doors from JBKind doors. They have been excellent from ordering to delivery. They kept me updated on delivery and tracking and and from ordering to delivery it only took 4 days.
They have a wide range of good quality doors. I would definitely recommend this company.
16 November 2023
Unprompted review
Reply from JB Kind Doors
Dear Sharon
Thank you so much for taking the time to leave us a 5 star review, it is much appreciated.
We're pleased to hear that you are happy with your doors and our service.
Kind regards
The JB Kind Doors team
Door delivery
Delivered on time, no damage, driver very helpful. Keep up the good work 👍🏻
15 November 2023
Unprompted review
Reply from JB Kind Doors
Dear David
Thank you for taking the time to leave us a 5 star review.
It is great to hear that you are happy with your doors and that your delivery went smoothly. We will be sure to pass on your feedback to the driver.
Kind regards,
The JB Kind Doors Team
Doors ordered 19th September and…
Doors ordered 19th September and arrived 3rd October damaged/wood split. It’s taken until today 15th November to provide another and this one was not even taken off the lorry because it was damaged .
15 November 2023
Unprompted review
Reply from JB Kind Doors
Dear Paul
We are sorry that you have had a negative experience purchasing our doors through an online retailer.
As discussed yesterday, unfortunately although you did report the damage initially to your retailer, we were not notified at that time, which has caused the delay in getting the matter resolved for you. We hope now that you have been suitably updated and we are in the process of a resolution for you.
Kind regards
The JB Kind Doors team
The delivery took to long and still…
The delivery took to long and still waiting for a door 4 month after ordering it
2 August 2023
Unprompted review
Reply from JB Kind Doors
Dear Kris
We are sorry to hear that you have had a negative experience purchasing our doors through an online retailer.
Further to our conversation earlier today, we do ask that this is reported back to the retailer, so that they can review the query. We have investigated and can confirm that we did inform your retailer that there would be an extended lead time on some of the doors and they should have relayed this information back to you.
Kind regards
The JB Kind Doors team
Excellent service throughout
Excellent service throughout, from ordering to receiving my order, kept informed of when the delivery and time slot would be. As I wasn’t going in at the time of delivery requested my order be left at front door which it was. Would definitely use again. Many thanks.
8 November 2023
Unprompted review
Reply from JB Kind Doors
Dear Alan
Thank you so much for taking the time to leave us a 5 star review, it is much appreciated.
We're pleased to hear you are happy with our service and that you would use us again.
Kind regards
The JB Kind Doors team
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