jaja is a good card to have. Recognized everywhere and very speedy payments at usage. The credit limit is good but could, perhaps, be a little bit higher as life is becoming more expensive and purch... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have had other cards which I applied for on line, but in my experience this has been the best so far. I was pleasantly surprised how easy and straight forward the whole process was, always kept in... See more
Company replied
Only 4* as the guidance during signinv ip was incomplete. I intended to take advantage of the transfer to pay off another credit card. The whole process to sign up etc was well ofganised and was 5... See more
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Straight forward setting up on the account, my experience as a more mature person, not Tech 100% savvy, everything was so easy no hassle no need to phone anyone, everything explained so easily. The se... See more
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Company details
About Jaja
Written by the company
Hello 👋 We're Jaja and we're on a mission to shake up credit and liberate our customers from needless complexity, wasted time, and frustration.
We're making the credit card experience simpler, more enjoyable, more intelligent – treating customers fairly and putting them back in the driving seat.
Find out more at jaja.co.uk
We're making the credit card experience simpler, more enjoyable, more intelligent – treating customers fairly and putting them back in the driving seat.
Find out more at jaja.co.uk
Contact info
PO Box 10782, LE18 9HS, Wigston, United Kingdom
- www.jaja.co.uk
4.5
Excellent
16K reviews
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My new JaJa card
I have had other cards which I applied for on line, but in my experience this has been the best so far. I was pleasantly surprised how easy and straight forward the whole process was, always kept informed of what was happening. I haven't yet used my card, I'm sure that when I do the process will be seamless.
Thank you and keep up the excellent work.
3 July 2026
Reply from Jaja
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Good app
Good app and very easy to make extra payments to your account and you always keep your clients updated with any updates.
16 July 2026
Reply from Jaja
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jaja is a good card to have
jaja is a good card to have. Recognized everywhere and very speedy payments at usage.
The credit limit is good but could, perhaps, be a little bit higher as life is becoming more expensive and purchasing power is declining so we can buy less with the same money.
I am very satisfied with the service and I consider getting a Jaja card a very good idea. I would recommend Jaja card to everyone I know.
15 July 2026
Reply from Jaja
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All round very very good recommended …
All round very very good recommended customer service very good
15 July 2026
Reply from Jaja
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Application process easy
Application process easy and the decision result is virtually instant
14 July 2026
Reply from Jaja
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Great card
Got this card with no intrusive questions and since I have had the card I have found it very easy to use and keep track of my repayments and credit limit, given plenty of notice of when my scheduled payments are and very easy to make increased payments if I choose to, easy to navigate down loaded site, I would have no hesitation to recommend this card to anyone.
15 July 2026
Reply from Jaja
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My car was blocked since February 2026…
My car was blocked since February 2026 and I have been unable to use my card for my purchase transaction. It's been a sad experience despite my several calls to rectify this. I am the sole user of my card for purchase and cant fathom why I have been barred from using my card
15 July 2026
Reply from Jaja
Hi Olumuyiwa,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and appreciate you bringing your concerns to our attention. We have now reached out to you through the in-app Message Centre to discuss this matter further.
You can find our message by selecting the More tab > Help within the app.
Thank you again for your feedback.
Thank you,
Natalie D.
I just give a try by applying for Jaja…Jaja card is a Life saver 👌
I just give a try by applying for Jaja credit card and within 5minutes l was accepted and approved. I was accepted at the time of my needs because l was moving home and l need some extra money. I would recommend Jaja 100%. 👌👍🏽
25 June 2026
Reply from Jaja
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Amazing card, Pawel W to the rescue!
4 Stars. Whilst the card is good, the communication could be better via the app, as chats close after 24hrs, unless they reply. My card got locked for trying to buy fireworks, But, Pawel W saved me, because my account was going to be terminated in 7 days [23rd of july], HOWEVER I sent in the documents on the 23rd of june, and was biting my nails because i didn't wanna lose my JaJa card, so Pawel was a legend and looked at my documents, and unlocked my account. I didn't have ID, so, i have to send in alternative ID. And it was annoying that it took so long, so at first i asked them for someone to look at lock on my account and extend the lock, and maybe look at my documents, but, it's a decent card. Please do better on that app chat . Other than that, Thanks again to Pawel W, you're a legend and thanks for sorting me out! Also, please remove the silly 24 closure on chats, or you waste time opening more chats, and stuff. it should be 3 days, not 24 hours. Other than that, i can recommend jaja.
24 June 2026
Unprompted review
Reply from Jaja
Hi Reece,
Thank you for your review.
We're delighted to hear you're enjoying your JAJA Credit Card, and we're especially pleased that Pawel was able to help get everything resolved for you. We'll be sure to pass on your kind words to him. 😊
We have also reached out to you through the in-app Messaging Centre. You can find our message by selecting the More tab > Help within the app.
Thank you again for your review and recommendation.✨
Thank you,
Natalie D.
Reply from Jaja
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Useful
Simple n easy to use. And using for purchases only instead of cash withdrawals is a goid way to stay safe
3 June 2026
Reply from Jaja
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Great and straightforward application
Great and straightforward application, was able to get higher limit then the other providers, however I am not sure when they will increase the limit as the initial limit is no longer satisfactory. Hopefully they will increase it. Otherwise everything good, app is ok, apple pay works fine, I wish I could connect it to apple pay and other banking apps (using open banking) but that's fine.
30 April 2026
Reply from Jaja
Hi Suraj,
Thank you for taking the time to share your feedback.😊
We're delighted to hear you've had a positive experience with your application, app and card so far. We have also reached out to you through the in-app Message Centre to answer your query regarding credit limit increases.
You can find our message by selecting the More tab > Help within the app.
Thank you again for choosing JAJA!🚀
Thank you,
Natalie D.
Very bad experience.ASDA have no option…
Very bad experience.ASDA have no option for people to email them. Have had to resort to complaining via Resolver.co.uk.
Stop denying customers who can't talk on the phone, give them the option to email. Some don't want to talk on your "webchat"
Also, you have just said in your reply that you have been "unsuccessful" in reaching out to me and i am in touch with someone now (Natalia 17-7-2026) Also total disregard based on my review, so whoever has written this reply to me, need to check their facts.
13 July 2026
Unprompted review
Reply from Jaja
Hi Anthony, thank you for taking the time to leave us a review, we are sorry to hear about this. We did try reaching out, but unfortunately, we were unsuccessful. If you wish to discuss this further, please don’t hesitate to reach out via live chat. We are available Monday to Friday, from 9 AM to 5 PM, and will be happy to assist you.
Very easy to apply and fast shipping
Very easy to apply and fast shipping! Easy to use the app
30 June 2026
Reply from Jaja
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Excellent service so far fast and…
Excellent service so far fast and friendly easy to connect to a human
30 June 2026
Reply from Jaja
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Very impressed with the service I received keep you uo to date ..do what it says on the tin
Very impressed with the service provided. The app is really helpful and the offers are really good
19 June 2026
Reply from Jaja
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