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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the ease of use across various services, from applying for cards to managing accounts via the app. Many people appreciate the competitive pricing and excellent coverage, especially for travel insurance, finding it to be the best value available. The application process is consistently described as quick and straightforward, with efficient service and timely communication. However, some people were dissatisfied with payment-related issues, including unexpected card declines and difficulties with cash withdrawals. A few other people also felt that the app, while generally praised, presented challenges for those without compatible smartphones or when technical glitches prevented login or access to features.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, consistently praising the ease of use and... See more

Service

Clients share positive opinions on service. Many reviewers praise the friendly, professional, and efficient... See more

Payment

Customers consistently note ambiguous experiences with payment. Many reviewers praise the ease of... See more

Price

Consumers generally find the pricing to be positive, with many praising the competitive rates and... See more

Application

Users describe positive interactions with the app, often finding it simple, easy to use, and informative for... See more

Based on these reviews

Rated 5 out of 5 stars

ASDA Travel Insurance offered the best quote we could find for over 80s with pre-existing medical conditions, with excellent coverage. It gave us confidence and peace of mind while travelling. We have... See more

Company replied

Rated 5 out of 5 stars

Asda Money Liverpool Huyton Stacey When visiting Asda Money Huyton, I enquired about converting euros back to pounds. Stacey advised me of how to get the best deal for me. Was advised how to get... See more

Company replied

Rated 5 out of 5 stars

My wife and myself are healthy 66 yrs old, trying to get a travel insurance has been a challenge say the least, we searched the web also using compare search engines none they all were coming some 7 t... See more

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Rated 5 out of 5 stars

They made the whole experience easy the person who took all my details. Claire, was an absolute delight and made the whole process simple and enjoyable with her sense of humour and her direct question... See more

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Rated 4 out of 5 stars

Taking out holiday insurance was quite straight forward with Asda. I wanted to change my policy from one week cover to a years cover and had to cancel the first lot of insurance before I could take ou... See more

Company replied

Rated 5 out of 5 stars

I was looking for holiday insurance to Mexico for four people and paid less for all us than most were offering for a single person! The site was very easy to use and cofirmation came through as soon a... See more

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Rated 4 out of 5 stars

Application for the account was quick and easy. App use is easy and straightforward. I applied for this card using a promotion for a £20 top upon my rewards card, but I've had nothing. It might have... See more

Company replied

Rated 5 out of 5 stars

Easy to apply, card arrived quickly, integrates well with Google Pay. The mobile app is excellent, I get notified immediately about transactions which is a great security feature. Also good reward sch... See more

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Rated 5 out of 5 stars

So easy to add money, change currency from Swiss franc to euro, or whatever you need to have the currency in. I find the asda money card so much better to take on holiday rather than cash, it's so co... See more

Company replied

Rated 5 out of 5 stars

I am very happy with asda money credit card because I never thought I'd be able to get one, but was accepted and I like how your not hassled about purchases

Company replied

Rated 4 out of 5 stars

I got my card pretty quickly and managed to set it up on Google Play. However, after using it about 3 times my card is now getting declined all the time. I contacted support in the app and the AI cha... See more

Company replied

Rated 5 out of 5 stars

The service was fast and efficient starting with applying for the card up until the point I received my card, I got a regular progress report via email that kept me in the loop with regards to my appl... See more

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Rated 5 out of 5 stars

I applied for asda money credit card and it was very easy for completing and within about 5 days I had my credit with easy access once set up

Company replied

Rated 5 out of 5 stars

Spoke to Curtis who was very helpful, patient and clear. He explained my options and was able to change and renew policy over the telephone. Curtis definitely is a credit to you.

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Rated 5 out of 5 stars

Easy to apply and a handy card to have. Purchases give you ASDA points for your cash pot. App is easy to understand and navigate,on the whole a Great experience.

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Rated 5 out of 5 stars

Easy to apply. I had to contact customer services but they resolved my query quickly. Card arrived on time. Good benefits too.

Company replied

Rated 1 out of 5 stars

We’ve just received our pet insurance renewal for our 5 year old French bulldog Coco. She has had no claims for over two years with any insurance company and is in fantastic health with no... See more

Company replied

Rated 5 out of 5 stars

Asda made it pretty easy for me with this card and the payments are good and affordable well worth it if your looking for a decent card.

Company replied

Rated 4 out of 5 stars

Good value cover. Reasonable response time on the claim - low on human contact and not hugely quick but pretty decent for the premium cost.

Company replied

Rated 5 out of 5 stars

Really easy to get a brilliant quote for holiday insurance. Questions were straightforward and I am very happy with your service

Company replied

Rated 5 out of 5 stars

Quick and easy to apply and if you’re excepted great! If you can’t activate your card through the app it 5-7 days wait for your card. Once you have the card it’s up to you when you spend but be carefu... See more

Company replied

Rated 1 out of 5 stars

Got my Asda credit card on October 2025 use it 2 times and then declined every time I use it, Been nearly 3 month now with no email stating reason. I going to keep using the card to see how long the... See more

Company replied

Rated 5 out of 5 stars

Easy to apply going through Asda app , answer in minutes after a few questions, so easy to set up , brilliant .

Company replied

Rated 5 out of 5 stars

Really easy to use and easy to transfer money from my main bank account,also I shop a lot at Asda so I get a good amount on cash back

Company replied

Rated 5 out of 5 stars

Excellent service. It is so very quick and easy to sort out travel insurance and I will definitely continue to use Asda travel insurance.

Company replied

Rated 2 out of 5 stars

It turns out I'd have got a better deal going direct to Insure and Go for my travel insurance. I went with Asda thinking that I would gain money on my Asda Rewards account but that didn't happen eithe... See more

Company replied

Rated 5 out of 5 stars

Very quick and easy to get a quote and the insurance set up have been using Asda for a few years, also very competitive on price

Company replied

Rated 5 out of 5 stars

Everything ran smoothly from application to receiving my new card,great to be able to manage everything through the app.

Company replied

Rated 5 out of 5 stars

Excellent travel insurance products got all the cover I needed for a very readable price

Company replied

Rated 5 out of 5 stars

Best value, great customer support and ease of use. I’ve renewed for three years now due to excellent service.

Company replied

Rated 5 out of 5 stars

Application for a credit card handled quickly, I was kept informed at every stage of the process.

Rated 5 out of 5 stars

Found loads of bargains and price check items . Value can get everything in one place . The only thing is that the shop was packed and queues where long and that included self check outs which I won't... See more

Company replied

Rated 5 out of 5 stars

The site was really easy to navigate through and understand. Easiest way to arrange travel insurance ive ever experienced.

Company replied

Rated 5 out of 5 stars

Lovely service....As said before until anything happens we don't know really how good it is

Company replied

Rated 5 out of 5 stars

Perfect service, quick, accurate and so very polite and helpful. Thanks to both Fiona & Chloe.

Company replied

Rated 4 out of 5 stars

Very easy to apply and get accepted. Card arrived very quickly and I get up to date information about balances and payments on the app. I have yet to receive the £20 payment.

Company replied

Rated 5 out of 5 stars

I am really happy to have asda card such a big name and easy to use , i highly recommend it thankyou

Company replied

Rated 5 out of 5 stars

Mitchell was very helpful the price was fairly reasonable nice to speak to someone who listened to me and I could understand

Company replied

Rated 5 out of 5 stars

Really easy to apply, good starting credit limit and app is easy to use and informative

Company replied

Rated 2 out of 5 stars

After a year with Asda card I've just been informed that the APR is increasing from 23% to 39%. No personal reason - paid on time, over the minimum, etc so am puzzled with this news. Gave them a call... See more

Company replied

Rated 1 out of 5 stars

Initially I misspalced ASDA money card, new card arrived, so i had to login to my app, at this point I couldnot login, as my email ID and my birthdate were wrong on their system. So I had to varify... See more

Company replied

Rated 2 out of 5 stars

My phone is not compatible with your app so many features of the card are not available to me. For example, I cannot purchase anything online - this requires a security number only available on the ap... See more

Company replied

Rated 5 out of 5 stars

Excellent experience with asda app or in store good quality product and price

Company replied

Rated 5 out of 5 stars

The Asda credit card and App. are easy to navigate and some great offers online.

Company replied

Rated 5 out of 5 stars

Best app simple and easy to use, no complex things. I believe Asda is UK's number 1 company.

Company replied

Rated 5 out of 5 stars

The app is very straight forward to use and so is filling in the application form.

Company replied

Rated 5 out of 5 stars

Always find Asda’s travel insurance very competitive, their site is easy to use, making the experience an easier one.

Company replied

Rated 3 out of 5 stars

Have problems with the app when topping up my balance, it doesn't allow me to do so with a 'failure' message. I then have to use my laptop and via asda money travelex link to top up. Not a problem w... See more

Company replied

Rated 2 out of 5 stars

All good, until I informed them of a change of address. I had to verify myself by clicking an ID link, then sending in evidence and now being told it will take 5-30 days to implement, and in the mea... See more

Rated 5 out of 5 stars

This is my first time using Asda money , very easy , hopefully this carries on

Company replied

Rated 5 out of 5 stars

Easy to apply. Kept informed about my account. Everything is perfect.

Company replied

Rated 1 out of 5 stars

I have been asking this Asda Money Card to sort out the issue of me having problem of logging into my app. They say that my account is not found on thier system, I have has the card and app runnin... See more

Company replied


Company details

  1. Non-Bank Financial Service

Written by the company

At Asda Money we work with experts you can trust to take care of your financial needs. We know that getting the best value for money is always priority. For your credit, insurance and money needs, visit Asda Money today.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

10K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 98% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

I raised a dispute through your mobile…

I raised a dispute through your mobile app on 18/03/2026 but did not receive any confirmation or email response.

I then called on 24/03/2026 and spoke to Joseph . He informed me that my dispute had not been received and advised me to submit it again. However, when I tried to do this via the app, I was told that I could not proceed online and should call instead.

This is very unprofessional and frustrating.

Please investigate this issue and process my dispute as soon as possible. Once my refund has been resolved, I would like to close my credit card account, as I no longer wish to continue using it.

Thanks,

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Because Asda money card is very easy to…

Because Asda money card is very easy to use
And the app is great

5 March 2026
Asda Money logo

Reply from Asda Money

Hi Bash, we're so glad to hear that you find the Asda Money card easy to use, and that you think the app is great! Thank you for your positive feedback. Best wishes, Libby

Rated 5 out of 5 stars

Easy to apply quick decision great…

Easy to apply quick decision great service

4 March 2026
Asda Money logo

Reply from Asda Money

Hi Cheryl, we appreciate you taking the time to share your wonderful experience. We're happy to hear that you found our service quick and easy to use! Best wishes, Libby

Rated 5 out of 5 stars

I had a great experience with Asda…

I had a great experience with Asda Money. The application process was quick and straightforward, and I was approved for credit without any issues. Everything was clearly explained and easy to follow. The whole process was smooth and professional. Highly recommended.

5 March 2026
Asda Money logo

Reply from Asda Money

Hi there, we're happy to hear that your application process was quick and straightforward. It's great to know that everything was clearly explained and easy to follow. Thank you for recommending us and for your positive feedback. Best wishes, Libby

Rated 5 out of 5 stars

The application stage was so easy and…

The application stage was so easy and quick, I was notified at every stage. My card also turned up quicker than advised. Which was great. The service I have received so far has been great.

5 March 2026
Asda Money logo

Reply from Asda Money

Hi there, we're happy to hear that the application process was easy and quick for you. It's great to know you were notified at every stage and that your card arrived sooner than expected. We appreciate your positive feedback on the service you've received so far. Best wishes, Libby

Rated 5 out of 5 stars

Great service,money get in one click

Great service,money get in one click. It's amazing for me. Thanks

21 March 2026
Unprompted review
Asda Money logo

Reply from Asda Money

Hi Raman, we're happy to hear that you had such a great experience with our service! It's wonderful to know the speed and ease of use worked well for you. Thanks for your feedback. Best wishes, Libby

Rated 5 out of 5 stars

It’s easy to apply

It’s easy to apply
Results in minutes and easy to use

19 March 2026
Asda Money logo

Reply from Asda Money

HI Jane, we're happy to hear that the application was easy and that you found it easy to use and saw results quickly. Thank you for your positive feedback! Best wishes, Libby

Rated 5 out of 5 stars

Customer service was excellent

Customer service was excellent. Staff polite and helpful. Knowledgeable in answering questions.

4 March 2026
Asda Money logo

Reply from Asda Money

Hi Sandra, we're happy to hear that our staff provided excellent customer service! We appreciate your positive feedback regarding their politeness, helpfulness, and knowledge. Thank you! Best wishes, Libby

Rated 5 out of 5 stars

Brilliant Insurance quote 100%

Your colleague gave me all the information I needed to help me with my travel insurance. She took her time to explain things I didn't understand about my medical insurance. I got a brilliant quote and I will certainly be telling family and friends about my experience.

19 March 2026
Asda Money logo

Reply from Asda Money

Hi June, we're happy to hear that our colleague provided you with comprehensive information about travel insurance. We're glad she clarified your medical insurance and that you received a great quote. We appreciate you sharing your positive experience! Best wishes, Libby

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