Jackson's Art Supplies Reviews 10,054

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 659 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the efficient and dependable service they received. Customers consistently highlight the high quality of products, often noting the extensive range of goods and brands available, making it a preferred choice for art supplies. Many people appreciate the fast delivery times, with orders often arriving quickly and well-packaged, ensuring items are in perfect condition. The online ordering process is frequently described as easy and the website as user-friendly, with clear descriptions and helpful information. However, some customers also noted issues with delivery, including delayed express shipments and problems with tracking information, leading to frustration. A few other people also felt that packaging could be improved for certain items, as some products arrived damaged or were packed loosely in oversized boxes. Additionally, a small group of people experienced difficulties with the online ordering system or encountered unhelpful customer service when issues arose.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many praising the extensive range of art... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the speedy delivery and prompt... See more

Quality

Users describe positive interactions with quality, consistently praising the high quality of products,... See more

Order

Customers consistently note positive experiences with order, praising the ease of online ordering, good... See more

Service

People report positive experiences with service, often describing it as excellent, dependable, and efficient.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy website to order from, item came in good time and good condition, well but not over packaged. I LOVE the item itself - bought it to sharpen my Caran D'ache neocolour wax pastels and it does so b... See more

Rated 5 out of 5 stars

Jackson's art supplies reminds how fantastic customer service makes all the difference. Thank you Mary for your efficient and cheery response when I messed up my order. Made my day.

Rated 5 out of 5 stars

Good online shop, all items have a really clear description and images. Found just what I had been looking for and all well packed and delivered in good time with notifications sent prior to arrival.... See more

Rated 5 out of 5 stars

Usual good service from Jacksons. Dispatched fairly quickly (though this can vary) but always well packed so materials don't arrive broken or damaged unlike some other sellers.


Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

10K reviews

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Rated 5 out of 5 stars

Jackson's are always my go-to art…

Jackson's are always my go-to art suppliers. They have a very good selection of art supplies which are very well wrapped, arrive quickly and so far in my experience, undamaged. Also, their prices are very competitive. As in the past, I would recommend them to friends and family.

20 March 2026
Unprompted review
Rated 4 out of 5 stars

Paid for next day delivery but it didn’t arrive

The materials were good quality, but paid for next day delivery as I needed the supplies for an urgent project. They didn’t turn up until 3 days after original delivery date. I understand it was an issue with the courier, but I was disappointed by the support offered when contacting Jacksons about the delay. Probably won’t use them again as I often have to work on projects at quite short notice, so I can’t risk it again.

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellentve printmaking supplies

I have been ordering my printmaking and art supplies regularly from Jackson's Art for over 3 years now. They are consistently great with their speedy dispatch times, excellent packaging (very important when buying many large sheets of quality paper) and customer service too. Products arrive in good condition and the range of items available is excellent too. Prices are generally very competitive, especially when ordering from their regular specialty sales. They have bought out a couple of smaller suppliers recently which I was initially concerned about but this doesn't appear to have affected their prices or processes. My only slight disappointment is that they have not had the T.N. Lawrence, green durathene rollers in stock for a very long time. I'm a very satisfied customer otherwise though.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. My materials arrived in good time and well wrapped, bearing in mind their delicate nature. I will be ordering from Jackson's again soon.

19 March 2026
Unprompted review
Rated 5 out of 5 stars

I love all my purchases

I love all my purchases, the water soluble oil pastels, the brush cleaning soap and the water colour paper block. I knew I would love them because it seems you only choose to stock items that are the best of their type. So I can shop with confidence, knowing I won't be disappointed.

18 March 2026
Unprompted review
Rated 5 out of 5 stars

Printmaker's scrim

I ordered several metres of printmaker's scrim. It arrived in two days, neatly folded and packaged in useful cardboard. The scrim is perfect, not too hard or too soft, and the price was reasonable.
I shall definitely go back to Jacksons for other art materials, NW

9 March 2026
Unprompted review

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