Jackson's Art Supplies Reviews 10,054

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 659 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the efficient and dependable service they received. Customers consistently highlight the high quality of products, often noting the extensive range of goods and brands available, making it a preferred choice for art supplies. Many people appreciate the fast delivery times, with orders often arriving quickly and well-packaged, ensuring items are in perfect condition. The online ordering process is frequently described as easy and the website as user-friendly, with clear descriptions and helpful information. However, some customers also noted issues with delivery, including delayed express shipments and problems with tracking information, leading to frustration. A few other people also felt that packaging could be improved for certain items, as some products arrived damaged or were packed loosely in oversized boxes. Additionally, a small group of people experienced difficulties with the online ordering system or encountered unhelpful customer service when issues arose.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many praising the extensive range of art... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the speedy delivery and prompt... See more

Quality

Users describe positive interactions with quality, consistently praising the high quality of products,... See more

Order

Customers consistently note positive experiences with order, praising the ease of online ordering, good... See more

Service

People report positive experiences with service, often describing it as excellent, dependable, and efficient.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy website to order from, item came in good time and good condition, well but not over packaged. I LOVE the item itself - bought it to sharpen my Caran D'ache neocolour wax pastels and it does so b... See more

Rated 5 out of 5 stars

Jackson's art supplies reminds how fantastic customer service makes all the difference. Thank you Mary for your efficient and cheery response when I messed up my order. Made my day.

Rated 5 out of 5 stars

Good online shop, all items have a really clear description and images. Found just what I had been looking for and all well packed and delivered in good time with notifications sent prior to arrival.... See more

Rated 5 out of 5 stars

Usual good service from Jacksons. Dispatched fairly quickly (though this can vary) but always well packed so materials don't arrive broken or damaged unlike some other sellers.


Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

10K reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Top Marks!

I couldn’t have had a better experience trying to figure out what I needed to get back into watercolour after a 30 odd year gap. The information about products was incredibly helpful so my decisions were easy, especially as the blog is full of great tips and explanations. Jackson’s prices are great, as are their dispatch and packing methods. I can’t recommend them highly enough. The wealth of knowledge they provide makes everything not just easy, but a joy.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Returning customer

Returning customer and I'm always impressed with how well orders are thoughtfully packaged and sent out promptly.

Sadly the last order was damaged by FedEx however their customer service team was excellent in resolving this and second time around everything arrived on time and fully intact.

Wish all companies operated to this high standard. Well done folks

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Superb customer service.

My order was dispatched within a matter of hours - and when there was an issue with the courier finding my address, Jackson's Art Supplies customer care team were exemplary in contacting the courier to sort this out. When my parcel was delivered I was impressed with the packaging - which was recyclable and protected the integrity of the paint. I will be a return customer.

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Good online shop

Good online shop, all items have a really clear description and images. Found just what I had been looking for and all well packed and delivered in good time with notifications sent prior to arrival. I also love the emails I am signed up to with useful and insightful articles.

4 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Very happy with product which is lovely. Well presented and packaged really well for delivery. Would recommend this company.

6 April 2026
Unprompted review
Rated 4 out of 5 stars

Nice pigmented paints

After a delay in delivery Paints finally arrived.
Have used Jackson paints before and find them consistant, and well pigmented.
Lovely Paints to use.

6 April 2026
Unprompted review
Jackson's Art Supplies logo

Reply from Jackson's Art Supplies

Hello,

Thank you for your feedback.

We are sorry for the initial delay with your order. As soon as we became aware of the issue, we looked into this and arranged a free replacement once it was clear the courier had made a mistake. Our Customer Service team are always here to help and can assist quickly with any delivery concerns.

We are really pleased to hear the paints arrived and that you are enjoying their consistent quality and strong pigmentation.

Kind regards,
The Jackson's Team

Rated 5 out of 5 stars

Exactly what I needed at the best…

Exactly what I needed at the best price. These supplies support community workshops—participants use materials during the session and leave with a small kit. Affordable pricing is essential, and you came through.

25 February 2026
Unprompted review
Rated 1 out of 5 stars

After waiting for a month for an order…

After waiting for a month for an order to come, Jackson's art will not give me any info as to what the problem in the customs (inspection, missing documentation etc.) is and what are they doing to solve it. No timeframe for resolution, no possible cancelling the order,...for them is fully my problem.

2 March 2026
Unprompted review
Jackson's Art Supplies logo

Reply from Jackson's Art Supplies

Hello,

Thank you for your feedback.

We are really sorry to hear about the delay, we know how disappointing that can be. All parcels are sent with the correct documentation and usually move through customs quickly, but as local authorities handle this part, it is sadly not something we can directly control.

If you are already in touch with our Customer Service Team, please be assured that they will be doing all they can from our side, working with the carrier and offering help or alternatives wherever possible. We always do our very best to support our customers and see orders safely through.

We have not been able to identify your order from this review, so if you are able to share your details with us, we would love to look into this properly and help further.

Kind regards,
The Jackson's Team

Rated 5 out of 5 stars

Exactly what I needed

Exactly what I needed. Easy to use website and huge variety of items. It's great to have so many options at reasonable prices.

2 April 2026
Unprompted review

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