Very good quality product, different sizing options. Easy to fit diy. Have used hit & miss panels before in windy situation in long boundary fence and no issues in 2 yrs. Delivery of panels very strai... See more
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Professional staff who knew what they were talking about and who gave good sound advice. Quality product, well worth the money, delivered on time. Extremely helpful delivery staff who kept us up to d... See more
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Sometimes something has to go wrong for a company to show its’ customer service DNA. I received a short shipment which was rectified the next morning at 09:00 by courier. I then received a follow-up... See more
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Easy ordering with speaking to a very helpful person at Jacksons . This is the third time that I have purchased fencing from Jacksons due to its quality and its twenty five year guarantee , You... See more
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Company details
About Jacksons Fencing
Written by the company
Our Mission:
Jacksons Fencing was established in Kent in 1947 and has built a reputation for crafting premium timber fencing, gates and garden structures. From our headquarters in Kent, we design and manufacture beautifully finished products that combine traditional craftsmanship with innovative design.
Every product is made with meticulous attention to detail to ensure outstanding strength, durability, and visual appeal. We stand confidently behind our work with a market leading 25 year guarantee against rot and insect attack, which means no painting, staining, or additional treatment is required for the lifetime of our products. It is a promise of long term performance, low maintenance, and true peace of mind.
To calculate everything you need for your fence installation, use our handy fence builder tool.
Alongside our premium timber fencing, we manufacture steel security fencing. If you require premium fencing, gates, and access solutions, visit our security website.
Premium Fencing & Gates, Made in Britain
Written by the company
- Designed for life
- Established in 1947, Jacksons Fencing is a leading specialist in premium timber fencing, gates, decking, pergolas, and sleepers, as well as steel security fencing and acoustic barriers. From our headquarters in Kent, we design and manufacture high quality products that combine expert craftsmanship with innovative design. Every product is made with precision and care to deliver outstanding strength, durability, and visual appeal. We are proud to offer a market‑leading 25 year guarantee, giving you long term confidence and value, with no painting, staining, or additional treatment required for the lifetime of our products. At Jacksons, we create outdoor solutions that are made to perform, made to last, and made to be enjoyed.
25 Year Guarantee
No staining, painting, or additional treatment required
All Jacksons timber and metal products are backed by our market leading 25 year guarantee, giving you lasting confidence from the moment your fence is installed.
Our timber is protected using Jakcure®, our unique pressure treatment that penetrates deep into the heart wood to defend against rot and insect attack. The result is a fence built not just to look good today, but to stand strong for decades.
Contact info
Stowting Common, TN25 6BN, Ashford, United Kingdom
- 0800 096 6130
- sales@jacksons-fencing.co.uk
- www.jacksons-fencing.co.uk
4.8
Excellent
4K reviews
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Replied to 92% of negative reviews
Typically replies within 1 week
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I travelled from Hampshire to Kent to…
I travelled from Hampshire to Kent to collect some special order panels on the instruction of one of the sales team that they would be ready, they weren't - they hadn't even been made yet - 5 hr round trip and a 6 hour wait while they were made - I asked the salesman for some form of redress, he said yes - but still hasnt contacted me back - shocking service.
8 May 2026
Reply from Jacksons Fencing
Thank you for your feedback, and we're very sorry for the frustration caused by your collection experience. We understand how disappointing and inconvenient this was.
We appreciate you bringing this matter to our attention and apologise again for the inconvenience caused. We hope you were satisfied with the solution provided, and we'd like to thank you again for your understanding.
Reply from Jacksons Fencing
Thank you for your wonderful review. We're delighted to hear that you're pleased with both our products and the service you received.
Your team from sales were fantastic and…
Your team from sales were fantastic and dealt with everything in a professional and friendly manner with any questions and changes being dealt with without any issues. The delivery drivers were just as great and managed to get the order to where I needed it . My thanks to all of you.
30 April 2026
Reply from Jacksons Fencing
Thank you for taking the time to leave such a wonderful review! We're delighted to hear that our sales team provided excellent service and that your delivery went smoothly. We appreciate your kind words and will be sure to share them with the team.
Made to last quality product .
30 April 2026
Reply from Jacksons Fencing
Thank you for your five-star review! We're delighted to hear you were pleased with the quality of the product.
I have used Jacksons fencing for many…
I have used Jacksons fencing for many many years. I have found that in recent months, the quality of their materials has gone down hill. They are more expensive than other fencing companies but I was always happy to pay more for the better quality materials. My last few orders however has shown me they seem to have gone for cheaper alternative and the quality is nowhere near as good with the posts and panels twisting and warping.
6 July 2026
Unprompted review
Reply from Jacksons Fencing
Dear Robert,
Thank you for your feedback and for being a long-standing Jacksons customer. We're sorry to hear you're disappointed with your recent experience.
Having reviewed your concerns, we understand that the fencing was painted shortly after installation using a dark-coloured finish. As timber is a natural material, it will continue to expand, contract and settle as moisture levels change through the seasons (this can become more pronounced during periods of hot weather). When a painted surface moves in this way, areas of previously covered timber can become exposed, particularly with darker colours where the contrast is more noticeable.
Our Jakcure® pressure-treated timber does not require painting for protection, and we recommend allowing new timber to weather and fully settle before applying any finish.
We appreciate that this can be frustrating. As discussed with our team, touching up the exposed areas and re-fixing the capping where required should help restore the finished look as the timber continues to settle.
We value your loyalty over the years and hope the advice provided by our team proves helpful. If you have any further questions, please don't hesitate to get in touch with us.
Kind regards,
Jacksons Fencing
Friendly helpful knowledgable staff
Friendly helpful knowledgable staff. Added my order to another local delivery to save time and costs
6 May 2026
Reply from Jacksons Fencing
Thank you for your wonderful review! We're pleased to hear our team was able to help.
Great quality product and reasonably…
Great quality product and reasonably priced. Highly recommended
5 May 2026
Reply from Jacksons Fencing
Thank you for your review. We're delighted to hear you were pleased with the quality and value of the product. We really appreciate your recommendation and support!
We found the sales team helpful when we…
We found the sales team helpful when we asked for the original quote, which we needed to change prior to ordering. They gave helpful information about the fence panels and what we would need to erect them.
The delivery went well considering it was a tricky residential area for the lorry to get to and it had to be parked a fair way from the house and delivered on forklift. The driver coped very well with all that. We are delighted with the quality of the panels they really enhance the garden, which is what we hoped for Thank you Jo
24 April 2026
Reply from Jacksons Fencing
Thank you for taking the time to leave such a wonderful review! We're delighted to hear our team could provide helpful advice throughout your order and that the delivery went smoothly. It's wonderful to know you're pleased with the quality of the panels and the difference they've made to your garden. We really appreciate your feedback and support.
Excellent service and a fantastic…
Excellent service and a fantastic quality product. Love our fence panels
29 April 2026
Reply from Jacksons Fencing
Thank you for your review! We're delighted to hear you were pleased with the service and the quality of the product.
Fantastic product and quality service!
29 April 2026
Reply from Jacksons Fencing
Thank you for your five-star review! We're delighted to hear you were pleased with both the quality of the product and the service.
Reply from Jacksons Fencing
Thank you for your five-star review! We're delighted to hear you were pleased with the delivery and the quality of the product.
Reply from Jacksons Fencing
Thank you for your review. We're delighted to hear you were pleased with the quality and craftsmanship of the product.
Beautiful Pergola
Very helpful advice from the moment I contacted them re; new pergola. Prompt and efficient delivery and excellent quality of wood, beautiful pergola and trellis.
27 April 2026
Reply from Jacksons Fencing
Thank you for your review. We're delighted to hear that you found our team helpful from the start and were pleased with the prompt delivery. It's wonderful to know you're happy with the quality too!
Reply from Jacksons Fencing
Thank you for your review! We're pleased to hear you were happy with the quality of the gate and accessories.
Reply from Jacksons Fencing
We're pleased to hear you were happy with the service and that your order arrived promptly.
Easy to use website and great products
Easy to use website and great products. Delivery was also good and followed my instructions.
26 April 2026
Reply from Jacksons Fencing
Thank you for your wonderful review! We're delighted to hear that you found our website easy to use and that you're happy with your products.
Ordered on line
Ordered on line, delivery was quick and efficient. The fencing looks fantastic. I would definitely recommend to anyone looking to replace any fencing.
2 May 2026
Reply from Jacksons Fencing
Thank you for taking the time to leave such a positive review. We're delighted to hear that your online ordering experience was straightforward and that your delivery was quick and efficient.
I did not actually end up buying quite…
I did not actually end up buying quite what i wanted even though i had provided a simple diagram, subsequently had to purchase an additional hinge mechanism to solve problem.
1 May 2026
Reply from Jacksons Fencing
Thank you for taking the time to leave a review. We appreciate your feedback and are sorry that the product didn't end up being exactly what you needed, despite the diagram you provided.
Our aim is always to help customers find the most suitable solution for their project, so we'd be interested to learn more about where the misunderstanding occurred and how we could improve the advice or information we provide.
If you'd be willing to share any further details, we'd love to know what we could have done to make your experience a 5 star one. Your feedback helps us continue to improve.
Thank you again for your comments, and we hope to assist you with future projects.
As good as I expected as a return customer.
After a little mix up with delivery (which did not matter as there was no urgency) all was fine. The gate is as good as I expected having bought a similar gate about a year ago via Ely Fencing.
23 April 2026
Reply from Jacksons Fencing
Thank you for your review and for choosing Ely Fencing again. We're pleased to hear that you're happy with the quality of your new gate and that it met your expectations, especially after your previous positive experience with us.
We apologise for the delivery mix up, and we appreciate your understanding while it was resolved.
Thank you for your support, and we hope to serve you again in the future.
Reply from Jacksons Fencing
Thank you for your kind feedback. We are delighted to hear you were pleased with the quality and that our delivery driver was so helpful. We really appreciate you taking the time to share your experience.
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